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Article

Saharani bin Jaafar, Weng Wai Choong and Abdul Hakim bin Mohamed

The purpose of this paper is to identify the facilities maintenance employees’ priority on safety management practices and relationship to safety performance. The study…

Abstract

Purpose

The purpose of this paper is to identify the facilities maintenance employees’ priority on safety management practices and relationship to safety performance. The study aims to increase the safety performance among the facilities maintenance contractor by implementing safety management practices.

Design/methodology/approach

The data were collected by distributing questionnaire forms to the employees of selected facilities maintenance contractors representing general workers, technicians and executive- and the management-level employees. Data were analysed using descriptive statistics, t-test, one-way analysis of variance, Pearson correlation and multiple regressions.

Findings

The descriptive results revealed that the employee priority on safety management practices is fairly “low”. The correlation and regression analyses tested and satisfied that management commitment, workers involvement in safety, safety training, safety communication and feedback, safety rules and procedures, and safety promotion policies significantly and strongly correlate with the degree and level of satisfaction to the safety performance.

Research limitations/implications

This research focuses only on facilities maintenance contractors working in the Klang Valley, Malaysia. It is possible that respondents from other areas or states may allow comparisons across different locations.

Practical implications

There are many factors affecting safety performance. By implementing safety management practices, high safety performance can be achieved in the facilities maintenance organisations in Malaysia.

Originality/value

This paper presents empirical findings on the relationship between employee priority on safety management practices elements and safety performance.

Details

Facilities, vol. 35 no. 5/6
Type: Research Article
ISSN: 0263-2772

Keywords

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Article

Oti Amankwah, Weng-Wai Choong and Abdul Hakim Mohammed

Facilities management (FM) professionals state that adopting FM will positively support core service delivery and ensure customer satisfaction. Evidences of such claim are…

Abstract

Purpose

Facilities management (FM) professionals state that adopting FM will positively support core service delivery and ensure customer satisfaction. Evidences of such claim are important as it will enhance the rationale for institutionalising prudent FM service quality in hospitals in Ghana. This paper aims to assess the mediating effect of healthcare FM service quality on patients’ satisfaction and overall healthcare delivery.

Design/methodology/approach

This is a cross-sectional study involving adult patients at the Physician outpatient departments and Polyclinics of Komfo Anokye, Tamale and Cape Coast Teaching hospitals in Ghana. A questionnaire survey using a well-structured five-point likert scale based on the SERVQUAL dimensions and Healthcare core service dimensions rooted in the FM framework was used to collect data from 660 patients. Smart PLS was used to analyse the data of 622 valid questionnaires.

Findings

The study results revealed that FM service quality mediates the relationship between patients’ satisfaction and three of the constructs under core healthcare delivery. That is, (the quality of healthcare delivery, the quality of healthcare personnel and the adequacy of healthcare resources) – surprisingly, the fourth construct (the quality of administration process) was not supported.

Originality/value

There is no or at best very limited studies on the contribution of healthcare FM on patients satisfaction of core healthcare delivery in Ghana. Therefore, this study will enrich and contribute to knowledge in healthcare FM in general and that of a developing African country in particular.

Details

Journal of Facilities Management , vol. 17 no. 3
Type: Research Article
ISSN: 1472-5967

Keywords

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Article

Pui-Yee Ho, Sheau-Ting Low, Siaw-Chui Wee and Weng-Wai Choong

The purpose of this paper is to propose a short-term renters’ preference profile for peer-to-peer (P2P) accommodation selection in the housing market in Kuala Lumpur…

Abstract

Purpose

The purpose of this paper is to propose a short-term renters’ preference profile for peer-to-peer (P2P) accommodation selection in the housing market in Kuala Lumpur, Malaysia. The emergence of P2P accommodation was initiated by the concept of a sharing economy, allowing the peer provider to share personal properties with the peer end-users. As the housing market has become more competitive, understanding the preference profile among short-term renters is advantageous to offer a matching marketing mix to the targeted customers.

Design/methodology/approach

This study uses qualitative method associated with thematic analysis. A total of 10,509 reviews on Airbnb were gathered from 377 properties in Kuala Lumpur Federal Territory from 2013 to 2017. Thematic analysis assisted by NVivo software was applied to analyse the empirical data. In total, 14 attributes were identified which could be categorised into 5Ps. The concept of 5Ps adopted from modern marketing is commonly used to categorise the strategies in the marketing process. In the current context, 5Ps is used to categorise the preference of the short-term renter in their selection of P2P accommodation including product, price, promotion, process and people.

