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In this chapter, we summarize and build on the current state of the customer mistreatment literature in an effort to further future research on this topic. First, we detail the four primary conceptualizations of customer mistreatment. Second, we present a multilevel model of customer mistreatment, which distinguishes between the unfolding processes at the individual employee level and the service encounter level. In particular, we consider the antecedents and outcomes unique to each level of analysis as well as mediators and moderators. Finally, we discuss important methodological concerns and recommendations for future research.

As arc suppression coils (ASCs), magnetically controlled reactors (MCRs) are usually operated in the single-phase mode. Due to the lack of a third order harmonic compensation circuit, the current harmonics are high. The purpose of this paper is to propose a novel structure of MCR and a genetic algorithm (GA) to determine the parameters which will result in minimum total harmonics.

This paper proposes the structure and the working principle of the multi-valve controlled saturable reactor (MCSR). There are several sorts of magnetic valves in the iron cores of the MCSR. The saturation degree of each magnetic valve is different when the same direct component of the magnetic flux is generated in the iron core, therefore current harmonics of different phases emerging, i.e. the total harmonics can be reduced. The magnetization characteristics and the mathematical model of the current harmonics of the MCSR are presented by introducing three parameters. The optimal values of the parameters that result in the smallest total harmonic distortion in the output current are calculated by a GA.

The simulation and experimental results are coincident with the theoretical analyses, which prove the effectiveness of the proposed method on harmonic suppression.

The method proposed in this paper can successfully reduce the current harmonics of the conventional MCR, including but not limited to the ASC. A prototype MCSR (540 kVA/10 kV) has been designed and constructed.

In this paper, a MCSR is proposed. The mathematical model of the MCSR for harmonic analysis is developed. The optimal parameters that result in the smallest THD in the output current are calculated. The mathematical model can be also used for the harmonic analysis of conventional MCRs.

French engineering students are traditionally reluctant to envisage entrepreneurship. Can a new engineering school aimed at fostering entrepreneurship reverse this trend? The purpose of this paper is to compare the development of engineering students' entrepreneurial intentions and perceived career orientation of the prestigious engineering training schools (Ecole Centrale de Lille) and ITEEM, whose curriculum is dual (engineering+management), new and based on active pedagogies.

This study is based on qualitative analysis of 12 in‐depth interviews and quantitative longitudinal analysis of data obtained from a questionnaire administered each year to all students from both schools.

Results show that ITEEM fosters students' entrepreneurial and project management careers, whereas Centrale promotes the traditional technical model of an engineer. Family background of students is close in both schools. Level of entrepreneurial intention at enrolling is higher at ITEEM than Centrale but cannot fully explain why entrepreneurial career orientations decrease at Centrale while they increase at ITEEM. On the other hand, perception of school culture is weak at Centrale and strong at ITEEM and this difference is significantly with regard to the development of students' career orientation. Qualitative interviews indicate that both cultures highlight different elements.

The cultural element can then be proposed as a new factor to take into account when studying the impact of entrepreneurship education. However, this result is based here on a simple measure of school culture perception and qualitative interviews. It should be confirmed by a more detailed quantitative analysis of cultural and organizational characteristics of educational institutions.

Engineering schools can foster entrepreneurial orientations if their educational culture is perceived as new and innovative by students. This can be achieved through a new curriculum based on a wider set of courses (management, entrepreneurship and engineering) and the systematic deployment of active pedagogies such as project work and internships. A new question arises: can such a perception of innovation be maintained over time?

In the theoretical literature, culture is considered to be an essential element that can have an impact on entrepreneurial career aspirations and intentions. But as yet, no empirically based study had been carried out to prove it.

Given migrant workers’ critical role in the Chinese economy, the increasing number of migrant workers who leave their organizations and return to their hometown has caused severe socioeconomic issues in China. The purpose of this paper is to contribute to migrant worker literature by revealing the micro-mechanism underlying migrant workers’ return-to-hometown intention and turnover.

Data were collected from a convenience sample from seven Chinese companies that employed migrant workers (n=147). The authors used path analysis to test the hypotheses.

Migrant workers’ family encouragement of returning to hometown was positively related to their return-to-hometown intention, which subsequently predicted their turnover decision in six months. Further, migrant workers’ perceived career sacrifice associated with returning to hometown weakened the effect of family encouragement to return.

For organizations that need to retain migrant workers, the findings indicate that it is particularly important to take migrant workers’ family needs and their career-related concerns into account. For migrant workers, the study highlights the importance of assessing gains and losses in the process of making turnover-related decisions.

This study contributes to migrant worker literature by investigating psychological processes underlying migrant workers return-to-hometown intention and the subsequent turnover from a micro perspective.

The purpose of this paper is to summarize the current applications of BIM, the integration of related technologies and the tendencies and challenges systematically.

Using quantitative and qualitative bibliometric statistical methods, the current mode of interaction between BIM and other related technologies is summarized.

