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This study aims to analyze the importance and performance of customer-facing technologies in luxury hotels. The study also assessed differences between and within the four generations in the importance-performance analysis (IPA).

Data were collected using a Qualtrics panel of recent luxury hotel customers in the USA belonging to all four generations. The cross-generational IPA was conducted using t-tests and (ANAOVA).

The IPA matrix concentrated most technology items in either low importance – low performance or high importance – high performance quadrants. One-way ANOVA revealed significant differences between generations on the importance ratings of all technology items except wireless charging power solutions and on the performance ratings of all technology items. Furthermore, post hoc tests indicated that millennials rated luxury technology most favorably among the four cohorts, followed by generations Z, X and Baby Boomers. In addition, significant differences between the importance and performance of many technology items within each generational cohort were observed. Overall, Wi-Fi was unanimously ranked across generations as the most important technology among luxury guests, but it was the only one that scored lower in performance than importance.

The findings of this study contribute to hospitality scholarship in two primary ways: the importance and performance of technology and generational differences. The results advance the understanding of the impact of generational factors on customer-facing technological adoptions in the luxury hotel sector.

Technologies that are pervasive in the home also become vital offerings for hotels. The more pervasive technology, the more a luxury hotel must work to ensure that it performs at optimal levels. Additionally, which technologies are most important to targeted generations are provided so practitioners may budget for their implementation.

This research is a pivotal step forward in unraveling the intricate interplay between generational factors and technological evaluations, providing a foundation for future research and practical applications in a rapidly evolving technological landscape in the hospitality industry.

This paper aims to classify tourist accommodation using data from Booking.com and TripAdvisor and analyse the extent to which the different segments identified differ in terms of being adults-only.

In total, 1,535 properties located in nine Spanish sun and beach destinations were examined using a latent class cluster analysis (LCCA). The bias-adjusted three-step approach was used to investigate the differences between belonging to adults-only accommodation or not among the identified clusters.

Results show that adults-only accommodation tends to belong to the cluster with higher online ratings. In small Spanish islands, adults-only hotels account for a large share (more than 25%) of hotels.

It was not possible to analyse whether the higher rating was due to the accommodation being better or due to the tourists being more satisfied with their stay.

In urban destinations, the model is not widely used. However, in coastal destinations, it is becoming more than a novelty or a new trend.

In small Spanish islands, people traveling with children are becoming a minority. Families may feel discriminated against and express dissatisfaction with this situation in the future.

This study covers the gap in the academic literature on this growing hotel segment.

When the repercussions of COVID-19 were being absorbed by the world, the higher educational institutions (HEIs) were conceiving of strategies to run educational institutions on remote basis too, including the challenges linked with the teaching–learning as well as the management and other departmental needs. Leaning itself on the teaching–learning tectonic shifts amid the COVID-19 climes, the study reviews the status of “readiness” of the HEIs in Oman while bearing this in mind that the usage of information and communications technology (ICT) for distance learning and conventional learning has been considered as one of the parameters to judge the “quality” of the HEIs in Oman.

Documentary analysis alongside an in-depth reading of the quality audit reports sourced from the Oman Academic Accreditation Authority, which are publicly accessible are being referred for driving home the arguments in the study.

The study concludes that despite the case being in favor of distance learning from early on, the same doesn’t get reflected in the conclusions derived in the research conducted for assessing the teaching–learning mechanisms during the COVID-19 period. Therefore, the HEIs’ “readiness” in terms of ensuring the smooth transitioning to the remote learning pedagogical arrangements for meeting the challenges of the COVID-19 wasn’t efficacious.

The present study may be followed up with an understanding as to how the HEIs of Oman need to incorporate the perspectives of all the concerned stakeholders for the refurbishment of the teaching–learning process, especially in times of contingencies.

Apart from the policy-makers, the management of the HEIs of Oman needs to appreciate the need to be proactive and appreciative of the inclusion of ICT tools and techniques in the mainstream pedagogical settings.

Notwithstanding the emphasis upon the preparedness and readiness for tackling the challenges posed by the COVID-19 for the HEIs in Oman, no study has attempted to delve into the issue succinctly—the present study fills this gap.

Gas transmission pipelines are at constant risk of gas leakage or fire due to various atmospheric environments, corrosion on pipe metal surfaces and other external factors. This study aims to reduce the human and financial risks associated with gas transmission by regularly monitoring pipeline performance, controlling situations and preventing disasters.

