Search results

The purpose of this paper is to explore existing and desired methodologies for systematic quality work to promote quality in preschools from the principal’s perspective.

A collaborative approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to those portfolio assignments were analysed by the research team and subsequently compared to total quality management values.

Existing and desired methodologies for systematic quality work are presented and sorted into 13 and 17 groups, respectively. The principals desire four times more methodologies than they are presently using to promote systematic quality work, and the results show that they must extend their methodologies to support TQM values.

This research is based on answers collected from 18 principals in one municipality in Sweden.

The use of the cornerstone model provides a framework to illustrate the application of TQM in preschools.

Principals struggle to find time for systemic quality work. The presented results can be used to work systematically with quality in preschools and other organizations.

Although quality assurance (QA) was introduced more than a decade ago in the UK, the implementation of QA systems in the Singapore construction industry is still a relatively new phenomenon. While QA is now slowly making its presence felt in the Singapore construction industry over the past two years, there has been a lack of study of the problems faced by practitioners in implementing QA for building projects at its infancy stage in the industry. Examines the problems faced during this infancy stage and draws lessons therefrom.

Social loafing is a key inhibitor in group-based student learning and is a key challenge in administering group-based assessments in higher education. This study examines differences in the effects of antecedents of social loafing (disruptive behaviour, social disconnectedness and apathy) on work quality by comparing student-created and instructor-created groups. The study also investigates how group members' efforts to “pick up the slack” of social loafers in the two kinds of groups moderate the effect of antecedents of social loafing on work quality.

Post-graduate students from two different sessions of the Marketing Management unit participated in the study: 95 students from session 1 and 90 students from session 2. One session represented student-created groups and the other session represented instructor-created groups. Each group consisted of five students. Partial Least Square (PLS) estimation using SmartPLS was used to assess the direct and interaction effects.

The results indicate differences in the effects of the antecedents of social loafing such as apathy and disruptive behaviour on work quality for both student-created and instructor-created groups. Social disconnectedness was found to have no significant effect on work quality. Interestingly, the study found significant differences in the effects of “pick up the slack” on the work quality of student-created and instructor-created groups. Members of student-created groups who picked up the slack of social loafers improved the work quality for unit assessment. This effect was not significant for instructor-created groups.

Extant literature on social loafing predominantly focusses on its effect on students' work quality and educational achievement. This study contributes to the literature by investigating how the student-created and instructor-created group members' efforts to pick up the slack of social loafers moderate the effects of the antecedents of social loafing on work quality.

The purpose of this paper is to analyse the association between the type of contract (temporary vs permanent) and the quality of work and its different dimensions before and after the economic crisis among Spanish employees.

Structural equations techniques are used to analyse the association between the type of contract and the work quality and its different dimensions before and after the crisis. Data are drawn from the 2006/2007 and 2009/2010 waves of the Encuesta de Calidad de Vida en el Trabajo.

The results show that in the two considered periods there are no differences in quality of work among male involuntary temporary workers and those with permanent contracts. However, there is an adverse widening gap across all dimensions of work quality for women in involuntary temporary employment during the economic crisis. There is also a shift among men and women in involuntary temporary employment from valuing intrinsic job quality dimension in the pre-crisis period to valuing more the work environment dimension during the crisis period.

The analysis is limited by the continuity of variables across years and the high proportion of missing values in some variables. The obtained results cannot be interpreted in terms of causality.

This is the first study to consider whether the deterioration in the Spanish labour market during the crisis has affected the relationship between the type of contract and the different dimensions of the quality of work.

Introduction Consider a hi‐fi loudspeaker manufacturing company acquired on the brink of insolvency by an American multinational. The new owners discover with growing concern that the product range is obsolete, that manufacturing facilities are totally inadequate and that there is a complete absence of any real management substance or structure. They decide on the need to relocate urgently so as to provide continuity of supply at the very high — a market about to shrink at a rate unprecedented in its history.

The purpose of this paper is to explore how community aged care workers evaluate job quality using a job quality framework.

The study uses a qualitative approach. Data were collected using semi-structured interviews and focus groups from a large aged care organisation.

Perceptions of job quality are influenced by individual motivations, match between life-stage and work flexibility, as well as broader community views of the value of this type of work. Intrinsic factors (e.g. autonomy, job content) moderate the impact of extrinsic factors such as pay and job security.

The sample is relatively small and the study is based on data from one aged care organisation which may not reflect employment conditions in other organisations.

Attraction and retention of community care workers can be improved by addressing factors associated with remuneration (including employment contracts and hours of work) and career structures. Skill and experience-based career structures would help build organisational capacity as well as making these jobs more attractive.

The demand for community care will continue to increase. Attracting, retaining and managing this workforce will be critical to meeting society’s expectations regarding the future care needs of older people.

