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Article
Publication date: 28 October 2020

Yongdan Liu, Matthew Tingchi Liu, Andrea Pérez, Wilco Chan, Jesús Collado and Ziying Mo

The clothing industry is one of the most polluting industries in the world, although manufacturers and retailers are trying to revert this tendency by applying ethical fashion…

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Abstract

Purpose

The clothing industry is one of the most polluting industries in the world, although manufacturers and retailers are trying to revert this tendency by applying ethical fashion principles. Drawing on the knowledge–attitude–behavior (KAB) model or practice, this study aims to predict Chinese consumers' purchase intention of ethical fashion by employing and extending the theory of planned behavior (TPB).

Design/methodology/approach

The extended TPB model incorporates knowledge of ethical fashion and trust in the fashion industry and two critical variables in ethical fashion literature to explain the purchase intention of ethical fashion. Primary data from 245 Chinese respondents were collected in 2019. The model was tested and analyzed through structural equation modeling (SEM).

Findings

Results show that the extended TPB model has higher predictability than the original TPB model. Attitude toward ethical fashion and subjective norm significantly predicts purchase intention while perceived behavioral control (PBC) does not. In addition, trust of ethical fashion is positively related to attitude toward ethical fashion and purchase intention, whereas knowledge of ethical fashion plays a significant role in predicting trust and the three TPB factors. The subjective norm was found to have the most significant impact on consumers' intention to purchase ethical fashion, which shows that social pressure from one individual's reference group is the most dominant factor in forming consumer's purchase intention on ethical fashion.

Originality/value

The findings enrich the past literature on ethical fashion that trusting belief is a salient determinant of consumers' attitude toward ethical fashion and purchase intention of ethical fashion products. The findings also supported the applicability of KAB and TPB in the domain of ethical consumption in the context of a developing country.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 33 no. 5
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 14 May 2018

Haiyan Kong, Xinyu Jiang, Wilco Chan and Xiaoge Zhou

This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes and years of…

5683

Abstract

Purpose

This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes and years of publication of previous studies. This study also seeks to analyze research trends on job satisfaction in the field of hospitality and tourism.

Design/methodology/approach

The top hospitality and tourism journals were reviewed, and relevant papers were searched using the keyword “job satisfaction.” Content analysis was performed to identify the research objectives, main themes, influencing factors, outcomes and journals.

Findings

A total of 143 refereed journal papers were collected, of which 128 papers explored the influencing factors of job satisfaction, and 53 papers aimed to investigate outcomes. The predictors of job satisfaction were further classified into four groups, namely, organizational, individual, social and family and psychological factors.

Research limitations/implications

This study conducted a literature review on job satisfaction by using content analysis. A relatively comprehensive review of job satisfaction is provided. However, this preliminary study still has considerable room for improvement given the extensive studies on job satisfaction. Future studies may perform meta-analysis and attempt to find new values of job satisfaction.

Practical implications

Findings may shed light on practical management. From the individual perspective, education, interest and skills were found to be related to job satisfaction. Thus, managers should provide their employees with opportunities to train and update their skills. From the organizational perspective, organizational support and culture contributed positively to job satisfaction. This perspective highlighted the importance of effective management activities and policies. From the social and family perspective, family–work supportive policies must be implemented to enhance job satisfaction. From the psychological perspective, psychological issues were found to be closely related to job satisfaction. Thus, the employees’ stress should be reduced to ensure that they perform their jobs well.

Social implications

This study analyzed the determinants and outcomes of job satisfaction and highlighted the importance of enhancing job satisfaction from different perspectives. The interest of employees should be enhanced, their family–work conflict should be reduced and their psychological issues should be addressed to stimulate their enthusiasm. As job satisfaction contributes positively to organizational commitment and intention to stay, managers should conduct a series of organizational supportive activities to enhance job satisfaction, which will retain qualified employees.

Originality/value

This study conducted extensive research on job satisfaction and drew a systematic picture of job satisfaction on the basis of its determinants and outcomes, research objectives, main themes and journals. All findings were comprehensive and combined to contribute to the literature and serve as a foundation for further study.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

Content available
Article
Publication date: 13 June 2016

Fevzi Okumus, Po-Ju Chen, Nelson A. Barber, Wilco Chan and Willy Legrand

1019

Abstract

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 6
Type: Research Article
ISSN: 0959-6119

Article
Publication date: 12 April 2013

Wilco W. Chan, Sylvester Yueng, Eric Chan and Danny Li

Water heating is one of the major energy‐consuming operations in the lodging sector. The purpose of the current study is to estimate the energy consumed and emission associated…

1985

Abstract

Purpose

Water heating is one of the major energy‐consuming operations in the lodging sector. The purpose of the current study is to estimate the energy consumed and emission associated with hot water usage, to predict the energy cost required under different hot water systems in hotels; and to create a model for the decision‐making criteria in selecting hot water systems.

