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The purpose of this paper is to investigate how different forms of interpersonal conflicts and employees’ psychological empowerment may affect knowledge sharing intentions directly or indirectly via interpersonal trust in the workplace.

Survey data collected from 249 employees of 37 of the top 500 corporations in the manufacturing industry in Taiwan were used for the data analysis. The research model was analyzed using the component-based structural equation modeling technique, namely, the partial least squares (PLS) approach.

The results indicate that both relationship and task conflicts have significant indirect effects on employees’ knowledge sharing intentions via psychological empowerment and trust. Additionally, psychological empowerment significantly influences employees’ knowledge sharing intentions both directly and indirectly via trust.

The primary theoretical implication is an advancement in the understanding of the critical antecedents of and their different effects on employees’ knowledge sharing intentions from the perspectives of conflict management and individual psychological empowerment. Future research may concentrate on investigating the bidirectional interactions among trust, relationship conflicts and task conflicts in different knowledge-sharing contexts.

This study provides practical insights into conflict resolution intended to facilitate psychological empowerment and interpersonal trust that encourage knowledge sharing in the workplace.

To the best of the authors’ knowledge, this study is the first knowledge sharing study that empirically examines how task and relationship conflicts affect employees’ knowledge sharing intentions differently via the mediation of their perceived psychological empowerment and interpersonal trust in one another in the workplace.

This study examines the role of user psychological empowerment (PE) as a specific type of PE in the context of using health information systems (HIS) and incorporates the contribution of autonomous motivation and knowledge sharing intention (KSI) to the resolution of the key dynamics of interpersonal knowledge sharing behavior (KSB) in healthcare organizations.

For the data analysis, survey data were collected from 350 employees at three large teaching hospitals in Taiwan. In this study, the partial least squares technique was used with SmartPLS 3.3 software to validate the research model.

User PE had significant positive effects on autonomous motivation, KSI and KSB. Additionally, autonomous motivation positively affected KSB directly and indirectly via KSI.

Insights into motivation (e.g. user PE and autonomous motivation) play a key role in driving KSI and lead to effective KSB, which aids managers in tailoring their efforts to foster knowledge dissemination and enhance organizational performance.

While finding ways to encourage employees to share knowledge with one another in an organization is an important task, there exists a lack of understanding as to how this task can be accomplished in the context of healthcare organizations. This study is the first to specifically address this issue from a perspective integrating PE and self-determination theory while also incorporating the HIS context with population-specific measures (healthcare organizations) to expand the application of empowerment theory to the information system domain.

This research aims to examine the factors that influence customers' product return intentions and proposes that YouTube product reviews can mitigate customers' desire to return a product.

The proposed theoretical research model and hypothesized relationship were investigated using a quantitative process. This study used 302 data from Indonesian young adult respondents to examine the structural model, which was analyzed using the SmartPLS 3.2 software package.

The results show that YouTube product reviews, product fit uncertainty and customer satisfaction are the key determinants of customers' product return intention. Furthermore, the results show that the credibility of YouTube product reviews has a major impact on customers' familiarity with a product, satisfaction and the likelihood of returning goods to sellers.

In the e-commerce industry, increasing the use of YouTube product reviews will help businesses eliminate unnecessary product returns. Sellers are also encouraged to collaborate with YouTube producers to review specific products, which can benefit companies by raising brand awareness and gaining customer feedback. Furthermore, YouTube online product reviews can help consumers avoid having an unpleasant shopping experience that causes emotional reactions and lowers satisfaction.

Most research has not considered antecedents in observing the product return phenomenon; this study observes a prerequisite of consumer product returns (i.e. information asymmetry and product familiarity) and investigates the relationships between YouTube product reviews, customer satisfaction and product return intention.

With the development of the sharing economy, the collaborative consumption model has become more popular and has changed the way people engage in tourism. This study aims to explore. consumer experience in different types of rooms on a shared accommodation platform.

In this study, the authors divided the rooms on the shared accommodation platform into a budget type and a luxury type according to the room price and used content analysis to analyze 15,710 online reviews published on Xiaozhu.

This study found that consumer expectations varied depending on the room type. “Host,” “room,” “transportation and location” and “value” were the four common topics that consumers paid attention to in both room types. “Environment” and “objective conditions” were the particular focuses of the budget room consumers. However, consumers cared about “aesthetics” and “accommodation purpose” when staying in luxury rooms. These results reflected the influence of room prices on consumer experiences.