Findings

This paper has developed a preference profile for P2P accommodation selection in Malaysia’s housing market. In total, 14 attributes were identified and categorised into the 5Ps of marketing mix. The results showed that the majority of short-term renters were concerned mostly with product (73.2 per cent), followed by people (14.5 per cent), process (10.1 per cent), price (2.0 per cent) and promotion (0.2 per cent).

Originality/value

This study contributes to existing literature with a novel case in Malaysia’s housing market by identifying the short-term renter’s preference in the P2P accommodation selection in the Malaysian housing market, specifically in Kuala Lumpur. The preference profile provides guidance for property owners and developers in the housing market to offer the right product in enhancing the marketability and rentability of the property.

Details

International Journal of Housing Markets and Analysis, vol. 13 no. 5
Type: Research Article
ISSN: 1753-8270

Keywords

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Article

Low Sheau-Ting, Mastura Mohd Basri Baharan, Choong Weng-Wai and Wee Siaw-Chui

The purpose of this paper is to identify the preferred communication channels to foster energy conservation behaviour among office building users. Energy demand from the…

Abstract

Purpose

The purpose of this paper is to identify the preferred communication channels to foster energy conservation behaviour among office building users. Energy demand from the commercial sector in Malaysia is, at 33.2 per cent, the highest after the industry sector, at 45.1 per cent. The country’s progress in actively practising energy conservation is lacking, despite various energy conservation programmes having been launched in recent years. A large amount of energy is wasted by users’ poor energy conservation behaviour. To market voluntary energy conservation behaviour, the delivery of energy conservation messages using the appropriate communication channels remains an important strategy.

Design/methodology/approach

This paper involves two-stage data collection. The communication categories associated with a set of channels identified from expert interview serve as the basis for the second stage of empirical data gathering using conjoint analysis. A choice-based conjoint analysis assisted by Sawtooth Software is used to analyse the 525 usable empirical data gathered from a final questionnaire survey among the office building users in Malaysia.

Findings

This paper has identified five communication categories associated with a total of 19 channels. The mass media is acknowledged as the most preferred communication channel among office building users in the marketing of energy conservation behaviour, while the least preferred channel to communicate energy conservation information is audio-visual media.

Originality/value

This study contributes to existing literature with a novel case in Malaysia office building by identifying the preferred combination of communication channels in fostering energy conservation behaviour. The findings could benefit the building managers in marketing energy conservation behaviour among office building users to effectively achieve the desired change for sustainable development.

Details

Facilities , vol. 37 no. 13/14
Type: Research Article
ISSN: 0263-2772

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Article

Low Sheau Ting, Abdul Hakim Bin Mohammed and Weng Wai Choong

This study seeks to propose the implementation strategies for energy sustainability on a Malaysian university campus.

Abstract

Purpose

This study seeks to propose the implementation strategies for energy sustainability on a Malaysian university campus.

Design/methodology/approach

The paper describes five proposed implementation strategies for Malaysian Universities to contribute to a sustainable energy future and to realise a sustainable university, namely: gaining top management commitment, raising energy awareness, providing energy education, developing energy conservation behaviour and developing a sustainable campus implementation blueprint.

Findings

Over the years, numerous global energy issues have been identified, which include fluctuation of world energy prices, uncertainty of future energy supplies and environmental degradation. All these problems are threatening global movement towards a sustainable energy future. Immediate action should be taken by everyone in order to secure a sustainable energy future for the next generation. Malaysian universities, which are composed of hundreds of building blocks equipped with massive facilities, present enormous opportunities to contribute to a sustainable energy future, through reduction of their overall energy consumption.

Research limitations/implications

The proposed implementation strategies are set in the Malaysian context. These strategies detail the crucial aspect towards an energy efficient campus especially in Malaysian universities. It is recommended in future studies to benchmark other countries in this research.

Originality/value –

The study provides an overview of the important strategies for energy sustainability on a Malaysian university campus.

Details

Business Strategy Series, vol. 13 no. 5
Type: Research Article
ISSN: 1751-5637

Keywords

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