Facility managers can monitor the status of gas transmission lines in real-time by integrating sensor information into a building information modeling (BIM) 3D model. Using the Monitoring Panel plugin, coded in C# programming language and operated through Navisworks software, the model provides up-to-date information on pipeline safety and performance.

By collecting project information on the BIM and installing critical sensors, this approach allows facility manager to observe the real-time safety status of gas pipelines. If any risks of gas leakage or accidents are identified by the sensors, the BIM model quickly shows the location of the incident, enabling facility managers to make the best decisions to reduce financial and life risks. This intelligent gas transmission pipeline approach changes traditional risk management and inspection methods, minimizing the risk of explosion and gas leakage in the environment.

This research distinguishes itself from related work by integrating sensor data into a BIM model for real-time monitoring and providing facility managers with up-to-date safety information. By leveraging intelligent gas transmission pipelines, the system enables quick identification and location of potential hazards, reducing financial and human risks associated with gas transmission.

The Operations and Maintenance (O&M) cost of a facility is typically 60–85% of the total life cycle cost of a building whereas its design and construction cost accounts for only 5–10%. Therefore, enhancing and optimizing the O&M of a facility is a crucial issue. In addition, with the increasing complexities in a building's operating systems, more technologically advanced solutions are required for proactively maintaining a facility. Thereby, a tool is needed which can optimize and reduce the cost of facility maintenance. One of the solutions is Augmented or Mixed Reality (AR/MR) technologies which can reduce repair time, training time and streamline inspections. Therefore, the purpose of this study is to establish contextual knowledge of AR/MR application in facilities operation and maintenance and present an implementation framework through the analysis and classification of articles published between 2015 and 2022.

To effectively understand all AR/MR applications in facilities management (FM), a systematic literature review is performed. The Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) protocol was followed for searching and describing the search strategies. Keywords were identified through the concept mapping technique. The Scopus database and Google Scholar were employed to find relevant articles, books and conference papers. A thorough bibliometric analysis was conducted using VOS Viewer and subsequently, a thematic analysis was performed for the selected publications.

The use of AR/MR within facilities O&M could be categorized into five different application areas: (1) visualization; (2) maintenance; (3) indoor localization and positioning; (4) information management and (5) indoor environment. After a thematic analysis of the literature, it was found that maintenance and indoor localization were the most frequently used research application domains. The chronological evolution of AR/MR in FM is also presented along with the origin of publications, which showed that the technology is out of its infancy stage and is ready for implementation. However, literature showed many challenges hindering this goal, that is (1) reluctance of the organizational leadership to bear the cost of hardware and trainings for the employees, (2) Lack of BIM use in FM and (3) system lagging, crashing and unable to register the real environment. A preliminary framework is presented to overcome these challenges.

This study accommodates a variety of application domains within facilities O&M. The publications were systematically selected from the existing literature and then reviewed to exhibit various AR/MR applications to support FM. There have been no literature reviews that focus on AR and/or MR in the FM and this paper fills the gap by not only presenting its applications but also developing an implementation framework.

The current paper aims at exploring negative aspects in reviews about Airbnb listings in Athens, Greece.

The aspect-based sentiment approach (ABSA), a subset of sentiment analysis, is used. The study analyzed 8,200 reviews, which had at least one negative aspect. Based on dependency parsing, noun phrases were extracted, and the underlying grammar relationships were used to identify aspect and sentiment terms.

The extracted aspect terms were classified into three broad categories, i.e. the location, the amenities and the host. To each of them the associated sentiment was assigned. Based on the results, Airbnb properties could focus on certain aspects related to negative sentiments in order to minimize negative reviews and increase customer satisfaction.

The study employs the ABSA, which offers more advantages in order to identify multiple conflicting sentiments in Airbnb comments, which is the limitation of the traditional sentiment analysis method.

The sharing economy enables apartment owners to generate income from their assets. “Agoda Homes” is an online travel agent (OTA) that directly competes with Airbnb. A destination has to discover its competitiveness, but few studies have provided an overview of accommodation attributes in each destination, which are crucial to shaping its brand image. This paper aims to illustrate firm-generated content or attributes that apartment owners list about their properties on an OTA platform to comprehend factual information about apartments in each destination with various star ratings and user ratings and to formulate a research model for future studies.

