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Article
Publication date: 12 July 2021

Xusen Cheng, Ying Bao, Alex Zarifis, Wankun Gong and Jian Mou

Artificial intelligence (AI)-based chatbots have brought unprecedented business potential. This study aims to explore consumers' trust and response to a text-based chatbot…

Abstract

Purpose

Artificial intelligence (AI)-based chatbots have brought unprecedented business potential. This study aims to explore consumers' trust and response to a text-based chatbot in e-commerce, involving the moderating effects of task complexity and chatbot identity disclosure.

Design/methodology/approach

A survey method with 299 useable responses was conducted in this research. This study adopted the ordinary least squares regression to test the hypotheses.

Findings

First, the consumers' perception of both the empathy and friendliness of the chatbot positively impacts their trust in it. Second, task complexity negatively moderates the relationship between friendliness and consumers' trust. Third, disclosure of the text-based chatbot negatively moderates the relationship between empathy and consumers' trust, while it positively moderates the relationship between friendliness and consumers' trust. Fourth, consumers' trust in the chatbot increases their reliance on the chatbot and decreases their resistance to the chatbot in future interactions.

Research limitations/implications

Adopting the stimulus–organism–response (SOR) framework, this study provides important insights on consumers' perception and response to the text-based chatbot. The findings of this research also make suggestions that can increase consumers' positive responses to text-based chatbots.

Originality/value

Extant studies have investigated the effects of automated bots' attributes on consumers' perceptions. However, the boundary conditions of these effects are largely ignored. This research is one of the first attempts to provide a deep understanding of consumers' responses to a chatbot.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

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Article
Publication date: 2 November 2020

Shixuan Fu, Xusen Cheng, Ying Bao, Anil Bilgihan and Fevzi Okumus

This study aims to elicit the preferences of potential travelers for different property listings' attributes (online review number, positive valence rate of reviews and…

Abstract

Purpose

This study aims to elicit the preferences of potential travelers for different property listings' attributes (online review number, positive valence rate of reviews and discount strategy) when selecting hotels and peer-to-peer (P2P) accommodation sharing on online booking platforms.

Design/methodology/approach

A discrete choice experiment (DCE) was conducted with 291 respondents with accommodation needs. They were asked to choose between pairs of listings.

Findings

The authors found that when booking accommodation online, complex discount strategies were not determinant both in selecting hotels and P2P accommodations. Positive valence rate of reviews has a higher impact on the selection of traditional hotels than P2P accommodations, while the number of online reviews has a higher impact on the selection of P2P accommodations than traditional hotels. The authors further discuss the effect of each attribute on online accommodation selection in terms of price ranges of the property listings.

Research limitations/implications

The findings provide suggestions for platform operators and product/service providers to improve their marketing strategies and optimize their management efforts.

Originality/value

To the best of the authors’ knowledge, this is one of the first studies that investigate the role of property listings' attributes on the selections between hotels and P2P accommodations. The findings from this research study could be generalized to other online platforms and electronic commerce-related transactions.

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Article
Publication date: 24 June 2020

Shenggen Fan, Sivan Yosef and Rajul Pandya-Lorch

The purpose of this paper is to summarize the evolution of global and national policies linking agriculture to nutrition in 2010–2020, and provides insights on the recent…

Abstract

Purpose

The purpose of this paper is to summarize the evolution of global and national policies linking agriculture to nutrition in 2010–2020, and provides insights on the recent policy trajectory in China to illustrate how individual countries are addressing agriculture and nutrition.

Design/methodology/approach

The authors utilize a noncomprehensive review of gray and peer-review literature, as well as a case study approach.

Findings

Select countries have made initial strides in linking agriculture and nutrition through policy, though progress is not widespread and uneven.

Practical implications

Researchers can begin closing the existing knowledge gaps on agriculture and nutrition. Policymakers can learn from the country lessons and experiences in agriculture and nutrition policy.

Originality/value

This paper provides one of the only overviews of global policy on agriculture and nutrition during the period 2010–2020.

Details

China Agricultural Economic Review, vol. 12 no. 4
Type: Research Article
ISSN: 1756-137X

Keywords

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Article
Publication date: 30 October 2007

Colin Storey

The purpose of this paper is to address two questions: first, faced with the “disruptive technologies” of e‐revolution, will there be academic libraries in 25 years time…

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1082

Abstract

Purpose

The purpose of this paper is to address two questions: first, faced with the “disruptive technologies” of e‐revolution, will there be academic libraries in 25 years time for our younger colleagues to inherit? Are senior academic library managers reacting rightly and proactively making the correct strategic decisions now to ensure the rightful and proper place for librarians in a university for decades to come? Second, assuming there will indeed be university libraries and “librarians” to people them in the future, what professional and personal attributes will future librarians need, not only to ride the e‐revolution wave, but also to prosper as leaders in their institutions to the year 2057 and beyond?

