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1 – 10 of 222
Book part
Publication date: 19 July 2016

Cynthia L. Gramm and John F. Schnell

We investigate the effects of management-employee similarity on mistreated employees’ propensities to engage in legal and organizational claiming, to quit, and to not seek a…

Abstract

Purpose

We investigate the effects of management-employee similarity on mistreated employees’ propensities to engage in legal and organizational claiming, to quit, and to not seek a remedy in ongoing employment relationships.

Methodology/approach

We test hypotheses generated by the similarity-attraction and similarity-betrayal paradigms using Tobit regression and data from vignette-based employee surveys.

Findings

Mistreated employees with same-sex supervisors are more likely to initiate legal claims and to quit than those with opposite-sex supervisors, but less likely to initiate legal claims and to quit when they have a same-race supervisor than when they have a different-race supervisor. The effects of management-employee similarity on mistreated employees’ remedy-seeking responses exhibit asymmetries by gender and by race. The presence of same-race supervisors or other managers appears to diminish the greater reluctance of nonwhite employees, compared to white employees, to use organizational claiming mechanisms.

Originality/value

We know of no prior published research that has investigated the determinants of employees’ propensities to engage in multiple forms of remedy seeking, as well as the propensity to not seek a remedy, in response to plausibly illegal mistreatment not involving dismissal.

Article
Publication date: 1 November 2006

Cynthia L. Gramm, John F. Schnell and Elizabeth W. Weatherly

This study's purpose is to investigate the antecedents of an employee's remedy‐seeking behavioral intentions in response to wrongful dismissal.

Abstract

Purpose

This study's purpose is to investigate the antecedents of an employee's remedy‐seeking behavioral intentions in response to wrongful dismissal.

Design/methodology/approach

Hypotheses generated by two paradigms are tested, the similarity‐attraction and the similarity‐betrayal paradigms, using Tobit regression and data from a scenario‐based survey of employees.

Findings

Consistent with the similarity‐attraction paradigm, the management team's racial and deep‐level similarity to the employee both were negatively related to the employee's propensity to consult a lawyer. Consistent with the similarity‐betrayal paradigm, the employee's propensity to consult a lawyer increased with the supervisor's deep‐level similarity to the employee; among men, the propensity to complain to regulatory agencies increased with the management team's gender similarity and the propensity to not seek a remedy declined with the supervisor's gender similarity.

Research limitations/implications

Limitations of the study include the use a single‐source, cross‐sectional, convenience sample; the small size and heterogeneity of the non‐white sub‐sample; and the limited number of control variables. Future research should explore whether the findings are robust when tested using alternative types of data; alternative wrongful dismissal scenarios; a more extensive set of controls for organizational, job, and personal characteristics; and larger, more diverse sub‐samples of non‐whites.

Practical implications

Organizations should manage dismissals in a manner that encourages employees to favor internal remedy‐seeking over external remedy‐seeking options.

Originality/value

This study is the first to investigate the antecedents of a wrongfully dismissed employee's propensity to engage in internal as well as external remedy‐seeking and to explore the effects of management's similarity to the employee on the employee's remedy‐seeking actions.

Details

International Journal of Conflict Management, vol. 17 no. 4
Type: Research Article
ISSN: 1044-4068

Keywords

Book part
Publication date: 30 June 2004

Belle Rose Ragins

Lesbian, gay and bisexual (LGB) employees constitute one of the largest, but least studied, minority groups in the workforce. This article examines what we know, and what we need…

Abstract

Lesbian, gay and bisexual (LGB) employees constitute one of the largest, but least studied, minority groups in the workforce. This article examines what we know, and what we need to know, about the career and workplace experiences of this understudied population. The construct of sexual identity is defined, followed by a review of the research on sexual orientation in the workplace. Then an analysis of the differences between LGB employees and other stigmatized groups is presented. Three unique challenges facing LGB employees are identified, and conceptual models are developed that explain underlying processes. Finally, career theories are critically analyzed, and an identity-based longitudinal theory of LGB careers is presented.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-0-76231-103-3

Book part
Publication date: 11 September 2015

Mark Cooney and Nicole Bigman

Drawing on the theoretical system known as pure sociology, this chapter presents a theory of the transition from ordinary citizen to dedicated terrorist.

Abstract

Purpose

Drawing on the theoretical system known as pure sociology, this chapter presents a theory of the transition from ordinary citizen to dedicated terrorist.

