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Article
Publication date: 7 July 2021

Chunchang Xie and Ziqi Sun

In response to the call for research on customer experience across the customer journey, this study aims to analyze and compare the effects of perceived quality on…

Abstract

Purpose

In response to the call for research on customer experience across the customer journey, this study aims to analyze and compare the effects of perceived quality on customer satisfaction among the different stages of search, experience and credence services.

Design/methodology/approach

This paper constructs a formation model of customer satisfaction based on service stages. Data on perceived quality and customer satisfaction in different stages of search, experience and credence services was collected through experiments and practical survey and the model was empirically tested through multiple linear regression.

Findings

The results show that perceived quality in the preparation and departure stages of search and credence services has a greater influence on customer satisfaction than in the delivery stage. While compared to the preparation stage, the perceived quality in the delivery and departure stages of experience service has a greater influence on customer satisfaction.

Practical implications

This research will help service firms optimize the allocation of service resources according to the importance of different service stages within the three indicated service types, promoting customer satisfaction.

Originality/value

This is the first study of its kind to compare the effects of perceived quality on customer satisfaction among the stages of search, experience and credence services.

Details

Nankai Business Review International, vol. 12 no. 2
Type: Research Article
ISSN: 2040-8749

Keywords

Article
Publication date: 20 August 2019

Merlina A. Navarro Villanueva, Luis A. Soto Hernández, Melquisedec Vicente Mendoza, Ángel de J. Morales Ramírez and Fernando Juárez López

This paper aims to study the microstructural hot corrosion behaviour of the sintered Y2SiO5 ceramic silicate under a Na2SO4 + V2O5 mixture at an engine representative…

Abstract

Purpose

This paper aims to study the microstructural hot corrosion behaviour of the sintered Y2SiO5 ceramic silicate under a Na2SO4 + V2O5 mixture at an engine representative temperature of 1150°C. Y2SiO5 is a promising candidate for thermal barrier coatings (TBC) due to its excellent chemical stability at high temperatures. As a continuous source of Y3+, it is expected that Y2SiO5 environmental barrier coating may prolong the lifetime of TBC systems by stopping the degradation caused by the loss of the Y2O3 stabilizer.

Design/methodology/approach

Two routes were chosen for the yttria silicate powder synthesis by sol-gel from TEOS and APTES precursors as the difference in Si source changed the ratio of Y2SiO5/Y2Si2O7 phases. Hot corrosion studies using Na2SO4 and V2O5 mixtures were conducted on both surfaces of APTES and TEOS tablets at 1150°C for 8 h in atmospheric air. The morphology and microstructure analyses of the silicate samples after hot corrosion tests were carried out using a SEM and X-ray diffraction analyse techniques.

Findings

Based on the degradation, the general status of the APTES tablet after hot corrosion presents a better hot corrosion resistance at a temperature of 1150°C than does that of the TEOS tablet. In the TEOS tablet, the crystal morphology of NaY9Si60O26 woodchip shapes with a size of 60 µm is developed on the surface for finally initiating some cracks. In the APTES case, the crystal morphology of rod-like shapes with a size of 100 µm is developed; hence, a dense thick layer predominately postpones the reaction of V2O5 and Na2SO4 with yttria silicate, and consequently, less damage is observed.

Originality/value

Coating yttria silicate preparation is very complicated; the problems of a high synthesis temperature, long production period and low yield still need to be solved. Under these perspectives, ceramics prepared via spark plasma sintering (SPS) can reach theoretical high densities and a fine grain size can be retained after the SPS process; hence, well resistance to the corrosion in molten salts is expected to obtain for the sintered yttria silicate tablets.

Details

Anti-Corrosion Methods and Materials, vol. 66 no. 6
Type: Research Article
ISSN: 0003-5599

Keywords

Article
Publication date: 29 June 2020

Ziqi Shang, Jun Pang and Xiaomei Liu

The purpose of this research is to examine the effect of temporal landmarks on positive illusions and the downstream implications of this effect on consumer preference for…

Abstract

Purpose

The purpose of this research is to examine the effect of temporal landmarks on positive illusions and the downstream implications of this effect on consumer preference for new products with functional risks.

