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This paper aims to demonstrate that it is important to have a methodological process that is reflexive and flexible to achieve fluid interactions that add rigour and energy to the overall process of a built environment project.

This paper outlines the Prospective through Scenarios futures process used in a study called the “Workplace of the Future”. It also discusses how and why the methodology evolves over the course of the project with participant feedback as the main source of information for the analysis.

Change is the one factor in the Prospective through Scenarios methodological development that ensures the participants to think deeply and laterally in a futures process, from which a value‐driven process is achieved.

Novel futures techniques have been applied to a discipline that is usually reactive and quantitative – workplace provision and facilities management.

In the near future work will no longer be a place, but a range of activities that can be conducted virtually anywhere and at any time. This paper gives a comprehensive view of the critical management issues that need to be considered when providing a responsive and effective human support service to underpin a wide variety of transient work patterns, undertaken at different venues and at dispersed locations. In the future, facilities management may need to move nearer to the core of an organisation’s business in order to support the “free‐style” deployment of its human resources to working practices that are increasingly space and time flexible.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

To enable facility management to define workplace strategy basing on organizations strategy and operations.

In facility planning the workplace strategy process is subject to conditions of continuous change and uncertainty. The theory of workplace planning is constructed on the basis of production and commitment making concepts in order to link workplace to organization's general strategy. Workplace planning process includes computer‐aided applications for practical work. They measure owner needs such as user functions, geometrical and temporal needs, spatial performance and associated costs, thereby enabling activity‐based cost management.

The customer workplace is linked to a complex social system. Achieving a final commitment of an organization is an iterative process of commitments, withdrawals and new approaches. The workplace planning process displays evidence of supporting group collaboration in terms of fostering stakeholder engagement, developing high quality information, supporting innovation in the owner's functions, and the appropriate sharing of facility spaces among owner groups operating with limited resources. In the project case, the need for space (and life cycle costs) decreased 20 percent. All the activities can still be supported because of improved utilization.

This research is concentrated on workplace needs, use and costs. It does not cover user operations efficiency or costs (like salaries, education etc.)

Workplace planning process and applications have been in practical use for several years. The results have been in concordance with case project findings.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐17; Journal of Property Investment & Finance Volumes 8‐17; Property Management Volumes 8‐17; Structural Survey Volumes 8‐17.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐17; Journal of Property Investment & Finance Volumes 8‐17; Property Management Volumes 8‐17; Structural Survey Volumes 8‐17.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐17; Journal of Property Investment & Finance Volumes 8‐17; Property Management Volumes 8‐17; Structural Survey Volumes 8‐17.