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Article
Publication date: 11 April 2018

Wojciech D. Piotrowicz

The purpose of this paper is to investigate humanitarian supply chains in the context of the Ukrainian crisis as example of complex emergency. The paper focuses on a…

Abstract

Purpose

The purpose of this paper is to investigate humanitarian supply chains in the context of the Ukrainian crisis as example of complex emergency. The paper focuses on a selection of support modes: in-kind donations, cash-based assistance and local procurement.

Design/methodology/approach

This paper adopts a case-study approach and interpretive paradigm. Findings are based on the analysis of primary sources including interviews with three Polish humanitarian organizations, internal documents, and secondary sources such as published reports.

Findings

Findings indicate that in a middle-income urbanized country such as Ukraine non-standard modes such as cash transfer programs and local procurement can be employed, since the necessary infrastructure and market are operational. However, each mode has limitations, so they should match the local context and the needs of diverse social groups.

Research limitations/implications

The findings and recommendations are specific to the case analyzed, Ukraine, and its socio-economic context. The research contributes to discussions about mode selection, stressing the links between mode, stage of the disaster response and local context.

Practical implications

Applying cash transfers and local procurement can reduce supply chain costs, such as transport and warehousing. Shortened supply chains enable faster responses and increased agility.

Social implications

Cash transfers and procurement involve the local community and beneficiaries, and can better fulfill needs maintaining people’s dignity. However, for vulnerable groups and those in conflict zones, in-kind goods are a better option.

Originality/value

The author argues that the much-discussed dichotomy of cash or goods does not reflect reality; local and regional procurement should be added as important support modes in middle-income countries in crisis.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 8 no. 3
Type: Research Article
ISSN: 2042-6747

Keywords

Content available
Article
Publication date: 15 June 2021

Claudia Paciarotti, Wojciech D. Piotrowicz and George Fenton

The paper is focused on standards in humanitarian logistics and supply chain. Standards, implemented between organisations, allow improving the interoperability of…

Abstract

Purpose

The paper is focused on standards in humanitarian logistics and supply chain. Standards, implemented between organisations, allow improving the interoperability of humanitarian operations. The paper aims (1) to review a state-of-the-art approach to the topic by the academic community, (2) to evaluate the current use of standards among humanitarian organisations and (3) to investigate the perceived need for further and specific standards.

Design/methodology/approach

To achieve the aims, the literature was reviewed; then a survey on 227 professionals from the humanitarian logistics sector was conducted.

Findings

Based on 227 responses, it is possible to conclude that most surveyed professionals recognise the need for and the importance of standardisation in humanitarian logistics, especially in areas such as procurement, distribution, medical logistics and logistics planning, which were perceived as critical areas that require standardisation.

Research limitations/implications

Practitioners and scholars were targeted via social media, through mailing lists and via communication from the practitioner organisation – the Humanitarian Logistics Association (HLA). While it provided good access to different groups of respondents, the response rate is not possible to calculate.

Practical implications

The findings confirm the high importance of standardisation, indicating areas and functions that should be standardised first. Standardisation may improve cooperation between different humanitarian actors, allowing better service provision for beneficiaries. Thus there are also potential negative impacts, i.e. impact on localisation, which should be overcome.

Social implications

Results do not have a direct social impact; however, they stimulate research and work among practitioners on standardisation, which in turn could improve cooperation between humanitarian actors, thereby enabling a better humanitarian response in emergencies.

Originality/value

The majority of papers on standardisation use a qualitative approach. This paper applies a survey among a large network of humanitarian practitioners, capturing their view on the topic and perception of the need for standardisation. The work is descriptive; however, it could be used as a base for further studies related to humanitarian standards.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 11 no. 3
Type: Research Article
ISSN: 2042-6747

Keywords

Content available
Article
Publication date: 2 March 2021

Russell Harpring, Amin Maghsoudi, Christian Fikar, Wojciech D. Piotrowicz and Graham Heaslip

This study aims to describe the compounding factors in a complex emergency, which exacerbate a cholera epidemic among vulnerable populations due to supply chain…

Abstract

Purpose

This study aims to describe the compounding factors in a complex emergency, which exacerbate a cholera epidemic among vulnerable populations due to supply chain disruptions. Basic needs such as food, medicine, water, sanitation and hygiene commodities are critical to reduce the incidence rate of cholera and control the spread of infection. Conflicts cause damage to infrastructure, displace vulnerable populations and restrict the flow of goods from both commercial and humanitarian organizations. This study assesses the underlying internal and external factors that either aggravate or mitigate the risk of a cholera outbreak in such settings, using Yemen as a case study.

