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Article
Publication date: 13 February 2017

Shuai Yang, Yiping Song, Sixing Chen and Xin Xia

This study aims to provide a taxonomy of relational benefits that drive customer loyalty in sharing-economy services, assess the relative strengths of these relational…

Abstract

Purpose

This study aims to provide a taxonomy of relational benefits that drive customer loyalty in sharing-economy services, assess the relative strengths of these relational benefits in influencing customer loyalty and examine whether commitment mediates the influence of relational benefits on customer loyalty in this context.

Design/methodology/approach

Relational benefits of sharing-economy services were explored through a focus group interview, followed by an online survey completed by 440 respondents in China. Structural equation modeling was used to test the hypotheses.

Findings

This study shows that confidence and social benefits have significant and positive effects on commitment in sharing-economy services. In addition, safety benefits, a new type of relational benefits, also significantly affect commitment in this context. Furthermore, the findings suggest that commitment acts as a mediator between confidence, social and safety benefits and customer loyalty. Special treatment benefits had no effect on commitment and loyalty in the sharing-economy context.

Practical implications

This paper provides sharing-economy service providers with insight on how to better create and sustain loyal relationships with customers through the provision of relational benefits.

Originality/value

This study offers initial insight into why customers would stay in peer-to-peer relationships in the sharing economy, and suggests how to strengthen relationships between customers and peer service providers.

Details

Journal of Services Marketing, vol. 31 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 20 February 2019

Guisheng Gan, Da-quan Xia, Xin Liu, Cong Liu, Hanlin Cheng, Zhongzhen Ming, Haoyang Gao, Dong-hua Yang and Yi-ping Wu

With continuous concerning on the toxic of element Pb, Pb-free solder was gradually used to replace traditional Sn-Pb solder. However, during the transition period from…

Abstract

Purpose

With continuous concerning on the toxic of element Pb, Pb-free solder was gradually used to replace traditional Sn-Pb solder. However, during the transition period from Sn-Pb to Pb-free solder, mixing of Sn-Pb and Pb-free is inevitable occurred in certain products, and in China where Sn-Pb solder was still used extensively in certain areas especially. Correspondingly, understanding reliability of Sn-Pb solder joints was very important, and further studies were needed.

Design/methodology/approach

Thermal shock test between −55°C and 125 °C was conducted on Sn-37Pb solder bumps in the BGA package to investigate the microstructure evolution and the growth mechanism of interfacial intermetallic compound (IMC) layer. The effects of thermal shock on the mechanical property and fracture behavior of Sn-37Pb solder bumps were discussed.

Findings

Pb-rich phase was coarsened and voids were increased at first; Pb-rich phase was refined and voids were decreased secondly with the increase of thermal shock cycles; the shear strength of solder bumps was slightly decreased after thermal shock, but was back up to 73.67MPa at 2,000 cycles; interfacial IMCs of solder bumps was from typical scallop-type into smooth, the composition of IMCs was from Cu6Sn5 into Cu6Sn5 and Cu3Sn after thermal shock with 1,500 and 2,000 cycles; 20.0 per cent of solder bumps at 1,500 cycles and 9.5 per cent of solder bumps at 2,000 cycles were failure respectively.

Originality/value

Compared with the board level test method, the impact shear test for the single solder bump is more convenient and economical and is actively pursued by the industries. The shear strength of solder bumps was slightly decreased after thermal shock, but was back up to 73.67 MPa at 2,000 cycles; 20.0 per cent of solder bumps at 1,500 cycles and 9.5 per cent of solder bumps at 2,000 cycles were failure.

Details

Soldering & Surface Mount Technology, vol. 31 no. 2
Type: Research Article
ISSN: 0954-0911

Keywords

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Article
Publication date: 28 May 2021

Fei Teng, Xue Xia and Yu Xin

Close relationship with major customers, by curtailing opportunistic behaviors during private placements (PPs) and guaranteeing the production and sales of products after…

Abstract

Purpose

Close relationship with major customers, by curtailing opportunistic behaviors during private placements (PPs) and guaranteeing the production and sales of products after, is expected to facilitate the realization of PP’s strategic goals. However, major customers, on the contrary, may impair PP’s performance because of their strong bargaining power. Based on the transaction cost theory and relational contract theory, this paper aims to investigate the impact of major customers on firms’ strategic development in the context of private placements. The mechanisms of such impact are analyzed from the prospect of economies of scale, supervision and the rip-off effect by major customers. Further, the moderating role of the customer relationship investment (CRI) is considered.

Design/methodology/approach

Using a sample of China’s non-financial A-share listed firms during 2010-2016, this paper empirically investigates the impact of customer relationships on firms’ operating performance following PPs. In the main regressions, the sales growth rate serves as the dependent variable to measure PP’s operating performance, while the customer concentration proxies for the closeness of customer relationship. This study captures the impact of customer relationships on PPs’ performance by looking at the coefficient of the interaction term of post PP dummy and customer concentration. In the additional tests, selling and management expenses along with entertainment and traveling expenditures are used to measure customer relationship investment.