Design/methodology/approach

Study 1 adopted a single factor (temporal landmarks: beginning vs ending) between-subjects design. Study 2 adopted a 2 (temporal landmarks: beginning vs. ending) × 2 (salience of the temporal landmark: salient vs not salient) between-subjects design. Study 3 used a single factor (temporal landmarks: beginning vs ending) between-subjects design.

Findings

Through three studies, we show that the ending temporal landmarks reduce positive illusions (Studies 1 and 2). The underlying process is enhanced perceptions of psychological resource depletion (Study 3). The authors further show that decreased positive illusions lead consumers to less prefer new products with functional risks (Study 3).

Originality/value

Existing studies on temporal landmarks have exclusively focused on the beginning landmarks and account for its effects from a motive perspective. In contrast, the authors take a look at the ending landmarks and identify perceptions of psychological resource depletion as the underlying process, which suggests a new angel understand how temporal landmarks influence individuals' cognitions and behavior.

Details

Journal of Contemporary Marketing Science, vol. 3 no. 2
Type: Research Article
ISSN: 2516-7480

Keywords

Article
Publication date: 2 January 2018

Changchun Wang, Bo Kou, Zusheng Hang, Xuejuan Zhao, Tianxuan Lu, Ziqi Wu and Jin-Peng Zhang

This study aims to present that the chemo-responsive shape recovery of thermoplastic polyurethane (TPU) is tunable by solvents with different solubility parameters, and it…

Abstract

Purpose

This study aims to present that the chemo-responsive shape recovery of thermoplastic polyurethane (TPU) is tunable by solvents with different solubility parameters, and it is generic for chemo-responsive shape-memory polymer and its composites.

Design/methodology/approach

Two kinds of commercial TPU samples with different thicknesses were prepared by panel vulcanizer and injection molding (an industrial manner) to investigate their chemo-responsive shape memory properties in acetic ether and acetone.

Findings

Results showed that all of TPU films with different thicknesses can fully recover their original shapes weather they recover in acetic ether or acetone. But the recovery time of TPU films in acetone is greatly reduced, especially for the twisting samples. The residual strains of recovery TPU samples after extension reduce obviously.

Research limitations/implications

The great decrement of recovery time is related to two factors. One is due to the bigger solubility parameter of acetone with higher dipole moment compared with those of acetic ether, and the other is the remained internal stress of TPU films after preparation. The internal stress is identified to have an effect on the shape-memory properties by comparing the recovery process of samples with/without annealing. The reduced residual strains of recovery TPU samples after extension is due to the increasing mobility of polymer segments after molecules of acetic ether penetrates into the polymeric chains.

Originality/value

This is a universal strategy to control the recovery process of shape-memory materials or composites. The underlying mechanism is generic and should be applicable to chemo-responsive shape-memory polymers or their composites.

Details

Pigment & Resin Technology, vol. 47 no. 1
Type: Research Article
ISSN: 0369-9420

Keywords

Article
Publication date: 17 August 2022

Zhen Huang, Yidan Zhu, Andy Hao and Jia Deng

This paper aims to examine the relationship between social presence and consumer purchase intention in the context of livestreaming commerce and test the mediating role of…

Abstract

Purpose

This paper aims to examine the relationship between social presence and consumer purchase intention in the context of livestreaming commerce and test the mediating role of immersive experience and the moderating role of positive emotions.

Design/methodology/approach

The authors used a convenience sampling method to select 408 college students from a university in Ganzhou as the participants. They employed structural equation modeling to test the hypotheses, as well as Hayes' PROCESS to test the mediation and moderation effects.

Findings

The authors found that immersion experiences partially mediate the relationship between social presence and consumers' purchase intentions and positive emotions moderate the “social presence–immersion experience–consumer purchase intentions” path. Therefore, social presence constitutes a moderating mediating effect on consumer purchase intentions.

