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Article
Publication date: 24 November 2023

Haiyan Kong, Xinyu Jiang, Xiaoge Zhou, Tom Baum, Jinghan Li and Jinhan Yu

Artificial intelligence (AI) and big data analysis may further enhance the automated and smart features of tourism and hospitality services. However, it also poses new challenges…

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Abstract

Purpose

Artificial intelligence (AI) and big data analysis may further enhance the automated and smart features of tourism and hospitality services. However, it also poses new challenges to human resource management. This study aims to explore the direct and indirect effects of employees’ AI perception on career resilience and informal learning as well as the mediating effect of career resilience.

Design/methodology/approach

This paper proposed a theoretical model of AI perception, career resilience and informal learning with perceived AI as the antecedent variable, career resilience as the mediate variable and informal learning as the endogenous variable. Targeting the employees working with AI, a total of 472 valid data were collected. Data were analyzed using structural equation modeling with AMOS software.

Findings

Findings indicated that employees’ perception of AI positively contributes to career resilience and informal learning. Apart from the direct effect on informal learning, career resilience also mediates the relationship between AI perception and informal learning.

Originality/value

Research findings provide both theoretical and practical implications by revealing the impact of AI perception on employees’ career development, leaning activities, explaining how AI transforms the nature of work and career development and shedding lights on human resource management in the tourism and hospitality field.

研究方法

本文提出了人工智能感知为前因变量、职业弹性为中介变量、非正式学习为内生变量的理论模型。以旅游业AI工作环境中的员工为研究对象, 本课题共收集了472份来自中国的有效数据, 并通过结构方程建模(SEM)来进行相关模型检验。

研究目的

人工智能和大数据分析可能会使旅游和酒店服务更加自动化和智能化, 但这也对人力资源管理提出了新的挑战。本研究旨在探讨员工对人工智能(AI)的感知对职业弹性和非正式学习的直接和间接影响, 以及职业弹性的中介作用。

研究发现

研究结果显示, 员工对人工智能的感知对职业弹性和非正式学习有积极影响。除了对非正式学习的直接影响外, 职业弹性在人工智能 (A I) 感知和非正式学习之间起中介作用。

研究创新/价值

本研究在以下几个方面具有重要的理论和实践意义:解释了人工智能感知对员工职业发展和学习行为的影响, 以及它是如何改变工作性质和员工职业发展的; 研究发现对旅游和酒店行业的人力资源管理具有实践指导意义。

Objetivo

La IA y el análisis de big data pueden potenciar aún más las características automatizadas e inteligentes de los servicios de turismo y hostelería. Sin embargo, también plantea nuevos retos a la gestión de los recursos humanos. Este estudio pretende explorar los efectos directos e indirectos de la percepción de la IA por parte de los empleados sobre la resiliencia profesional y el aprendizaje informal, así como el efecto mediador de la resiliencia profesional.

Diseño/metodología/enfoque

En este trabajo se propone un modelo teórico de percepción de la IA, resiliencia profesional y aprendizaje informal con la IA percibida como variable antecedente, la resiliencia profesional como variable mediadora y el aprendizaje informal como variable endógena. Dirigidos a los empleados que trabajan con IA, se recogieron un total de 472 datos válidos. Los datos se analizaron mediante un modelo de ecuaciones estructurales (SEM) con el software AMOS.

Resultados

Los Resultados indicaron que la percepción de la IA por parte de los empleados contribuye positivamente a la resiliencia profesional y al aprendizaje informal. Aparte del efecto directo sobre el aprendizaje informal, la resiliencia profesional también media en la relación entre la percepción de la IA y el aprendizaje informal.

Originalidad/valor

Los Resultados de la investigación proporcionan implicaciones tanto teóricas como prácticas al revelar el impacto de la percepción de la IA en el desarrollo profesional de los empleados, las actividades de aprendizaje, explicar cómo la IA transforma la naturaleza del trabajo y el desarrollo profesional, y arrojar luz sobre la gestión de los recursos humanos en el ámbito del turismo y la hostelería.

Article
Publication date: 27 December 2021

Nianqi Deng, Xinyu Jiang and Xiaojun Fan

Limited research has explored why and how cause-related marketing on social media influences consumers' responses. Drawing upon balance theory and consistency theory, this study…

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Abstract

Purpose

Limited research has explored why and how cause-related marketing on social media influences consumers' responses. Drawing upon balance theory and consistency theory, this study aims to identify the mechanism of cause-related marketing on social media.