Informational content and accommodation attributes for apartments are automatically collected using a Web scraping tool (the Data Miner). Descriptive statistics and text analysis (word cloud and word frequency) are used to analyze data.

Findings reveal the primary location, facilities, cleanliness and safety attributes for all apartments in each destination, along with star ratings and user ratings. A research framework for scholars is also suggested. Guidelines for stakeholders in the tourism industry are additionally furnished.

This work concentrates on apartments, which have received less attention in the tourism literature. The study gathers factual data from a website to mitigate respondent bias issues inherent in the traditional survey methods.

The construction industry remains one of the most hazardous industries worldwide, with a higher number of fatalities and injuries each year. The safety and well-being of workers at a job site are paramount as they face both immediate and long-term risks such as falls and musculoskeletal disorders. To mitigate these dangers, sensor-based technologies have emerged as a crucial tool to promote the safety and well-being of workers on site. The implementation of real-time sensor data-driven monitoring tools can greatly benefit the construction industry by enabling the early identification and prevention of potential construction accidents. This study aims to explore the innovative method of prototype development regarding a safety monitoring system in the form of smart personal protective equipment (PPE) by taking advantage of the recent advances in wearable technology and cloud computing.

The proposed smart construction safety system has been meticulously crafted to seamlessly integrate with conventional safety gear, such as gloves and vests, to continuously monitor construction sites for potential hazards. This state-of-the-art system is primarily geared towards mitigating musculoskeletal disorders and preventing workers from inadvertently entering high-risk zones where falls or exposure to extreme temperatures could occur. The wearables were introduced through the proposed system in a non-intrusive manner where the safety vest and gloves were chosen as the base for the PPE as almost every construction worker would be required to wear them on site. Sensors were integrated into the PPE, and a smartphone application which is called SOTER was developed to view and interact with collected data. This study discusses the method and process of smart PPE system design and development process in software and hardware aspects.

This research study posits a smart system for PPE that utilises real-time sensor data collection to improve worksite safety and promote worker well-being. The study outlines the development process of a prototype that records crucial real-time data such as worker location, altitude, temperature and hand pressure while handling various construction objects. The collected data are automatically uploaded to a cloud service, allowing supervisors to monitor it through a user-friendly smartphone application. The worker tracking ability with the smart PPE can help to alleviate the identified issues by functioning as an active warning system to the construction safety management team. It is steadily evident that the proposed smart PPE system can be utilised by the respective industry practitioners to ensure the workers' safety and well-being at construction sites through monitoring of the workers with real-time sensor data.

The proposed smart PPE system assists in reducing the safety risks posed by hazardous environments as well as preventing a certain degree of musculoskeletal problems for workers. Ultimately, the current study unveils that the construction industry can utilise cloud computing services in conjunction with smart PPE to take advantage of the recent advances in novel technological avenues and bring construction safety management to a new level. The study significantly contributes to the prevailing knowledge of construction safety management in terms of applying sensor-based technologies in upskilling construction workers' safety in terms of real-time safety monitoring and safety knowledge sharing.

With the advent of AI-federated technologies, it is feasible to perform complex tasks in industrial Internet of Things (IIoT) environment by enhancing throughput of the network and by reducing the latency of transmitted data. The communications in IIoT and Industry 4.0 requires handshaking of multiple technologies for supporting heterogeneous networks and diverse protocols. IIoT applications may gather and analyse sensor data, allowing operators to monitor and manage production systems, resulting in considerable performance gains in automated processes. All IIoT applications are responsible for generating a vast set of data based on diverse characteristics. To obtain an optimum throughput in an IIoT environment requires efficiently processing of IIoT applications over communication channels. Because computing resources in the IIoT are limited, equitable resource allocation with the least amount of delay is the need of the IIoT applications. Although some existing scheduling strategies address delay concerns, faster transmission of data and optimal throughput should also be addressed along with the handling of transmission delay. Hence, this study aims to focus on a fair mechanism to handle throughput, transmission delay and faster transmission of data. The proposed work provides a link-scheduling algorithm termed as delay-aware resource allocation that allocates computing resources to computational-sensitive tasks by reducing overall latency and by increasing the overall throughput of the network. First of all, a multi-hop delay model is developed with multistep delay prediction using AI-federated neural network long–short-term memory (LSTM), which serves as a foundation for future design. Then, link-scheduling algorithm is designed for data routing in an efficient manner. The extensive experimental results reveal that the average end-to-end delay by considering processing, propagation, queueing and transmission delays is minimized with the proposed strategy. Experiments show that advances in machine learning have led to developing a smart, collaborative link scheduling algorithm for fairness-driven resource allocation with minimal delay and optimal throughput. The prediction performance of AI-federated LSTM is compared with the existing approaches and it outperforms over other techniques by achieving 98.2% accuracy.

