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Article

Yucheng Zhang, Long Zhang, Xin Zhang, Miles M. Yang, Shanshan Zhang, Shyh-Jane Li and Yu-Ying Huang

Drawing on social identification theory, this research aims to explore an important mechanism – patients’ perceived empathy from a hospital, which is defined as caring…

Abstract

Purpose

Drawing on social identification theory, this research aims to explore an important mechanism – patients’ perceived empathy from a hospital, which is defined as caring, individualized attention provided by the hospital – that explains how service quality influences patients’ loyalty to the hospital.

Design/methodology/approach

This study adopts a structural equation modelling framework to estimate the mediation relationship between service quality and patient loyalty using two studies based on hospital employees and patients.

Findings

In Study 1, hospital staff survey data showed that service quality enhanced patients’ perceived empathy from the hospital. In Study 2, the authors confirmed and extended the findings of Study 1 by using patient survey data that suggested that patients’ empathy mediated the relationship between service quality and patients’ loyalty to the hospital.

Originality/value

The results of the two studies suggested that service quality increased patients’ empathy, which in turn improved patients’ loyalty to a hospital. The results extend the customer loyalty literature by exploring the critical antecedents and mechanisms of customer loyalty in the healthcare context. The studies interpret healthcare phenomena from the service aspect of fulfilling patients’ unique needs and providing a good hospital service experience. Moreover, the authors offer an insightful approach to explaining the service quality–patient loyalty linkage in the healthcare industry. Important theoretical and managerial contributions and suggestions for future research are discussed.

Details

Journal of Business & Industrial Marketing, vol. 33 no. 8
Type: Research Article
ISSN: 0885-8624

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Book part

Saba S. Colakoglu, Niclas Erhardt, Stephanie Pougnet-Rozan and Carlos Martin-Rios

Creativity and innovation have been buzzwords of managerial discourse over the last few decades as they contribute to the long-term survival and competitiveness of firms…

Abstract

Creativity and innovation have been buzzwords of managerial discourse over the last few decades as they contribute to the long-term survival and competitiveness of firms. Given the non-linear, causally ambiguous, and intangible nature of all innovation-related phenomena, management scholars have been trying to uncover factors that contribute to creativity and innovation from multiple lenses ranging from organizational behavior at the micro-level to strategic management at the macro-level. Along with important and insightful developments in these research streams that evolved independently from one another, human resource management (HRM) research – especially from a strategic perspective – has only recently started to contribute to a better understanding of both creativity and innovation. The goal of this chapter is to review the contributions of strategic HRM research to an improved understanding of creativity at the individual-level and innovation at the firm-level. In organizing this review, the authors rely on the open innovation funnel as a metaphor to review research on both HRM practices and HRM systems that contribute to creativity and innovation. In the last section, the authors focus on more recent developments in HRM research that focus on ambidexterity – as a way for HRM to simultaneously facilitate exploration and exploitation. This chapter concludes with a discussion of future research directions.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78973-852-0

Keywords

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Article

Jiao-Long Zhang, Xian Liu, Yong Yuan, Herbert A. Mang and Bernhard L.A. Pichler

Transfer relations represent analytical solutions of the linear theory of circular arches, relating each one of the kinematic and static variables at an arbitrary…

Abstract

Purpose

Transfer relations represent analytical solutions of the linear theory of circular arches, relating each one of the kinematic and static variables at an arbitrary cross-section to the kinematic and static variables at the initial cross-section. The purpose of this paper is to demonstrate the significance of the transfer relations for structural analysis by means of three examples taken from civil engineering.

Design/methodology/approach

The first example refers to an arch bridge, the second one to the vault of a metro station and the third one to a real-scale test of a segmental tunnel ring.

Findings

The main conclusions drawn from these three examples are as follows: increasing the number of hangers/columns of the investigated arch bridge entails a reduction of the maximum bending moment of the arch, allowing it to approach, as much as possible, the desired thrust-line behavior; compared to the conventional in situ cast method, a combined precast and in situ cast method results in a decrease of the maximum bending moment of an element of the vault of the studied underground station by 46%; and the local behavior of the joints governs both the structural convergences and the bearing capacity of the tested segmental tunnel ring.