To the best of the authors’ knowledge, this study is one of the first to compare the consumer experience in rooms at different price points based on the evidence provided in online reviews. Latent Dirichlet allocation (LDA) analysis was used to extract the underlying topics from the online reviews, which provided more exciting results. This study leads to a comprehensive understanding of the consumer experience from the perspective of expectation theory, enriching the prior research on shared accommodation platforms.

研究目的: 随着共享经济的发展, 协同消费模式越来越流行, 改变了人们从事旅游的方式。本研究旨在探索共享住宿平台上不同类型房间的消费者体验。

在这项研究中, 我们根据房价将共享住宿平台上的房间分为经济型和豪华型, 并使用内容分析分析了在Xiaozhu上发布的 15,710 条在线评论。

我们发现消费者的期望因房间类型而异。 “房主”、“房间”、“交通与位置”、“价值”是消费者在两种房型中关注的四个共同话题。 “环境”和“客观条件”是经济型房消费者特别关注的焦点。然而, 消费者在入住豪华客房时, 更关心的是“美学”和“住宿目的”。这些结果反映了房价对消费者体验的影响。

这项研究是根据在线评论提供的证据比较不同价位客房的消费者体验的首批研究之一。潜在狄利克雷分配（LDA）分析用于从在线评论中提取潜在主题, 这提供了更令人兴奋的结果。我们的研究从期望理论的角度对消费者体验进行了全面的理解, 丰富了以往关于共享住宿平台的研究。

This study aimed to examine whether the use of wiki-systems in healthcare internship courses that adopt a problem-based learning approach may have significant influences on the relationships among students' relationship commitment, knowledge-sharing behavior and perceived problem-based learning performance in the context of higher education.

This study adopted a quasi-experimental approach. Cross-sectional survey data collected from 187 undergraduate students in Taiwan were used for the data analysis procedures. The students in the experimental group used wiki-systems and a set of information and communication technologies as learning tools, while the students in the control group used the same set of information and communication technologies only. The statistical techniques of independent t-tests and component-based structural equation modeling were adopted to examine the research hypotheses.

The results reveal significant differences between the experimental and control groups concerning relationship commitment, knowledge-sharing behavior, independent study and active participation. However, there was no significant difference between the two groups regarding group interaction and reasoning skills. Additionally, all the hypotheses regarding the relationships among constructs were supported.

Wiki-systems have unique features that can enhance the effectiveness of problem-based learning activities. This study is among the first to investigate how wiki-systems may affect the effectiveness of problem-based learning processes by investigating the relationships among healthcare students' relationship commitment, knowledge-sharing behavior and perceived problem-based learning performance. The results of this study can advance the current understanding of the effectiveness of wiki-based problem-based learning in the context of healthcare education.

This study explores how the relationship between supervisor's proactivity, job demands and job outcomes is based on dyadic interpersonal interaction based on the literature of the job demands-resources model and conservation of resources theory.

In this work, valid data from 272 participants (241 information technology subordinates and 31 project managers) in professional service firms are used in measurement and structural analyses based on a cross-level research framework. Additionally, the hierarchical linear modeling technique and a cross-sectional dataset were used to evaluate the proposed hypotheses.

The results reveal that supervisor proactivity is a critical resource during the execution of professional service projects and is significantly related to perceptions of job demands on the part of subordinates while positively moderating the relationship between job demands and job satisfaction and job demands organizational commitment.

The answer to the question as to whether extensive use of job resources (i.e. supervisor proactivity) in service projects is beneficial and inconclusive in the current information technology (IT) industry literature. Currently, the IT industry continues to experience rapid growth and is a dynamic sector in the global economy that results in increased demands on supervisors because of the specific characteristics of their positions. Consequently, it is necessary further to examine both the direct and moderating effects of resource crossover driven by supervisor proactivity on subordinate behavior, including job demands, job satisfaction and organizational commitment. Although proactivity is a relatively mature concept, some issues related to the negative effects of proactivity on factors, such as job demands, technostress and addiction, need to be further addressed. However, studies specifically focus on investigating this issue are missing from the literature. The findings of this paper thus address these research gaps by validating the direct and moderating relationships of such factors using the proposed cross-level research model.

