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Online courses and self-directed and asynchronous learning may not be the best for everyone. Individuals possess a number of different learning styles and life circumstances when they enter higher education. Technology is but one answer to addressing these diverse needs and providing choices to students. Technology should be employed in a way that does not replace this system of choice but enhances it and provides individuals with other opportunities for achieving educational goals. The ideal for higher education lies somewhere in-between the purely digital and purely traditional modes of educational delivery. Lost in this capitulation of higher education to the enrollments of distance education is student success. This chapter will explore challenges to distance education student retention and persistence, disseminate the theoretical construct of the Dynamic Student Development Metatheodel, and apply specific student success strategies to distance education. These strategies include intrusive advising and asynchronous advising techniques. This chapter will conclude with how these advising techniques and strategies can facilitate increased student persistence through engagement with academic advisors using asynchronous approaches that move beyond the traditional temporal, didactic strategies employed by most higher education institutions.

Developing student engagement in the online classroom and within co-curricular digital spaces is about relationship building more than technology or class structure. Where the learning management system is used effectively, online learning can equal or exceed the engagement levels of face-to-face classrooms particularly with Millennial and Generation Z students. Beyond technology is the need to create a higher value aspect of learning by developing models closely aligned with “communities of practice” (Wenger, 2000) or “communities of inquiry” (Garrison, 2007). This chapter will examine how to engage Millennial and Generation Z traditional undergraduate students through distance learning approaches in ways that support student learning and development.

This chapter unpacks the unique characteristics of online students, research that exists pertaining to support of online students in American higher education, and reviews the subsequent chapters in this volume. The chapters in this book focus on research, theoretical foundations for supporting the success of online student. Authors present case studies in various context including a large state university system, a large and increasingly growing public master’s degree, two private institutions, and a Scottish institution. Various theoretical constructs are provided to help inform practices for supporting online students including “communities of practice” (Wenger, 2000) or “communities of inquiry” (Garrison, 2007) and the Dynamic Student Development Metatheodel (DSDM). The final chapters of this book unpack the experiences of specific populations including post-baccalaureate, students, and doctoral students, understanding that each subset of students encounters different challenges throughout their online experiences. Finally, this book closes with a focus on a very important topic for all professionals: accessibility discussing the importance of inclusion, participation, and engagement for students with disabilities no matter the modality of learning. The last chapter compares two models of support (medical and social) and offers recommended changes for implementation of best practices to enhance literacy supports in online learning environments.

This study investigates a perceived student performance disparity between traditional synchronous and web-based asynchronous course delivery. Synchronous classes meet face-to-face or online with scheduled meeting times and the ability to directly monitor class attendance and participation. Asynchronous classes are 100% online, requiring no face-to-face or online live sessions. This study identifies student attributes associated with performance differences in the two delivery modes. The authors examine data from over 15,000 students who took introductory financial and managerial accounting classes at a large state university. The authors analyze student demographic and class performance data. Controlling for instructor and year effects, the authors find a statistically significant lower DFW rate (better performance) in the synchronous introductory accounting classes compared to the asynchronous ones. Using these findings, the authors revised scheduling and advising protocols to improve student success likelihood in the asynchronous sections. This study provides two insights applicable to many accounting departments. First, the results suggest that empirically exploring student performance implications may be warranted as the number of web-based asynchronous class offerings grow. Additionally, the study provides an example of working within the limitations of existing registration policies and systems to translate the result of the analysis into improved advising and scheduling approaches.

The purpose of this study is to characterize learning from asynchronous sources among research and development (R&D) personnel. It aims to examine four aspects of asynchronous source learning: employee preferences regarding self‐learning; extent of source usage; employee satisfaction with these sources and the effect of the sources on the workplace.

A total of 120 R&D employees of a high‐tech firm were administered questionnaires consisting of open‐ended and close‐ended questions regarding different features of asynchronous learning.

The study finds that a synchronous sources are highly utilized by employees and are used both for general‐purpose learning and solving specific problems. Despite the high usage and satisfaction from these sources, we do not find evidence to support the creation of an expert community of practice.

The research is limited to a single, albeit large, firm. Possibly, in different organizational, cultural or geographical settings, expert communities of knowledge may be created in a more pronounced manner.

Managers should: consult with employees as to what they need most to complement the asynchronous sources; put more emphasize on measuring satisfaction from asynchronous sources to predict the value of these sources to the organization; and encourage and ensure the creation of an expert community of practice and support and maintain it thereafter.

Empirical research about the implications of asynchronous sources on the workplace is scarce. This paper complements previous research and provides new insight into understanding these effects.

The VTBound program was implemented at Virginia Tech to ensure international student enrollment despite travel and visa restrictions during the pandemic. The program was a partnership across academic affairs, student affairs, and admissions. Eighty-two first-year undergraduate international students from 19 countries participated in a full-time remote curriculum directed to their intended major (mostly engineering). Instruction was primarily asynchronous with synchronous office hours and recitations attentive to global time differences. Support mechanisms to maximize student success included dedicated academic advising and a customized first-year experience (FYE) course with peer mentors. The academic performance of and adherence to academic integrity standards by these students exceeded that of domestic and international first-year students on campus. Many VTBound students became engaged in co- and extracurricular programming while studying remotely. The greatest challenge was limited access to visa appointments and global travel restrictions necessitating a second remote semester for most VTBound students. Overall, the VTBound program demonstrates the value of a customized first-year transition program for international students and the potential to engage students for a successful semester of remote learning from their home Countries.

Drawing on the ideas of conversation analysis (CA), the purpose of this paper is to elaborate the picture of dialogical information seeking and sharing. To this end, information seeking and sharing are approached as interactive online talk occurring in an asynchronous discussion forum.

The conceptual framework is based on the elaboration of Schegloff’s model for sequence organisation in spoken conversation. As a result, ten categories constitutive of asynchronous online talk were identified. It was further examined how online talk of this type is structured by expanded question – answers adjacency pairs and how such pairs are constitutive of dialogical information seeking and sharing. This question was explored by scrutinising 20 discussion threads downloaded from a do-it-yourself related online forum.

Four ideal typical patterns of asynchronous online talk were identified. Answering the question is a basic pattern of online talk, based on the provision of responses to an individual request. Specifying the answer, broadening the discussion topic and challenging the answer represent more sophisticated patterns incorporating post-expansions of diverse kind.

As the study focusses on four patterns constitutive of online talk occurring in a particular domain, the findings cannot be generalised to depict the phenomena of dialogical information interaction as a whole. Further research is needed to scrutiny the particular features of asynchronous online talk in the context of dialogical information interaction.

The paper pioneers by examining the potential of CA in the micro-level study of dialogical information seeking and sharing structured by expanded adjacency pairs. The findings also identify the limitations of the conversation analytic methodology in the study of asynchronous online discourse.