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Article
Publication date: 12 February 2019

Yijiao Ye, Yijing Lyu and Yanzhen He

The purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP) by focusing on the…

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Abstract

Purpose

The purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP) by focusing on the sequential mediating roles of harmonious passion and customer orientation and the moderating role of others’ approval of contingent self-esteem.

Design/methodology/approach

This study uses structural equation modeling with the four-wave data collected from eight Chinese hotels.

Findings

This study finds that servant leadership can promote hospitality employees’ PCSP by sequentially boosting their harmonious passion for work and customer orientation. Moreover, others’ approval of contingent self-esteem strengthens servant leadership’s effect on harmonious passion for work.

Originality/value

First, this study extends the servant leadership research by extending its outcome to hospitality employees’ PCSP. Second, this study enriches the understanding of the mediating mechanism between servant leadership and PCSP. Third, this study advances the research on servant leadership by identifying the moderating effect of employees’ others’ approval of contingent self-esteem between servant leadership and harmonious passion.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 29 September 2022

Zhuanzhuan Sun, Yanzhen He, Xiao-Xiao Liu and Yijiao Ye

Drawing on research on organisation-based self-esteem (OBSE) and self-consistency theory, this study aims to investigate whether, how and when leader aggressive humour (LAH…

Abstract

Purpose

Drawing on research on organisation-based self-esteem (OBSE) and self-consistency theory, this study aims to investigate whether, how and when leader aggressive humour (LAH) impacts hospitality employees’ proactive customer service performance (PCSP).

Design/methodology/approach

A total of 294 supervisor–employee dyads from eight hotels in China participated in the survey. The data were analysed by hierarchical multiple regression and PROCESS macro in SPSS.

Findings

LAH undermines hospitality employees’ PCSP by threatening their OBSE, and this effect is significant only for highly entitled employees.

Practical implications

Organisations could improve leaders’ awareness of the dark side of aggressive humour, especially for those who supervise highly entitled employees. Organisations could also cultivate positive leader–member relationships to improve employees’ OBSE and provide training for highly entitled employees to cope with leaders’ LAH.

Originality/value

This study contributes to the LAH literature by examining its influence on hospitality employees’ PCSP and identifying the mechanism and boundary conditions underlying this effect.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 8 June 2012

Yanzhen He and Tingting Cai

The purpose of this paper is to critically evaluate the extant literature on ethics of employment relations in China. Toward that goal, a meta‐analytic approach is employed to…

1518

Abstract

Purpose

The purpose of this paper is to critically evaluate the extant literature on ethics of employment relations in China. Toward that goal, a meta‐analytic approach is employed to conclude the business ethical issues from different results and lay foundation for further research by deeply understanding ethics of employment relation in China.

Design/methodology/approach

A systematic literature review procedure is developed to identify all relevant articles and meta‐analytic procedures are used to identify issues related to ethics of employment relations in China.

Findings

The results suggest there are not many researches on business ethics, especially ethics of employment relations in China. The authors examine the researches about business ethics in research methodology, research perspective, ethical dimensions of employment relations and relationship between variables and find some disadvantages. The authors feel ethics of employment relations in China should cause more concern, in both the theoretical and practical areas.

Originality/value

The paper explores academics’ perceptions towards ethical issues related to employment relations and shows the importance of ethics during the development of Chinese companies.

Details

Chinese Management Studies, vol. 6 no. 2
Type: Research Article
ISSN: 1750-614X

Keywords

Content available
Article
Publication date: 8 June 2012

Yenming Zhang

965

Abstract

Details

Chinese Management Studies, vol. 6 no. 2
Type: Research Article
ISSN: 1750-614X

Article
Publication date: 13 November 2023

Jiehong Zhou, Fei Han, Xiaoyu Han and Zhen Yan

The paper proposes a research method to verify the perception bias of consumers on the freshness preservation effects of vacuum packaging (VP) and modified atmosphere packaging…

Abstract

Purpose

The paper proposes a research method to verify the perception bias of consumers on the freshness preservation effects of vacuum packaging (VP) and modified atmosphere packaging (MAP) chilled pork packages, the influence of “sensory experience” on correcting consumers' perception bias of packaging performance and willingness-to-pay (WTP) enhancement channels.

Design/methodology/approach

Using data from 458 and 188 participants who completed the contingent valuation method (CVM) and auction experiment, respectively, the study aimed to uncover consumers' packing quality perception bias and WTP, and investigated the societal factors that contribute to variations in WTP.

Findings

The CVM experiment revealed that although consumers' high perception bias rate toward MAP to maintain freshness, as compared to lab test results, came along with low WTP premium to cost rate with sensory experience in the auction experiment, the proportion of consumers with quality perception bias decreased from 49.85% to 34.46%, while the WTP premium to cost rate for MAP increased largely by 36.7%. Perceptive embedding has a positive effect on chilled pork packaging WTP, while normative embedding decreases WTP.

Originality/value

The findings emphasize the need of public policies to promote positive consumption attitudes, while whittling the negative consumption norms, to increase the WTP for packaged child pork and promote the chilled pork market formation.

Details

British Food Journal, vol. 126 no. 2
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 19 August 2011

Guo Ruilin, Wu Qiufang, Liu Yafei, Liu Yanzhen, Mao Guangzhi and Wang Jinshun

The paper seeks to attempt to solve a decision‐making problem for breeding target character shown as an interval number.

270

Abstract

Purpose

The paper seeks to attempt to solve a decision‐making problem for breeding target character shown as an interval number.