Design/methodology/approach

Data were collected from a sample of 360 users of cause-related marketing campaigns on social media and analyzed using structural equation modeling in Mplus 8.0.

Findings

The three types of congruence – self-image congruence, brand-image congruence and value congruence – can serve as sub-dimensions of perceived fit between a consumer, brand and cause of a cause-related marketing campaign on social media. Importantly, these perceived fit sub-dimensions positively influence community identification and, therefore, influence consumer citizenship behaviors.

Practical implications

The findings provide theoretical and practical contributions for a brand to undertake cause-related marketing on social media.

Originality/value

This study clarifies the myth of the perceived fit of cause-related marketing on social media and examines the perceived fit sub-dimensions’ mechanism of consumers' responses through community identification.

Details

Journal of Research in Interactive Marketing, vol. 17 no. 1
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 18 January 2021

Haiyan Kong, Yue Yuan, Yehuda Baruch, Naipeng Bu, Xinyu Jiang and Kangping Wang

The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees…

11222

Abstract

Purpose

The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees, bringing enlightenment to both employees and managers.

Design/methodology/approach

Data were collected from a survey of 432 employees who worked in full-service hotels in China. Structural equation modeling (SEM) was used to analyze the data.

Findings

Results presented a positive relationship between AI awareness and job burnout. No significant direct relationship was found between AI awareness and career competencies. Organizational commitment mediated the relationship between AI awareness and career competencies, as well as the relationship between AI awareness and job burnout.

Research limitations/implications

This study contributes to human resource management in the hospitality industry to theoretical and practical aspects. Theoretically, it enriched both career theory and fit theory. Practically, this study reminds managers to pay attention to the adverse effect of AI on human capital. It also enlightens the manager to think of the positive effects that AI may bring. Managers should provide proper support to overcome AI’s threat to human resources.

Practical implications

Practically, this study reminds managers to pay attention to the adverse effect of AI on human capital. It also enlightens the manager to think of the positive effects that AI may bring. Managers should provide proper support to overcome AI’s threat to human resources.

Originality/value

The study aims to analyze the impact of AI from a career perspective. It provided theoretical support and evidence for hotel managers for the effects of AI awareness on hotel employees. The study conveys a potential topic of concern that the hospitality industry may face in the future.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 11 September 2020

Xiaojun Fan, Xinyu Jiang, Nianqi Deng, Xuebing Dong and Yangxi Lin

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of discontinuous…

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Abstract

Purpose

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of discontinuous usage intention: control activities, short breaks and suspend usage intentions. Moreover, the moderating function of self-esteem in this process is examined.

Design/methodology/approach

The conceptual model includes role conflict, privacy concerns, social media fatigue, discontinuous usage intention and self-esteem. Three hundred and thirty-one questionnaires were collected using an online survey, and the data were analyzed with structural equation and hierarchical regression modeling.

Findings

The results show that (1) role conflict positively affects privacy concerns and social media fatigue; (2) privacy concerns also positively affect social media fatigue; (3) privacy concerns positively affect control activities intentions, although their impact on short breaks and suspend usage intentions is not significant, whereas social media fatigue significantly influences control activities, short breaks and suspend usage intentions; and (4) self-esteem negatively moderates the influence of role conflict on privacy concerns.

Research limitations/implications

A key limitation of this research is that it is designed for WeChat. Therefore, the question of whether other social media platforms face role conflict or discontinuous usage problems should be explored in the future.

Originality/value

The article is interesting in that it focuses on the discontinuous usage of social media and identifies factors that contribute to the discontinuous usage of social media. The findings make some theoretical contributions to, and have practical implications for, research into social media usage.

Details

Information Technology & People, vol. 34 no. 3
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 14 May 2018

Haiyan Kong, Xinyu Jiang, Wilco Chan and Xiaoge Zhou

This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes and years of…

5816

Abstract

Purpose

This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes and years of publication of previous studies. This study also seeks to analyze research trends on job satisfaction in the field of hospitality and tourism.

Design/methodology/approach

The top hospitality and tourism journals were reviewed, and relevant papers were searched using the keyword “job satisfaction.” Content analysis was performed to identify the research objectives, main themes, influencing factors, outcomes and journals.