Originality/value

The three examples underline that the transfer relations significantly facilitate computer-aided engineering of circular arch structures, including arch bridges, vaults of metro stations and segmental tunnel rings.

Details

Engineering Computations, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0264-4401

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Article

Jianfeng Jia, Shunyi Zhou, Long Zhang and Xiaoxiao Jiang

Drawn upon the perspective of implicit voice theory, the purpose of this paper is to explore the underlying mechanism as well as the boundary effect in the relationship…

Abstract

Purpose

Drawn upon the perspective of implicit voice theory, the purpose of this paper is to explore the underlying mechanism as well as the boundary effect in the relationship between paternalistic leadership and voice behavior.

Design/methodology/approach

Multiple-wave survey data from a sample of 368 employees in China were used to test the hypothesized moderated mediation model.

Findings

The findings show that both benevolent leadership and moral leadership related positively to voice behavior, whereas authoritative leadership played a negative role in influencing voice behavior. Employees’ implicit voice belief played a partial mediating role between paternalistic leadership and voice behavior. Furthermore, perceived HRM strength weakens both the mediation relationship among benevolent leadership, implicit voice belief and voice behavior, and the mediation relationship among moral leadership, implicit voice belief and voice behavior. However, the moderated mediation effect of implicit voice belief on the relationship between authoritative leadership and voice behavior is not significant.

Practical implications

Leaders are encouraged to behave benevolently and morally whereas to avoid excessive authoritative style at work, so that employees can be encouraged to speak out. Organizations are advised to introduce management practices like training and development sessions and to improve employees’ perceived HRM strength so that the implicit voice belief can be reduced, and the voice behavior can be stimulated.

Originality/value

The research provided a fresh theoretical perspective on the underlying mechanism between paternalistic leadership and employees’ voice behavior by unveiling employee implicit voice belief’s partial mediating role between paternalistic leadership and employee voice behavior. Furthermore, the study contributed to the literature of voice by adopting a more integrative perspective and exploring the role of the implementation of the organization’s system, i.e., perceived HRM strength that provided a boundary condition in the above mediation model.

Details

Employee Relations: The International Journal, vol. 42 no. 2
Type: Research Article
ISSN: 0142-5455

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Article

Enhua Hu, Maolong Zhang, Hongmei Shan, Long Zhang and Yaqing Yue

The purpose of this paper is to offer empirical evidence on whether and how the work experiences of employees in China influence their union-related attitudes and behaviours.

Abstract

Purpose

The purpose of this paper is to offer empirical evidence on whether and how the work experiences of employees in China influence their union-related attitudes and behaviours.

Design/methodology/approach

The authors developed a mediated moderation model to examine how job satisfaction and labour relations climate interactively affect union participation and whether union commitment mediates the interactive effects. A total of 585 employees from enterprises in Jiangsu, Zhejiang, Anhui, Jiangxi and Fujian province of China were surveyed to verify the model.

Findings

Job satisfaction was negatively related to union participation and union commitment. Labour relations climate moderated the relationship between job satisfaction and union participation; the relationship was negative and stronger when employees perceived an adverse, rather than a favourable, labour relations climate. Further, the interactive effect of job satisfaction and labour relations climate on union participation was partly mediated by union commitment.

Originality/value

By empirically examining employees’ attitudes and behaviours towards unions in the Chinese context, this study confirms that unions could provide employees with alternative work resources to cope with job dissatisfaction, even in a country where unions play a “transmission belt” role between employees and employers. This study adds value to the existing base of knowledge on union practice and labour relations construction, both inside and outside of China.

Details

Employee Relations, vol. 40 no. 6
Type: Research Article
ISSN: 0142-5455

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Article

Long Zhang, Ali Kara, John E. Spillan and Alma Mintu-Wimsatt

The role of marketing as a business function is rapidly changing in China. Consequently, their views on marketing orientation – whether it is accepted, rejected, modified…

Abstract

Purpose

The role of marketing as a business function is rapidly changing in China. Consequently, their views on marketing orientation – whether it is accepted, rejected, modified or reframed – have been seriously impacted. This paper aims to report on the results of a survey among Chinese small- and medium-sized enterprise (SME) managers and their perceptions of the market-orientation philosophy. In particular, emphasis was placed on three dimensions of market orientation: intelligence generation, intelligence dissemination and responsiveness. The effect of market orientation on business performance was also examined.