This paper identified 24 different BIM applications in the life cycle. From two perspectives, the implementation status of BIM applications and integrated technologies are respectively studied. The future industry development framework is drawn comprehensively. We summarized the challenges of BIM applications from the perspectives of management, technology and promotion, and confirmed that most of the challenges come from the two driving factors of promotion and management.

The technical challenges reviewed in this paper are from the collected literature we have extracted, which is only a part of the practical challenges and not comprehensive enough.

We summarized the current mode of interactive use of BIM and sorted out the challenges faced by BIM applications to provide reference for the risks and challenges faced by the future industry.

There is little literature to integrate BIM applications and to establish BIM related challenges and risk frameworks. In this paper, we provide a review of the current implementation level of BIM and the risks and challenges of stakeholders through three aspects of management, technology and promotion.

This study aims to build on equity theory to assess the effect of chief executive officer (CEO) underpayment on the accumulation of firm-specific knowledge, accounting for the moderating effects of the CEO compensation gap and the clarity of the board’s informal hierarchy.

This study starts with all firms listed in the Execucomp database for the period 1992 to 2006. Then, all data sources are merged and entries with missing information are excluded. The final data set used for model estimations includes 1,152 firm-year observations. The command xtreg in Stata 12 with the fixed-effect option (fe) is used to estimate the relationship between CEO underpayment and firm-specific knowledge.

This study proposed and examined the role of CEO underpayment in discouraging CEO willingness to invest firm-specific human capital and, accordingly, to adopt a strategy of accumulating lower levels of firm-specific knowledge assets. The empirical analyses strongly support this argument. Moreover, CEO compensation gaps and the informal hierarchy of boards negatively moderated this relationship. That is, CEO underpayment had a weaker negative effect on firm-specific knowledge when the CEO compensation gap and the clarity of the board’s informal hierarchy were high.

Prior studies from the knowledge-based perspective have focused on the importance of firm-specific knowledge in enabling a firm to achieve superior financial performance. However, relatively little attention has been paid to CEOs’ willingness to accumulate firm-specific knowledge. The present study contributes to the knowledge-based view of the firm. This study integrates equity theory with the knowledge-based view of the firm by highlighting how unfair compensation of CEOs may discourage them to fully realize a firm’s potential to generate specific knowledge. By incorporating the fairness issue of CEO compensation into the knowledge-based view, this study contributes to a deeper understanding of the origins of firm-specific knowledge.

Grey modeling technique is an important element of grey system theory, and academic articles applied to agricultural science research have been published since 1985, proving the broad applicability and effectiveness of the technique from different aspects and providing a new means to solve agricultural science problems. The analysis of the connotation and trend of the application of grey modeling technique in agricultural science research contributes to the enrichment of grey technique and the development of agricultural science in multiple dimensions.

Based on the relevant literature selected from China National Knowledge Infrastructure, the Web of Science, SpiScholar and other databases in the past 37 years (1985–2021), this paper firstly applied the bibliometric method to quantitatively visualize and systematically analyze the trend of publication, productive author, productive institution, and highly cited literature. Then, the literature is combed by the application of different grey modeling techniques in agricultural science research, and the literature research progress is systematically analyzed.

The results show that grey model technology has broad prospects in the field of agricultural science research. Agricultural universities and research institutes are the main research forces in the application of grey model technology in agricultural science research, and have certain inheritance. The application of grey model technology in agricultural science research has wide applicability and precise practicability.

By analyzing and summarizing the application trend of grey model technology in agricultural science research, the research hotspot, research frontier and valuable research directions of grey model technology in agricultural science research can be more clearly grasped.

Surface texturing has emerged in the past two decades as a viable option of surface engineering, resulting in significant improvement in wear resistance and friction coefficient. The purpose of this study is to find the appropriate surface texture to reduce vibration and improve the stability of journal bearings.

Micro-dimples, evenly distributed in a square array, were selected as the texture pattern and formed on the lower surface of bush by the laser surface texturing technique. Experiments were carried out to evaluate the effects of micro-dimples under different depths, densities and distributions.

The results are summarized in the form of shaft center orbits, waterfall illustrations and Hilbert-Huang transforms. In the entire test, it was found that an optimum geometric and distributive range of micro-dimples exists, where vibration acceleration can be decreased at least 3dB and stability can be greatly improved.

A majority of researchers devoted to studying on static characteristics, such as friction coefficient, load carrying capacity, pressure distribution and cavitation model. Besides, the influence of surface texture on stability of rotor-journal bearing system was rarely investigated and the recent examples can be found in Refs. (Ausas et al. 2007). However, a complete study of textured journal bearings has not been undertaken in the dynamic properties. Therefore, the purpose of this paper is to experimentally investigate the comprehensive effects of density, depth and distribution of micro-dimples on bearing vibration and stability.