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University intellectual output such as theses and dissertations are valuable resources containing rigorous research results. Library staff who are key players in promoting intellectual output through institutional repositories require skills to promote content visibility, create wider outreach and facilitate easy access and use of these resources. This study aims to determine the skills of library staff to enhance the visibility of intellectual output in federal university libraries in southeast Nigeria.

A survey research design was adopted for the study. The questionnaire was used to obtain responses from library staff on the extent of computer skills and their abilities for digital conversion, metadata creation and preservation of digital content.

Library staff at the university libraries had high skills in basic computer operations. They had moderate skills in digital conversion, preservation and storage. However, they had low skills in metadata creation.

The study has implications for addressing the digital skills and professional expertise of library staff, especially as it concerns metadata creation, digital conversion, preservation and storage. It also has implications for the university management to prioritize the training of their library staff in other to increase the visibility of indigenous resources and university Web ranking.

This study serves as a lens to identify library staff skill gaps in many critical areas that require expertise and stimulate conscious effort toward developing adequate skills for effective digital information provision. It sheds light on the challenges that many Nigerian university libraries face in their pursuit of global visibility and university Web ranking.

Information literacy (IL) is clearly important for academic performance, as evidenced by literature. It could be defined as a set of abilities, attitudes and experiences that enable people to recognize when they need information to solve an issue. The importance of investigating students’ IL competencies cannot be overstated. This study therefore aims to look into the IL development and competencies of high school students in Accra, as there appears to be a dearth of systematic study on this in Ghana.

To investigate this phenomenon, the study used a survey research design with a mixed-methods approach and a post-positivist research paradigm. A total of 454 high school students, 3 librarians and 3 heads of ICT departments from three senior high schools in Accra participated in this study. This study used two methods: an audit of the IL programmes and practices available at the selected schools as well as IL literacy assessment through the use of a standardized test instrument. The data collection tools used were a semi-structured interview schedule and a questionnaire.

This study found that high school students in Accra had low IL competencies. Again, the findings of this study revealed that inadequate infrastructure and lack of formalized IL instructions in schools hindered the IL development of students.

The author considers the study original both in conceptualization and design. The main question being interrogated stems from identified gaps in the literature and this study intends to fill these knowledge gaps. This study’s originality also stems from the fact that there is a paucity of information on the subject of study in the context of Ghana. This study recommends the need to integrate IL in the school curriculum to ensure effective and efficient IL instructions in high schools.

In the context of Saudi Arabia, this chapter investigates how clustering promotes knowledge sharing and transfer in an emerging, government-directed industry cluster. It is determined that lateral actors play a key facilitating role, and formal and informal mechanisms and interpersonal links among actors support that cluster knowledge exchange. Limited social capital strength and depth and a lack of trust that prevents knowledge sharing are partially explained by the cluster's limited vertical and horizontal actors.

The purpose of the paper is to propose a semantic model for describing open source software (OSS) in a machine–human understandable format. The model is extracted to support source code reusing and revising as the two primary targets of OSS through a systematic review of related documents.

Conducting a systematic review, all the software reusing criteria are identified and introduced to the web of data by an ontology for OSS (O4OSS). The software semantic model introduced in this paper explores OSS through triple expressions in which the O4OSS properties are predicates.

This model improves the quality of web data by describing software in a structured machine–human readable profile, which is linked to the related data that was previously published on the web. Evaluating the OSS semantic model is accomplished through comparing it with previous approaches, comparing the software structured metadata with profile index of software in some well-known repositories, calculating the software retrieval rank and surveying domain experts.

Considering context-specific information and authority levels, the proposed software model would be applicable to any open and close software. Using this model to publish software provides an infrastructure of connected meaningful data and helps developers overcome some specific challenges. By navigating software data, many questions which can be answered only through reading multiple documents can be automatically responded on the web of data.

A community demonstrates the unique qualities and relationships between its members that distinguish it from other communities within a network. Network analysis relies heavily on community detection. Despite the traditional spectral clustering and statistical inference methods, deep learning techniques for community detection have grown in popularity due to their ease of processing high-dimensional network data. Graph convolutional neural networks (GCNNs) have received much attention recently and have developed into a potential and ubiquitous method for directly detecting communities on graphs. Inspired by the promising results of graph convolutional networks (GCNs) in analyzing graph structure data, a novel community graph convolutional network (CommunityGCN) as a semi-supervised node classification model has been proposed and compared with recent baseline methods graph attention network (GAT), GCN-based technique for unsupervised community detection and Markov random fields combined with graph convolutional network (MRFasGCN).

This work presents the method for identifying communities that combines the notion of node classification via message passing with the architecture of a semi-supervised graph neural network. Six benchmark datasets, namely, Cora, CiteSeer, ACM, Karate, IMDB and Facebook, have been used in the experimentation.

In the first set of experiments, the scaled normalized average matrix of all neighbor's features including the node itself was obtained, followed by obtaining the weighted average matrix of low-dimensional nodes. In the second set of experiments, the average weighted matrix was forwarded to the GCN with two layers and the activation function for predicting the node class was applied. The results demonstrate that node classification with GCN can improve the performance of identifying communities on graph datasets.

The experiment reveals that the CommunityGCN approach has given better results with accuracy, normalized mutual information, F1 and modularity scores of 91.26, 79.9, 92.58 and 70.5 per cent, respectively, for detecting communities in the graph network, which is much greater than the range of 55.7–87.07 per cent reported in previous literature. Thus, it has been concluded that the GCN with node classification models has improved the accuracy.