Design/methodology/approach

The authors collected data from 214 managers from SMEs. These businesses were located in the cities of Beijing, Shanghai and Shenzhen. The commonly used market orientation (MARKOR) measure was used to test the hypotheses.

Findings

Consistent with the extant literature, the findings provided empirical support for the three dimensions of market orientation among Chinese SME. The authors also found that a positive relationship existed between Chinese SME market orientation and firm performance.

Research limitations/implications

This study provides major insights into the market orientation measurement and practices of SME in China. From a measurement perspective, the empirical support for MARKOR across a non-Western context is noteworthy. From a practitioner perspective, the implications relating to understanding Chinese SME and how these companies can best market their products and services to their respective markets are critical. Some of the limitations of our study relates to the sample size, convenience sampling and geographic concentration of the respondents.

Originality/value

This study addresses the gaps in the literature by exploring market orientation in non-large scale businesses as well as the adaptation of the concept in a non-Western cultural setting. The findings extend the conceptualization and application of market orientation to Chinese SME.

Details

Chinese Management Studies, vol. 11 no. 4
Type: Research Article
ISSN: 1750-614X

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Article

Amir Ikram, Qin Su, Muhammad Fiaz and Ramiz Ur Rehman

The purpose of this paper is to highlight the characteristic role of specialized markets and traders in the internationalization of emerging economies by examining the…

Abstract

Purpose

The purpose of this paper is to highlight the characteristic role of specialized markets and traders in the internationalization of emerging economies by examining the linkages between supply chain management (SCM) and industrial clustering in China.

Design/methodology/approach

Multi-method approach was employed as primary data were collected from a case study of Shaoxing textile cluster, and was supplemented with secondary data to triangulate the findings. The proposition that competitive advantages of industrial clusters facilitate effective SCM was explored.

Findings

The authors reveal that China’s cost advantage is manifested in the entire value chain. The provision of business friendly amenities as a result of synergetic benefits of vertical and horizontal integration of supply clusters promotes competitiveness of SMEs and region as a whole. Moreover, specialized markets and international traders found to play significant role in sustainable cluster development.

Research limitations/implications

As with fieldwork and case studies, generalization should be drawn with care. Systematic synthesis of relevant case studies is recommended.

Practical implications

The study endorses the construction of local supply chains and suggests implementation of cluster strategy by focusing on environment-specific execution of triple helix model.

Originality/value

The article elaborates the linkages between cluster theory and SCM both within cluster and between interspersed clusters. It also explains how specialized markets and global players are enabling concentrated supply networks. The paper recommends extension of “Triple helix + 1 model” by making local community part of the underlying framework.

Details

Benchmarking: An International Journal, vol. 25 no. 5
Type: Research Article
ISSN: 1463-5771

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Article

Xinhua Ni, Yunwei Fu, Xiequan Liu and Long Zhang

This paper aims to promote a strength model for TiC-TiB2 composite ceramic with non-ellipsoidal particles bridging. Based on the microstructure of TiC-TiB2 composite…

Abstract

Purpose

This paper aims to promote a strength model for TiC-TiB2 composite ceramic with non-ellipsoidal particles bridging. Based on the microstructure of TiC-TiB2 composite ceramic, equivalent average residual stress under particles interaction is calculated with the interact direct derivative estimate. Supposing the crack opening displacement keeps ellipsoidal under the TiB2 particles bridging, crack growth resistance curve is obtained.

Design/methodology/approach

Composite strength under R-cure with crack unstable propagation is calculated. Based on this model, influences of particles volume fraction, shape, size and other parameters on strength are analyzed.