Understanding the construction of individual entrepreneurial identity for entrepreneurship education is an important but understudied issue. Prior studies indicate that entrepreneurship learning is associated with not only learning critical entrepreneurial skills and knowledge but also facilitating the construction of a personal entrepreneurial identity. However, educators are constantly challenged by the task of facilitating such an identity within students via learning-by-doing processes in the context of entrepreneurial teams. Additionally, while effective conflict management is essential to productive entrepreneurial learning in entrepreneurial teams, studies that investigate the relationships between interpersonal conflicts of entrepreneurial teams and the students' entrepreneurial identity are absent.

The approach of an in-depth case study was adopted to achieve our research purpose.

A conceptual model that describes the construction of the entrepreneurial identity of students of entrepreneurial teams in a learning-by-doing environment from the perspectives of conflicts and task characteristics are developed.

The research findings highlight the preliminary relationships between task characteristics (i.e. task interdependence, task uncertainty, resource competition and tension regarding responsibility allocation) and interpersonal conflicts of entrepreneurial teams, and their impacts on the entrepreneurial identity of team members.

This study is among the first group of studies that especially explores the relationships among task characteristics of entrepreneurship projects, interpersonal conflicts and the development of students' entrepreneurial identity.

While it is important for entrepreneurship educators to understand the dynamics behind the formation of an individual entrepreneurial identity, challenges remain if they are to facilitate this process. Furthermore, while managing conflicts in entrepreneurial teams is a key to effective entrepreneurial learning, very few studies have focused on the relationships between individual entrepreneurial characteristics, interpersonal conflicts and the construction of an individual entrepreneurial identity. The purpose of this paper is to explore these relationships in a learning-by-doing educational context.

This study adopts an in-depth dual case study design to explore the relationships between individual characteristics, interpersonal conflicts and the construction of individual entrepreneurial identity in a learning-by-doing entrepreneurship educational context.

A theoretical framework that addresses the construction of the entrepreneurial identity of entrepreneurial team members in a learning-by-doing environment from the perspectives of conflicts and entrepreneurial characteristics is developed.

The research findings illustrate the influence of differences in individuals’ entrepreneurial characteristics on the occurrence of interpersonal task and relationship conflicts and, consequently, on individuals’ entrepreneurial identity. A number of intervening factors that mediate the relationships between entrepreneurial characteristics, interpersonal conflicts and entrepreneurial identity are also identified.

This study is among the first research efforts to connect individual entrepreneurial characteristics, interpersonal conflicts and the construction of the individual entrepreneurial identity.

The purpose of this study is to develop and validate empirically a research model that depicts the relationships between the identified key value proposition attributes of mobile value‐added services and the core factors of brand equity.

Survey data collected from 497 mobile value‐added service consumers were examined using structural equation modeling to validate the research model.

The results indicate that the mobile service attributes of personalization, identifiability, and perceived enjoyment have significant positive influences on the key brand equity factors, including brand loyalty, perceived quality, brand awareness, and brand associations. Additionally, the results confirm the significance of all four of the brand equity factors in interpreting consumer purchase intention in the context of mobile value‐added service consumption.

The research results provide insights into how mobile value‐added services may be better designed and delivered to enhance brand equity and, in turn, profits.

While the market potential of mobile value‐added services and the importance of brand equity have both been widely recognized, the development and empirical validation of a model that specifically depicts the determinants of mobile value‐added service consumption from a brand‐equity perspective has not yet been undertaken. Consequently, this study investigates the relationships among key m‐commerce attributes, core brand‐equity components, and consumer behaviors. The research results have extended the application and advanced the understanding of previous mobile‐commerce and brand‐equity theories in the context of mobile value‐added service consumption.

Very few studies specifically address the importance of knowledge management (KM) in the context of issue management. To enhance understanding of this subject, this paper aims to investigate the interrelationship between KM and issue management.

A case study of a public protest against the construction of an energy company was conducted to investigate this topic.

The paper depicts how and why the occurrence of an issue may disturb the balance of an organization's KM practices from the perspectives of process, people, and technology, and how the managerial efforts can be made to counteract the negative effects. The primary findings are summarized in six theoretical propositions.

The research findings were developed with reference to a failure case in which the issue of interest was not resolved. Future studies specifically examining the dynamics of organizations' KM practices during such issues with reference to cases in which the issues are resolved successfully are encouraged.

The research findings can aid organizations in planning their KM practices with regard to their specific business contexts during their issues in order to resolve such situations in an effective and efficient manner.

This paper provides insights into the dynamics of KM in the context of issue management, and enables future researchers to develop a programmed body of research in order to further expand our understanding of the use of KM at such times.