The explosion of data due to the sophistication of information and communication technology makes it simple for prospective tourists to learn about previous hotel guests' experiences. They prioritize the rating score when selecting a hotel. However, rating scores are less reliable for suggesting a personalized preference for each aspect, especially when they are in a limited number. This study aims to recommend ratings and personalized preference hotels using cross-domain and aspect-based features.

We propose an aspect-based cross-domain personalized recommendation (AsCDPR), a novel framework for rating prediction and personalized customer preference recommendations. We incorporate a cross-domain personalized approach and aspect-based features of items from the review text. We extracted aspect-based feature vectors from two domains using bidirectional long short-term memory and then mapped them by a multilayer perceptron (MLP). The cross-domain recommendation module trains MLP to analyze sentiment and predict item ratings and the polarities of the aspect based on user preferences.

Expanded by its synonyms, aspect-based features significantly improve the performance of sentiment analysis on accuracy and the F1-score matrix. With relatively low mean absolute error and root mean square error values, AsCDPR outperforms matrix factorization, collaborative matrix factorization, EMCDPR and Personalized transfer of user preferences for cross-domain recommendation. These values are 1.3657 and 1.6682, respectively.

This study assists users in recommending hotels based on their priority preferences. Users do not need to read other people's reviews to capture the key aspects of items. This model could enhance system reliability in the hospitality industry by providing personalized recommendations.

This study introduces a new approach that embeds aspect-based features of items in a cross-domain personalized recommendation. AsCDPR predicts ratings and provides recommendations based on priority aspects of each user's preferences.

The purpose of this study is to solve the problems caused by the growing volumes of pre-annotated literature and variety-oriented annotations, including teamwork, quality control and time effort.

An annotation collaboration workbench is developed, which is named as Bureau for Rapid Annotation Tool (Brat). Main functionalities include an enhanced semantic constraint system, Vim-like shortcut keys, an annotation filter and a graph-visualizing annotation browser. With these functionalities, the annotators are encouraged to question their initial mindset, inspect conflicts and gain agreement from their peers.

The collaborative patterns can indeed be leveraged to structure properly every annotator’s behaviors. The Brat workbench can actually be seen as an experienced-based annotation tool by harnessing collective intelligence. Compared to previous counterparts, about one-third of time can be saved on Xinhuanet military news and patent corpora with the workbench.

The various annotations are very popular in real-world annotation tasks with multiple annotators. Though, it is still under-discussed on variety-oriented annotations. The findings of this study provide the practitioners valuable insight into how to govern annotation projects. In addition, the Brat workbench takes the first step for future research on annotating large-scale text resources.

This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but also identify factors leading to dissatisfaction and further quantify improvement opportunity levels.

Adopting deep learning, Cross-Bidirectional Encoder Representations Transformers (BERT) model is developed to measure customer satisfaction. Furthermore, opinion mining technique is used to extract consumers’ opinions and obtain dissatisfaction factors. Furthermore, the opportunity algorithm is introduced to quantify attributes’ improvement opportunity levels. A total of 19,133 online reviews of 31 restaurants in Universal Beijing Resort are crawled to validate the framework.

Results demonstrate the superiority of Cross-BERT model compared to existing models such as sentiment lexicon-based model and Naïve Bayes. More importantly, after effectively unveiling customer dissatisfaction factors (e.g. long queuing time and taste salty), “Dish taste,” “Waiters’ attitude” and “Decoration” are identified as the three secondary attributes with the greatest improvement opportunities.

The proposed framework helps managers, especially in the restaurant industry, accurately understand customer satisfaction and reasons behind dissatisfaction, thereby generating efficient countermeasures. Especially, the improvement opportunity levels also benefit practitioners in efficiently allocating limited business resources.

This work contributes to hospitality and tourism literature by developing a comprehensive customer satisfaction analysis framework in the big data era. Moreover, to the best of the authors’ knowledge, this work is among the first to introduce opportunity algorithm to quantify service improvement benefits. The proposed Cross-BERT model also advances the methodological literature on measuring customer satisfaction.

The proliferation of bots in social networks has profoundly affected the interactions of legitimate users. Detecting and rejecting these unwelcome bots has become part of the collective Internet agenda. Unfortunately, as bot creators use more sophisticated approaches to avoid being discovered, it has become increasingly difficult to distinguish social bots from legitimate users. Therefore, this paper proposes a novel social bot detection mechanism to adapt to new and different kinds of bots.

This paper proposes a research framework to enhance the generalization of social bot detection from two dimensions: feature extraction and detection approaches. First, 36 features are extracted from four views for social bot detection. Then, this paper analyzes the feature contribution in different kinds of social bots, and the features with stronger generalization are proposed. Finally, this paper introduces outlier detection approaches to enhance the ever-changing social bot detection.

The experimental results show that the more important features can be more effectively generalized to different social bot detection tasks. Compared with the traditional binary-class classifier, the proposed outlier detection approaches can better adapt to the ever-changing social bots with a performance of 89.23 per cent measured using the F1 score.

Based on the visual interpretation of the feature contribution, the features with stronger generalization in different detection tasks are found. The outlier detection approaches are first introduced to enhance the detection of ever-changing social bots.