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Article
Publication date: 30 November 2021

Yevgen Bogodistov, Jürgen Moormann, Rainer Sibbel, Oleksandr P. Krupskyi and Olena Hromtseva

This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on…

Abstract

Purpose

This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare providers in Ukraine which experiences a fundamental transformation of its healthcare system.

Design/methodology/approach

The investigation was conducted among the full population of the chief physicians from 53 medical institutions (hospitals, general practitioners centers, dental clinics, and maternity clinics) in one of the largest cities in Ukraine. We investigated the maturity of the process of interaction with patients as perceived by these top managers. We applied variance-based structural equation modeling (SmartPLS3).

Findings

The study shows that each stage of process maturity predetermines the following one. With regard to the impact of each stage of process maturity on patient orientation, all stages show a positive and significant relationship toward patient orientation, i.e. even the lowest stage of maturity is critical for patient orientation. A further contradictory finding to extant literature is, that based on the set of indicators, the process appears to be in different stages at the same time. This speaks against the regular sequence-based approach toward process maturity.

Originality/value

Although it has been assumed that higher degrees of process maturity are associated with higher customer (patient) orientation, this work shows that the relationship holds also for each stage of process maturity separately. This research is based on a very unique sample – the almost complete set of chief physicians and their deputies of practically all medical institutions of a large city.

Details

Business Process Management Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 4 March 2019

Yevgen Bogodistov, Moritz Botts and Florian Schlatterer

The purpose of this paper is to present the adoption and application of the causal mapping method for cognitive distances measurement in the multicultural domain.

Abstract

Purpose

The purpose of this paper is to present the adoption and application of the causal mapping method for cognitive distances measurement in the multicultural domain.

Design/methodology/approach

Causal mapping was used to estimate differences in mental models between participants. The developed method was applied in a multicultural setting for the selection of teaching cases.

Findings

In the main study, 129 people participated in the test. Overall, 7,217 relationships were tested. A set of demographic variables were used to test the reliability and external validity of the method. The method proved to be reliable and easy to apply. A smaller second study is an application example of the method.

Research limitations/implications

The main study proposes a formula for distance ratio calculation. Moreover, this formula proved to be externally valid and reliable. Thus, it is of interest for further research in this domain.

Practical implications

Practitioners are provided with a tool for the analysis of intercultural differences with the example of the perception of cultural values to develop a better understanding and improve education in a multicultural setting. Study 2 proposes an example of the methodology application.

Originality/value

This is the first application of causal mapping in the field of values research performed in a multicultural education setting. The formula for comparing causal maps is improved upon, and an application for the field of multicultural university classes is provided.

Details

Journal for Multicultural Education, vol. 13 no. 1
Type: Research Article
ISSN: 2053-535X

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Article
Publication date: 15 May 2017

Yevgen Bogodistov and Veit Wohlgemuth

The purpose of this study is to enhance the existing enterprise risk-management (ERM) theory by introducing both a resource-based view and a dynamic capability…

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Abstract

Purpose

The purpose of this study is to enhance the existing enterprise risk-management (ERM) theory by introducing both a resource-based view and a dynamic capability perspective. These strategic management concepts might resolve several theoretical shortcomings in the field of risk management. The concept of risk-management capabilities is proposed as an explanation of a firm’s risk resilience.

Design/methodology/approach

This paper is conceptual in nature. For illustrative purposes, the paper refers to practical examples.

Findings

First, the resource-based view provides a framework that helps to set priorities in risk management. Second, the dynamic capability perspective illustrates how firms can handle unforeseen events. Third, it is proposed that dynamic capabilities are needed to allow a constant reassessment of the impact of specific resources and, consequently, of ERM priorities. Fourth, a risk-management capability, as an integral part of a dynamic capability, allows firms to develop risk resilience in turbulent environments.

Research limitations/implications

This paper develops an enhanced framework for ERM within specific boundary conditions. It shows how priorities at the strategic level are to be set, and how these priorities influence the operational level of risk management.

Practical implications

The framework provides clear guidelines on setting priorities in ERM and implementing a risk-management process within firms.

Originality/value

This study contributes to the theoretical literature on ERM by enhancing it through a new framework. The resource-based view and dynamic capability perspective benefit through insights from risk-management literature.

Details

The Journal of Risk Finance, vol. 18 no. 3
Type: Research Article
ISSN: 1526-5943

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Article
Publication date: 3 January 2017

Yevgen Bogodistov and Anzhela Lizneva

The purpose of this paper is to investigate the employees’ identities shift in Ukraine based on the relational model theory. The paper concentrates on the role which…

Abstract

Purpose

The purpose of this paper is to investigate the employees’ identities shift in Ukraine based on the relational model theory. The paper concentrates on the role which culture and history play in the use of relational models in firms on different organizational levels.

Design/methodology/approach

The proposed hypotheses were tested by multivariate analysis of variance and covariance tests with the data from 99 surveys of Ukrainian firms describing 219 intraorganizational relationships.

