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Article
Publication date: 24 April 2018

Yong Meng, Haiyun Yu, Zhenzhong Ma and Zhiyong Yang

This study aims to explore the impact of well-educated young Chinese employees’ notions of work on their conflict management styles in the increasingly turbulent workplace…

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Abstract

Purpose

This study aims to explore the impact of well-educated young Chinese employees’ notions of work on their conflict management styles in the increasingly turbulent workplace to help better manage work-related conflict in the time of transition in China.

Design/methodology/approach

Self-administered questionnaires were used to collect data from over 400 young Chinese employees. The data were first factor analyzed to explore the underlying dimensions of contemporary work notions in China’s transition period. Hierarchical regression analysis was then conducted to explore the relationship between dimensions of work notions and conflict management styles.

Findings

The results showed that well-educated young Chinese employees’ notions of work consisted of sense of control, fulfilling and rewarding, holistic concerns, personal growth and development and meaningfulness. The results further indicated that young Chinese employees with strong needs to satisfy individual interests in their work tend to use competitive methods to manage work-related conflicts, employees with strong needs to satisfy group interests in their work prefer to use collaborative methods and those who believe in collective efforts in achieving individual goals through group goals’ obtainment are more likely to use collaborative and compromising approaches.

Originality/value

This study provides a new perspective to manage work-related conflict in the Chinese context. The findings of this study are able to help enrich conflict management theories in China and suggest insightful conflict resolution approaches to work-related conflicts in China’s changing environment. This study also helps bridge the research gap between work notions and conflict management styles. The results of this study can greatly facilitate Chinese companies’ endeavors toward crafting a more innovative workforce and help improve employee performance in China’s transition to industrialization.

Details

International Journal of Conflict Management, vol. 29 no. 3
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 22 September 2020

Zhiyong Yang, Fernando Jaramillo, Yonghong Liu, Weiling Ye and Rong Huang

The purpose of this paper is twofold: first, to examine a customer orientation mechanism through which abusive supervision influences retail salespeople’s job performance;…

Abstract

Purpose

The purpose of this paper is twofold: first, to examine a customer orientation mechanism through which abusive supervision influences retail salespeople’s job performance; and second, to investigate how abusive supervision’s effects may be moderated by the same leader’s use of contingent punishment and contingent reward.

Design/methodology/approach

Two studies provide consistent findings. Study 1 used the field survey data from 129 salespeople in 42 retail stores. The proposed moderated mediation model was estimated using the random coefficient modeling technique. Findings were replicated in Study 2, in which data were collected from a sample of 679 US retail salespeople recruited through M-Turk.

Findings

Results from both studies show that abusive supervision reduces salespeople’s job performance through lowering their customer orientation. Furthermore, the use of contingent punishment from the same supervisor buffers abusive supervision’s detrimental effect, whereas the use of contingent reward augments it.

Research limitations/implications

The issues the authors address in this research have significant implications for the literature of abusive supervision and retail selling. First, the authors contribute to the abusive supervision literature by pointing it out that the negative effect of abusive supervision can spill over to organizations’ external stakeholders, namely, customers. Previous research on abusive supervision has mainly focused on how abused subordinates exhibit hostile acts directed against the supervisor, coworkers and the organization (Tepper et al., 2017), with little attention paid to abusive supervision’s impact on organizations’ external stakeholders such as customers. This research fills the void by placing impaired customer-orientation as a critical consequence of abusive supervision. Second, this research tests a contingent self-regulation impairment model of abusive supervision and advances our understanding about how the same supervisor’s functional leadership behaviors (contingent reward/punishment) may set contingencies for the effect of abusive supervision on employee outcomes. This investigation clears the doubts about whether the use of functional leadership behaviors along with abusive supervision buffers or aggravates the detrimental effect of the latter. Finally, this study’s findings shed new insights to marketing practitioners, especially in understanding how salespeople may vent their stress on the customers when being abused by their supervisors. Without this in mind, supervisors may not be aware of the consequences of their abusive behavior and may even develop an illusion that such a practice worked. This research shows that abusive supervision can lower employees’ customer orientation, which will hurt the company in the long run.

Practical implications

The findings intend to provide important guidelines for companies to develop effective workshops and training programs to combat the detrimental effects of abusive supervision in the retailing industry. For example, the findings shed new insights in understanding how employees may vent their stress on the customers when being abused by their supervisors. Without this in mind, supervisors may not be aware of the consequences of their abusive behavior and may even develop an illusion that such a practice worked. Another important managerial implication of this research is that the use of contingent reward after mistreating subordinates can backfire. Supervisor abuses, followed by a contingent reward, send an inconsistent signal to the employee that creates confusion and strain. Inconsistent actions from the supervisor also produce ethical tensions that reduce customer-oriented behaviors and a company’s ability to serve the customer (Friend et al., 2020). These training programs are important methods to combat the detrimental effects of abusive supervision in the workforce.

