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This chapter introduces a new theoretical framework for developing emotion-related abilities according to the emotional intelligence (EI) construct definition of Mayer, Salovey, and Caruso (2006). The awareness, reflection, and management (ARM) model has been devised and demonstrates a triadic cycle of emotional ARM relating to affect, cognition, and behavior. The ARM model constitutes an approach to nurture emotion-related abilities (ability EI) and responds to criticism raised by Zeidner, Matthews, and Roberts (2009). The ARM Theory was corroborated by both learning theory and schools of counselling (SOC). The potential to develop emotion-related abilities in emotional awareness, reflection and reasoning, coping and management is discussed.

This paper aims to identify whether relationships exist between emotional intelligence (EI) and specific teamwork behaviours that are associated with transition, action and interpersonal team processes using the ability model of EI.

A total of 68 MBA students comprising 13 randomly assigned teams completed a pencil and paper performance‐based test of emotional intelligence. Some 14 weeks later a score reflecting the extent team members engaged in a number of teamwork behaviours consistent with transition, action and interpersonal team processes was obtained from peer ratings.

Emotional intelligence was found to explain direct and unique variance in transition and interpersonal team processes. However, only three individual branches of EI were found to be of any significance, and these differed in each instance.

These findings add to the growing body of literature suggesting emotional intelligence may be an important aspect of individual difference amongst team members that can contribute to team effectiveness. Individuals with differing EI abilities may be particularly important to teams dependent upon the team's activity phase.

The paper shows that blanket assertions regarding the significance of emotional intelligence for team effectiveness are far too simplistic. Differing EI abilities are associated with particular teamwork behaviours, which in turn become important during different phases of team activity. The findings suggest a need for more sophisticated frameworks regarding how EI relates to specific cognitive, verbal and behavioural teamwork activities.

The purpose of this paper is to examine the moderating role played by follower's trait emotional intelligence (EI) in the relationship between follower's ability EI and transformational leadership.

The authors hypothesised that there is a positive moderating effect of follower's trait EI on the relationship between follower's ability EI and the transformational leadership rating they receive from their supervisor. Using moderated hierarchical linear regression this hypothesis was tested using a random sample of 208 supervisor-subordinate dyads from three organisations in Ireland covering FMCG, banking and financial Services.

After controlling for the effects of personality, moderated hierarchical regression analysis showed that follower ability EI significantly predicted transformational leadership ratings and that this relationship was positively moderated by follower trait EI.

This study presents a path-finding, integrative model linking trait and ability EI which offers an expanded understanding of the phenomenon of EI in relation to leadership.

The findings show how trait and ability EI can be used in concert by HR and leadership development professionals to optimally design EI-based leadership development programmes.

This is the first study to integrate the trait and ability approaches to EI and to show how they interact in predicting transformational leadership. This study also took the perspective of leadership as assessed by the leader rather than the follower, which has been the norm in most previous studies.

This services marketing research provides a theoretical framework for experiential and relationship marketing and extends the theory of transcendent customer experience (TCE). Specifically, this paper aims to identify how the drivers (emotional intelligence [EI]), outcomes (customer loyalty, willingness to pay and word of mouth [WOM] intentions) and influences (openness to experience) of TCE are integrated. The research contributes to the theoretical debate regarding ability-based and self-reported EI measures by examining their influence on TCE.

Students and general consumers provided data through structured online surveys in three survey-based experiments. Linear and multiple regressions, mediation analyses and simple effects tests were used for data analysis.

Findings suggest that self-reported and ability-based measures of EI influence TCE differently. Participants who had high self-reported EI evaluated positive service encounters as more transcendent than they evaluated negative service encounters. Participants who had high ability-based EI evaluated positive service encounters as less transcendent than they evaluated negative service encounters. TCE experiences evoked higher loyalty, willingness to pay (WTP) and WOM recommendations. Furthermore, dispositional factors were significant in forming TCE: participants who were highly open to experience and had high ability-based EI interpreted their service encounter as less transcendent than did participants who were more closed to experience and had low ability-based EI.

TCE, a relatively new concept, offers theoretical advancement in context and constructs. The student-provided data gave high internal validity; the general consumer-provided data gave external validity. Ideally, a future field study in an actual consumption setting should replicate the findings. A self-reported questionnaire used to measure constructs may have introduced common method variance that biased the results.

By understanding that EI affects perceptions of transcendence in positive/negative service encounters, marketers can better implement consumer-oriented marketing strategies that will enhance TCE, customer loyalty, WTP and WOM.

Despite considerable research in experiential and relationship marketing, room remains for theoretical and practical enhancement in the under-researched concept of TCE. This research is the first attempt to extend TCE theory to marketing by identifying the drivers, outcomes and moderators of TCE in service encounters. The research also provides theoretical advancement in EI research. The results contradict previous research claiming that ability-based and self-reported measures are equally valid. Instead, using the two EI scales interchangeably leads to potentially different outcomes.

This chapter examines EI, presents a history of EI including the various models, and a discussion of the three streams approach to classifying EI literature. The author advocates for the efficacy of the Stream One Ability Model (SOAM) of EI citing previous authors and literature. The commonly used SOAM instruments are discussed in light of recent studies. The discussion turns to alternate tests of the SOAM of EI including Situational Judgment Tests (SJTs). Recommendations include an analysis of SOAM instruments, a new approach to measurement, and increased use of SJTs to capture the four-branch ability model of EI.

