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1 – 10 of 46The US restaurant industry and the food‐service industry have undergone tremendous changes during the last decade owing to demographic changes, changes in the family structure…
Abstract
The US restaurant industry and the food‐service industry have undergone tremendous changes during the last decade owing to demographic changes, changes in the family structure, the increase in the number of working women and senior citizens, advances in technology (inventory management, customer order processing, accounting/financial systems, etc.), availability of financing, changes in the real estate industry (location, negotiation with malls, relationships with developers, etc.), intense competition, the growth in the types and number of marketing channels (including the Internet), increasing number of drive‐through customers, employee training requirements, changes in labor laws, the rate of implementation of technology, changes in food sourcing/purchasing, the growth of the franchising business model, and increasing regulation. These factors have combined to shape the strategic, legal, economic and operational considerations that executives and decision makers should thoroughly understand. This article discusses the issues and challenges facing one company in these two industries and how management and banks have reacted, and then explains strategies for the future. Also discussed are relevant considerations for financial sponsors and companies. Most data and analysis are as of April 2000.
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Claire Gately, Andrew Bowen, Anne Kennedy, Wendy MacDonald and Anne Rogers
This paper explores the perceptions of prisoners to the barriers and opportunities for managing long term conditions in a prison setting. A qualitative study using semi‐structured…
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This paper explores the perceptions of prisoners to the barriers and opportunities for managing long term conditions in a prison setting. A qualitative study using semi‐structured interviews was conducted with prisoners from two local prisons in England. All the prisoners involved in the study had a long term condition and were attending an Expert Patients Programme (EPP) course, a lay‐led self care programme. A number of themes emerge from the data in relation to the impact prison has had on lifestyle and control of long term conditions. The structured prison regime allowed some to regain control over previously chaotic lifestyles but the lack of access to a healthy diet and exercise facilities as well as lack of opportunities to practice new health behaviours learnt whilst in prison, prevented a healthier lifestyle being adopted. Another main theme was in relation to the ability of prisoners to negotiate access to health care services and professionals. The study found a number of pre‐existing factors which would need to be addressed if prisoners were to become fully engaged in future health initiatives, such as EPP.
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Ruth McDonald, Anne Rogers and Wendy Macdonald
Purpose – This paper aims to explore the ways in which practice nurses engage in identity work in the context of chronic disease management in primary care and assess the extent…
Abstract
Purpose – This paper aims to explore the ways in which practice nurses engage in identity work in the context of chronic disease management in primary care and assess the extent to which this is compatible with the identities promoted in government policy. Design/methodology/approach – The paper draws on qualitative interviews with nurses applying the concepts of “identity threat” and Hegel's Master‐Slave dialectic to explore the implications of nurse‐patient interdependence for identity in a policy context which aims to promote self‐management and patient empowerment. Findings – The nurses in the study showed little sign of adapting their identities in line with government policies intended to empower health care “consumers”. Instead, various aspects of identity work were identified which can be seen as helping to defend against identity threat and maintain and reproduce the traditional order. Practical implications – The paper provides information on barriers to self‐management that are likely to inhibit the implementation of government policy. Originality/value – Whilst much has been written on the extent to which patients are dependent on health professionals, the issue of professional dependence on patients has received much less attention. The paper hightlights how viewing the nurse‐patient relationship in the context of a struggle for mastery related to identity represents a departure from traditional approaches and sheds light on hitherto unexplored barriers to self‐management.
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Much programme and policy evaluation yields to the pressure to report on the productivity of programmes and is perforce compliant with the conditions of contract. Too often the…
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Much programme and policy evaluation yields to the pressure to report on the productivity of programmes and is perforce compliant with the conditions of contract. Too often the view of these evaluations is limited to a literal reading of the analytical challenge. If we are evaluating X we look critically at X1, X2 and X3. There might be cause for embracing adjoining data sources such as W1 and Y1. This ignores frequent realities that an evaluation specification is only an approximate starting point for an unpredictable journey into comprehensive understanding; that the specification represents only that which is wanted by the sponsor, and not all that may be needed; and that the contractual specification too often insists on privileging the questions and concerns of a few. Case study evaluation proves an alternative that allows for the less-than-literal in the form of analysis of contingencies – how people, phenomena and events may be related in dynamic ways, how context and action have only a blurred dividing line and how what defines the case as a case may only emerge late in the study.
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Art Thomas, Jenny Darroch and Wendy Galvin
Steeped in tradition, the New Zealand Law Society began removing restrictions on marketing law firms about 12 years ago, with virtually all restrictions dismantled by 1994. As a…
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Steeped in tradition, the New Zealand Law Society began removing restrictions on marketing law firms about 12 years ago, with virtually all restrictions dismantled by 1994. As a result, legal firms are now free to use a variety of marketing tools, although some are more diligent and inventive than others. The purpose of the study was to explore the forms of marketing communications being used by legal practices and to identify the type of firm more likely to be communicating with existing and non clients. The results indicate that most firms focus primarily on technical quality (the job, the work required), rather than services quality (the experience, the feeling).
