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Open Access
Article
Publication date: 30 June 2008

Young Yoon Choi, Hun-Koo Ha and Minions Park

The maritime freight transportation industry has played an important role in the Korean economy. The Korean maritime freight transportation industry is faced with a period of…

Abstract

The maritime freight transportation industry has played an important role in the Korean economy. The Korean maritime freight transportation industry is faced with a period of transforming it competitively and efficiently in this global age. This paper, therefore, aims to identify the impact of the maritime freight transportation industry in the Korean national economy. Hence, this paper provides policy-makers with accessible and reliable information regarding the role of the Korean maritime freight transportation industry. This study employs input-output (I-O) analysis to examine the role of the maritime freight transportation industry in the national economy for the period 1995-2003, with specific application to Korea. This study pays particular attention to the maritime freight transportation industry by taking the industry as exogenous variable and then investigates its economic impacts. We identify inter-industry linkage effects in 20 sectors, production-inducing effects, added value-inducing effects, and supply-shortage effects of the maritime freight transportation industry.

Details

Journal of International Logistics and Trade, vol. 6 no. 1
Type: Research Article
ISSN: 1738-2122

Keywords

Content available
Article
Publication date: 1 June 2003

52

Abstract

Details

Program, vol. 37 no. 2
Type: Research Article
ISSN: 0033-0337

Content available

Abstract

Details

Asia Pacific Journal of Marketing and Logistics, vol. 22 no. 1
Type: Research Article
ISSN: 1355-5855

Content available
Article
Publication date: 11 October 2011

Vanessa Ratten and Hamish Ratten

495

Abstract

Details

Journal of Business & Industrial Marketing, vol. 26 no. 8
Type: Research Article
ISSN: 0885-8624

Open Access
Article
Publication date: 6 October 2022

Kathrin Kölbl, Cornelia Blank, Wolfgang Schobersberger and Mike Peters

This study aims to address customer focus as an important component of total quality management (TQM) and explore the key drivers of member satisfaction in tennis clubs via a…

1330

Abstract

Purpose

This study aims to address customer focus as an important component of total quality management (TQM) and explore the key drivers of member satisfaction in tennis clubs via a novel theory-based member satisfaction index (MSI) model with high explanatory and predictive power. Furthermore, the study aims to investigate the relationship between satisfaction and behavioral intentions (willingness to stay; WTS) with consideration of the mediating effect of identification with the club.

Design/methodology/approach

This study uses variance-based partial least squares structural equation modeling (PLS-SEM) to estimate the MSI model, which was tested in a leading tennis club in Germany (n = 185).

Findings

The results reveal that club atmosphere, club facilities and the price/quality ratio of the membership fee are the most important drivers of member satisfaction in tennis clubs. Member satisfaction has a large influence on the WTS of tennis club members. Identification with the club, when included as a mediator in the model, increases the variance explained in WTS considerably.

Research limitations/implications

The small sample limits the generalizability of findings, and further research is recommended.

Practical implications

The MSI model is a useful benchmark tool for club managers who want to quantify the satisfaction and WTS of their club members. In addition, because of the integrated formative measurement models, the PLS-SEM results show which indicators can be used to positively impact satisfaction with each of the service quality dimensions, overall member satisfaction and WTS. The most important of these results are discussed in an importance-performance map analysis.

Originality/value

The MSI model is a multi-attribute index model through which members' evaluations of various dimensions of service and value are derived through multivariable linear function with each dimension weighted according to its importance in one holistic model. The model shows the strong impact of satisfaction on WTS of sports club members and reveals that findings of previous research on the relationship between fan and spectator identification and loyalty are transferable to sports club members. The MSI represents a new contribution to the literature; it was applied here to tennis clubs but is also suitable for application to other sports clubs.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

Content available
Article
Publication date: 7 September 2012

114

Abstract

Details

Journal of Chinese Entrepreneurship, vol. 4 no. 3
Type: Research Article
ISSN: 1756-1396

Content available
Book part
Publication date: 19 March 2019

Sadia Samar Ali, Rajbir Kaur and Jose Antonio Marmolejo Saucedo

Abstract

Details

Best Practices in Green Supply Chain Management
Type: Book
ISBN: 978-1-78756-216-5

Content available
Book part
Publication date: 2 May 2007

Abstract

Details

Cross-Cultural Buyer Behavior
Type: Book
ISBN: 978-1-84950-485-0

Content available
Article
Publication date: 26 October 2012

345

Abstract

Details

International Marketing Review, vol. 29 no. 6
Type: Research Article
ISSN: 0265-1335

Content available
Book part
Publication date: 27 May 2021

Rongbin W. B. Lee, Jessica Y. T. Yip and Vivien W. Y. Shek

Abstract

Details

Knowledge Risk and its Mitigation: Practices and Cases
Type: Book
ISBN: 978-1-78973-919-0

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