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Article
Publication date: 13 June 2024

Hua Pang and Yanxinyue Liu

The principal purposes of the research are to empirically investigate three forms of perceived overload on social media and shed light on their associations with users’ passive…

Abstract

Purpose

The principal purposes of the research are to empirically investigate three forms of perceived overload on social media and shed light on their associations with users’ passive usage intention by contemplating the mediating influence of social network exhaustion and discontented feelings.

Design/methodology/approach

This study employed a cross-sectional methodology to collect statistical data (N = 679) from WeChat users in mainland China. Primitive analysis, confirmatory factor analysis and structural equation modeling were employed to test the corresponding hypotheses.

Findings

The findings reveal that three dimensions of perceived overload influence social network exhaustion positively. In addition, communication overload and system feature overload exert positive impacts on the discontented feeling. Furthermore, it is uncovered that social network exhaustion and discontented feeling are related to passive usage intention positively.

Research limitations/implications

Theoretically, this paper offers a conceptual framework to explicate passive usage intention through elucidating social network exhaustion and the discontented feeling that arises from perceived overload in contemporary social media-mediated environments. Practically, the current research has certain realistic implications for WeChat users and SNS operators.

Originality/value

Probing what triggers people’s passive usage intention of social media has been an emerging theme in recent years, yet there is a dearth of discourse that delves into the antecedents of WeChat users’ passive usage intention. The results obtained from the study have enhanced the understanding of the adverse consequences associated with the utilization of social media in mainland China.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 29 May 2024

Liu Yang, Nannan Yu, Xuesong Li and Jian Wang

In public health emergencies, seeking confirmed cases’ activity trajectory information (CCATI) is crucial to the public’s efforts to combat the epidemic. The public can stabilize…

Abstract

Purpose

In public health emergencies, seeking confirmed cases’ activity trajectory information (CCATI) is crucial to the public’s efforts to combat the epidemic. The public can stabilize their sentiments and mitigate the risk of cross-infection by obtaining CCATI. We investigated the factors influencing users' intentions to seek CCATI to enhance the government’s risk communication capabilities and improve information platform services.

Design/methodology/approach

We analyzed how information ecological factors affect the intention to seek CCATI through perceived value. Data was collected from 429 Chinese citizens during the fourth wave of the coronavirus disease 2019 (COVID-19) pandemic. We used the structural equation model technology and bootstrap mediation effect test to examine the model.

Findings

Information understandability, information relevance, perceived severity and perceived vulnerability directly and positively affect the intention of seeking CCATI. While, the above relationships are also partially mediated by emotional value and functional value. Social support directly and negatively affects the intention of seeking CCATI, while the relationship is also partially mediated by emotional value and functional value. Curiosity directly and positively affects the intention of seeking CCATI, while the relationship is also partially mediated by emotional value. The relationship between the quality of the search service and the intention of seeking CCATI is not significant, instead, it is fully mediated by functional value. The influence effect of information relevance on the intention of seeking CCATI is the greatest, followed by perceived vulnerability. The mediating effect of functional value is higher than emotional value.

Practical implications

The findings may help governments enhance their risk communication capabilities and improve epidemic prevention and control measures, enhancing the appeal of information platforms.

Originality/value

We focused on CCATI, an area with limited scholarly attention. We analyzed CCATI-seeking factors using an information ecology theory, introducing perceived value as a mediator, thus offering novel perspectives and models.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

Keywords

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