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The purpose of this paper is to describe the industry panel session hosted by Bond University Library at the Australian Library and Information Association's Information Online 2013 Conference. The panel was held to discuss the use and implications of professional Instagram profiles. The panel included a professional photographer, an internet marketing expert, a social media expert, a librarian and a social media‐savvy student. The inclusion of a range of perspectives from outside the library aimed to provide a holistic approach to the institutional use of Instagram and to provide inspiration. The panel took place on Wednesday 13 February 2013 in Brisbane, Queensland, Australia.

The panel discussion covered three broad topic areas: the popularity of Instagram and listening to your audience. The risks, limitations and disadvantages of using Instagram. Engagement with followers and measuring the value of Instagram. Throughout the panel session live mobile polling was used to gather feedback and responses from the audience in regards to their photo‐sharing practices. Real examples from Instagram profiles were shared to stimulate discussion. The session concluded with a Q&A session from the audience.

The session was attended by approximately 80 delegates. The results of the mobile polling will be included in the body of the article. Based on feedback from delegates on Twitter and Facebook (which was collated via Storify) the session was perceived as a useful introduction to a professional exploration of Instagram and photo sharing.

The session was an opportunity for conference delegates to hear about Instagram use from professionals in other fields. Each panel member contributed a unique perspective on the use of Instagram. In particular, the inclusion of a current Bond University student on the panel allowed for a customer's perspective on the library's use of Instagram. This discussion and the feedback gathered from the audience has formed the basis for further evidence‐based research.

To date, few libraries are using Instagram. This discussion on the professional use of Instagram contributes to the body of knowledge about library social media use. It also extends the conversation to include mobile photo sharing, an area which has not been well addressed in the literature. This panel was unique in that it brought together professionals from other environments to reflect on library use of Instagram.

The purpose of this paper is to discover which social networking sites international students prefer for information dissemination activities. As more libraries experiment with social networking to inform and connect with students, there is a need to determine the effectiveness of this strategy for reaching international students. The paper seeks to address three questions: what social networking sites do international students prefer and why? Which sites do they use to socialise and which do they use to gather and distribute information? How can libraries leverage this information to enhance the international student experience?

Information on social networking preferences and usage was gathered from 13 per cent of students at Bond University via an online survey.

The findings confirm that for some international student populations, social networking preferences differentiated between the domestic students' preferences. In addition to social activities, international and domestic students are using particular social networking sites for a wide range of educational purposes, including group work and sharing and gathering information. Although Facebook is still the predominant choice for the majority of students, the findings suggest particular sites such as Twitter and YouTube should be considered by libraries as a means to engage both international and domestic students. Institutions with large Chinese student populations should consider the use of Renren.

As of yet there have been no studies that have investigated and compared international students' social networking preferences to domestic students. The study connects the findings to practical implications for academic library use of social networking sites.

陰陽 (yinyáng in Pinyin) is about interconnectedness rather than opposites. The purpose of this paper is to highlight how collaboration connects and strengthens the efforts across the sector and reinforces how the sum of the parts is greater than any one university alone. This paper shares the experience of conducting a collaborative project with three universities. It illustrates the fine balancing act of collaboration (yin) with competition (yang) amongst three of Australia ' s higher education institutions at a national level, with the aim of contributing to the career development of professionals in the fields of library services and eResearch.

Bond University, University of Western Australia and Griffith University have collaborated to develop a career mapping toolkit which builds on an earlier commissioned project completed by Council of Australian IT Directors (CAUDIT) focusing on enterprise information technology roles. This tri-institutional collaborative project reviews in detail the skills, knowledge and abilities of library and eResearch management roles in the respective organisations.

This project has been hugely rewarding for the initial three project partners who worked and collaborated well together, successfully completing project goals within agreed timeframes. Looking forward, career pathing will become more widespread as managers receive the requisite training, take ownership of these activities and grow to fully realise the value and potential of active career management to team performance. Ultimately, the use of the career pathing toolkit will enhance career satisfaction of the individual which in turn will lift the productivity of the organisational unit.

