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Article
Publication date: 18 February 2020

Chaowu Xie, Jiangchi Zhang, Yanying Chen, Alastair M. Morrison and Zhibin Lin

The main purpose of this study is to identify the dimensions of hotel employees’ job risk perceptions and develop a measurement scale for this construct.

Abstract

Purpose

The main purpose of this study is to identify the dimensions of hotel employees’ job risk perceptions and develop a measurement scale for this construct.

Design/methodology/approach

Four studies using a mixed-method design were conducted to develop and validate the scale of hotel employees’ perceived job risk (HEPJR). Study 1 identified the dimensions and initial items of HEPJR through a literature review and in-depth interviews. In Study 2, an explanatory factor analysis was perform to refine the preliminary items. Study 3 further refined the HEPJR scale through a confirmatory factor analysis. Study 4 confirmed that HEPJR is a 19-item scale through a cross-validation analysis.

Findings

A reliable and valid scale was developed to measure the following five dimensions of HEPJR: perceived human, equipment, internal environment, external environment and management risks. HEPJR and its dimensions significantly predict negative safety consequences and negative job satisfaction.

Research limitations/implications

Employees in medium- and high-star-rated hotels in China were surveyed. Future research should test the HEPJR scale in other types of lodging formats (e.g. budget hotels, homestays and cruise ships) and different countries or regions.

Practical implications

Given the increasingly serious job risks faced by hotel employees, the HEPJR scale can become a benchmark for job risk identification, accident prevention and safety management.

Originality/value

This scale provides a clear conceptualization and an appropriate measurement tool of HEPJR from a risk-source perspective.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

Content available
Article
Publication date: 26 September 2008

Yanying Chen

Abstract

Details

Journal of Technology Management in China, vol. 3 no. 3
Type: Research Article
ISSN: 1746-8779

Keywords

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Article
Publication date: 5 June 2007

Yanying Chen and Yijun Yuan

A firm will seek an optimal balance between internal R&D and technology outsourcing when formulating its innovation strategy. This paper aims to provide a review of the…

Abstract

Purpose

A firm will seek an optimal balance between internal R&D and technology outsourcing when formulating its innovation strategy. This paper aims to provide a review of the determinants of firm's innovation strategy, and performs an empirical study on a sample from Chinese high‐tech industry, with the purpose of identifying two aspects of the issue: the choice patterns of Chinese firms over innovation strategy, and the innovation effect elasticity of different strategies.

Design/methodology/approach

The development of a multiple regression model supported by data from industry level and a statistic analysis.

Findings

Outsourcing is the major innovation strategy adopted by most Chinese high‐tech firms, especially technology import, which implies the imperfection of Chinese innovation service system. The empirical analysis also indicates the insufficiency of internal R&D expenditure and the weakness of absorptive capacity in Chinese high‐tech firms. Although, Chinese high‐tech firms prefer the outsourcing strategy in their innovation, the contribution of outsourcing is much smaller than that of internal R&D. When expenditures are increased by the same rate, the innovation output form internal R&D is twice the output of outsourcing. For improving Chinese firms' innovation efficiency, the reform of innovation service system is needed on the macro‐level, while on the micro‐level, it calls for firms to readjust their innovation strategy portfolio.

Originality/value

This paper will make up for the deficiency in current researches on innovation, which often apply firm samples in developed countries, and lack evidences from firm samples in developing countries. In addition, it will provide the decision‐making basis for Chinese Government's current actions in constructing and improving China's innovation service system.

Details

Journal of Technology Management in China, vol. 2 no. 2
Type: Research Article
ISSN: 1746-8779

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Article
Publication date: 1 June 2010

Yijun Yuan, Yanying Chen and Lili Wang

The purpose of this paper is research the relationship between size of government and FDI inflows of the host country, and provide a strategies.

Abstract

Purpose

The purpose of this paper is research the relationship between size of government and FDI inflows of the host country, and provide a strategies.

Design/methodology/approach

Adopting the fixed effect model of panel data, this paper uses related observations from 81 countries between 2002 and 2006 to analyze the impacts of government size (measured by score of government size) on FDI inflows.