Practical implications

This study offers meaningful insights into how livestreamers and e-retailers can stimulate consumers' buying behavior in livestreaming environments. E-commerce platforms should strengthen consumer interactions and increase consumers' perceptions of social presence. In addition, companies should meet the social and psychological needs of consumers and generate positive emotional resonance.

Originality/value

This research sheds light on the effect of social presence on consumer purchase intentions in livestreaming commerce and extends the social presence literature by investigating the mediation mechanism of immersive experience.

Details

Journal of Research in Interactive Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 7 September 2021

Ziqi Yin and Xue Jin

With the rapid development of the economy, carbon emissions have also risen sharply. This study explores the relationship between the two by combining the literature of…

Abstract

Purpose

With the rapid development of the economy, carbon emissions have also risen sharply. This study explores the relationship between the two by combining the literature of relevant fields and maps the analytical framework from the knowledge base to the research frontier model using CiteSpace.

Design/methodology/approach

Using CiteSpace and data statistical tools, we conducted a bibliometric and visual analysis of nearly ten thousand research papers on carbon emissions and economic development published in the Web of Science (WOS) and China National Knowledge Infrastructure (CNKI) databases from 1991 to 2021.

Findings

It shows that research on economic development and carbon emissions is developing steadily and involves a wide range of fields. Notably, keywords such as “carbon emissions,” “economic growth,” and “energy consumption” had high frequency, centrality, and persistence. “carbon emissions,” “economic growth,” and “energy consumption” had high frequency, centrality, and persistence. Research institutions in the USA and China have made great contributions to research on economic development and carbon emissions. The authors should continue to enrich and improve research on related subjects and concerns to reasonably plan the path of carbon emission reduction and economic development.

Originality/value

The study analyzes the evolution of the relationship between carbon emissions and economic growth to provide scholars a more comprehensive and in-depth understanding of the relationship from an international perspective.

Details

Management of Environmental Quality: An International Journal, vol. 33 no. 2
Type: Research Article
ISSN: 1477-7835

Keywords

Article
Publication date: 17 December 2019

Yijing Li, Nan He, Huimin Li, Ziqi Liu and Jianyun Qi

The purpose of this paper is twofold: first, determining which factors critically influence asymmetrical trust behaviors in construction projects within the Chinese…

Abstract

Purpose

The purpose of this paper is twofold: first, determining which factors critically influence asymmetrical trust behaviors in construction projects within the Chinese context; second, proposing corresponding measures to deal with the asymmetrical behaviors of both the owner and the contractor promoting cooperative relationships among participants in construction organizations.

Design/methodology/approach

A theoretical model was developed and a questionnaire survey was conducted with 183 professionals. The data collected were analyzed by the structural equation modeling (SEM) technique.

Findings

The results identified six critical factors influencing trust asymmetry behavior in construction projects. The power imbalance, information asymmetry and cognitive difference have a positive influence on both upward-trust behavior and downward-trust behavior in the construction organization, while the competence, performance capacity and relationship satisfaction have negative effects.

Research limitations/implications

This paper based on the assumption that trust asymmetry behavior has a negative impact on project performance, which should be further studied. Besides, future research may carry out a comparative analysis among the trusting relationships and behavior of different participants dynamically.

Originality/value

This paper contributes to the literature in three aspects. First, the factors influencing trust behavior in project organization have been identified for the first time. Second, a comprehensive view of trust asymmetry behavior has been theorized by SEM method. Third, the result bridges the existing gap caused by the lack of empirical evidence to understand the genetic mechanisms of trust asymmetry behavior in the construction industry.

Details

Engineering, Construction and Architectural Management, vol. 28 no. 1
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 12 July 2011

Habibeh Valizadeh Alvan and Husaini b. Omar

The matter of predicting disasters has always been one of the hottest and most challenging tasks in geology. Earthquakes are among the most destructive ones among all the…

1197

Abstract

Purpose

The matter of predicting disasters has always been one of the hottest and most challenging tasks in geology. Earthquakes are among the most destructive ones among all the natural hazards. Occurring often without any warning, they are the most feared and unpredictable natural phenomena. In recent years with the emergence of new remote sensing instruments and techniques, geologists interested themselves to define accurate and reliable procedures to foresee disasters using this new technology. This paper aims to examine some of the data that have been used so far in earthquake prediction as well as cheap, relevant remotely sensing and geographic information systems methods to acquire and manipulate data.