Design/methodology/approach

This study adopts a system dynamics methodology to analyze factors that influence cholera outbreaks in the context of the Yemeni Civil War. A causal loop diagram with multiple components was constructed to represent the complexities of humanitarian situations that require critical decision-making. The model was built using data from humanitarian organizations, non-governmental organizations and practitioners, along with literature from academic sources. Variables in the model were confirmed through semi-structured interviews with a field expert.

Findings

Compounding factors that influenced the cholera outbreak in Yemen are visualized in a causal loop diagram, which can improve the understanding of relationships where numerous uncertainties exist. A strong link exists between humanitarian response and the level of infrastructure development in a country. Supply chains are affected by constraints deriving from the Yemeni conflict, further inhibiting the use of infrastructure, which limits access to basic goods and services. Aligning long-term development objectives with short-term humanitarian response efforts can create more flexible modes of assistance to prevent and control future outbreaks.

Research limitations/implications

The model focuses on the qualitative aspects of system dynamics to visualize the logistics and supply chain-related constraints that impact cholera prevention, treatment and control through humanitarian interventions. The resulting causal loop diagram is bounded by the Yemen context; thus, an extension of the model adapted for other contexts is recommended for further study.

Practical implications

This study presents a systematic view of dynamic factors existing in complex emergencies that have cause-and-effect relationships. Several models of cholera outbreaks have been used in previous studies, primarily focusing on the modes and mechanisms of transmission throughout a population. However, such models typically do not include other internal and external factors that influence the population and context at the site of an outbreak. This model incorporates those factors from a logistics perspective to address the distribution of in-kind goods and cash and voucher assistance.

Social implications

This study has been aligned with six of the United Nations Sustainable Development Goals (SDGs), using their associated targets in the model as variables that influence the cholera incidence rate. Recognizing that the SDGs are interlinked, as are the dynamic factors in complex humanitarian emergencies, the authors have chosen to take an interdisciplinary approach to consider social, economic and environmental factors that may be impacted by this research.

Originality/value

This paper provides an insight into the underlying inter-relations of internal and external factors present in the context of a cholera outbreak in a complex crisis. Supply chains for food; water, sanitation and hygiene; and health products are crucial to help prevent, control and treat an outbreak. The model exposes vulnerabilities in the supply chain, which may offer guidance for decision makers to improve resilience, reduce disruptions and decrease the severity of cholera outbreaks.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 11 no. 2
Type: Research Article
ISSN: 2042-6747

Keywords

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Article
Publication date: 9 November 2015

Wojciech Piotrowicz and Richard Cuthbertson

The purpose of this paper is to explore the approaches and metrics used to measure supply chain (SC) performance, and to understand the relative perceived importance of…

Abstract

Purpose

The purpose of this paper is to explore the approaches and metrics used to measure supply chain (SC) performance, and to understand the relative perceived importance of such measures.

Design/methodology/approach

This research is based on empirical data captured through a survey of SC professionals in a variety of business sectors.

Findings

The research confirms the importance of the balanced scorecard (BSC) approach, with BSC, SCOR and economic value added being the most commonly used tools. Economic metrics dominate, focused on cost and customer service. While social and environmental-related measures are of emerging importance, they appear to be of similar importance to economic metrics only when backed up by a legal obligation.

Research limitations/implications

The small sample of 51 companies was based on access and the group is not wholly representative of all businesses. Respondents were mainly managers from EU countries involved in procurement, logistics and transport activities. Surveyed companies included manufacturing, automotive, retail, logistics services and wholesaling businesses.