The processes that underlie ability emotional intelligence (EI) are barely understood, despite decades of management research. Furthermore, the outcomes of these processes have been narrowly and prescriptively defined. To address this deficiency, I conducted a phenomenological study (n = 26). Findings from a public sector sample suggest that the underlying emotional processes of meaningful life events are – at least for now – better defined through the construct of emotion regulation. While it is part of the ability EI model, the emotional processing that occurs prior to emotion regulation being initiated is likely to be less consistent with current EI theory. Likewise, these processes lead to outcomes considerably more nuanced than currently appreciated in the EI literature. Consequently, what started as a gap-filling approach to research eventually turned into a problematization of what scholars seem to know about EI. I outline the theoretical and practical implications of this study for management, and offer suggestions for future research.

The purpose of this paper is to address two of the major questions in the relationship between emotional intelligence (EI) and leadership effectiveness: does EI conceptualized and assessed as an ability influence leadership effectiveness when controlling for cognitive intelligence and Big Five personality traits? And, what are mediating processes in this relationship?

Ability test data for EI for 84 leaders in an assessment center were used to predict unobtrusive observations of leader responses to subordinate’s emotions in a role play, and expert ratings of leadership effectiveness, controlling for cognitive ability and Big Five personality traits.

EI predicted the appropriateness of leader responses to subordinate’s emotions, and these responses mediated the relationships of EI and leadership effectiveness, controlling for cognitive ability and Big Five personality traits.

The assessment center context represents a relatively artificial environment and follow-up research in field settings would be particularly valuable.

EI can be assessed as a selection tool for leadership positions. Leadership development programs can also focus on developing the skills associated with EI.

The study provides stronger evidence for the relationship between EI and leadership effectiveness than previous research, bolstering the confidence in conclusions regarding this relationship. The study also contributes to the development of process models of the influence of EI on leadership effectiveness by providing evidence regarding mediation.

In 1990, Salovey and Mayer presented a framework for emotional intelligence (EI). This marked the beginning of 20 years of academic research, development, and debate on the subject of EI. A significant amount of previous research has attempted to draw out the relationship between EI and leadership performance. EI has been a uniquely controversial area of the social sciences. EI is based on three simple yet fundamental premises. This manuscript reviews the definitions and models in the field of EI with special emphasis on the Mayer ability model and the connection between EI and leadership. The paper aims to discuss these issues.

This paper takes the form of a literature review.

EI appears to have a foothold in both our popular vernacular and our academic lexicon. However, it is not entirely clear what future form it will take.

This manuscript explores the current relationship between EI and leadership, discusses the various instruments and scales used to measure the construct, and examines the controversy and criticism surrounding EI. Finally, it illuminates some areas for additional research.

Using statistical analysis, this paper aims to understand and investigate the factors for starting a new company successfully. Indicators from the literature and the data analysis prove that entrepreneurial environment, ability, intentions and self-actualization affect the success rate of entrepreneurship.

To analyze the success factors for entrepreneurship, the authors take entrepreneurial environment and entrepreneurial ability as the independent variables, self-actualization as the mediating variable and entrepreneurial intentions as the dependent variable. Then, the authors build the frame model of the influencing factors according to entrepreneurial intentions based on the self-actualization mediating effect of college students. At last, four hypotheses are proposed based on this frame model.

The empirical research proves that the better the entrepreneurial environment, the stronger the entrepreneurial intentions of college students; the stronger the entrepreneurial ability of students, the stronger the entrepreneurial intentions; and under the mediating effect of self-actualization, entrepreneurial environment and entrepreneurial ability will affect entrepreneurial intentions strongly. Finally, based on the empirical results, this paper proposes to pay attention to entrepreneurship education and strengthen the construction of the entrepreneurial environment to better enhance entrepreneurial intentions.

The study has a few limitations because, as it refers to the sample for college students and the new start-up, it would require a more generalized analysis of the factors, such as to include more and better indicators for demographic, economic and institutional determinants of the entrepreneurial intentions and entrepreneurship. For further studies on entrepreneurship, the validate measuring scale of the concept must be addressed.

The present work shows that optimizing the entrepreneurial environment and improving the entrepreneurial ability of college students can enhance the success rate of the entrepreneurship. Besides, the entrepreneurial intentions should be enhanced from outside to inside. Namely, stimulate the entrepreneurial desire of college students from the external environment, such as policy support, ideological education and mobilization on employment options and other aspects of new college graduates. The psychological aspects of graduates should be guided.

For the study of entrepreneurial intentions, most scholars mainly studied the entrepreneurial psychology to discuss its relationship with entrepreneurial intentions in the early years, and gradually extended to the study of external factors, such as the entrepreneurial environment. However, the study on graduate entrepreneurship has yet to be improved. Based on the existing research, this paper makes an in-depth study on the influence mechanism of entrepreneurial intentions from entrepreneurial ability and entrepreneurial environment, puts forward a research model taking self-actualization as a mediating variable and studies the intrinsic driving force of entrepreneurial intentions.