Findings

The results show that the enlargement of government size has a positive effect on FDI inflows, and the effect is much more significant in developing countries.

Originality/value

There is no previous research concerning the impacts of size of government on FDI inflows. Through the investigation, the paper finds the relation between government size and FDI inflows and provides much valuable information.

Details

Journal of Technology Management in China, vol. 5 no. 2
Type: Research Article
ISSN: 1746-8779

Keywords

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Article
Publication date: 10 June 2019

Emily Mary Grott, Jesus Cambra-Fierro, Lourdes Perez and Mirella Yani-de-Soriano

The aim of this study is two-fold. Firstly, to examine the outcomes of co-creation from a customer perspective using well-recognised customer management variables…

Abstract

Purpose

The aim of this study is two-fold. Firstly, to examine the outcomes of co-creation from a customer perspective using well-recognised customer management variables (customer satisfaction, loyalty and word-of-mouth (WOM). Secondly, to assess potential cross-cultural differences that may exist within the context of co-creation.

Design/methodology/approach

A questionnaire was completed in the banking services industry, and the final valid sample comprised individuals from the UK and Spain. Multi-sample analysis was carried out using PLS software.

Findings

Co-creation has a direct influence on customer satisfaction, customer loyalty and WOM; co-creation activities lead to cumulative customer satisfaction, which also affects customer loyalty and positive WOM. Furthermore, the results show that the direct relationships between co-creation and loyalty and WOM are more powerful for British consumers than Spanish consumers, who need to feel satisfied prior to demonstrating loyalty and engaging in positive WOM.

Practical implications

Firms can use co-creation as a strategic tool if they provide trustworthy collaboration spaces. Furthermore, firms need to adapt the way they interact, listen and respond to customers in different cultural contexts. Trustworthy collaboration spaces and adapting to cultural differences can result in customers who are more satisfied, loyal to the company and more likely to carry out positive WOM, which can ultimately lead to future business.

Originality/value

This study provides insights into co-creation from a customer perspective. Although much service research has examined the drivers of customer co-creation, literature that analyses the consequences of customer co-creation is still scarce. Moreover, this is the first study to provide empirical evidence of cross-cultural differences within the context of co-creation.

Details

European Business Review, vol. 31 no. 4
Type: Research Article
ISSN: 0955-534X

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Article
Publication date: 20 February 2019

Mirella Yani-de-Soriano, Paul H.P. Hanel, Rosario Vazquez-Carrasco, Jesús Cambra-Fierro, Alan Wilson and Edgar Centeno

The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic…

Abstract

Purpose

The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and loyalty in the context of service recovery and, second, to determine the impact of cross-cultural differences on these relationships.

Design/methodology/approach

Survey data from actual customers were gathered in three countries (n = 414) and analyzed using structural equation modeling to test the proposed hypotheses.

Findings

The results demonstrate the role of the constructs of perceived employee effort and perceived justice in influencing post-recovery satisfaction and loyalty across cultures. While perceived justice is valued across cultures, customers from feminine (masculine) cultures require more (less) employee effort to influence post-recovery satisfaction positively. Customers from low (high) uncertainty cultures are more (less) willing to give the provider another chance after a service recovery.

Research limitations/implications

The study shows that both functional and symbolic elements of service recovery are important determinants of customer satisfaction and loyalty and that their influence can be significant in a cross-cultural context.

Practical implications

International service managers must consider the nature of cultural differences in their markets to develop and implement tailored recovery strategies that can result in satisfied customers.

Originality/value

This study is the first to integrate the functional and symbolic elements of service recovery, their impact on customers’ behavioral responses and the influence of cultural variations.

Details

European Journal of Marketing, vol. 53 no. 4
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 30 April 2021

Hongbin Huang, Yani Sun and Qingling Chu

The purpose of this paper is to investigate to what extent the amount, information source and the content of the microblog information disclosure of listed companies could…

Abstract

Purpose

The purpose of this paper is to investigate to what extent the amount, information source and the content of the microblog information disclosure of listed companies could impact on innovation from the perspective of financing constraints.

