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The purpose of this paper is to posit a hierarchical classification of enactments, practices and virtues that comprise an emerging adaptive leadership response to the prevailing volatile, uncertain, complex and ambiguous (VUCA) conditions.

Reports and discusses the findings of two neo-classical grounded theory research studies to theorise augmented leadership repertoires for VUCA worlds. The first study was conducted with eight large regional and multinational organisations in Australia. The second is an on going, longitudinal study undertaken with 18 regional, national and multinational organisations in New Zealand.

The first neo-classical grounded theory study in Australia identifies a set of emerging leadership practices labelled, “Zeitgeist – Integrating Cognition, Conscience and Collective Spirit”, as part of such a repertoire. The preliminary results of the second neo-classical grounded theory research extension in New Zealand, results in the further grounded theorising of the ensemble leadership repertoire (ELR), which is an emerging and hierarchical classification of leadership enactments, practices and virtues for prevailing times. The classification is robust because of its methodological similarities and conceptual congruence with other emerging and well-accepted classifications like, for example, character strengths in positive psychology.

The grounded theorising provides a core category of the ELR which has its origins in substantive context. It lists 93 enactments inducted from leaders’ key phrases. These enactments in turn aggregate in relational sets through the process of constant comparison to describe 14 practices, which in sets of dyads and triads describe the five zeitgeist leadership virtues of being present, being good, being in touch, being creative and being global.

The purpose of this paper is to develop a rich and textured narrative that utilises scholarly evidence, empirical research, and practitioner knowledge to shape, inform, and extend understanding of the leadership practice of “excelling at work” as it is enacted for zeitgeist organisational challenges.

In order to achieve this, it traverses a temporal timeline from circa 350 BC to the present millennium, to examine extant theories and concepts and emerging wisdom at the intersection of domains as seemingly diverse as neuroscience, cognitive and social psychology, contemplative practice, positive psychology, and organisational behaviour and leadership.

Complex environments require individual and collective agency for efficacious and adaptive responses. Extant theories and new insights on effectance, meaningful work, signature strengths, purposeful attention, self-control, deliberate practice, grit, explanatory styles, and mindsets amongst others, interconnect and at times intersect to form an empirically validated narrative on the augmented leadership practice of excelling at work in challenging times.

Overcoming zeitgeist challenges adaptively, requires organisations and their people to excel at work. Innovative combinations and connections of key constructs and concepts, underpinned by empirical evidence from a variety of disciplines, explicate the nature and enactments of this vital leadership practice of excelling at work.

The purpose of this paper is to underscore the changing perceptions of leadership as a whole, and more specifically, what is appreciated in contemporary leadership practices.

This is a reflective paper based on observations on leadership skills and how these are perceived and valued today.

Leadership today demands qualities that are not merely to be reflected on others or situations, but that have to, first and foremost, make sense to the leader internally. Qualities and skills discussed are authenticity, wakefulness, agility, kindness, equilibrium, neuroticism, and eagerness.

This paper aims to provide food for thought to those who consider themselves leaders or aspire to become leaders, whether in formal or informal settings.

The paper strives to instill deeper awareness in those who perform in leadership positions, toward treating themselves and others toward greater fulfillment and accomplishment.

The leadership qualities discussed in this paper demonstrate that leadership is not necessarily a practice in which followers and a situation have to be included. Each quality requires deep reflection and, first and foremost, pertains to self-leadership as a precursor to leadership onto others.

This paper aims to offer a new leadership perspective based on the premise that leader effectiveness depends on the context in which leadership behaviors are enacted.

Literature in the areas of abusive supervision and leadership were reviewed. Using social learning and attribution theories, this study develops propositions regarding the role of perceived abusive supervision in high vs low-intensity organizations.

In this theoretical account, this paper distinguishes between low and high-intensity work organizational contexts articulating a rationale for conditions appropriate for directive leadership. This paper posits that while directive leadership will be more prevalent in high-intensity contexts, it will be specifically targeted toward poor performers, those with personality characteristics that are tied to poor performance and those engaging in deviant behaviors. This study proposes that outcomes of directive leadership will depend on how it aligns with organizational norms and culture and the causality attributed to such behaviors.

Recent leadership theories focus on nurturing and providing support to followers. This paper posits that such theories are suited to low-intensity organizations. This study offers a counterintuitive perspective in proposing that directive leadership which involves inducing stress, will lead to better outcomes in high-intensity organizational contexts. This paper offers testable propositions and avenues for future research on directive leadership in high-intensity organizational contexts.

