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This literature review explores the academic material comprising applications, cases, courses, and classroom-based research in higher education where wiki tools appeared as an instructional technology. The authors define and describe the wiki concept, outlining a framework for wikis deployed as instructional technology tools. Additionally, analyses and syntheses of the findings are described from an interdisciplinary research literature search across many fields, along with a number of illustrative, exemplary cases demonstrating the application of this tool to teaching and learning. The authors also identify research evidence that outlines the benefits and strengths offered by new wiki technologies, while highlighting challenges, weaknesses, and issues encompassing their application in courses. The authors also outline numerous theories of learning that can be associated with wiki work; new forms of wiki-based learning; patterns of wiki technology use; characteristics of learners using wikis; and the changing role of teaching and teachers who instruct with wikis. Finally, we conclude with a summary of the findings and suggested future directions for studying wikis in higher education (HE). Although no broad, definitive prognosis yet exists that can point to a cause–effect relationship between the application of wikis and increases in learning, a significant body of evidence has emerged that suggests that wikis positively stimulate the learning environment and increase the collaborative capabilities of learners when applied to course work.

Wikis have emerged as an important Web 2.0 technology for facilitating collaboration in organizations. Although researchers have begun to analyze their use in organizations and develop metrics to study their usage, there has been limited statistical analysis of use data. In addition, much of the empirical analysis of wikis is based on Wikipedia. This paper mitigates those limitations in the literature by examining data generated from a large consulting organization, Accenture, to statistically analyze the relationships between different use variables.

This chapter provides researchers and practitioners with guidelines for employing wikis to foster collaboration and active learning within and between student teams in higher educational settings. The core function of a wiki is to facilitate learner interaction with content. Such engagement is critical whether the course's instructional delivery environment is primarily face-to-face or web-based. Instructors encourage shared understanding through a spirit of investigation that embraces greater collaboration in the process. Collaboratively building knowledge about one content area by dialoguing with peers and negotiating importance in order to present the information in a meaningful way to the public is the strongest aspect of a wiki. To illustrate this, five case studies are detailed ranging from individual wikis to group consensus wikis in undergraduate and graduate-level courses, delivered in blended (i.e., hybrid combinations of face-to-face and online) and online asynchronous environments. As a whole, these studies support that wikis are not the single answer to all problems associated with collaboration and shared-knowledge in any learning situation, but they are a powerful lens for greater clarity in issues of student engagement and may lead to improved performance for diverse learners. Various experts add their views to those of the authors of this chapter; that to be effective, instructors must design purposeful engagement that embraces communication, cooperation and collaboration, active learning, feedback, and respect for differences. Likewise, students must be informed of the value of such engagement and have positive wiki models presented early in their online experiences.

This chapter provides a comprehensive review of research and developments relating to the use of Web 2.0 technologies in education. As opposed to early educational uses of the Internet involving publication of static information on web pages, Web 2.0 tools offer a host of opportunities for educators to provide more interactive, collaborative, and creative online learning experiences for students. The chapter starts by defining Web 2.0 tools in terms of their ability to facilitate online creation, editing, and sharing of web content. A typology of Web 2.0 technologies is presented to illustrate the wide variety of tools at teachers’ disposal. Educational uses of Web 2.0 technologies such as wikis, blogs, and microblogging are explored, in order to showcase the variety of designs that can be utilized. Based on a review of the research literature the educational benefits of using Web 2.0 technologies are outlined, including their ability to facilitate communication, collaborative knowledge building, student-centered activity, and vicarious learning. Similarly, issues surrounding the use of Web 2.0 tools are distilled from the literature and discussed, such as the possibility of technical problems, collaboration difficulties, and plagiarism. Two case studies involving the use Web 2.0 tools to support personalized learning and small group collaboration are detailed to exemplify design possibilities in greater detail. Finally, design recommendations for learning and teaching using Web 2.0 are presented, again based on findings from the research literature.

Purpose – This chapter will discuss empirical results on how attitudes toward group work and the prospect of publishing in wikis influence students’ work in collaborative knowledge construction. It will also explore how writing for an audience can be used in information literacy education.

Methodology – Data were collected by pre- and post-questionnaires and group interviews from two 8-week courses in an upper secondary school. In total, 58 students were involved. The quantitative data was analyzed by frequency and correlation analysis. Content analysis was applied to transcribed interviews.

Findings – Group work experiences carried over from one context to another. Ways to undertake group work influenced the learning experience. Cooperation – sharing tasks to be undertaken individually – tended to be a negative experience while working closely together enhanced learning. Wikis were mainly used as platforms for combining texts written individually by the students. The prospect of publishing on public Wikipedia had a considerably stronger influence on students’ motivation than publishing a text for fellow classmates on the school wiki.