Findings

A total of 143 refereed journal papers were collected, of which 128 papers explored the influencing factors of job satisfaction, and 53 papers aimed to investigate outcomes. The predictors of job satisfaction were further classified into four groups, namely, organizational, individual, social and family and psychological factors.

Research limitations/implications

This study conducted a literature review on job satisfaction by using content analysis. A relatively comprehensive review of job satisfaction is provided. However, this preliminary study still has considerable room for improvement given the extensive studies on job satisfaction. Future studies may perform meta-analysis and attempt to find new values of job satisfaction.

Practical implications

Findings may shed light on practical management. From the individual perspective, education, interest and skills were found to be related to job satisfaction. Thus, managers should provide their employees with opportunities to train and update their skills. From the organizational perspective, organizational support and culture contributed positively to job satisfaction. This perspective highlighted the importance of effective management activities and policies. From the social and family perspective, family–work supportive policies must be implemented to enhance job satisfaction. From the psychological perspective, psychological issues were found to be closely related to job satisfaction. Thus, the employees’ stress should be reduced to ensure that they perform their jobs well.

Social implications

This study analyzed the determinants and outcomes of job satisfaction and highlighted the importance of enhancing job satisfaction from different perspectives. The interest of employees should be enhanced, their family–work conflict should be reduced and their psychological issues should be addressed to stimulate their enthusiasm. As job satisfaction contributes positively to organizational commitment and intention to stay, managers should conduct a series of organizational supportive activities to enhance job satisfaction, which will retain qualified employees.

Originality/value

This study conducted extensive research on job satisfaction and drew a systematic picture of job satisfaction on the basis of its determinants and outcomes, research objectives, main themes and journals. All findings were comprehensive and combined to contribute to the literature and serve as a foundation for further study.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 8 July 2024

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Companies become better positioned to exploit the capabilities of artificial intelligence (AI) when employees perceive the technology's significance. A positive response from them drives the informal learning that can enhance career resilience and boost overall firm performance.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Details

Development and Learning in Organizations: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1477-7282

Keywords

Article
Publication date: 5 November 2019

Zhenbin Jiang, Juan Guo and Xinyu Zhang

A common pipeline of apparel design and simulation is adjusting 2D apparel patterns, putting them onto a virtual human model and performing 3D physically based simulation…

Abstract

Purpose

A common pipeline of apparel design and simulation is adjusting 2D apparel patterns, putting them onto a virtual human model and performing 3D physically based simulation. However, manually adjusting 2D apparel patterns and performing simulations require repetitive adjustments and trials in order to achieve satisfactory results. To support future made-to-fit apparel design and manufacturing, efficient tools for fast custom design purposes are desired. The purpose of this paper is to propose a method to automatically adjust 2D apparel patterns and rapidly generate acustom apparel style for a given human model.

Design/methodology/approach

The authors first pre-define a set of constraints using feature points, feature lines and ease allowance for existing apparels and human models. The authors formulate the apparel fitting to a human model, as a process of optimization using these predefined constraints. Then, the authors iteratively solve the problem by minimizing the total fitting metric.

Findings

The authors observed that through reusing existing apparel styles, the process of designing apparels can be greatly simplified. The authors used a new fitting function to measure the geometric fitting of corresponding feature points/lines between apparels and a human model. Then, the optimized 2D patterns are automatically obtained by minimizing the matching function. The authors’ experiments show that the authors’ approach can increase the reusability of existing apparel styles and improve apparel design efficiency.

Research limitations/implications

There are some limitations. First, in order to achieve interactive performance, the authors’ current 3D simulation does not detect collision within or between adjacent apparel surfaces. Second, the authors’ did not consider multiple layer apparels. It is non-trivial to define ease allowance between multiple layers.

Originality/value

The authors use a set of constraints such as ease allowance, feature points, feature lines, etc. for existing apparels and human models. The authors define a few new fitting functions using these pre-specified constraints. During physics-driven simulation, the authors iteratively minimize these fitting functions.

Details

International Journal of Clothing Science and Technology, vol. 32 no. 2
Type: Research Article
ISSN: 0955-6222

Keywords

Article
Publication date: 18 April 2017

Qi Zhou, Ping Jiang, Xinyu Shao, Hui Zhou and Jiexiang Hu

Uncertainty is inevitable in real-world engineering optimization. With an outer-inner optimization structure, most previous robust optimization (RO) approaches under interval…

Abstract

Purpose

Uncertainty is inevitable in real-world engineering optimization. With an outer-inner optimization structure, most previous robust optimization (RO) approaches under interval uncertainty can become computationally intractable because the inner level must perform robust evaluation for each design alternative delivered from the outer level. This paper aims to propose an on-line Kriging metamodel-assisted variable adjustment robust optimization (OLK-VARO) to ease the computational burden of previous VARO approach.

