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To provide an in-depth survey and review of innovation in library and information services (LIS) and to identify future trends in innovative research and its practical application in the field.

An in-depth review and summation of relevant literature over the last twenty years, along with an analysis and summary of the other papers in the volume.

Innovation in library and information work varies between the evolutionary and the discontinuous. A taxonomy of innovatory approaches to development and provision in the sector is provided, along with a detailed listing of the key elements of successful and not-so-successful innovative practice.

The work is dependent on existing literature rather than direct empirical work. However, because it draws together all major aspects of the topic, it has the potential to be used as a springboard for further generic studies and also specific programmes of work.

The need for innovation in LIS will be ever more pressing. The present chapter provides a necessary and rigorous overview of the necessary elements required for success in this area. It will be useful as a reference tool for intending researchers in library and information provision in a wide range of environments.

Because the chapter brings together a substantial body of information on the topic of innovation, it provides a comprehensive study of major developments and likely future trends in the field.

The aim of this article is to update the 1992 work done by David Baker with regard to the economic and management “balance” between the on‐site holding of journals and the remote delivery, on demand, of specific journal articles.

The research for the article consists of a review of the literature since 1992, together with trends in library serials acquisitions and interviews with key library staff involved in document delivery.

The article reviews the original work undertaken at the University of East Anglia and its conclusions: charts and reflects on what happened between then and now; summarises and analyses the current position; considers present trends and existing research and development work; suggests future possible scenarios and proposes further studies and projects in the area. The article is concerned primarily with the UK Higher Education (UKHE) sector.

The article will be useful in terms of planning future work on the economic aspects of library provision, and digital library development in particular.

The article presents a summary of key aspects of document delivery over the last 15 years and suggests major areas for future planning and development.