Practical implications

The common key performance indicators (KPI’s) are identified. These include measures related to: quality, efficiency, responsiveness, health and safety, employees, emission, natural resources utilisation, waste and recycling. Issues that influence the usage of measurement systems as well as the company and SC levels are ranked.

Social implications

Implementation of a monitoring system and subsequent usage of the collected data may help to reduce negative external impacts on society and the environment.

Originality/value

The field of SC performance management is still developing, with growing empirical work. Nevertheless this paper is one of the first attempts to carry out such an analysis focused on metrics and their usage. The survey instrument has been tested and can now be applied to other contexts.

Details

International Journal of Productivity and Performance Management, vol. 64 no. 8
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 25 September 2009

Wojciech Piotrowicz and Richard Cuthbertson

The purpose of this paper is to introduce sustainability as a new dimension of information systems (IS) evaluation. Customers, policymakers and business partners…

Abstract

Purpose

The purpose of this paper is to introduce sustainability as a new dimension of information systems (IS) evaluation. Customers, policymakers and business partners increasingly require the monitoring and reporting of the organisational impact on sustainability. However, traditional IS evaluation approaches are not able to capture the impact of information technology (IT)/IS on sustainability, especially in relation to social and environmental dimensions, so the authors want to stimulate discussion and research related to this area.

Design/methodology/approach

This paper is conceptual. However, it is based on the results of an existing related research project focussed on supply chain evaluation.

Findings

In order to stimulate discussion and research, the authors propose a framework that was originally developed to evaluate supply chain practices, in which IS often play a major role. The framework is built on three dimensions – economic, social and environmental – which are divided further into three sub‐dimensions. It can be used as a starting point to develop a framework for sustainability‐oriented IS evaluation.

Research limitations/implications

The framework was originally developed for supply chain evaluation; however, it has generic features that can be adjusted or modified in order to be applied to a whole range of IT/IS initiatives

Practical implications

Sustainability and its new dimensions create new challenges for information systems evaluation. Companies require frameworks and tools that can help them to measure and evaluate the impact of IS on sustainability. The researcher's role is to answer such needs and focus on this emerging research topic; this paper aims to stimulate such research.

Originality/value

Sustainability is a new dimension in IT/IS evaluation. Current approaches do not include all sustainability dimensions (environmental aspects are excluded, evaluation of the social impact is limited).

Details

Journal of Enterprise Information Management, vol. 22 no. 5
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 27 July 2010

Wojciech Piotrowicz and Zahir Irani

This paper aims to present electronic procurement benefits identified in four case companies from the information technology (IT), hi‐tech sector.

Abstract

Purpose

This paper aims to present electronic procurement benefits identified in four case companies from the information technology (IT), hi‐tech sector.

Design/methodology/approach

Multi‐case study design was applied. The benefits reported in the companies were analysed and classified according to taxonomies from the information systems discipline. Finally, a new benefits classification was proposed. The framework was developed based on information systems literature.

Findings

The research confirmed difficulties with benefits evaluation, as, apart from operational benefits, non‐financial, intangible benefits at strategic level were also identified. Traditional evaluation methods are unable to capture all benefits categories, especially at strategic level. New taxonomy was created, which allows evaluation of the complex e‐procurement impact. In the proposed taxonomy, e‐procurement benefits are classified according to their level (operational, tactical, strategic), area of impact, applying scorecard dimensions (customer, process, financial, learning and growth). In addition the benefits characteristic is captured (tangible, intangible, financial and non‐financial).

Research limitations/implications

Research is based on four case studies only. Findings are specific to case companies and the environment in which they operate. The framework should be tested further in different contexts.

Practical implications

The new taxonomy allows evaluation of the complex e‐procurement impact, demonstrating that benefits achieved do not concern merely the financial impact. The framework can be applied to preparing new systems implementation as well as to evaluating existing systems.

Originality/value

The paper applies information systems frameworks to the electronic procurement field, which allows one to look at e‐procurement systems considering its complex impact. The framework can also be used to evaluate different systems, not simply e‐procurement.

Details

Journal of Enterprise Information Management, vol. 23 no. 4
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 20 June 2008

Richard Cuthbertson and Wojciech Piotrowicz

This research aims to identify, categorise and compare supply chain measures and benefits listed in literature‐based case studies that were named as “best practices”.