Originality/value

This research draws on the contingent self-regulation impairment model as an overarching framework to unpack the relationship between abusive supervision and salespeople’s job performance. Integrating three research streams (i.e. abusive supervision, leadership reinforcement and retail selling), this study proposes customer orientation as a novel mechanism and sheds light on how abusive supervision interplays with contingent punishment/reward to impact salespeople’s outcomes.

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Article
Publication date: 28 August 2021

Xingxin Liang and Zhiyong Yang

This paper aims to confirm that increasing the hardness of thrust collars can improve the load carrying capacity (LCC) and wear resistance of water lubricated thrust…

Abstract

Purpose

This paper aims to confirm that increasing the hardness of thrust collars can improve the load carrying capacity (LCC) and wear resistance of water lubricated thrust bearings (WTBs) made of polymers paired with non-polymeric thrust collars, and to design a WTB with high LCC and durability for a shaftless pump-jet propulsor of an autonomous underwater vehicle. Six kinds of WTBs were manufactured by matching aluminum bronze, stainless steel and silicon nitride with two different polymer bearing materials. Their tribological behaviors were tested and compared.

Design/methodology/approach

The tribological behaviors of the WTBs made with different materials were investigated experimentally on a specially designed test rig.

Findings

Aluminum bronze is not suitable for crafting thrust collars of heavy load WTBs due to severe abrasive wear. Two body abrasive wear first occurred between the thrust collar and the polymer bearing. Next, aluminum bronze wear particles were produced. The particles acted between the two materials and formed three body abrasive wear. Stainless steel/polymer bearings showed better wear resistance while Si3N4/polymer bearings were the best. Improving the hardness of thrust collars is significant to the LCC and service life of WTBs.

Originality/value

The wear mechanism of WTBs under heavy load conditions was revealed. Improving the hardness of the thrust collar was confirmed to be a preferable method to improve the wear resistance and LCC of WTBs. The results of this study may provide an important reference for the selection of water lubricated materials and the design of heavy load WTBs.

Details

Industrial Lubrication and Tribology, vol. 73 no. 6
Type: Research Article
ISSN: 0036-8792

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Article
Publication date: 12 April 2018

Xiaoye Chen, Rong Huang, Zhiyong Yang and Laurette Dube

This paper aims to investigate the impact of different types of corporate social responsibility (CSR; i.e. value-creating CSR, promotional CSR and philanthropic CSR) on…

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Abstract

Purpose

This paper aims to investigate the impact of different types of corporate social responsibility (CSR; i.e. value-creating CSR, promotional CSR and philanthropic CSR) on consumer responses and the moderating role of corporate competence.

Design/methodology/approach

The authors tested the hypotheses by using two empirical studies – a survey and an experimental study. The evidence is generated based on generalized linear model repeated-measures ANOVAs for the survey study and two-way factorial ANOVAs for the experimental study.

Findings

The findings show that in general, consumers respond to value-creating CSR more favorably than to philanthropic CSR or promotional CSR. In addition, corporate competence moderates consumers’ responses to different types of CSR in such a way that promotional CSR is more likely to have the desired effects when carried out by low-competency rather than by high-competency firms, whereas value-creating CSR is more effective for high-competency firms than for low-competency ones. Philanthropic CSR works equally in both types of firms.

Research limitations/implications

This research answers a long-term call to study the differential consumer effects of various CSR types. It also identifies perceived corporate competence, an important consumer-based corporate factor, as a potential moderator of consumers’ response to CSR types.

Practical implications

Armed with the findings, companies can choose CSR practices that fit with their company characteristics. This research offers important and specific managerial implications to firms with different company profiles on their CSR choices.

Originality/value

Given that today’s managers are faced with the challenge of selecting desirable CSR activities from a group of options, the authors answered the call by studying the differential effects of a wide array of CSR choices and provide important practical guidance to managers. For the first time in the literature, the study also investigates the potential interactive effects between specific CSR types and corporate competence on consumer reactions. This inquiry bears significant relevance to the ongoing discussions concerning whether and how company characteristics generate influences on the outcomes of CSR strategies.

Details

European Journal of Marketing, vol. 52 no. 7/8
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 31 May 2019

Gianfranco Walsh, Zhiyong Yang, Jason Dahling, Mario Schaarschmidt and Ikuo Takahashi

Frontline service employees’ (FLEs) positive personality traits enhance service experiences, for both employee and customer outcomes. Yet, limited research addresses…

Abstract

Purpose

Frontline service employees’ (FLEs) positive personality traits enhance service experiences, for both employee and customer outcomes. Yet, limited research addresses negative personality traits. Drawing on the emotion regulation framework, the purpose of this paper is to propose a conceptual model in which three negative personality traits – Machiavellianism, psychopathy and narcissism (the so-called dark triad (DT)) – represent antecedents, and FLE emotion regulation strategies (surface and deep acting) are mediators, all of which predict job satisfaction.

