Search results

1 – 10 of 11
Article
Publication date: 7 December 2022

S.M. Zabed Ahmed and Md. Zahid Hossain Shoeb

The purpose of this paper is to assess the psychometric validity of the LibQUAL+® instrument in a developing country context in Bangladesh.

Abstract

Purpose

The purpose of this paper is to assess the psychometric validity of the LibQUAL+® instrument in a developing country context in Bangladesh.

Design/methodology/approach

This study adopted a paper-version of the original LibQUAL 22 core-items to survey library users' perceptions of minimum, desired and perceived levels of service quality of university libraries in Bangladesh. The survey accumulated a total of 544 valid responses over a period of two weeks. The means and standard deviations for each service item were computed for the three service levels. The confirmatory factor analysis (CFA) was used to test the original three-factorial structure and to assess the psychometric validity of the LibQUAL instrument. A one-factor CFA and separate CFAs by gender and user group on perceived services were conducted to determine the original three-factor structure of LibQUAL scale. Exploratory factor analyses (EFAs) were also performed on the perceived scores to examine the potential factor structure of the scale. The descriptive statistics including EFAs and the CFA models were performed through IBM® SPSS® Statistics and IBM® SPSS® Amos, respectively.

Findings

The findings of this paper showed that all perceived services fell below the minimum scores. The confirmatory factor analyses found poor model fits for the original three-factor solution of the LibQUAL scale. The EFA results also showed no factorial structure similar to the original LibQUAL dimensions. The findings exhibited a low psychometric quality of LibQUAL in academic library settings in Bangladesh.

Originality/value

This study is the first of its kind to empirically examine the psychometric validity of the LibQUAL scale in a developing country perspective in Bangladesh.

Details

Performance Measurement and Metrics, vol. 23 no. 3/4
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 12 November 2020

Md. Zahid Hossain Shoeb and S.M. Zabed Ahmed

The main aim of this paper is to examine the extent to which the major public university libraries in Bangladesh are meeting students' service expectations through analyzing…

Abstract

Purpose

The main aim of this paper is to examine the extent to which the major public university libraries in Bangladesh are meeting students' service expectations through analyzing LibQUAL+ core items.

Design/methodology/approach

The survey data were obtained from students using a paper version of the questionnaire consisting of LibQUAL+ core 22 service items at four top-ranked public universities in Bangladesh. Students rated the items on three service levels each using a nine-point scale: Minimum level, Desired level and Perceived Level. Descriptive statistics, i.e. mean and SD were obtained and service adequacy gap (SAG) scores between perceived and minimum levels were computed to see whether the libraries are meeting students' minimum expectation. Non-parametric Wilcoxon sign rank test was conducted to examine the differences between minimum and perceived scores. Finally, Mann–Whitney and Kruskal–Wallis tests were conducted to see the effect of students' demographic variables on their ratings on minimum and perceived scores.

Findings

The findings revealed that the service performances of major university libraries are lagging far behind from students' minimum expectation (minimum > perceived). There are significant differences between minimum and perceived scores. Significant differences are also found in students' gender, age and enrolment level concerning their ratings on minimum and perceived service levels.

Practical implications

The result of this study analyzes the service quality of major university libraries in Bangladesh. These findings can be used to identify the strengths and weaknesses of the library services.

Originality/value

LibQUAL+ has been used mostly in academic libraries in developed countries but this is for the first time a paper-version of the instrument was used in university libraries in Bangladesh.

Details

Performance Measurement and Metrics, vol. 22 no. 1
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 9 April 2021

Md. Zahid Hossain Shoeb

The purpose of this study is to present how the library’s information literacy (IL) sessions and research support programmes can change students' perceptions towards their…

Abstract

Purpose

The purpose of this study is to present how the library’s information literacy (IL) sessions and research support programmes can change students' perceptions towards their research practice.

Design/methodology/approach

To reach the aim of this study, the author carried out survey through the structured questionnaire before (pre-test) and after (post-test) the session of instructions. Then, the author compared the scores statistically using paired sample t-test to see the differences.

Findings

The findings and review suggested that the need for the continued development and implementation of IL and research support sessions should not be ignored. The students may be benefitted from a well-designed programme. This sort of training session improved learners' attitudes significantly towards research practice and behaviour.

Originality/value

IL and research support have not been addressed much in the country where the study took place. Though not new, however, these initiatives may make the educators rethink concerning their curriculum. Moreover, a collaborative effort between librarians and faculty members may result in an active driving force for effective learning.

Details

Global Knowledge, Memory and Communication, vol. 70 no. 8/9
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 1 December 2020

Md. Zahid Hossain Shoeb and Md. Mukhlesur Rahman

This paper aims to outline the migration of outdated computerized documentation system/integrated set for information systems (CDS/ISIS) database in to fully functional Web-based…

237

Abstract

Purpose

This paper aims to outline the migration of outdated computerized documentation system/integrated set for information systems (CDS/ISIS) database in to fully functional Web-based Automatización de Bibliotecas y Centros de Documentación (ABCD) integrated library system (ILS), which is derived from the the United Nations educational, scientific and cultural organization (UNESCO) CDS/ISIS software technology.