Design/methodology/approach

A total of 24 hotels, which use heat pumps as their main water heating systems, were investigated. A tailor‐made model for estimating the energy requirement of the water heating system was employed. Comparative studies on the energy consumption and energy costs of various types of water heating systems, including heat pumps, diesel boilers, gas boilers, and electric boilers, were conducted. Moreover, an analytic hierarchy process was used to analyze hoteliers' and lenders' selection criteria for water heating facilities.

Findings

The energy output for water heating by heat pumps was estimated at 15 GW in the lodging sector. The use of heat pumps can achieve substantial energy savings and reduction of air pollutants when compared with the energy requirements under conventional boilers. The latter accounts for 13 percent of the hoteliers' total decision weight on choosing water‐heating systems. Whereas the air pollutants generated by gas‐fired boilers are remarkably lower than those emitted in the power plants due to the use of heat pumps. Both bankers and hoteliers consider seriously the energy saving potential of hot water supply by trucks.

Research limitations/implications

Due to the small number of decision‐makers in hotels participating in the analytic hierarchy process, the result can only provide an indication of the overall picture of the selection criteria adopted by hoteliers.

Practical implications

The analysis provides hotel owners and managers with an objective and scientific investigation of the emission prediction and energy cost estimation based on the use of different hot water systems. Hotel operators and owners can use the analytical results as reference for making green purchasing decisions.

Originality/value

The current study, which is based on the operational experiences of existing hotels, is a collaborative work between hospitality industry practitioners and educators. It is also the first of its kind to indicate the emission impact of various types of hotel water heating systems and the perspectives of hoteliers and bankers on these systems.

Details

International Journal of Contemporary Hospitality Management, vol. 25 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 10 July 2009

Wilco W. Chan

Implementation of environmental management systems (EMS) in hotels is gaining popularity world‐wide. ISO 14001, which is the only certifying document in the ISO 14000 series…

9066

Abstract

Purpose

Implementation of environmental management systems (EMS) in hotels is gaining popularity world‐wide. ISO 14001, which is the only certifying document in the ISO 14000 series, provides guidelines to set up an EMS. However, there is a paucity of information about the actual environmental measures implemented in ISO 14001 certified hotels. Therefore, the purpose of this paper is to identify and generalize the environmental measures undertaken by studied hotels and to evaluate the performance of these environmental measures.

Design/methodology/approach

Three case studies were carried out to identify the green measures undertaken in ISO 14001‐certified hotels. Both qualitative and quantitative data were collected and analyzed. Then, regression analysis was conducted to examine the relationship between monthly utilities input (electricity, gas, fuel oil and water) and activity parameters.

Findings

A total of 113 measures were identified, nearly half of which concern energy conservation. Results of multiple regression showed that R2 for different utilities varied. The explanatory power of equation was strong for electricity consumption, moderate for fuel gas consumption, and weak for both gas and water consumption.

Practical implications

The identified measures provide hoteliers with a thorough picture about the actual environmental works involved in this internationally recognized EMS. Hotel operators and owners can use these measures as a reference either for applying EMS certification or for developing their own EMS.

Originality/value

The paper, which was based on operational experiences from existing hotels, was a collaborative work between hospitality industry practitioners and educators. The paper is also the first of its kind to unveil the comprehensive environmental measures undertaken in city hotels with ISO 14001 certification.

Details

International Journal of Contemporary Hospitality Management, vol. 21 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 May 2005

Wilco W. Chan

The over‐estimation of the energy requirements in new hotels would not only increase energy consumption but also result in other additional costs. To address this issue, this…

3346

Abstract

Purpose

The over‐estimation of the energy requirements in new hotels would not only increase energy consumption but also result in other additional costs. To address this issue, this study attempts to establish the benchmark of electricity consumption and models energy demand of hotels.

Design/methodology/approach

A survey of 17 hotels and two power suppliers was conducted. Two approaches, namely averaging and multiple regression, were used to analyze the data.

Findings

The former approach found that the average electricity usage was 313 kWh/m2/year for city hotels in subtropical areas. The multivariate analysis revealed two significant variables – cooling degree day and number of occupied rooms– which determine the level of electricity consumption. Based on these findings, projections on electricity consumption for hotels in the next few years were made.

Originality/value

This study provides a fine‐tuned norm of electricity consumption, confirms the best temperature of cooling degree days for modeling electricity demand and further highlights some practical measures on saving electricity.

Details

International Journal of Contemporary Hospitality Management, vol. 17 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 June 2006

Wilco W. Chan and Kenny Ho

Environmental concerns have been increasing in the travel industry. However, most hotels are unwilling to develop an international environmental management system (EMS) probably…

13471

Abstract

Purpose

Environmental concerns have been increasing in the travel industry. However, most hotels are unwilling to develop an international environmental management system (EMS) probably due to a lack of resources and knowledge. In order to encourage more organizations to take part in the EMS, three cases adopting international EMS are investigated to ascertain the ways to support the formation of EMS. Based on their experience, hoteliers are encouraged to team up with green members to apply for research funding for the investigation and implementation of EMS. Also, “energy performance contracting” methods to finance environmental improvement projects in hotels were also discussed.