Design/methodology/approach

Earthquakes are not the same in terms of origins, places (depth) and effects. So after having a brief look at the earthquakes, this paper examines the data that can be used for predicting earthquakes and reviews some of the remote sensing methods used to predict tectonic earthquakes. According to the types of measurements, remote sensing methods can be categorized in three main types; crust displacement, thermal and electromagnetic detecting techniques. Regarding the area's geological characteristics, satellites with optical and/or synthetic aperture radar sensors applications in prediction of large‐scale natural disasters will be discussed.

Findings

Presentation of the definitions and characteristics of earthquakes, categorized representation of the types of data used in this field as well as the types and names of the ground, aerial‐ and space‐borne data providers are the most important products of this review paper.

Originality/value

This method, if fully and systematically conducted, can be the cornerstone of an earth‐predicting system.

Details

Journal of Engineering, Design and Technology, vol. 9 no. 2
Type: Research Article
ISSN: 1726-0531

Keywords

Article
Publication date: 22 June 2021

Reenu Kumari, Malik Shahzad Shabbir, Sharjeel Saleem, Ghulam Yahya Khan, Bilal Ahmed Abbasi and Lydia Bares Lopez

This study examines the long-term and causal relationship among foreign direct investment (FDI) inflows, trade openness and economic growth from India.

Abstract

Purpose

This study examines the long-term and causal relationship among foreign direct investment (FDI) inflows, trade openness and economic growth from India.

Design/methodology/approach

This study has used annual time series data from the period 1985–2018 and applied the Johansen cointegration and vector autoregression (VAR) model.

Findings

The results of Johansen's cointegration confirm no long-term relationship among all the above three variables. Further, the results of VAR Granger causality indicate that FDI causes economic growth and economic growth causes FDI, which confirms the bi-directional causality. In contrast, this study found that there is no bi-directional causality between trade openness and economic growth.

Social implications

Through this study, the government could take the decisions related to foreign investment after adopting more trade openness because the study results revealed that if India follows more trade openness, then how FDI will flow (upward and downward). With impulse analysis, researchers, government and policymakers take the decision-related FDI inflows for the forthcoming ten years after 2018.

Originality/value

This study has found the most exciting results from the impulse functions of FDI inflows, trade openness and economic growth, which showed the situation of these three variables as increase and decrease in the forthcoming ten years.

Details

South Asian Journal of Business Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-628X

Keywords

Article
Publication date: 12 September 2016

Baofeng Huo, Zhaojun Han and Daniel Prajogo

This paper aims to investigate the antecedents of supply chain information integration (SCII) and their consequences on company performance from the perspective of…

2929

Abstract

Purpose

This paper aims to investigate the antecedents of supply chain information integration (SCII) and their consequences on company performance from the perspective of resource-based view (RBV).

Design/methodology/approach

Based on empirical survey data collected from 202 Australian manufacturers, this study examines the effects of strategic supply chain relationship (SCR) and supply chain technology (SCT) internalization on external and internal information integration (II) and the effects of external and internal II on operational (operational efficiency and service quality) and financial performance. Structural equation modeling and the maximum-likelihood estimation methods are used to test the proposed relationships.

Findings

The results indicate that both strategic SCR and SCT internalization are positively related to external and internal II. Moreover, strategic SCR has a stronger positive relationship with external II than with internal II, and SCT internalization has a stronger positive relationship with internal II than with external II. Internal II is positively related only to service quality, and external II is positively related only to operational efficiency. Both operational efficiency and service quality are positively related to financial performance.

Originality/value

This study contributes to the SCII literature and provides significant managerial implications for manufacturers to leverage their supply chain resources and capabilities by establishing a resources-capabilities-performance framework for the antecedents and consequences of SCII.

Details

Supply Chain Management: An International Journal, vol. 21 no. 6
Type: Research Article
ISSN: 1359-8546

Keywords

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