With an increase of IoT devices, the demand for more IoT gateways has increased, which increases the cost of network infrastructure. As a result, the proposed system uses low-cost intermediate gateways in this study. Each gateway may use a different communication technology for data transmission within an IoT network. As a result, gateways are heterogeneous, with hardware support limited to the technologies associated with the wireless sensor networks. Data communication fairness at each gateway is achieved in an IoT network by considering dynamic IoT traffic and link-scheduling problems to achieve effective resource allocation in an IoT network. The two-phased solution is provided to solve these problems for improved data communication in heterogeneous networks achieving fairness. In the first phase, traffic is predicted using the LSTM network model to predict the dynamic traffic. In the second phase, efficient link selection per technology and link scheduling are achieved based on predicted load, the distance between gateways, link capacity and time required as per different technologies supported such as Bluetooth, Wi-Fi and Zigbee. It enhances data transmission fairness for all gateways, resulting in more data transmission achieving maximum throughput. Our proposed approach outperforms by achieving maximum network throughput, and less packet delay is demonstrated using simulation.

Our proposed approach outperforms by achieving maximum network throughput, and less packet delay is demonstrated using simulation. It also shows that AI- and IoT-federated devices can communicate seamlessly over IoT networks in Industry 4.0.

The concept is a part of the original research work and can be adopted by Industry 4.0 for easy and seamless connectivity of AI and IoT-federated devices.

This paper aims to present a low-cost, edge-fed, windmill-shaped, notch-band eliminator, circular monopole antenna which is practically loaded with a complementary split ring resonator (CSRR) in the middle of the radiating conductor and also uses a partial ground to obtain wide-band performance.

To compensate for the reduced value of gain and reflection coefficient because of the full (complete) ground plane at the bottom of the substrate, the antenna is further loaded with a partial ground and a CSRR. The reduction in the length of ground near the feed line improves the impedance bandwidth, and introduced CSRR results in improved gain with an additional resonance spike. This results in a peak gain 3.895dBi at the designed frequency 2.45 GHz. The extending of three arms in the circular patch not only led to an increase of peak gain by 4.044dBi but also eliminated the notch band and improved the fractional bandwidth 1.65–2.92 GHz.

The work reports a –10dB bandwidth from 1.63 GHz to 2.91 GHz, which covers traditional coverage applications and new specific uses applications such as narrow LTE bands for future internet of things (NB-IoT) machine-to-machine communications 1.8/1.9/2.1/2.3/2.5/2.6 GHz, industry, automation and business-critical cases (2.1/2.3/2.6 GHz), industrial, society and medical applications such as Wi-MAX (3.5 GHz), Wi-Fi3 (2.45 GHz), GSM (1.9 GHz), public safety band, Bluetooth (2.40–2.485 GHz), Zigbee (2.40–2.48Ghz), industrial scientific medical (ISM) band (2.4–2.5 GHz), WCDMA (1.9, 2.1 GHz), 3 G (2.1 GHz), 4 G LTE (2.1–2.5 GHz) and other personal communication services applications. The estimated RLC electrical equivalent circuit is also presented at the end.

Because of full coverage of Bluetooth, Zigbee, WiFi3 and ISM band, the proposed fabricated antenna is suitable for low power, low data rate and wireless/wired short-range IoT-enabled medical applications.

The antenna is fabricated on a piece (66.4 mm × 66.4 mm × 1.6 mm) of low-cost low profile FR-4 epoxy substrate (0.54 λ_g × 0.54 λ_g) with a dielectric constant of 4.4, a loss tangent of 0.02 and a thickness of 1.6 mm. The antenna reflection coefficient, impedance and VSWR are tested on the Keysight technology (N9917A) vector network analyzer, and the radiation pattern is measured in an anechoic chamber.