To ensure the ongoing viability of the career pathing toolkit, it is necessary to measure its relevance and effectiveness: each institution is confident in adopting/modifying the final product for internal use. This demonstrates confidence in the quality of the work produced by the other collaborators; adoption of the product by institutions which were not part of the initial collaboration; and willingness of another institution (not originally involved) to join the collaborative project and make a contribution.

The catalyst for collaboration between the three universities was realised when the authors saw an opportunity to address the important and pressing issue of career and workforce planning as a partnership project. The main objective for collaboration was to achieve a more comprehensive and speedier project outcome.

This paper shares the outcomes of the project which illustrates the fine balancing act of collaboration (yin) with competition (yang) amongst three of Australia ' s higher education institutions at a national level, with the aim of contributing to the career development of professionals in the fields of library and eResearch.

The aim is to develop a toolkit that: catalogues and maps the core professional roles needed in the next two to three years in the respective institutions; and specifies the knowledge and experience required in each core professional area including where there is overlap. In essence, the career map provides a toolkit for identifying the knowledge areas and skills, abilities and competencies required for each core area (organised by career streams) and professional role.

This paper reviews brand equity and customer satisfaction as they relate to customer loyalty and relationship marketing in an effort to understand and mitigate some of the challenges facing quick‐service restaurants (QSRs) today.

The authors reviewed over 30 articles on the subjects of brand equity, customer equity, customer satisfaction, customer loyalty, communal relationships, relationship marketing, and pseudo‐relationship marketing, as well as researched and evaluated current marketing techniques used by selected QSRs.

It is concluded by the authors that customer satisfaction, brand equity, and loyalty are invaluable to the formation of customer loyalty, as is the understanding that customers' relationships with companies need to be treated with the same respect as personal relationships.

Customer loyalty has been shown to be beneficial to a company, both tangibly and intangibly. Companies are cautioned in their use of relationship marketing techniques used to foster customer loyalty and encouraged to use methods that benefit both themselves and their customers.

This paper analyzes many different factors that affect customer loyalty, as well as discusses how relationship marketing techniques can be utilized by the QSR industry.

The positive outcomes demonstrated in programme efficacy trials and the apparent ineffectiveness of programmes in community settings have prompted investigators and practitioners to examine implementation fidelity. Critically important, but often overlooked, are the implementers who deliver evidence‐based programmes. This article distinguishes fidelity at the programme level from implementer fidelity. Two components of implementer fidelity are defined. It is proposed that implementer adherence and competence are related but unique constructs that can be reliably measured for training, monitoring and outcomes research. Observational measures from a school‐based preventive intervention are used to illustrate the contributions of implementer adherence and competence. Distinguishing implementer adherence to the manual from competence in programme delivery is the next step in child mental health programme implementation research.

The purpose of this paper is to examine the relationship between and corporate environmental responsibility (CER) and audit risk.

A survey participation request was mailed to 5,008 US auditors at random. The request provided a link to an electronic survey. The final sample consists of anonymous responses from 163 auditors.

The authors find that auditors, on average, do not perceive a significant relationship between corporate environmental strengths and audit risk; however, they do perceive an increase in audit risk among firms with corporate environmental concerns. Use of CER in the risk assessment process also varies across types of CER: 15 per cent of auditors use corporate environmental strengths to assess audit risk, while 43 per cent of auditors use corporate environmental concerns to assess audit risk. Perception of the CER/audit risk relationship is a significant determinant of CER use. Finally, both types of CER are found to have average usefulness in the risk assessment process.

The findings are limited to US auditors; results may not be transferable to other countries.

Studies involving the impact of CER on earnings generally involve archival data. By examining the impact of CER on audit risk, using a unique dataset, the authors present a different and timely setting to study the CER/earnings relationship. To the best of the authors' knowledge, this is the first paper to document the relationship between CER and audit risk.

Given the importance of context in shaping learning, the authors argue that there is a need for research aimed specifically at elucidating organizational learning in a public sector environment. To address this need, the purpose of this paper is to present both critical and practical insights into the nature of public sector learning, based on a detailed mapping of learning in a knowledge-based public sector organization.