Findings

Results show that major customers help improve PPs’ strategic performance. The more concentrated the customer portfolio is, the higher operating performance will be after the PPs. Such a relationship is stronger when CRI is at a higher level. However, CRI also incurs costs, which impairs the effect of major customers on net profit. Further research finds that the effect of major customers is more pronounced in situations of extensional PPs, with actively interactive customers and in non-state-owned firms. In addition, state-owned customers with strong bargaining power have impaired the role of customers in promoting PP’s operating performance.

Originality/value

This paper validates the role of customers in firms’ strategic development. The study not only contributes to the research on the economic consequences of customers but also adds to the evolving literature of factors affecting the performance of PPs. The findings of the study have important practical implications for both customer relationship management and the supervision of PPs.

Details

Nankai Business Review International, vol. 12 no. 2
Type: Research Article
ISSN: 2040-8749

Keywords

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Book part
Publication date: 12 October 2016

Arch G. Woodside, Xin Xia, John C. Crotts and Jeremy C. Clement

The study here helps to fill the gap between the current practices of management performance audits for firms and government agencies. The study advances recent theories…

Abstract

The study here helps to fill the gap between the current practices of management performance audits for firms and government agencies. The study advances recent theories of program evaluation and marketing management auditing. While the application in this chapter refers to government agencies managing destination marketing programs (tourism agencies), the algorithmic model construction is applicable for all management audits. The study applies the perspectives from two streams of theory to describe five relevant activities for managing destination marketing programs: scanning, planning, implementation, assessing, and administering. The analysis proposes impact assessments to improve management performances of DMOs via checklists for assessing the quality of information in tourism-management performance audits. Checklists can serve as a management tool by management performance auditors and by DMO executives to enhance the quality in executing destination marketing programs. A meta-evaluation of 10 tourism management audit reports identifies good and bad practices. The findings indicate that substantial improvements are possible in the practice of DMO’s management performance auditing, and the proposed checklist may ensure both high quality performance audit reports and improved performances in DMO practices.

Details

Making Tough Decisions Well and Badly: Framing, Deciding, Implementing, Assessing
Type: Book
ISBN: 978-1-78635-120-3

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Article
Publication date: 22 November 2011

Dong Kong and JunJie Zhang

Established on the detailed exploration of Chinese ancient management philosophies (CAMPs), the purpose of this paper is to extract enlightenments from CAMPs to see…

Abstract

Purpose

Established on the detailed exploration of Chinese ancient management philosophies (CAMPs), the purpose of this paper is to extract enlightenments from CAMPs to see whether there exist some similarities between CAMPs and contemporary human resources management thoughts (CHRMTs) and pinpoint CAMPs' implications on human resource management practices nowadays.

Design/methodology/approach

Inspired by Lao Tzu's “When we can lay hold of the Dao of old to direct the things of the present day, and are able to know it as it was of old in the beginning, this is called (unwinding) the clue of Dao”, the paper explores, categorizes and integrates wisdom stemmed from CAMPs to evaluate whether there exist some commonly accepted arguments between CAMPs and CHRMTs.

Findings

CAMPs which have been passed on by generations for the past 2,500 years in China provide firm ground for human resources management thoughts and practices development; CAMPs' emphasis on people's well cultured morality and highly developed virtues has kindled a light to illuminate human resources management practices, not only in the past but also in the future. CHRMTs' principles concerning “people‐centered strategies”, employee recruitment and selection strategies, employee training and education strategies, staffing as well as employee retention strategies, can all trace their sources from CAMPs.

Originality/value

The research on CAMPs is not only significant to complement and extend CHRMTs but also useful to direct current human resource management practices.

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Article
Publication date: 18 May 2015

Zhihong Gao and Susan O’Sullivan-Gavin

Given the unique cultural-political context of China, this paper aims to investigate two research questions: What has been the development trajectory of policy-making on…

Abstract

Purpose

Given the unique cultural-political context of China, this paper aims to investigate two research questions: What has been the development trajectory of policy-making on consumer privacy protection in China, and what factors have shaped its development over the years?

Design/methodology/approach

This paper adopts a historical approach and examines the development of Chinese consumer privacy policy during four periods: 1980s, 1990s, 2000s and 2010-present.

Findings

Chinese policy-making on consumer privacy protection has made steady advancement in the past few decades due to factors such as technological development, elite advocacy and emulation of other markets; however, the effects of these factors are conditioned by local forces.

Originality/value

To date, most studies of consumer privacy issues have focused on Western countries, especially the European Union and the USA. A better understanding of how consumer privacy policy has developed in China provides important lessons on the promotion of consumer privacy protection in other developing countries.