Design/methodology/approach

A general review of the current state‐of‐play in academic library management vis‐à‐vis the e‐revolution, in terms of the history of the profession and previous perceived “revolutions”.

Findings

Suggests academic library professionals are over‐reacting to the “newness” of the electronic environment and under‐valuing their own professional traditions and their own people.

Practical implications

Proposes remedies: advising caution, common sense, and the right sort of professionals to “brand” the library for a successful future.

Originality/value

The author's own personal views built up after 35 years of experience in academic library management.

Details

Library Management, vol. 28 no. 8/9
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 13 November 2019

David Kimera and Fillemon Nduvu Nangolo

The purpose of this paper is to review maintenance practices, tools and parameters for marine mechanical systems that can be classified as plant, machinery and equipment…

Abstract

Purpose

The purpose of this paper is to review maintenance practices, tools and parameters for marine mechanical systems that can be classified as plant, machinery and equipment (PME). It provides an insight for the maintenance crew on which maintenance parameters and practices are critical for a given PME systems.

Design/methodology/approach

The review paper characterizes the various maintenance parameters and maintenance practices used onshore and offshore for PME and identifies the possible gaps.

Findings

A variety of maintenance techniques are being used in the marine industry such as corrective maintenance, preventive maintenance and condition-based maintenance. As marine vehicles (MV) get older, the most important maintenance parameters become maintenance costs, reliability and safety. Maintenance models that have been developed in line with marine mechanical systems have been validated using a single system, whose outcome could be different if another PME system is used for validation.

Research limitations/implications

There is a limited literature on MV maintenance parameters and maintenance characterization regarding mechanical systems. The maintenance practices or strategies of marine mechanical systems should be based on maintenance parameters that suit the marine industry for a given PME.

Originality/value

Based on the available literature, the paper provides a variety of maintenance framework, parameters and practices for marine mechanical systems. The paper further gives an insight on what maintenance parameters, strategies and platforms are given preference in the shipping industry.

Details

Journal of Quality in Maintenance Engineering, vol. 26 no. 3
Type: Research Article
ISSN: 1355-2511

Keywords

Abstract

Details

Education, Migration and Family Relations between China and the UK: The Transnational One-Child Generation
Type: Book
ISBN: 978-1-78714-673-0

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Article
Publication date: 13 August 2019

Lihui Xia, Biao Luo and Ying Sun

This paper aims to explore the mediating role of organizational entrepreneurial capability in the link between entrepreneurs’ effectuation and new venture performance, and…

Abstract

Purpose

This paper aims to explore the mediating role of organizational entrepreneurial capability in the link between entrepreneurs’ effectuation and new venture performance, and whether entrepreneurs’ passion positively moderates this relationship in the Chinese emerging economy.

Design/methodology/approach

This study collected survey data from 140 Chinese new ventures. Following an empirical design, hierarchical regression analysis and bootstrapping analysis were applied to examine six hypotheses.

Findings

Results reveal that organizational entrepreneurial capability plays a positively mediating role in the association between entrepreneurs’ effectuation and new venture performance. Moreover, the whole mediation model is positively moderated by entrepreneurs’ passion, not only the association but also between entrepreneurs’ effectuation and organizational entrepreneurial capability.

Research limitations/implications

The study is limited to the static relationships between key variables using the data obtained at one point in an emerging economy, which cannot investigate the dynamic evolution between variables. More longitudinal designs or cases to track the dynamic association should be considered.

Practical implications

The findings provide useful suggestions for entrepreneurs to enhance their effectual logic and entrepreneurs’ passion to better perceive and exploit opportunities and further improve new venture performance. The results also provide guidance for other groups, such as angel investors and policymakers, regarding how to use effectuation logic as an evaluation criterion to judge whether a new venture or program has investment potential.

Originality/value

These findings enrich the effectuation theory by providing the empirical evidence of the effect of entrepreneurs’ effectuation on new venture performance in an emerging economy. They also provide deeper insights into opportunity research by uncovering the mediating role of organizational entrepreneurial capability in the relationship between entrepreneurs’ effectuation and new venture performance.

Details

Kybernetes, vol. 49 no. 5
Type: Research Article
ISSN: 0368-492X

Keywords

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Article
Publication date: 5 June 2017

Xue-Jun Cui, Ying-Jun Zhang, Bao-Jie Dou, Xian-Guang Zeng and Xiu-Zhou Lin

This paper aims to investigate the effects of deposition time on the structure and anti-corrosion properties of a micro-arc oxidation (MAO)/Al coating on AZ31B Mg alloy.

Abstract

Purpose

This paper aims to investigate the effects of deposition time on the structure and anti-corrosion properties of a micro-arc oxidation (MAO)/Al coating on AZ31B Mg alloy.

Design/methodology/approach

The study describes the fabrication of the coating via a combined process of MAO with multi-arc ion plating. The structure, composition and corrosion resistance of the coatings were evaluated using scanning electron microscopy, energy dispersive spectroscopy, X-ray diffraction and electrochemical methods.