Based on the premise that leadership is context-dependent, this study proposes that directive leadership is best suited in high-intensity organizational contexts, which is a novel proposal. Even within these high-intensity contexts, such leadership, this paper proposes will be targeted toward poor performers and employees with characteristics that are tied to poor performance and violation of organizational norms.

Examination of the role of directive leadership in high intensity, clan culture organizations may facilitate understanding that effective leadership styles may differ depending upon the organization context.

Based on the premise that leadership is context-dependent, this study presents a novel proposal that directive leadership is most suited to high-intensity organizational contexts. Even within these high-intensity contexts, such leadership, this paper posits will be targeted toward poor performers and employees with personality characteristics associated with poor and deviant performance.

This paper highlights an assignment in a combination upper-division undergraduate and graduate civic leadership class at a Midwestern state comprehensive university. The three-part assignment challenges students’ critical thinking skills and research capabilities while simultaneously necessitating the exploration of contrasting viewpoints on contentious issues.

Intentionally exposing students to diverse perspectives in a controlled environment.

We posit that the severity and frequency of these issues can be mitigated through focused efforts.

Students are better prepared to engage in civil debate on controversial topics, which continuously divide our communities, after completing a class using this pedagogical strategy.

Argues that three basic archetypes – managers, entrepreneurs and leaders – must exist within the “ambidextrous organization” where a balance must be found between managing the present while preparing for the future. Introduces the MEL‐Index, a measurement tool that represents the managerial, entrepreneurial and leadership capabilities of both individuals and institutions.

The conceptual framework suggests that the interactive roles of the MEL archetypes have a profound impact on the innovation profile of the organization. To test this idea in‐depth, case studies with a sample of SME's and large companies in North America and Western Europe was conducted.

Although still at an early stage of data collection, initial findings suggest that: it is difficult for strong managers to co‐exist with visionary entrepreneurs without the facilitating role of leaders; there may be a difference in the balance of archetypes needed in private versus, publicly owned companies; the measurement tool was easy to administer and has strong face validity.

The findings of this project are not generalizable to the greater population of businesses in Europe and North America due to the convenience nature of the sample. However, as we continue to collect data confidence will grow at the inferences drawn from our case‐based examples.

By using the results from an MEL project, companies can adjust their balance of capabilities through more targeted recruitment, focused executive development programs and better internal allocation of personnel.

Very little applied research has been undertaken to explore the combination of skills required of executives to guide the ambidextrous organization. Exploration of the MEL interface opens an exciting, applied research stream within management studies.

The learning outcomes are as follows: to gain insight into the importance of location, in terms of spatial and temporal context and the capability of leadership to tune into and strategically adapt to context; to understand and explain the sharing economy and explain how the Uber business model fits into this new way of doing business; to evaluate how Uber South Africa has adapted its business model in the period of the COVID-19 crisis and discuss the nature of the business model innovations that is has made; and to understand business model for sustainability and how it differs from the general understanding of business models.

On 15 May 2020, Alon Lits, General Manager of Uber Africa was considering his dilemma of adapting their business model to the demands of COVID-19, without losing their core business model as a multi-sided technology platform business. Uber was asking their riders to stay home to ensure social distancing during the lockdown, rather than booking a ride with Uber. The question was how they could support their driver partners, while they were discouraging riders to make use of Uber. Uber had taken initiatives to create additional revenue streams for drivers. The case highlights how Alon Lits and his executive team prioritised the health and well-being of their Uber community and quickly adapted their technology to meet the evolving needs during the COVID-19 pandemic. They customised their offerings to the different needs in the seven Sub-Saharan Africa (SSA) countries in which they operated. Uber supported businesses by using the Uber-X sedan vehicles to deliver necessities like food, medicine and parcels to the frontline and poor communities. Uber globally offered their drivers in quarantine 14 days of financial assistance. Serving communities also involved offering free rides to women and children who were victims of domestic violence to get them to a safe space. The multi-sided platform technology business had to consciously adapt, to the “next normal” as the COVID-19 era evolved.

The case is most suitable for Post-Graduate Master’s level courses, MBA, MPhil in Corporate Strategy.

Teaching Notes are available for educators only.

CSS: 11 Strategy.