Design/methodology/approach

The propensity score matching (PSM) and two-stage least square (2SLS) are used in estimations to deal with the endogeneity problem.

Findings

Evidence shows that the amount of we-media information disclosure significantly drives the innovation of enterprises. The mechanism is that we-media information disclosure drives the innovation by easing the financing constraints and bringing funds to the R&D activities. Further research shows that only the original information can drive the innovation. In particular, the R&D information promotes the R&D input and innovation output more significantly.

Practical implications

The conclusion of this paper provides a reference for the listed companies to drive innovation with the help of we-media information disclosure, a new solution for the small and medium-sized listed companies in China which have difficulty in carrying out innovation activities due to financing constrains and also provides useful practical enlightenment for the government and the capital market regulatory authorities to issue relevant policies to regulate we-media information disclosure.

Originality/value

This paper introduces a new information disclosure channel--we-media into the research on influencing factors of innovation and discusses the influence of the amount, different sources and disclosure contents from we-media on enterprise innovation, which enriches the existing research on enterprise innovation influencing factors, providing a new perspective for driving enterprises to innovate.

Details

China Finance Review International, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2044-1398

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Article
Publication date: 14 June 2021

Jie She, Tao Zhang, Qun Chen, Jianzhang Zhang, Weiguo Fan, Hongwei Wang and Qingqing Chang

Following the hierarchy-of-effects model, this study aims to propose a two-step process framework to investigate social media post efficacy via attraction and likes.

Abstract

Purpose

Following the hierarchy-of-effects model, this study aims to propose a two-step process framework to investigate social media post efficacy via attraction and likes.

Design/methodology/approach

The study analyzes 113,785 social media posts from 126 WeChat official accounts to explore how external (headline features and account type) and internal (content features and media type) features impact social media post attractions and likes, respectively.

Findings

The antecedents of post attraction differ from those of post likes. First, headline features (punctuation, length, sentiment and lexical density) and account type significantly influence social media post attraction. Second, content features (depth, tone, domain specificity, lexical density and readability) and media type affect social media post likes.

Originality/value

First, this study considers online user engagement as a two-step process regarding social media posts and explores different influencing factors. Second, the study constructs new variables (account type and domain specificity) in each stage of the two-step process model.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

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Book part
Publication date: 14 December 2018

Jin-Li Hu, Yang Li, Hsin-Jing Tung and Jui-Ting Feng

The Association of Southeast Asian Nations (ASEAN) members want to efficiently promote the flow of commodities and personnel within its service areas under given limited…

Abstract

The Association of Southeast Asian Nations (ASEAN) members want to efficiently promote the flow of commodities and personnel within its service areas under given limited resources. Based on panel data from 2007 to 2014, this study applies the output-oriented data envelopment analysis method and focuses on the disaggregated output efficiencies of 42 ASEAN airports. Results show that the international airports of ASEAN members have significantly better output efficiency for passenger and movement output than regional airports. This work provides a relatively fair perspective in evaluating ASEAN’s airport operating efficiency. It helps policymakers measure the frontier forward or backward shift of an airport over the research period, in order to reveal the characteristics of airport efficiency and to present a new interpretation along with managerial implications.

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Book part
Publication date: 25 August 2014

Wen-Chuan Chang, Li-Hui Chang and Shih-Shuo Yeh

Literature reveals that a positive store environment is likely to be a driver to enhance buying experiences and stimulate customers purchase decision. This study further…

Abstract

Literature reveals that a positive store environment is likely to be a driver to enhance buying experiences and stimulate customers purchase decision. This study further investigates the perception of restaurant environment. A field survey is conducted in the Chiayi City, Taiwan by collecting 398 usable samples. The questionnaire is based on past studies of store environment attributes, therefore, considers ambient, design, and social factors. The study finds that a high correlation exists between ambient factor and design factor. It suggests that they could be viewed as a conjunctive dimension. Furthermore, one result indicates that primary and secondary emotions create different levels of impact on planned behaviors.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78190-746-7

Keywords

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