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The purpose of this article is to guide administrators in making their organizations web sites accessible to people with disabilities.

It summarizes legal issues, access challenges for people with disabilities, accessibility guidelines and standards, accessibility tests, and steps that can be taken by administrators to assure that web sites are accessible.

The author concludes with steps that administrators can take to assure the accessibility of web sites.

It is made clear that administrators do not need a broad range of technical skills regarding web site design in order to direct staff to make organizational web sites accessible and provide them with the tools and guidance they need.

The purpose of this paper is to compare five major web search engines (Google, Yahoo, MSN, Ask.com, and Seekport) for their retrieval effectiveness, taking into account not only the results, but also the results descriptions.

The study uses real‐life queries. Results are made anonymous and are randomized. Results are judged by the persons posing the original queries.

The two major search engines, Google and Yahoo, perform best, and there are no significant differences between them. Google delivers significantly more relevant result descriptions than any other search engine. This could be one reason for users perceiving this engine as superior.

The study is based on a user model where the user takes into account a certain amount of results rather systematically. This may not be the case in real life.

The paper implies that search engines should focus on relevant descriptions. Searchers are advised to use other search engines in addition to Google.

This is the first major study comparing results and descriptions systematically and proposes new retrieval measures to take into account results descriptions.

The purpose of this paper is to introduce service‐learning 2.0 model based on four new paradigms in the global business landscape: connectivity, creativity, community, and complexity.

The paper reviews four paradigm shifts and their effects on service‐learning practices and methodology: wikinomics and mass collaboration, collective intelligence and open innovation, appreciative inquiry and positive organizational scholarship (POS), and self‐organizing systems and the new sciences.

Service‐learning 2.0 can be used to develop our students' twenty‐first century thinking skills through applied community engagement projects, namely: interactivity and interconnectedness, innovation and insight, and inspiration and intuition, integrative and interdisciplinary thinking.

Service‐learning 2.0 principles and pedagogy can help students appreciate and prepare for increasing complexity and paradox of management and organizations in the light of global, social and organizational changes of the twenty‐first century.

Service‐learning 2.0 model represents the pedagogy, principles, and processes that are better suited to the global, technological, and social changes and challenges of the 21st century.

The study aims to explore major internationally operating hotel groups and their corporate diversity statements. An understanding of these statements is critical for the analysis of workforce diversity actions, as they shape the policy framework and basis for any diversity management (DM) program or initiative.

The study applied a qualitative content analysis of corporate web sites. The analysis and evaluation of the data was not treated in statistical terms or in any quantifiable measures due to the study's rather exploratory and inductive nature. Moving away from traditional forms of validity and reliability, this study applied Denzin and Lincoln's authenticity criteria.

Most of the selected hotel companies with diversity management strategies and policies need to communicate their diversity management activities and actions more extensively and clearly via their corporate web sites to help support employee recruitment efforts, attraction of talents with different educational and cultural backgrounds, development of multiple (minority) supplier relations and corporate social responsibility (CSR) image, and accessibility into new markets.

This study should be seen as a starting point with some of the arguments and conclusions to be reconfirmed with more case‐study based explorations of corporate DM policies and their translation into operational actions and programs.

Communicating in a more effective and structured way, corporate or operational diversity strategies and activities via corporate web sites will provide hotel organizations with a key sustainable competitive advantage in talent recruitment, CSR and market accessibility.

This study provides a starting point for better understanding corporate diversity management in the global hotel industry.

This chapter aims to help librarians understand the underlying rationale for Resource Description and Access (RDA) and recognize the great potential of the Semantic Web for libraries.

It explains the linked data model and Semantic Web technologies in basic, informative terms, and describes how the Semantic Web is constructed. Semantic Web standards and technologies are discussed in detail, including URI, RDF, and ontologies. The study also traces the development of RDA and some of the major library Semantic Web projects. The authors explore how RDA shapes bibliographical data and prepares it for linked data in the Semantic Web. In addition, this study examines what libraries in the United States and the rest of the world have achieved in implementing RDA since its release.

RDA is the correct approach libraries should take.

This is the first and only chapter that covers the development of RDA in other countries as well as in the United States. It is highly informative for anyone who wishes to understand the RDA and Semantic Web and their relevance to libraries in a short period of time.

Non‐discursive practices such as the economy and political constellations have always caused shifts in history. However, in the network society of today, these shifts have become omnipresent. Globalization of health and medical tourism have created a shift or rupture in the history of healthcare provision and into the lives of different stakeholders. The purpose of this paper is to detect and assess the rupture caused by global health care or medical tourism within the field of the written media, in order to define the reality of medical tourism as a trans‐historical field.

The methodology of this study comprised an extensive discourse analysis of written and new media performed over a time frame of more than a decade. Market, medical, ethical and patient discourses were detected along scientific sources, international and local newspapers.

Results indicate that a change in the market discourse has caused a shift in the attitude towards medical tourism, where ethical voices are seen as submissive to the market logic. In the current time perspective, medical tourism has become more mature with the development of non‐ethical counterparts such as organ tourism and reproductive tourism as a consequence.

The research framework shows that the general public receives a normative message from the medical tourism sector.

To explore the organisational issues involved in implementing an enterprise resource Planning (ERP) system as the main approach to change management within a large global organisation, from a management perspective.

A case based research approach is used which includes participant observation and semi structured interviews with all of the case management team.

The findings indicate that ERP should be incorporated within a wider change programme, with changes to people management and cultural practices, in addition to process change. Much more consideration should be given to organisational change issues prior to design and implementation of ERP.

The study is limited to that of a management perspective.

The findings can be used to guide management teams in designing and implementing ERP as part of a wider approach to organisational change.

The paper contributes to the need for ERP studies that go beyond technical implementation issues and which address associated complex change management.

Little is known about the extent to which management and engineering publications dedicated to the study of quality management topics make use of mixed methods, what types of studies have been conducted and how effective mixed methods have been. The aim of the current paper is to analyse how mixed methods have been used in quality management research.

To address this purpose, a bibliometric analysis was conducted of papers using mixed methods designs to investigate quality management issues and published in the SCOPUS database. CiteSpace software was used to assist in the categorisation and mapping process.

Ninety articles were identified and analysed. The results show that mixed methods are mainly used either to compare different perspectives drawn from quantitative and qualitative data or to develop better measurement instruments. Sequential mixes occur more often than concurrent approaches. Moreover, there is a link between the purpose of the study and the approaches followed to combine qualitative and quantitative methods. Yet, the contribution of the use of mixed methods to achieving the aims of the study is not easy to assess as the purposes of using mixed methods are often not clearly stated.

As one of the first papers to examine how qualitative and quantitative methods are being combined in quality management research, this study is expected to contribute to the literature by providing some insights into how mixed methods can be more effectively used in this field.