Findings

The results showed that culture and history play a significant role for the preference of a certain relational model. Position in the organization and gender influence the choice of the relational model.

Research limitations/implications

The sample of only Ukrainian employees restricts generalizability of the results. This study applies relational models theory in business domain and provides an alternative explanation of employees’ identities shift due to cultural differences and ideological past. Relational models are investigated on different organizational levels shedding light on models of relationships employees prefer in different settings.

Practical implications

Managers working in international settings should pay more attention to patterns of relationships in the target country since they are not freely chosen but partially predestined by the cultural background and the historical and ideological past. Relationships in firms are path dependent, whereby employees inherit models from their peers to apply them to their subordinates. Ukrainian female and male employees have different preferences concerning relational models.

Originality/value

This study is unique in that it applies an anthropological theory to relationships on different organizational levels and tests it in a business domain of a country in an ideological transition.

Details

Baltic Journal of Management, vol. 12 no. 1
Type: Research Article
ISSN: 1746-5265

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Book part
Publication date: 26 August 2019

Abstract

Details

Emotions and Leadership
Type: Book
ISBN: 978-1-83867-202-7

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Book part
Publication date: 13 July 2017

Abstract

Details

Emotions and Identity
Type: Book
ISBN: 978-1-78714-438-5

Content available
Book part
Publication date: 19 October 2020

Abstract

Details

Emotions and Service in the Digital Age
Type: Book
ISBN: 978-1-83909-260-2

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Book part
Publication date: 24 September 2018

Abstract

Details

Individual, Relational, and Contextual Dynamics of Emotions
Type: Book
ISBN: 978-1-78754-844-2

Content available
Article
Publication date: 20 August 2018

Martin R.W. Hiebl, Rainer Baule, Andreas Dutzi, Volker Stein and Arnd Wiedemann

Abstract

Details

The Journal of Risk Finance, vol. 19 no. 4
Type: Research Article
ISSN: 1526-5943

Content available
Article
Publication date: 11 November 2021

Danish Ahmed, Xie Yuantao and Umair Saeed Bhutta

Insurance companies exist to manage the risk of others, which is why they are perceived to be competitive in risk management (RM). Considering this, we investigate how…

Abstract

Purpose

Insurance companies exist to manage the risk of others, which is why they are perceived to be competitive in risk management (RM). Considering this, we investigate how different RM capabilities make insurers effective in RM. These capabilities include understanding risk and risk management (URRM), risk identification (RI), risk assessment and analysis (RAA) and risk monitoring (RMON) activities in insurance companies. In addition, the authors probe how these capabilities can jointly yield a competitive advantage for the insurance industry under the resource-based view (RBV) and dynamic capabilities perspective (DCP).

Design/methodology/approach

The authors present a latent variable RM model for the insurance industry and employ structural equation modeling (SEM) to test the hypotheses. Furthermore, the authors also conduct confirmatory factor analysis (CFA) and convergent and discriminant validity analysis for model fit and invariance testing, respectively.

Findings

The results show that insurers who investigated RM-related capabilities directly influence their risk management practices (RMPs). Moreover, improving these capabilities will make insurers more effective in managing the risks of others. Thus, RM as a business process will yield a competitive advantage for the insurance sector. The findings are supported by the theoretical insights presented by the RBV and DCP. Furthermore, the model also adheres to the convergent and discriminant validity cut-off values.

Originality/value

To the best of the authors’ knowledge, this is the first study examining insurers' RM practices as a source of a competitive advantage.

研究目的

保險公司存在的目的是為其它公司或個人管理其風險;因此,保險公司在風險管理方面、被認為具有競爭能力。故此、我們擬研究不同的風險管理能力是如何能使保險公司有效地管理風險的呢?這些風險管理能力包括對風險及風險管理之了解、風險辨識、風險評估和分析,以及在保險公司內的風險監控活動。再者,我們探究這些風險管理能力如何根據資源基礎觀點及動態能力理論共同為保險業創造競爭優勢。

研究方法

我們為保險業展示一個潛在變項風險管理模型,並使用結構方程模型,來測試我們的假設;而且,我們為模型適配度而進行了驗證性因素分析,又為不變性檢定而進行了驗證輻合及驗證區別效度分析。

研究結果

研究結果顯示、若保險公司審査與風險管理相關之能力,這會直接影響其對風險管理之措施;而且,若保險公司能改善其風險管理之能力,這會使它們更有效地管理其它公司或個人的風險。因此,作為業務過程的一環、風險管理會為保險業創造競爭優勢。我們的研究結果,得到資源基礎理論及動態能力理論提供之理論見解所支持;而且,我們的模型從附驗證輻合及驗證區別效度的截止值。

研究的原創性

據我們所知,本研究為首個研究、去探討保險公司的風險管理措施如何為它們創造競爭優勢。

Details

European Journal of Management and Business Economics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2444-8451

Keywords

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