Design/methodology/approach

A new comprehensive evaluation method is proposed based on similarity‐difference theory and interval number theory. Data from Winter Wheat Group I Variety Regional Test in Henan Province in 2009‐2010 were analysed using the proposed method.

Findings

The results showed that Zhou 99233 was a good variety; Yuxhan No. 7, An 05‐28, Xun K8, Jinyumai 378 and Zhoumai 18 were better ones; 08 luo 36,and Xuke 718 ordinary ones, and others worse ones. Based on this, the feasibility of the method was discussed. It showed that the proposed method had some obvious merits, such as simple arithmetic, convenient operation, flexible and practical, fast and effective.

Practical implications

The application of a live example indicated that its evaluation effect was satisfactory.

Originality/value

The paper succeeds in solving a decision‐making problem for breeding target character shown as an interval number.

Details

Grey Systems: Theory and Application, vol. 1 no. 2
Type: Research Article
ISSN: 2043-9377

Keywords

Article
Publication date: 29 April 2021

Lei Gong, Zhiying Liu, Yanzhen Rong and Lihua Fu

The purpose of this study is to explore how inclusive leadership promotes organizational performance through ambidextrous innovation (i.e. exploratory and exploitative…

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Abstract

Purpose

The purpose of this study is to explore how inclusive leadership promotes organizational performance through ambidextrous innovation (i.e. exploratory and exploitative innovation). Moreover, the authors examine the moderating role of environmental uncertainty in the relationship between inclusive leadership and ambidextrous innovation.

Design/methodology/approach

This study conducted a questionnaire survey of high-tech enterprises in China and obtained 325 useable samples. The hypotheses were tested using latent path analysis and ordinary least squares regression.

Findings

The results indicate that exploratory and exploitative innovations mediate the relationship between inclusive leadership and organizational performance. Moreover, environmental uncertainty positively moderated the relationship between inclusive leadership and exploitative innovation.

Practical implications

Managers should value the critical role of inclusive leadership in promoting exploratory and exploitative innovation, which in turn improves organizational performance. Meanwhile, managers need to pay attention to the risk caused by environmental uncertainty.

Originality/value

This paper extends the influence of inclusive leadership on innovation from the individual level to the organizational level and reveals the influence mechanism of inclusive leadership on organizational performance. In addition, this study supplements the knowledge regarding the boundary conditions under which the influence of inclusive leadership is strengthened or weakened.

Details

Leadership & Organization Development Journal, vol. 42 no. 5
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 8 June 2012

Ruilin Guo, Qiufang Wu, Yafei Liu and Yanzhen Liu

The purpose of this paper is to attempt to solve a decision‐making problem for breeding target character showed as an interval number.

277

Abstract

Purpose

The purpose of this paper is to attempt to solve a decision‐making problem for breeding target character showed as an interval number.

Design/methodology/approach

A new comprehensive evaluation method was proposed based on similarity‐difference theory and interval number theory. The data from Winter Wheat Group I Variety Regional Test in Henan Province in 2009‐2010 were analysed using the proposed method.

Findings

The results showed that Zhou 99233 was a good variety, Yuxhan No.7, An 05‐28, Xun K8, Jinyumai 378 and Zhoumai 18 were better ones, 08 luo 36, and Xuke 718 ordinary ones, and others worse ones. Based on this, the feasibility of the method was discussed. It showed that the proposed method had some obvious merits, such as arithmetic was simple, operation convenient, flexible and practical, fast and effective, etc.

Practical implications

Application to a living example indicated that its evaluation effect was satisfactory. Consequently, the application prospect of the method will be very vast.

Originality/value

The paper succeeds in solving a decision‐making problem for breeding target character shown as an interval number.

Details

Kybernetes, vol. 41 no. 5/6
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 6 December 2023

Xiaolong Lu, Xudong Sui, Xiao Zhang, Zhen Yan and Junying Hao

This study aims to investigate the effect of V doping on the microstructure, chemical stability, mechanical and vacuum tribological behavior of sputtered MoS2 coatings.

Abstract

Purpose

This study aims to investigate the effect of V doping on the microstructure, chemical stability, mechanical and vacuum tribological behavior of sputtered MoS2 coatings.

Design/methodology/approach

The MoS2-V coatings are fabricated via tuning V target current by magnetron sputtering technique. The structural characteristic and elemental content of the coatings are measured by field emission scanning electron microscopy, X-ray diffractometer, electron probe X-ray micro-analyzer, Raman, X-ray photoelectron spectroscopy, high resolution transmission electron microscope and energy dispersive spectrometer. The hardness of the deposited coatings are tested by a nanoindentation technique. The vacuum tribological properties of MoS2-V coatings are studied by a ball-on-disc tribometer.

Findings

Introducing V into the MoS2 coatings results in a more compact microstructure. The hardness of the coatings increases with the doping of V. The MoS2-V coating deposited at a current of 0.2 A obtains the lowest friction coefficient (0.043) under vacuum. As the amount of V doping increases, the wear rate of the coating decreases first and then increases, among which the coating deposited at a current of 0.5 A has the lowest wear rate of 2.2 × 10–6 mm3/N·m.

Originality/value

This work elucidates the role of V doping on the lubrication mechanism of MoS2 coatings in a vacuum environment, and the MoS2-V coating is expected to be applied as a solid lubricant in space environment.

Details

Industrial Lubrication and Tribology, vol. 76 no. 1
Type: Research Article
ISSN: 0036-8792

Keywords

Abstract

Details

Journal of Intelligent Manufacturing and Special Equipment, vol. 4 no. 1
Type: Research Article
ISSN: 2633-6596

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