Details

Journal of Historical Research in Marketing, vol. 7 no. 2
Type: Research Article
ISSN: 1755-750X

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Article
Publication date: 18 May 2012

Guojun Wang and Xing Su

During the early 1970s, faced with the serious demographic situation, China began to fully implement the policy of family planning in urban and rural regions. Nowadays…

Abstract

Purpose

During the early 1970s, faced with the serious demographic situation, China began to fully implement the policy of family planning in urban and rural regions. Nowadays, the problems of pension and medical care for aged parents confronted by the first generation of the one‐child family have begun to gradually appear. Meanwhile, China's population and the family planning are also faced with some problems that are difficult to solve, including unbalanced fertility rate of urban and rural population, the gender imbalance, the difficulty of the risk diversification in a one‐child family, as well as the profound contradiction between the stability of the family planning policy and the drive of administrative measures. Therefore, it is necessary to establish the integrated‐scheduled life security system of the one‐child family in urban and rural areas, in order to overcome the problems and to promote the transformation of the family planning policy. The purpose of this paper is to discuss the life security system for China's one‐child families.

Design/methodology/approach

The life security system for the one‐child family proposed by this paper consists of three issues: the basic security based on the level of social security, the additional security of the policy insurance and the supplementary security of the commercial insurance. The paper begins with the history of the family planning policy in the first section and then go through some relevant articles regarding complementary measures such as maternity insurance, rural endowment insurance that only focused on one aspect of issues associated with the family planning. In section three, four typical problems are listed for the purpose of following discussion of corresponding solutions which are full of deficiency in section four. In part five, the integrated planning of the life security system for Chinese one‐child family is elaborated with risk and fund management. In the last part, we conclude that the family planning policy maintains stable, whereas measures to be taken are adjusted along with changeable new problems.

Findings

The policy insurance plays an increasingly important role in dealing with the life security of older people in one‐child families. It may be better to promote the kind of insurance.

Originality/value

The paper comprehensively discusses the life security system for Chinese families in compliance with the family planning policy.

Details

The Journal of Risk Finance, vol. 13 no. 3
Type: Research Article
ISSN: 1526-5943

Keywords

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Book part
Publication date: 12 October 2016

Abstract

Details

Making Tough Decisions Well and Badly: Framing, Deciding, Implementing, Assessing
Type: Book
ISBN: 978-1-78635-120-3

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Article
Publication date: 8 June 2021

Tianshu Li, Shukai Duan, Jun Liu and Lidan Wang

Stochastic computing which is an alternative method of the binary calculation has key merits such as fault-tolerant capability and low hardware cost. However, the hardware…

Abstract

Purpose

Stochastic computing which is an alternative method of the binary calculation has key merits such as fault-tolerant capability and low hardware cost. However, the hardware response time of it is required to be very fast due to its bit-wise calculation mode. While the complementary metal oxide semiconductor (CMOS) components are difficult to meet the requirements aforementioned. For this, the stochastic computing implementation scheme based on the memristive system is proposed to reduce the response time. The purpose of this paper is to provide the implementation scheme based memristive system for the stochastic computing.

Design/methodology/approach

The hardware structure of material logic based on the memristive system is realized according to the advantages of the memristor. After that, the scheme of NOT logic, AND logic and multiplexer are designed, which are the basic units of stochastic computing. Furthermore, a stochastic computing system based on memristive combinational logic is structured and its validity is verified successfully by operating a case.

Findings

The numbers of the elements of the proposed stochastic computing system are less than the conventional stochastic computing based on CMOS circuits.

Originality/value

The paper proposed a novel implementation scheme for stochastic computing based on the memristive systems, which are different from the conventional stochastic computing based on CMOS circuits.

Details

Circuit World, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0305-6120

Keywords

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Article
Publication date: 3 April 2018

Xin Hu, Bo Xia, Martin Skitmore and Laurie Buys

As a viable housing option for older people, retirement villages need to provide a sustainable living environment that satisfies their residents’ needs in terms of…

Abstract

Purpose

As a viable housing option for older people, retirement villages need to provide a sustainable living environment that satisfies their residents’ needs in terms of affordability, lifestyle and environmental friendliness. This is, however, a significant challenge for not-for-profit developers because of the high upfront costs involved in using sustainable practices. The purpose of this paper is to identify the sustainable features and practices adopted in not-for-profit retirement villages.

Design/methodology/approach

Because of the lack of quantitative historical data, a case study approach was adopted to identify the sustainable features and practices used in a not-for-profit retirement village in Sunshine Coast, Queensland, Australia. Data were collected based on interviews, direct observation and documentation, and collected data were analysed by using content analysis.

Findings

The research findings indicate that similar to private developers, not-for-profit developers also have the capability to make their village environment sustainable. In this case, the sustainable practices cover various aspects including the selection of village location, site planning, provision of facilities and services, social life and living costs. Although the associated costs of adopting sustainable features is a concern for both developers and residents, some of the identified sustainable practices in this case do not result in significant cost increase but can improve the residents’ quality of life substantially.

Practical implications

The research findings provide a number of practical implications on how to deliver sustainable retirement villages in a not-for-profit village setting.

Originality/value

This paper provides a first look at sustainable features and practices adopted in both the development and operation stages of a not-for-profit retirement village.

Details

Facilities, vol. 36 no. 5/6
Type: Research Article
ISSN: 0263-2772

Keywords

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