This research explores an under-researched workforce group in a critical area of aged care management. It highlights two key areas with the potential to improve employee perceptions of job quality and therefore address issues related to attraction, retention, job satisfaction and ultimately organisational performance.

Although it is often posited that quality circles are an instrument for improving both efficiency and quality of working life, little systematic research has been done. In 1985 therefore, the Dutch Ministry of Social Affairs and Employment initiated a research study. Describes the results of this study in seven Dutch organizations about the effect of quality circles on the quality of working life. First presents an analytic model in which the main assumption is that the structure of the production process can be considered as an important contingency for the success of quality circles. Next, examines seven cases of Dutch quality‐circle programmes. These programmes are analysed using the above mentioned framework. One of the main overall conclusions is that whether quality circles are a means to improve the quality of working life or not is, among other factors, determined largely by the characteristics of the production structure. Therefore, more attention should be focused on the given production structure of organizations whenever quality circles are initiated.

Banking industry forms a part of financial services that has emerged itself as the most important source for India’s economic growth. Job satisfaction of employees is one of the important pre-requisites to ensure smooth functioning of banks. The purpose of this paper is to explore the association of job satisfaction with the quality of work life factors of bank employees (n=300), followed by the essential influential relationship of these concepts with socio-demographic characteristics, thereby, proving its own distinct contribution to the subsist body of literature.

This study has considered five private sector banks in India and has used the technique of multi-stage sampling to collect primary data. The respondents from different cadres, namely, executive, associate and manager involved in customer-oriented interactions participated in this survey. The analysis has been conducted by applying descriptive statistics, regression analysis (impact of the quality of work life factors on job satisfaction) and χ² statistics (association of the quality of work life and job satisfaction with socio-demographic variables). The results have been compared with the Herzberg Theory of Job Satisfaction.

The results of the study show the presence of variance (R² 61.40 percent) in job satisfaction as explained by the quality of work life constructs. The unconducive work environment has confirmed negative association with job satisfaction. The study foresees to contribute useful information to the top management level in the organizations to enhance employees’ overall job satisfaction.

The opaqueness with which the Indian banking industry has its roots and existence in India, the present study clearly has limits: the small size of the sample and the study considered only private sector banks.

A planned approach at organizational and individual level is highly recommended. The bank management must realize the importance of their devoted staff by giving them quality work environment. The initiatives like regular exercise routines can be adopted to reduce stress. Some respondents expressed the need for intercity branch associations, which can help them to solve common problems, better learning opportunities with an informal atmosphere along with other training sessions organized formally.

The paper gives a theoretical explanation of the quality of work life and job satisfaction factors in the Indian private banks falling under the umbrella of Indian banking industry with respect to the employees of private sector banks.

The aim of this paper is to explore how employees make sense of their work context and its influence on their learning orientation to improve their quality of work life.

Qualitative data drawn from a dynamic online discussion that spanned three years were used in the content analysis. A total of 137 MBA participants from a university in the southwest of the USA contributed to the online forum.

Perception of work-life context influences the cognitive intent of employees in such a way that they change their learning orientation and develop learning strategies to improve their current work conditions. These strategies are in turn influenced by their sensemaking of the context to determine their quality of work life.

The study illuminates the relationship between learning and context through the theoretical perspective of sensemaking. It extends the concept of learning orientation as operating at the individual and group levels other than the organizational level.

Organizational leaders and human resource development (HRD) professionals will recognize how certain contextual stimuli can trigger their employees ' readiness to learn and improve their work life. They can direct their employees ' learning orientation through job redesign and job enrichment.

The study provides a learning context to quality of work life, an area that has not been extensively researched in the HRD literature. By exploring sensemaking of quality of work life in the context of learning, the paper offers a more encompassing perspective of learning orientation and quality of work life contexts.

The purpose of this paper is to empirically analyse gender differences in job quality during the first years of the economic crisis in Spain.

The paper uses microdata from the Quality of Working Life Survey. A representative sample of 5,381 and 4,925 Spanish employees (men and women) in 2008 and 2010, and a two-stage structural equation modelling (SEM) are empirically tested.

The study revealed three main results. First, the improvement in job quality was more favourable to men than it was to women. Second, the gender differences in the explanation of job quality increased considerably in favour of men. Third, this increase in gender-related job inequality in favour of men is explained by a worsening of 4 of the 5 explanatory dimensions thereof: intrinsic job quality; work organisation and workplace relationships; working conditions, work intensity and health and safety at work; and extrinsic rewards. Only inequality in the work-life balance dimension remained stable.

The availability of more detailed microdata for other countries and new statistical methods for analysing causal relationships, particularly SEM-PLS, would allow new approaches to be taken.

Public policy measures required to fight against gender inequalities are discussed.

The paper contributes to enrich the understanding of the multidimensional and gender-related determinants of job quality and, in particular, of studying the effects of the first years of the economic crisis.