Findings

The Al-layer is tightly deposited with a good mechanical interlock along the rough interface due to the Al diffusion. However, the Al layer reduces the anti-corrosion of MAO-coated Mg alloy because of structural defects such as droplets and cavities, which act as channels for corrosive media infiltration towards the substrate. Fortunately, the Al layer improves the substrate corrosion resistance owing to its passive behaviour, and the corrosion resistance can be enhanced with increasing deposition time. All results indicate that a buffer layer fabricated through the duplex process improves the interfacial compatibility between the hard coating and soft Mg alloys.

Originality/value

An MAO/Al duplex coating was fabricated via a combined process of MAO and physical vapour deposition. MAO/Al duplex coatings exhibit obviously passive behaviours on AZ31 Mg alloy. The structure and corrosion resistance of MAO/Al coatings were investigated.

Details

Anti-Corrosion Methods and Materials, vol. 64 no. 4
Type: Research Article
ISSN: 0003-5599

Keywords

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Article
Publication date: 10 August 2021

Tahseen Anwer Arshi, Sardar Islam and Nirmal Gunupudi

Considerable evidence suggests that although they overlap, entrepreneurial and employee stressors have different causal antecedents and outcomes. However, limited…

Abstract

Purpose

Considerable evidence suggests that although they overlap, entrepreneurial and employee stressors have different causal antecedents and outcomes. However, limited empirical data explain how entrepreneurial traits, work and life drive entrepreneurial stressors and create entrepreneurial strain (commonly called entrepreneurial stress). Drawing on the challenge-hindrance framework (CHF), this paper hypothesises the causal effect of hindrance stressors on entrepreneurial strain. Furthermore, the study posits that entrepreneurial stressors and the resultant strain affect entrepreneurial behaviour.

Design/methodology/approach

The study adopts an SEM-based machine-learning approach. Cross-lagged path models using SEM are used to analyse the data and train the machine-learning algorithm for cross-validation and generalisation. The sample consists of 415 entrepreneurs from three countries: India, Oman and United Arab Emirates. The entrepreneurs completed two self-report surveys over 12 months.

Findings

The results show that hindrances to personal and professional goal achievement, demand-capability gap and contradictions between aspiration and reality, primarily due to unique resource constraints, characterise entrepreneurial stressors leading to entrepreneurial strain. The study further asserts that entrepreneurial strain is a significant predictor of entrepreneurial behaviour, significantly affecting innovativeness behaviour. Finally, the finding suggests that psychological capital moderates the adverse impact of stressors on entrepreneurial strain over time.

Originality/value

This study contributes to the CHF by demonstrating the value of hindrance stressors in studying entrepreneurial strain and providing new insights into entrepreneurial coping. It argues that entrepreneurs cope effectively against hindrance stressors by utilising psychological capital. Furthermore, the study provides more evidence about the causal, reversed and reciprocal relationships between stressors and entrepreneurial strain through a cross-lagged analysis. This study is one of the first to evaluate the impact of entrepreneurial strain on entrepreneurial behaviour. Using a machine-learning approach is a new possibility for using machine learning for SEM and entrepreneurial strain.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 27 no. 7
Type: Research Article
ISSN: 1355-2554

Keywords

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Article
Publication date: 14 October 2013

Ying Liu, Yuanjie Bao and Wei Liu

The exploratory study introduced the tri-axial model as a basic framework of cultural value to Chinese public sectors. The study tries to display value mapping of the…

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1436

Abstract

Purpose

The exploratory study introduced the tri-axial model as a basic framework of cultural value to Chinese public sectors. The study tries to display value mapping of the Chinese public sectors and to examine the relationship between the identified values with organizational outcome variables, which is normally characteristic of an exploratory research. The paper aims to discuss these issues.

Design/methodology/approach

404 civil servants were asked to classify 62 cultural values into three axes, emotional, economical and ethical, and to attain the importance of the 62 values.

Findings

Five cultural values including happiness, belonging, harmony, achievement, and efficiency are identified to be the most important values in Chinese public sectors. Harmony and achievement were found to affect organizational outcome variables.

Research limitations/implications

Sample size is relatively small, and more cultural differences have been neglected within Chinese culture. And the paper collected data twice and used different means, but analyzed the combined data, which could be problematic.

Practical implications

The findings suggest that Chinese civil servants pay much attention on emotional-developmental type of cultural values. Ethic-related culture needs to be emphasized more on culture building behaviors both at the organizational level and at the national level.

Originality/value

This is the first time the tri-axial model was introduced into Chinese culture. Testing with Chinese samples, the tri-axial model appears to address some of the important limitations of previous models that were summarized before. The paper successfully grouped all the cultural values into three pre-defined axes. The most important values are identified.

Details

Cross Cultural Management, vol. 20 no. 4
Type: Research Article
ISSN: 1352-7606

Keywords

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