Abstract

Purpose

This research aims to identify, categorise and compare supply chain measures and benefits listed in literature‐based case studies that were named as “best practices”.

Design/methodology/approach

The research applies iterative triangulation which is a method used to build theories from existing case studies. Selected case studies collected by project partners are used as a source of secondary data. The paper applies various approaches to classifying supply chains as well as identifying the difference between measures proposed in the literature and those used by case companies.

Findings

The analysis of the selected sample of cases indicated that the most common measures were related to economic aspects and to operational level activities. There is a lack of shared supply chain measures at the inter‐organizational level, while social and environmental aspects are largely ignored.

Originality/value

The majority of the measures identified in the collected cases were economic (relating to cost, time, quality and customer). Metrics at an operational level dominate, while supply chain metrics are hardly used. Findings indicate that current performance measurement approaches do not generally include social and environmental issues, which are becoming increasingly important in business.

Details

International Journal of Productivity and Performance Management, vol. 57 no. 5
Type: Research Article
ISSN: 1741-0401

Keywords

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Article
Publication date: 26 July 2011

Richard Cuthbertson and Wojciech Piotrowicz

The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts.

Abstract

Purpose

The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts.

Design/methodology/approach

This is a conceptual paper, which includes an extensive literature review and an illustrative case study. The content, context, process framework is applied to structure the body of knowledge and the case study.

Findings

Supply chain performance measurement is a context‐dependent process, tailored to specific supply chain requirements. To understand how a performance measurement system in a supply chain has developed and is used there is a need to capture its context, process and content.

Research limitations/implications

The framework is illustrated by a single case study. Further empirical research is required to fully appreciate the breadth of application of this framework.

Practical implications

The proposed framework can help to develop performance measurement systems that are suitable for certain organisational and supply chain contexts in which a company operates, as well as to compare different systems used across different supply chains.

Originality/value

The paper demonstrates an approach for analysing existing supply chain performance measurement systems that can be applied across different supply chains and sectors. This will create an opportunity to use a consistent data collection process across a variety of supply chain situations and thus generate data for further theory development.

Details

International Journal of Productivity and Performance Management, vol. 60 no. 6
Type: Research Article
ISSN: 1741-0401

Keywords

Content available
Article
Publication date: 27 July 2010

Zahir Irani and Maged Ali

Abstract

Details

Journal of Enterprise Information Management, vol. 23 no. 4
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 15 February 2018

Erdem Galipoglu, Herbert Kotzab, Christoph Teller, Isik Özge Yumurtaci Hüseyinoglu and Jens Pöppelbuß

The purpose of this paper is twofold: to identify, evaluate and structure the research that focusses on omni-channel retailing from the perspective of logistics and supply…

Abstract

Purpose

The purpose of this paper is twofold: to identify, evaluate and structure the research that focusses on omni-channel retailing from the perspective of logistics and supply chain management; and to reveal the intellectual foundation of omni-channel retailing research.

Design/methodology/approach

The paper applies a multi-method approach by conducting a content-analysis-based literature review of 70 academic papers. Based on the reference lists of these papers, the authors performed a citation and co-citation analysis based on the 34 most frequently cited papers. This analysis included multidimensional scaling, a cluster analysis and factor analysis.

Findings

The study reveals the limited consideration of logistics and supply chain management literature in the foundation of the omni-channel retailing research. Further, the authors see a dominance of empirical research as compared to conceptual and analytical research. Overall, there is a focus on the Western retail context in this research field. The intellectual foundation is embedded in the marketing discipline and can be characterised as lacking a robust theoretical foundation.

Originality/value

The contribution of this research is identifying, evaluating and structuring the literature of omni-channel research and providing an overview of the state of the art of this research area considering its interdisciplinary nature. This paper thus supports researchers looking to holistically comprehend, prioritise and use the underpinning literature central to the phenomena of omni-channel retailing. For practitioners and academics alike, the findings can trigger and support future research and an evolving understanding of omni-channel retailing.

Details

International Journal of Physical Distribution & Logistics Management, vol. 48 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

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