A purposive case study is employed to explore learning in a knowledge-based organization facing few of the known impediments to learning.

Learning occurred in a range of ways, through both formal and informal mechanisms. Four learning sites were observed: project, program, operational and strategic. Little use was made of formal evaluation products. Learning was constrained by mental models and organizational context and was, thus, found to be strongest in areas relating to the agency’s core business and dominant professional expertise (international agricultural research).

The findings of the study are based on the learning experience of a single public sector organization in the applied research and development sector. Further work is needed on public sector organizations operating in a variety of situations to determine the generalizability of the patterns reported here and to develop and validate the mapping approach employed in the study.

The mapping approach enabled parts of the organization that were not included in the learning conversation to be identified. The involvement of the researchers also precipitated learning activities and consciousness, suggesting that practically-oriented research may be a useful learning catalyst for small organizations.

Learning in public sector organizations is usually approached through the “lens” of models developed in business settings. Mapping learning provides a way of showing what is learned, how it is learned, and its relationship to the public sector environment, characterized by legislation, political variables and ministerial oversight. This approach offers a way forward in the understanding and development of public sector learning.

This paper surveys corporate officers responsible for greenhouse gas (GHG) reporting and assurance to determine the attributes that influence their choice between an accounting and a non-accounting GHG assurance provider. Differences in the relative importance of these attributes between those selecting accounting and non-accounting assurers are also explored.

A survey questionnaire was completed by 25 corporate officers responsible for reporting and voluntarily assurance of GHG emissions in Australia. The questionnaire asked the respondents to indicate the relative importance of 41 company and assurer attributes in influencing their assurance provider choice.

Results indicate that attributes related to the assurance provider, such as team and team leader assurance knowledge, reputation, objectivity and independence, are more influential than attributes related to the nature of the company or the nature of the GHG emissions. Attributes such as geographical dispersion of operations were found to be differently important to this decision between companies purchasing assurance from accounting and non-accounting firms.

The study’s main limitation is the small number of participants. Future research may extend this study by exploring the conditions under which companies voluntarily assure GHG emissions as well the motivations of responsible officers in their assurer choice.

This paper provides valuable insights to GHG assurers to assist their understanding of the attributes that are important to potential GHG assurance clients.

The study makes unique contributions to the assurer choice literature by not only addressing this issue in the context of the dichotomous GHG assurance market but also by addressing it from the perspective of the assurance purchaser.

The purpose of this paper is to address two questions: first, what contracts, instruments and accounting activities constitute Australia’s offshore asylum seeker processing policy in practice? Second, how are notions of legitimacy and accountability mediated through the network constituted by this policy?

The paper is located in the critical interpretivist approach to accounting research. It is based on an exhaustive documentary analysis. Policy documents, contract documents, records of parliamentary inquiries (Hansard) and legislation were analysed drawing on a network policy perspective.

The paper finds that the Australian Government has sought to escape its accountability obligations by employing a range of approaches. The first of these approaches is the construction of a network involving foreign states, private corporations and non-government organizations. The second is through a watered down accountability regime and refusal to be accountable for the day-to-day life of asylum seekers in offshore processing centres through a play with the meaning of “effective control”. Yet while the policy network seems designed to create accountability gaps, the requirement within the network to remain financially accountable undermines the governments claims not to be responsible for the conditions in the detention camps.

The paper focuses largely on the period starting from when Kevin Rudd became Prime Minister to the death in Papua New Guinea of asylum seeker Reza Barati on 17 February 2014. Earlier periods are beyond the scope of this paper.

The paper will result in the identification of deficiencies inhuman rights accountability for extra-territorialized and privatised immigration detention and may contribute towards the formulation of effective policy recommendations to overcome such deficiencies. The paper also provides empirical data on, and academic understanding of, immigration detention outsourcing and offshoring.

The paper will inform debate regarding treatment of unauthorized maritime arrivals and asylum seekers generally.

The paper provides the first detailed and full understanding of the way Australia’s offshore asylum seeker processing policy is practiced. The paper also provides an empirical analysis of the way national policy and its associated accountability mechanisms emerge in response to the competing legitimacy claims of the international community and national electorate.