Design/methodology/approach

A single case study approach was adopted to illustrate the differences in the resources mobilization for setting EMS in these three hotels. A search of documentary evidence and interviews with hotel staff was the main instrument for data collection.

Findings

The Shangri‐la Hotel used its own resources to set up its EMS and strategically used its developed template for other hotels in the group to follow. The other two hotels, Nikko and Grandstanford, adopted a creative and “non‐balance sheet” approach to mobilize resources for the formation of EMS. Both hotels have recourse to external resources including a university's engineering department, hotel management school, green bodies, government funds and trade associations to develop and implement the EMS. The study further identified energy performance contracting as another promising financing tool for the implementation of the energy‐related part of the EMS.

Research limitations/implications

The representative and general nature of the findings are limited to large hotels in metropolitan areas, as the three case hotels are located in the metropolis of Hong Kong.

Practical implications

The findings provide informative details on how to secure external resources to set up internationally recognized environmental management systems and the safe way for hotel operators to trial use energy‐saving facilities.

Originality/value

This study provides indications and details on some creative financing techniques for setting up EMS in hotels. These financial strategies are the first of their kind in print and can serve as a useful reference for hotels to develop international EMS.

Details

International Journal of Contemporary Hospitality Management, vol. 18 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 9 October 2007

Wilco Chan and Kevin Wong

This purpose of this paper is to enhance the level, scope, and detail of management information under the current accounting format in hotels in China, and suggests a preliminary…

3066

Abstract

Purpose

This purpose of this paper is to enhance the level, scope, and detail of management information under the current accounting format in hotels in China, and suggests a preliminary research framework on development of China‐based uniform hotel accounts.

Design/methodology/approach

Focus group interviews with industrial executives were carried out to give a deeper insight of the issue and to gather more information for a better understanding of the up‐to‐date situation.

Findings

The preliminary findings of this paper reveal that there are nine new hotel business drivers that are currently not fully reported in the financial statements.

Research limitations/implications

The limitation of the paper is that the number of accounting professionals interviewed was of smaller proportion among the interviewees.

Practical implications

The findings in this paper provide informative details on the existing financial performance reporting in Mainland hotels from a managerial perspective, and point out limitations of adopting the Uniform System of Accounts for the Lodging Industry in China.

Originality/value

The paper shows that identifying the current financial reporting system in Mainland hotels is important to some new expatriate managers who are unfamiliar with local business conditions. A comprehensive and meaningful accounting framework could provide enriched managerial information to managers to make decisions and reduce dispute between hotel owning company and hotel operating company arising from different views on the typical way of calculating management fee that is based on the definition of revenue stipulated in the management agreement.

Details

International Journal of Contemporary Hospitality Management, vol. 19 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 April 2000

Wilco W. Chan and Joseph C. Lam

Focuses on the estimation of the contribution of the hotel industry to Hong Kong’s gross domestic product (GDP) and an analysis of the factors influencing the hotel industry’s…

2416

Abstract

Focuses on the estimation of the contribution of the hotel industry to Hong Kong’s gross domestic product (GDP) and an analysis of the factors influencing the hotel industry’s recent and likely future contribution to the GDP. The investigation also covers a method of speeding up the calculation of the hotel industry’s contribution to GDP. It has been found that the hotel industry constituted about 1 per cent of the GDP, and the value added per capita in the hotel industry’s work force was close to the overall average. The research further estimates that the cumulative loss in the hotel industry’s GDP due to the recent Asian financial crisis and the 1997 handover issue has reached HK$28.8 billion. The adjusted short‐term forecast predicts that the value added contributed by the local hotel industry will be approximately HK$54,361 million by the year 2000.

Details

International Journal of Contemporary Hospitality Management, vol. 12 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 September 2001

Wilco W. Chan and Joseph C. Lam

Investigates the green cost attributable to water consumption in the hotel industry and accommodation operations in Hong Kong. An abatement cost approach plus a prorated model…

3415

Abstract

Investigates the green cost attributable to water consumption in the hotel industry and accommodation operations in Hong Kong. An abatement cost approach plus a prorated model were used in the green costing. The study surveyed 20 hotels on the energy consumption in 1994‐1996 and performed green costing on the major water uses in hotels. Results indicate that green costs per room, attributable to water consumption in hotels range from HK$3.657 to HK$7.641. Implications for green reporting at property level and industry level are discussed, and recommendations are made for future research.

Details

International Journal of Contemporary Hospitality Management, vol. 13 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

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