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Not since the Great Depression of the 1930s have the activities of individual corporations come under as much scrutiny as they have over the past decade. With daily headlines…
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Not since the Great Depression of the 1930s have the activities of individual corporations come under as much scrutiny as they have over the past decade. With daily headlines about the savings and loan crisis, insider trading, layoffs and plant closures, green marketing, ingredient labeling practices, and influence‐peddling political contributions, the new watchwords in the business world are ethics, accountability, and social responsibility.
Kate Davis, Gillian Hallam, Katya Henry, Wendy Davis, Kysira Fairbairn and Ellen Heidelberger
The article aims to review a university course, offered to students in both Australia and Germany, to encourage them to learn about designing, implementing, marketing and…
Abstract
Purpose
The article aims to review a university course, offered to students in both Australia and Germany, to encourage them to learn about designing, implementing, marketing and evaluating information programs and services in order to build active and engaged communities. The concepts and processes of Web 2.0 technologies come together in the learning activities, with students establishing their own personal learning networks (PLNs).
Design/methodology/approach
The case study examines the principles of learning and teaching that underpin the course and presents the students' own experiences of the challenges they faced as they explored the interactive, participative and collaborative dimensions of the web.
Findings
The online format of the course and the philosophy of learning through play provided students with a safe and supportive environment for them to move outside of their comfort zones, to be creative, to experiment and to develop their professional personas. Reflection on learning was a key component that stressed the value of reflective practice in assisting library and information science (LIS) professionals to adapt confidently to the rapidly changing work environment.
Originality/value
This study provides insights into the opportunities for LIS courses to work across geographical boundaries, to allow students to critically appraise library practice in different contexts and to become active participants in wider professional networks.
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Jim McKenna and Wendy Mackey Jones
While work‐home conflict has well‐established negative outcomes, few studies explore how this might be resolved. This study explored the delivery and outcomes of a three‐session…
Abstract
While work‐home conflict has well‐established negative outcomes, few studies explore how this might be resolved. This study explored the delivery and outcomes of a three‐session workplace intervention delivered by a non‐specialist counsellor to women with high work‐home conflict, using solution‐focused therapy (SFT). Transcripts from the counselling sessions provided the key data for the study. Participants had unique combinations of conflict, and unique levels of self‐assessed success in developing and sticking to their solutions. These perspectives are spillover (home or work affect each other), segmenting (demands are ring‐fenced in one domain) and compensation (demands in one domain are balanced with contributions to the other). Although the specific solutions generated may not be new to “outsiders”, they were to these women, and were unlikely to have been undertaken without the intervention.
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Anne Sharp, Meagan Wheeler and Marcia Kreinhold
Single-use plastic bags given to shoppers by retailers have increasingly become a key target for sustainability initiatives, with bans being introduced around the world. The…
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Single-use plastic bags given to shoppers by retailers have increasingly become a key target for sustainability initiatives, with bans being introduced around the world. The rationale for such bans is based on the environmental impact of single-use bags, compared to their multi-use alternatives. The arguments for bans are underpinned by assumptions about how consumers will respond to the changes, yet do not account for the known patterns of buyer and consumer behaviour from the social sciences. This lessens the delivery of desired outcomes and hampers implementation strategies. This chapter draws upon this established knowledge to demonstrate how such marketing knowledge of fundamental buyer and consumer behaviour is critical when developing and implementing a public policy programme, using the example of a retail ban on the use of single-use plastic bags in Australia. It illustrates how these known patterns hold in this context and shows how social marketing can be used to help shape programme implementation and uptake and the reinforcement of new positive behaviours.
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Mallory D. Minter, Monica A. Longmore, Peggy C. Giordano and Wendy D. Manning
Prior researchers have documented significant effects of family violence on adult children’s own risk for intimate partner violence (IPV). Yet, few studies have examined whether…
Abstract
Purpose
Prior researchers have documented significant effects of family violence on adult children’s own risk for intimate partner violence (IPV). Yet, few studies have examined whether exposure to family violence while growing up as well as emerging adults’ reports of their current peers’ behaviors and attitudes influenced self-reports of intimate partner violence perpetration. The current study based on interviews with a large, heterogeneous sample of men and women assessed the degree to which current peers’ attitudes and behaviors contributed to risk of intimate partner violence perpetration, net of family violence.
Methodology/approach
Using data from the Toledo Adolescent Relationships Study (TARS) (n = 928), we examined associations between family violence indicators, peers’ behaviors and attitudes, and self-reports of intimate violence perpetration among adults ages 22–29. We used ordinary least squares regression and controlled for other known correlates of IPV.
Findings
For men and women, we found a significant relationship between witnessing parental violence during adolescence and IPV perpetration in emerging adulthood, and a positive relationship between current peers’ IPV experiences and attitudes and respondents’ perpetration. We also found that for respondents who reported higher, compared with lower, peer involvement in partner violence, the effects of parental violence were stronger.
Originality/value
We provided a more comprehensive assessment of peers’ IPV to this body of research, which tends to focus on family violence. Studies have examined peers’ attitudes and behavior during adolescence, but we extended this work by examining both peer and familial influences into emerging adulthood.
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