Methodology/approach

We support our argument with data drawn from the diverse literature on terrorist affiliation, with particular emphasis on qualitative investigations into the background of individual terrorists.

Findings

The transition from citizen to terrorist represents a dramatic increase in commitment to a moral cause, or partisanship. Such commitment is a product of a specific social geometry: social closeness to a powerful organization and social distance from the enemy. That geometry is triggered by a movement of social time entailing loss and proceeds via gravitational attraction. If uninterrupted, the process reverses social time, resulting in a highly partisan geometry that calls forth risky sacrifice for the cause and severe violence toward enemy civilians.

Originality/value

Our theory builds upon network explanations of the transition to terrorism but goes beyond them in three ways: (1) it provides an explanation of the initial drift into terrorist networks; (2) it does not invoke psychology, purposes or other subjective mental states of the actors; and (3) it situates the transition to terrorism within a general theory of conflict.

Details

Terrorism and Counterterrorism Today
Type: Book
ISBN: 978-1-78560-191-0

Keywords

Article
Publication date: 4 March 2014

Chia-Ching Tsai, Yung-Kai Yang and Yu-Chi Cheng

The purpose of this paper is to examine how service failure affects customers’ negative response and how service recovery affects perceived justice in the context of different…

4181

Abstract

Purpose

The purpose of this paper is to examine how service failure affects customers’ negative response and how service recovery affects perceived justice in the context of different relationship norms.

Design/methodology/approach

It includes four studies that examine how relationships influence customer reactions to service failures. In study 1, the paper examines how service failures affect customers’ negative reaction. In study 2, the paper examines how service recoveries influence perceived justice. Study 3 and study 4 test the robustness of the results of study 1 and study 2. All studies have a 2×2 between-subjects design.

Findings

The results show that individuals in exchange relationships experience a stronger feeling of betrayal than those in communal relationships during service failures. Further, individuals feel more betrayed and show greater negative responses during process failures. They perceive greater justice when offered physical recoveries, which, in turn, contributes to higher service-recovery satisfaction.

Research limitations/implications

This study was conducted in Taiwan. Customer reactions to service failures may vary according to cultural and environmental contexts.

Practical implications

Service providers are encouraged to cultivate relationships with customers and identify different types of customers to compensate them more effectively, according to their preferences.

Originality/value

This study introduces relationship norms to investigate consumer responses to service failures. The main contributions are twofold; it investigates the effect of relationship norms on customer responses to service-failure types and service-recovery types.

Details

Managing Service Quality, vol. 24 no. 2
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 1 February 2003

Alan Dorin

Examines the way in which works of generative computer‐based art, specifically those which reference Artificial Life, may gain aesthetic appeal through instilling a sense of…

179

Abstract

Examines the way in which works of generative computer‐based art, specifically those which reference Artificial Life, may gain aesthetic appeal through instilling a sense of “wonder” in a viewer. This idea is examined from its roots in our fascination with natural phenomena and the sublime, through its representation in terms of the basic elements of drawing off and on‐screen, and into the computational realm in which Artificial Life software finds its form. Further explores the artistic potential of the approach which takes computationally‐realized works with a single level of emergent organizational structure, to those capable of giving rise to interactions built yet again on top of these in an ever‐increasing hierarchy of added complexity. The difficulties of coding such software systems successfully will be briefly discussed.

Details

Kybernetes, vol. 32 no. 1/2
Type: Research Article
ISSN: 0368-492X

Keywords

Book part
Publication date: 10 October 2012

Lawrence T. Nichols and Jason Rine

Purpose – The chapter seeks to broaden the literature on narrative identity by focusing on the processes by which collective, or group, identity narratives develop over…

Abstract

Purpose – The chapter seeks to broaden the literature on narrative identity by focusing on the processes by which collective, or group, identity narratives develop over time.

Methodology/approach – The chapter combines a “netnography” approach (i.e., ethnography using the Internet) with traditional ethnographic procedures in order to develop an in-depth case study of the collective identity narratives of a selected community that is undergoing rapid economic change.

Findings – Over the course of approximately one century, there have been six distinguishable identity narratives in the selected community. We show that three of these, covering most of the period under investigation, have historical value, while three others are currently competing to become a new narrative identity adapted to the community's altered situation.

