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Case study
Publication date: 20 January 2017
Daniel Diermeier and Justin Heinze
After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions. The alacrity and compassion that characterized the company's…
Abstract
After the company's first aviation fatality, Southwest Airlines's CEO is faced with new and difficult decisions. The alacrity and compassion that characterized the company's response serves as a paradigm for any organization facing a future crisis situation.
To teach students how to manage a crisis situation.
Details
Kellogg School of Management Cases, vol. no.
Type: Case Study
ISSN: 2474-6568
Published by:
Keywords
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