Findings

Results indicated that calculated values are consistent to the tested data. Crack growth resistance increases with crack propagation and TiB2 volume fraction. The TiB2 particle does not pull-out entirely even ceramic fracture. Ceramic strength increases with the TiB2 particle volume fraction, the ratio of platelet diameter and thickness, and it reduces with particle thickness.

Originality/value

Supposing the crack open displacement keeps ellipsoidal under the TiB2 particles bridging, crack growth resistance curve is obtained.

Details

World Journal of Engineering, vol. 13 no. 1
Type: Research Article
ISSN: 1708-5284

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Article

Chuanhong Miao, Xican Li and Jiehui Lu

The purpose of this paper is to establish the grey relational estimating model of soil pH value based on hyper-spectral data.

Abstract

Purpose

The purpose of this paper is to establish the grey relational estimating model of soil pH value based on hyper-spectral data.

Design/methodology/approach

As to the uncertainty of the factors affecting the soil pH value estimation based on hyper-spectral, the grey weighted relation estimation model was set up according to the grey system theory. Then the linear regression correction model is established according to the difference and grey relation degree information between the estimated samples and their corresponding pattern. At the same time, the model was applied to Hengshan county of Shanxi province.

Findings

The results are convincing: not only that the linear regression correction model of grey relation estimating pattern of soil pH value based on hyper-spectral data is valid, but also the model’s estimating accuracy is higher, which the corrected average relative error is 0.2578 per cent, and the decision coefficient R2=0.9876.

Practical implications

The method proposed in the paper can be used at soil pH value hyper-spectral inversion and even for other similar forecast problem.

Originality/value

The paper succeeds in realising both the soil pH value hyper-spectral grey relation estimating pattern based on the grey relational theory and the correction model of the estimating pattern by using the linear regression.

Details

Grey Systems: Theory and Application, vol. 8 no. 4
Type: Research Article
ISSN: 2043-9377

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Article

Mariem Bounabi, Karim Elmoutaouakil and Khalid Satori

This paper aims to present a new term weighting approach for text classification as a text mining task. The original method, neutrosophic term frequency – inverse term…

Abstract

Purpose

This paper aims to present a new term weighting approach for text classification as a text mining task. The original method, neutrosophic term frequency – inverse term frequency (NTF-IDF), is an extended version of the popular fuzzy TF-IDF (FTF-IDF) and uses the neutrosophic reasoning to analyze and generate weights for terms in natural languages. The paper also propose a comparative study between the popular FTF-IDF and NTF-IDF and their impacts on different machine learning (ML) classifiers for document categorization goals.

Design/methodology/approach

After preprocessing textual data, the original Neutrosophic TF-IDF applies the neutrosophic inference system (NIS) to produce weights for terms representing a document. Using the local frequency TF, global frequency IDF and text N's length as NIS inputs, this study generate two neutrosophic weights for a given term. The first measure provides information on the relevance degree for a word, and the second one represents their ambiguity degree. Next, the Zhang combination function is applied to combine neutrosophic weights outputs and present the final term weight, inserted in the document's representative vector. To analyze the NTF-IDF impact on the classification phase, this study uses a set of ML algorithms.

Findings

Practicing the neutrosophic logic (NL) characteristics, the authors have been able to study the ambiguity of the terms and their degree of relevance to represent a document. NL's choice has proven its effectiveness in defining significant text vectorization weights, especially for text classification tasks. The experimentation part demonstrates that the new method positively impacts the categorization. Moreover, the adopted system's recognition rate is higher than 91%, an accuracy score not attained using the FTF-IDF. Also, using benchmarked data sets, in different text mining fields, and many ML classifiers, i.e. SVM and Feed-Forward Network, and applying the proposed term scores NTF-IDF improves the accuracy by 10%.

Originality/value

The novelty of this paper lies in two aspects. First, a new term weighting method, which uses the term frequencies as components to define the relevance and the ambiguity of term; second, the application of NL to infer weights is considered as an original model in this paper, which also aims to correct the shortcomings of the FTF-IDF which uses fuzzy logic and its drawbacks. The introduced technique was combined with different ML models to improve the accuracy and relevance of the obtained feature vectors to fed the classification mechanism.

Details

International Journal of Web Information Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1744-0084

Keywords

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