Design/methodology/approach

The test of this model includes occupationally diverse samples of FLEs from an individualistic (the USA) and a collectivistic (Japan) country, to assess the potential moderating role of culture.

Findings

The findings suggest that Machiavellianism relates more positively to surface and deep acting in Japan, whereas psychopathy relates more negatively to surface acting than in the USA. Unexpectedly, narcissism exhibits mixed effects on surface and deep acting in both countries: It relates positively to surface acting in the USA but prompts a negative relationship in Japan. The positive narcissism–deep acting relationship is also stronger for Japanese than for US FLEs. These findings help specify the effects of negative personality traits on important employee outcomes.

Originality/value

This is the first study that relates service employees’ DTs with emotional labor resulting in new avenues for further research. The findings are managerially relevant because they help specify the effects of negative personality traits on important employee outcomes.

Details

Management Decision, vol. 58 no. 6
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 3 April 2019

Gavin Jiayun Wu, Richard P. Bagozzi, Nwamaka A. Anaza and Zhiyong Yang

To provide a keener understanding of consumers’ decision-making processes and motivations regarding deliberate counterfeit consumption, this paper aims to integrate…

Abstract

Purpose

To provide a keener understanding of consumers’ decision-making processes and motivations regarding deliberate counterfeit consumption, this paper aims to integrate insights from several theoretical perspectives and the relevant literature. It proposes an overlooked yet important goal-directed interactionist perspective and identifies and tests a novel construct called consumers’ perceived counterfeit detection (PCD) in a proposed model.

Design/methodology/approach

This paper uses a comprehensive review of the literature to justify its proposed perspective, PCD construct and model, followed by in-depth interviews and survey data to test its proposed model and hypotheses.

Findings

Besides the theoretical insights derived from the proposed goal-directed interactionist perspective, empirical results demonstrate the important role that PCD plays in counterfeit consumption. In fact, PCD not only negatively and directly affects consumers’ intentions to deliberately purchase counterfeits but also weakens the positive effect consumers’ attitudes have on their purchase intentions.

Research limitations/implications

This research makes several theoretical contributions. First and foremost, differing from other approaches (e.g. personal, economic and ethical), this research justifies an overlooked yet important goal-directed interactionist perspective and develops a refined and substantive framework including its proposed PCD construct. This framework provides opportunities to investigate behavior as an interpretative and dynamic process, vitalizing the domain of counterfeit-consumption behavior studies in particular and ethical behavior research in general. Second, at the construct level, the proposed hypothetical construct of PCD comprises the building blocks for knowledge advancement. Finally, rather than testing theories incrementally (such as the theory of planned behavior and the theory of reasoned action), this research fosters the development of new ideas regarding our proposed goal-directed interactionist perspective and PCD construct, which can be applied to other contexts and constructs that share the same or similar mechanisms and features.

Practical implications

According to the proposed goal-directed interactionist perspective, this research offers insights regarding why understanding consumers’ different goals (e.g. social-adjustive vs value-expressive; attainment vs maintenance) is important for marketers; how consumers’ goals interplay with their choices through their actions and consumption (e.g. compete vs substitute); and why, how and when their goals interact with their actions, choices and situations during their goal-setting, goal-striving and goal-realization stages that may lead to unethical behavior. At the construct level, the better marketers understand PCD, the more effectively they can use it. At the level of relationships and procedures, this research can offer important insights for businesses that look for “best practices” in the fight against deliberate counterfeit consumption.

Originality/value

First, by integrating insights from goal-directed behavior, self-regulatory theories and interactionist theory, this paper proposes its own goal-directed interactionist perspective. It then develops and tests a refined and substantive model of counterfeit decision-making in which PCD stands as a novel construct. The paper’s proposed perspective and model provide opportunities to investigate behavior as an interpretative and dynamic process, taking the domain of ethical behavior research (e.g. counterfeit-consumption behavior) from descriptive frameworks to testable theories.

Details

European Journal of Marketing, vol. 53 no. 7
Type: Research Article
ISSN: 0309-0566

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Book part
Publication date: 23 October 2020

Zhiyong Yang, Ying Wang and Jiyoung Hwang

Generation Z makes up 20% of China’s population, and accounts for the highest share of household spend at 13% (vs. 3% for the United Kingdom and 4% for the United States)…

Abstract

Generation Z makes up 20% of China’s population, and accounts for the highest share of household spend at 13% (vs. 3% for the United Kingdom and 4% for the United States). To advance marketers’ understanding about this group of consumers and capitalise on China’s booming market, this chapter uses rich statistics and information to show that China’s Generation Z has distinct behaviour patterns, which can be attributed to the unique background in which they grew up: (1) rigidity of social stratification, (2) abundance of materialism, (3) digital era, (4) limited (vs. extended) family, and (5) heavy schoolwork. Growing up in such a background, Generation Z’s lifestyle and consumption-related attitudes and behaviour are distinct from their predecessors. The chapter presents specific actions that marketers can take when targeting this distinct group of consumers in China, along with useful guidelines to HR managers for hiring them.