Design/methodology/approach

The existing integrated set for information systems (ISIS) tags were needed to be remapped as per the tag of MARC-like or structured bibliographic format database by editing integrated set for information systems print formats. Moreover, a sequence of tasks was required to complete the whole process. The major procedures were accomplished as exporting ISIS data into .iso format, creating ABCD database and uploading .iso file into the new database. The next part was configuration and connection with the Web interface after editing PFT.

Findings

CDS/ISIS users who have data in the international organization for standardization format on old versions of CDS/ISIS software applications now have the opportunity to migrate their data into the new application. The detailed process had been outlined not an only successful method of migrating outdated valuable records, also creation of ABCD database.

Originality/value

This paper may help the users of CDS/ISIS or WinISIS to migrate for ABCD and not to expire or give up their valuable data. This is one of the best ways to migrate ISIS data to ABCD with proven functionality. A specific aim of Automatización de Bibliotecas y Centros de Documentación Integrated Library System is to offer a tool for librarians, rather than information communications technology technicians, which is achieved by taking library and information science principles.

Details

The Electronic Library , vol. 38 no. 5/6
Type: Research Article
ISSN: 0264-0473

Keywords

Article
Publication date: 27 November 2009

Zahid Hossain Shoeb and S.M. Zabed Ahmed

This paper aims to investigate users' individual differences such as gender and status in service quality assessment of Independent University, Bangladesh Library (IUBL), a…

1098

Abstract

Purpose

This paper aims to investigate users' individual differences such as gender and status in service quality assessment of Independent University, Bangladesh Library (IUBL), a top‐ranking private university library in Bangladesh.

Design/methodology/approach

A survey was conducted among IUBL users using modified version of SERVQUAL instrument. User responses for minimum, expected, and perceived services were calculated by gender and status. The gap scores between perceived and minimum services (adequacy gap) and perceived and expected services (superiority gap) by different groups were computed. Finally, the gap scores of gender and status groups were compared statistically using Mann‐Whitney and Kruskal‐Wallis tests.

Findings

The results showed overall IUBL met minimum service expectations of its gender and status groups. However, desired service expectations were not met though they were close to desired service quality. There were significant differences in gap scores by both gender and status groups. The overall and dimensions superiority gaps were significant between male and female users. Similarly, the overall adequacy gap and dimension‐wise gaps were significant across status groups. These findings suggest that SERVQUAL scores differ across library users' gender and status.

Originality/value

The SERVQUAL modification is done carefully as per local settings. Furthermore, this is the first time an attempt has been made to assess individual differences in service quality of a private university library system in Bangladesh.

Details

Performance Measurement and Metrics, vol. 10 no. 3
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 19 April 2011

Zahid Hossain Shoeb

This paper seeks to investigate the overall service quality of the library system of Independent University, Bangladesh, a top‐ranked private university in Bangladesh. A survey is…

1715

Abstract

Purpose

This paper seeks to investigate the overall service quality of the library system of Independent University, Bangladesh, a top‐ranked private university in Bangladesh. A survey is conducted among the library users specifically faculty, graduate, and undergraduate students.

Design/methodology/approach

A modified version of the SERVQUAL questionnaire was used for data collection. The gap differences between perceived and desired services were calculated and ranked which could indicate what services meet, exceed or fall short of the users' expectations. The mean values of desired service levels were ranked and compared among three groups of users. A Kruskal‐Wallis test was done to examine the differences in desired level of service quality by different groups. The method zone of tolerance was applied to find out the range between perceived and minimum service levels. Finally, the underlying dimensions of service quality were identified through exploratory factor analysis of level of desired services.

Findings

It has been revealed that perceived services were lagging behind the desired services and attributes of service quality which fall short of user perception though the gaps were not much higher. It has also been observed that there were some significant differences in desired services received by the users. The overall scenario of tolerance zone was inside the tolerable level by all users and only one attribute was problematic.

Originality/value

The concept of library service quality and assessment is new in Bangladesh. The author of this paper first started to study on this area among public and private university libraries. This study will no doubt encourage and foster further research in this area for the effectiveness and the better performance of academic libraries in Bangladesh.

Details

Library Review, vol. 60 no. 4
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 11 October 2011

Zahid Hossain Shoeb

The purpose of this study is to assess basic information literacy (IL) competency and the perception of IL behaviour of freshman undergraduate business students of Independent…

1256

Abstract

Purpose

The purpose of this study is to assess basic information literacy (IL) competency and the perception of IL behaviour of freshman undergraduate business students of Independent University, Bangladesh (IUB).