Research limitations/implications – The online survey used in the research elicited responses from a broad range of persons nationwide, including both current and former residents. The total number of responses, however, was relatively limited, and we cannot be certain to what degree they represent the views of all current members of the community.

Practical implications – The findings of the chapter may prove useful to local citizens, as well as elected officials and business leaders, as they seek to develop strategic plans for the community's future.

Social implications – The research reveals significant differences in attitudes among older and younger residents, as well as between those who had some association with the community's steel mill and those who did not.

Originality/value of paper – The chapter seeks to make theoretical, methodological, and empirical contributions. On the conceptual level, the discussion raises the seldom explored issue of collective narratives. Methodologically, the analysis adds to the literature on “netnography,” which has thus far been largely dominated by scholars in management. Empirically, the chapter identifies specific stories emerging in a deindustrializing community.

Book part
Publication date: 17 September 2012

Jeffrey R. Dudas

Stuart Scheingold's path-breaking The Politics of Rights ignited scholarly interest in the political mobilization of rights. The book was a challenge to the reigning popular and…

Abstract

Stuart Scheingold's path-breaking The Politics of Rights ignited scholarly interest in the political mobilization of rights. The book was a challenge to the reigning popular and scholarly common sense regarding the supposedly self-executing nature of rights (what Scheingold called the “myth of rights”). Rights, Scheingold argued, could be resources for the pursuit of social change; but their realization in court doctrine and legislative output was not itself tantamount to meaningful social change. Thus embedded in The Politics of Rights is skepticism (or at least ambivalence) about the utility of rights politics for social movements. Scheingold was not ambivalent about the moral or normative value of rights themselves, although he did argue that the realization of rights was not by itself enough to overcome the manifold inequalities that structure modern life. The Politics of Rights, accordingly, is clear-eyed, but not cynical about rights advocacy. It is thus surprising, and keenly revealing, that Scheingold's final work – The Political Novel, which is ostensibly not about rights at all – points to mass cynicism, alienation, and the collapse of faith in governing institutions and logics as the animating elements of modern liberal democracies, including especially the United States. That rights are a vital part of the civic mythology whose collapse defines modern times suggests that the civil rights context of aspiration and struggle in which Scheingold, and nearly all of his followers (this author included), have conceived rights may be unnecessarily narrow. Rights may also be embedded, that is, in the modern condition of alienation, despair, and felt powerlessness. Inspired by Scheingold's investigation of how literature points to this modern condition of political estrangement, I offer an alternative backdrop for The Politics of Rights that is rooted in the bleak renderings of the American character found in much 1970's American popular and intellectual culture. Such a contextualization, I will argue, suggests that we envision The Political Novel as a companion piece to The Politics of Rights; together they illuminate both the mobilizing and demobilizing potential of the myth of rights.

Details

Special Issue: The Legacy of Stuart Scheingold
Type: Book
ISBN: 978-1-78190-344-5

Article
Publication date: 27 February 2009

Kayla Hales

The purpose of this paper is to explore some of the influences that computer‐mediated communication (CMC) has and could have on the maintenance of interpersonal relationships. In…

2131

Abstract

Purpose

The purpose of this paper is to explore some of the influences that computer‐mediated communication (CMC) has and could have on the maintenance of interpersonal relationships. In doing this, ethical dilemmas and implications that arise from the technical affordances offered to CMC participants are discussed. Relational maintenance is integral to people's everyday lives. Yet, the ethical issues involve in using CMC to support this have not been explicitly explored.

Design/methodology/approach

The concept of relational maintenance will be explored independently and as it relates to CMC and ethics. This paper will examine current literature and briefly discuss a pilot study relevant to these areas. The pilot study consisted of a survey distributed to undergraduate students in non‐platonic long distance and short distance relationships.

Findings

The exploration of prior literature and the findings of a pilot study support the notion that, with the increase of CMC use to maintain relationships follows the potential increase of unethical behavior in this medium. A number of ethical questions have risen that can be used to inform and direct future research.

Originality/value

This paper is original as it explores the concept of ethics from a relational maintenance perspective through electronic communication. It adds value by integrating these three areas and enhancing the understanding of this integration, while providing information of both theoretical and practical relevance.

Details

Journal of Information, Communication and Ethics in Society, vol. 7 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Abstract

Details

Talent Management in Small Advanced Economies
Type: Book
ISBN: 978-1-78973-450-8

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