Design/methodology/approach

In OLK-VARO, Kriging metamodels are constructed for replacing robust evaluations of the design alternative delivered from the outer level, reducing the nested optimization structure of previous VARO approach into a single loop optimization structure. An on-line updating mechanism is introduced in OLK-VARO to exploit the obtained data from previous iterations.

Findings

One nonlinear numerical example and two engineering cases have been used to demonstrate the applicability and efficiency of the proposed OLK-VARO approach. Results illustrate that OLK-VARO is able to obtain comparable robust optimums as to that obtained by previous VARO, while at the same time significantly reducing computational cost.

Practical implications

The proposed approach exhibits great capability for practical engineering design optimization problems under interval uncertainty.

Originality/value

The main contribution of this paper lies in the following: an OLK-VARO approach under interval uncertainty is proposed, which can significantly ease the computational burden of previous VARO approach.

Details

Engineering Computations, vol. 34 no. 2
Type: Research Article
ISSN: 0264-4401

Keywords

Article
Publication date: 16 April 2018

Qi Zhou, Xinyu Shao, Ping Jiang, Tingli Xie, Jiexiang Hu, Leshi Shu, Longchao Cao and Zhongmei Gao

Engineering system design and optimization problems are usually multi-objective and constrained and have uncertainties in the inputs. These uncertainties might significantly…

Abstract

Purpose

Engineering system design and optimization problems are usually multi-objective and constrained and have uncertainties in the inputs. These uncertainties might significantly degrade the overall performance of engineering systems and change the feasibility of the obtained solutions. This paper aims to propose a multi-objective robust optimization approach based on Kriging metamodel (K-MORO) to obtain the robust Pareto set under the interval uncertainty.

Design/methodology/approach

In K-MORO, the nested optimization structure is reduced into a single loop optimization structure to ease the computational burden. Considering the interpolation uncertainty from the Kriging metamodel may affect the robustness of the Pareto optima, an objective switching and sequential updating strategy is introduced in K-MORO to determine (1) whether the robust analysis or the Kriging metamodel should be used to evaluate the robustness of design alternatives, and (2) which design alternatives are selected to improve the prediction accuracy of the Kriging metamodel during the robust optimization process.

Findings

Five numerical and engineering cases are used to demonstrate the applicability of the proposed approach. The results illustrate that K-MORO is able to obtain robust Pareto frontier, while significantly reducing computational cost.

Practical implications

The proposed approach exhibits great capability for practical engineering design optimization problems that are multi-objective and constrained and have uncertainties.

Originality/value

A K-MORO approach is proposed, which can obtain the robust Pareto set under the interval uncertainty and ease the computational burden of the robust optimization process.

Details

Engineering Computations, vol. 35 no. 2
Type: Research Article
ISSN: 0264-4401

Keywords

Article
Publication date: 5 January 2023

Shu Jiang, Xinyu Xu, Yunyi Wang and Jun Li

The purpose of this study is to determine the temperature ratings of infant bedding.

Abstract

Purpose

The purpose of this study is to determine the temperature ratings of infant bedding.

Design/methodology/approach

Mathematical models were developed for predicting temperature ratings of infant bedding for all age groups based on the thermal balance equation. These models were validated by the published physiological data and the baby manikin tests. The air temperature was compared with the predicted temperature rating, and the skin temperature of infant or baby manikin was used to explain the validation results.

Findings

The models had higher prediction accuracy, especially for the infant bedding with uniformly distributed thermal insulation. The results showed that an increase of 1 clo in thermal insulation caused a decrease of 4.2–6.0 °C in temperature rating. The slope of the model reduced with the increasing month-age, indicating that an older infant had a lower temperature rating than a younger infant.

Practical implications

Suggestions were given for caregivers that younger infants ought to be covered with more bedding than adults; however, older infants were expected to require less bedding.

Originality/value

The outcomes provided scientific guidelines on the selection of bedding for infants at a particular room temperature to ensure the health and safety of infants.

Details

International Journal of Clothing Science and Technology, vol. 35 no. 2
Type: Research Article
ISSN: 0955-6222

Keywords

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