Details

The New Generation Z in Asia: Dynamics, Differences, Digitalisation
Type: Book
ISBN: 978-1-80043-221-5

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Book part
Publication date: 23 October 2020

Abstract

Details

The New Generation Z in Asia: Dynamics, Differences, Digitalisation
Type: Book
ISBN: 978-1-80043-221-5

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Article
Publication date: 7 January 2021

Fatma Bakal, Ahmet Yapici, Muharrem Karaaslan and Oğuzhan Akgöl

The purpose of this paper is to investigate the effect of doping element on the microwave absorption performance of hexagonal nano boron nitride (h-nBN)-reinforced basalt…

Abstract

Purpose

The purpose of this paper is to investigate the effect of doping element on the microwave absorption performance of hexagonal nano boron nitride (h-nBN)-reinforced basalt fabric (BF)/epoxy composites. A new type of hybrid composite that will be produced by the use of boron nitride as an additive that leads to increased radar absorption capability will be developed and a new material that can be used in aeronautical radar applications.

Design/methodology/approach

This study is focused on the microwave absorption properties of h-nBN doped basalt fabric-reinforced epoxy composites. Basalt fabric (BF)/epoxy composites (pure composites) and the BF/h-nBN (1 Wt.% h-nBN doped composites) hybrid composites were fabricated by vacuum infusion method. Phase identification of the composites were performed using X-ray diffraction (XRD), the 2θ scan range was from 10 to 60 with the scanning speed of 3°/min and surface morphologies of the composites were investigated using scanning electron microscopy (SEM). Microwave properties of samples were investigated through transmission/reflection measurements in Agilent brand 2-Port PNA-L Network Analyzer in the frequency range of 3–18 GHz. The prepared sample is positioned between two horn antennas with and without metal plate.

Findings

Experimental results show that h-nBN doped composite was synthesized successfully and the produced hexagonal nano boron nitride-added fiber laminated composite material has good absorption behavior when they are used with metallic sheets and good for isolation applications at many points in the 3–18 GHz band.

Originality/value

This paper will contribute to the literature on the use of basalt fabric, which are new types of fibers, and hexagonal nano boron nitride and the effects of boron nitride on radar absorption properties of composite material. It presents detail characterization of each composite by using XRD and scanning electron microscopy.

Details

Aircraft Engineering and Aerospace Technology, vol. 93 no. 1
Type: Research Article
ISSN: 1748-8842

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Article
Publication date: 3 July 2017

Ping Yang, Yawei Wang, T. Chang, H. Ma, Zhuyong Li, Zhijian Jin and Zhiyong Hong

The purpose of this paper is to propose a hybrid driving system that couples a motor and flywheel energy storage (FES) for a megawatt-scale superconducting direct current…

Abstract

Purpose

The purpose of this paper is to propose a hybrid driving system that couples a motor and flywheel energy storage (FES) for a megawatt-scale superconducting direct current (DC) induction heater. Previous studies have proven that a superconducting DC induction heater has great advantages in relation to its energy efficiency and heating quality. In this heater, a motor rotates an aluminium billet in a DC magnetic field and the induced eddy current causes it to be heated. When the aluminium billet begins to rotate, a high peak load torque appears at a low rotation speed. Therefore, driving the billet economically has been a great challenge when designing the driving system, which is the focus of this paper.

Design/methodology/approach

A hybrid driving system based on FES is designed to provide extra torque when the peak load torque occurs at a low rotation speed, which allows the successful start-up of the aluminium billet and the operation of the motor at its rated capacity. The mechanical structure of this hybrid driving system is introduced. A simulation model was constructed using Matlab/Simulink and the dynamic start-up process is analysed. The influence of the flywheel’s inertia and required minimum engagement speed are investigated.

Findings

The results of this paper show that the hybrid driving system that couples FES and a motor can successfully be used to start the aluminium billet rotating. The flywheel’s inertia and engagement speed are the most important parameters. The inertia of the flywheel decreases with an increase in its engagement speed.

Practical implications

The cost of the driving system is significantly reduced, which is very important in relation to the commercial potential of this apparatus.

Originality/value

A novel start-up strategy for driving the aluminium billet of a superconducting DC induction heater at low speed is proposed based on FES.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 36 no. 4
Type: Research Article
ISSN: 0332-1649

Keywords

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