Design/methodology/approach

Freshman business students were asked to fill a set of structured and sample questions which assessed their level of information skills and basic IL behaviour. The questionnaire incorporated different questions concerning their previous experience of information use and access to information sources.

Findings

It has been found that IUB freshman business students require more competencies to solve information‐related problems. Before answering the questions and statements of the questionnaire, most of them mentioned that they are aware of IL and they think they have IL‐related efficiencies. But the competency results showed that only one‐fourth of them gave correct answers. Regarding the concluding statement, most of them realized that they need information literacy education (ILE) to solve their information‐related problems.

Originality/value

This assessment related to IL is the first in any private university in Bangladesh, which will foster more research to design valid and relevant curricula of ILE for the students of IUB and possibly the wider higher education community in Bangladesh.

Details

Library Review, vol. 60 no. 9
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 24 August 2010

Zahid Hossain Shoeb

The purpose of this paper is to describe the procedure of setting up an institutional repository (IR) at the Independent University, Bangladesh (IUB), using open source software…

1430

Abstract

Purpose

The purpose of this paper is to describe the procedure of setting up an institutional repository (IR) at the Independent University, Bangladesh (IUB), using open source software. IUB faculty and research scholars will be able to publish their research output in the proposed IR and make it globally visible.

Design/methodology/approach

A number of popular IR software packages have been compared. System requirements along with the steps involved in uploading and submitting contents in the IR are also illustrated.

Findings

DSpace is preferred as an IR software at IUB. This paper also provides the procedure to set up the IR along with content submission and workflow processes.

Originality/value

Systematic storing and access to the research output of IUB will be provided by the IR, which will be cost effective and centrally managed. This paper details the first time that an IR has been instituted in Bangladesh from the librarian and university library perspective. This study no doubt will foster more research on IRs for the improvement of digital content management.

Details

OCLC Systems & Services: International digital library perspectives, vol. 26 no. 3
Type: Research Article
ISSN: 1065-075X

Keywords

Article
Publication date: 22 November 2019

Nur Ahammad

This paper aims to explain the implementation procedure of DSpace at the Library of Independent University, Bangladesh. This paper shows how DSpace is promoting open educational…

1220

Abstract

Purpose

This paper aims to explain the implementation procedure of DSpace at the Library of Independent University, Bangladesh. This paper shows how DSpace is promoting open educational resources (OER) movement and demonstrates the ease of implementing DSpace in an institution. Moreover, the purpose of this paper is to encourage library professionals to participate in the OER movement by implementing DSpace in their libraries.

Design/methodology/approach

The requirements for implementing DSpace have been shown in this paper. It also describes the system model of an academic repository (DSpace)/digital library (DL). In addition, the paper describes the legal issues for submitting an item in DSpace and self-submission process of an item as well as shows impact of DSpace on OER.

Findings

Open source software and Open Access Institutional Repository software has a fundamental role in promoting OER. DSpace is perfect for building a DL or an institutional repository in libraries, especially for developing country libraries because this demands low cost and it is easy to implement in libraries as well as is user-friendly.

Originality/value

This paper will help to understand the role of the library community and librarians about OER. It will also show the impact of DL on OER. In addition, this paper encourages librarians to participate in OER movement.

Article
Publication date: 20 March 2009

S.M. Zabed Ahmed and Zahid Hossain Shoeb

The main aim of this paper is to report on an examination of the service quality of Dhaka University Library (DUL), a premier public university library in Bangladesh, from its…

5125

Abstract

Purpose

The main aim of this paper is to report on an examination of the service quality of Dhaka University Library (DUL), a premier public university library in Bangladesh, from its users' viewpoint.

Design/methodology/approach

A survey was conducted among faculty, graduate and undergraduate students of DUL using a modified version of SERVQUAL. The gap differences between users' expected and perceived services were calculated. The concept of zone of tolerance was applied to see which items of service quality equal, exceed or fall short of user perception. The study analysed the desired service expectations of the users. Finally, the dimensions of service quality were determined through exploratory factor analysis.

Findings

The results of the study showed that DUL services are lagging far behind what is expected by its users. The result of the zone of tolerance showed that most of the items of service quality are not within the range of tolerance. A number of users' desired expectations for service quality are identified. The results obtained through exploratory factor analysis suggest that university library service quality consists of four dimensions – i.e. affect of service (organisational), collection and access, library as a place, and affect of service (personal) – which are different from SERVQUAL's original dimensions.

Originality/value

This is the first time an effort has been made to measure the service quality of a university library in Bangladesh. It is hoped that this study will trigger more research on assessing service quality in various university libraries in Bangladesh.

Details

Performance Measurement and Metrics, vol. 10 no. 1
Type: Research Article
ISSN: 1467-8047

Keywords

1 – 10 of 11