Practical implications – Wiki-publishing enables an emphasis on information use as part of information literacy instruction, where students learn to adapt their texts toward their audiences. Careful instruction is, however, needed for the use of social media tools and collaborative processes, in order for them to serve their purpose.

Originality – The study showed how group work attitude in general influence future group work experiences. It also demonstrated the influence of publishing texts on wikis or Wikipedia on students’ motivation.

This chapter provides a broad overview of the practical applications of three technology-based teaching and learning tool: wikis, blogs, and WebQuests. These Web-based communication tools allow teachers and students to increase student engagement by enhancing experiential type learning. A variety of studies is presented to demonstrate how these three types of collaborative technologies can be used as inquiry-based and reflection-based active learning tools to foster higher levels of effort and participation by students. This chapter presents a variety of perspectives about how to make the learning process for both instructors and teachers more engaging, more gratifying, and more personally meaningful. In doing so, these technologies serve as enabling technologies by promising new ways to increase academic engagement and motivation. The ultimate goal in using these technologies is to develop students as lifelong learners and to foster a high value for learning and the development of higher order thinking skills that grows over time. The experiential nature and authenticity of the activities that these technologies can be used for helps achieve this purpose. Of course, technology involves a constant evolution and new technologies will always appear in the future but this does not mean that they should be viewed as passing fads or not worthy of implementing. These tools can be viewed as opportunities to expand our definition and concept of teaching and learning in the modern, post-industrial era. To that end, this chapter explores the innovative use of these technological tools to better engage students and enhance the learning process.

This chapter presents two case studies to address the challenge of how students in large, diverse classes can become effectively engaged in their learning through the support of technology. Implementation of two modules in the University of Exeter Business School is explored: a first-year management module wherein students make use of camcorders and a master's module where students use wikis. Each has been important in coming to understand the inter-relationship of pedagogic processes and technology use, in particular in the context of group work. Data on student outcomes and perceptions have been collected through ongoing monitoring, individual and group reflective accounts, tutor and student-led surveys and informal verbal feedback. Overall, the use of both technologies is highly valued by most students and by the teachers, despite the many (and sometimes unexpected) difficulties associated with their management. The main benefits are in the way that they can be used to support attendance, group cohesion and quality of work, in an ethos where the importance of group work is central to learning and where individuals are recognised for what they can contribute despite the large cohort size and the many different nationalities.

Higher education institutions (HEIs) in developed countries have started using social media for the provision of quality education and the production of valuable research; however, the picture is not very bright in case of many developing countries. Web 2.0 services and applications like social and professional networking systems, wikis, and blogs can facilitate in fostering discussion, improving online interaction, and enhancing collaboration among stakeholders of HEIs in developing countries. This process can lead toward resolving quality issues in the higher education sector of developing countries. Information Technology Alteration – Design and Management – Framework proposes that if intercultural variations of values exist between the technology producing country and technology consuming country then, Information and communication technology systems – for example, Web 2.0 systems-should be customized, redesigned, and altered in cross-cultural implementations.

Social media – and how to use it within online educational environments – has become an immediate challenge for today's educator. Deciding on the right social media tool to adopt and its purposes in the classroom are decisions that must be approached with great care and reflection. This chapter provides examples of how social media tools are being used within the Master of Distance Education and E-learning (MDE) program at the University of Maryland University College to create and sustain an ecosystem of lifelong learning, student support, reflection, and practical research within the MDE.

This chapter presents a case study research over three years into the operation of a distance education program using Web 2.0 tools to create an online collaborative project environment for trainee teacher librarians. Charles Sturt University in inland Australia specialises in distance education. The entire School of Information Studies operates on this basis. To achieve high standards and truly global learning, use is currently being made of Web 2.0 technologies — particularly wikis and blogs as part of this program. One particular subject requires collaborative construction of a Blog or PowerPoint via wiki negotiation by teams of geographically separated students worldwide. This is a very practical exercise in distance communication and collaboration and one that is very relevant to students in the course, most of whom will become the only staff of widely separated library establishments. One intention in using technology to build ‘communities’ and encourage collaboration across traditional boundaries is to grow confidence among future teacher librarians in the use and power of technology as a means of developing their own learning communities — to better prepare them for the workplace. Built on a student portal developed over many years, the new technology is currently used by several hundred students from many different nations and cultures who meet as small workgroups on their wikis in order to negotiate and construct a team project. Based on this three-year case study, it does appear that collaborative projects can be moderately successful over distance, and that they can play a useful part in the pre-training of educational practitioners — teacher librarians in this case. There is strong evidence that this process works very well in terms of encouraging positive attitudes towards distance collaboration and interactive web technologies. It also appears to encourage a feeling of ‘global’ community reaching beyond traditional library boundaries.