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Modern Web browsers all provide a history function that allows users to see a list of URLs they have visited in chronological order. The history log contains rich information but is seldom used because of the tedious nature of scrolling through long lists. This paper aims to propose a new way to improve users’ Web browsing experience by analyzing, clustering and visualizing their browsing history.

The authors developed a system called Personal Web Library to help users develop awareness of and understand their Web browsing patterns, identify their topics of interest and retrieve previously visited Web pages more easily.

User testing showed that this system is usable and attractive. It found that users can easily see patterns and trends at different time granularities, recall pages from the past and understand the local context of a browsing session. Its flexibility provides users with much more information than the traditional history function in modern Web browsers. Participants in the study gained an improved awareness of their Web browsing patterns. Participants mentioned that they were willing to improve their time management after viewing their browsing patterns.

As more and more daily activities rely on the internet and Web browsers, browsing data captures a large part of users’ lives. Providing users with interactive visualizations of their browsing history can facilitate personal information management, time management and other meta-level activities.

This paper aims to help users gain insights into and improve their Web browsing experience, the authors hope that the work they conducted can spur more research contributions in this underdeveloped yet important area.

The paper shows how access to knowledge can be enhanced by using a set of innovative approaches and technologies based on the semantic web.

Emerging trends in knowledge access are considered followed by a description of how ontologies and semantics can contribute. A set of tools is then presented which is based on semantic web technology. For each of these tools a detailed description of the approach is given together with an analysis of related and future work as appropriate.

The tools presented are at the prototype stage but can already show how knowledge access can be improved by allowing users to more precisely express what they are looking for and by presenting to them in a form that is appropriate to their current context.

The tools show promising results in improving access to knowledge which will be further evaluated within a practical setting. The tools will be integrated and trialled as part of case studies within the SEKT project. This will allow their usability and practical applicability to be measured.

Ontologies as a form of knowledge representation are increasing in importance. Knowledge management, and in particular knowledge access, will benefit from their widespread acceptance. The use of open standards and compatible tools in this area will be important to support interoperability and widespread access to disparate knowledge repositories.

The paper presents research in an emerging but increasingly important field, i.e. semantic web‐based knowledge technology. It describes how this technology can satisfy the demand for improved knowledge access, including providing knowledge delivery to users at the right time and in the correct form.

The purpose of this paper is to describe UWIRS (Ubiquitous Web Information Retrieval Solution), an agent‐based Web Information Retrieval (WIR) solution designed taking into account the unique features of the World Wide Web (WWW) and the limitations of existing WIR solutions for ubiquitous environments.

UWIRS can offer recommendation services by using the Multi‐Agent Vizier Recommendation Framework (Vizier). Vizier was designed under a generic approach and therefore can provide services to information retrieval applications so these may offer product recommendations that consider several adaptation/personalization dimensions (e.g. user dimension, context, among others).

Overall, the main challenge resides on: location, retrieval, integration and presentation of information from the WWW, quickly and accurately, to satisfy a user's singular information needs.

In UWIRS, agents cooperate in order to retrieve personalized information, considering user needs, goals, preferences and contextual features. UWIRS's agents are responsible for: interpreting user input and adding adaptation information by means of a query enrichment process; identifying and selecting the appropriate data sources taking into consideration the Profile Set (composed of User, Device and Information‐Provider Profiles); executing query routing and the information retrieval process; integrating and filtering the retrieved results; and lastly, coherent presentation of quality and relevant ubiquitous information (anytime, anywhere and anyhow) that satisfies the user's particular information needs and constraints associated to his/her access device.

With the proliferation of objectionable world wide web (WWW or web) materials such as pornography and violence, there is an increasing need for effective web content filtering tools to protect unsuspecting users from the harmful effect of such materials. This paper aims to discuss this issue.

Using pornographic web materials as a case study, the authors have developed an effective filtering solution that uses machine intelligence to perform offline web page classification into allowed and disallowed web pages.

The results are stored in a database for fast online retrieval whenever access to a web page is requested.

The separation between offline classification and online filtering ensures fast blocking decisions are made from the user's viewpoint.

There is an urgent and continued need for effective measures against the proliferation of objectionable materials on the web. In this paper, the authors describe a possible solution in the form of a complete working system. Future research will focus on adding appropriate modules to tackle other types of objectionable materials than the type described. The basic framework, however, should be applicable to a wide range of materials.

Purpose: Thanks to the Fourth Industrial Revolution and the digital economy, digital banking has become an attractive business trend. Moreover, the spreading of the Covid-19 virus worldwide over the past two years has boosted the digitalisation of banking services. The development of digital banking is now becoming an uncontroversial issue that will attract the concern of scholars, bank managers, and policy-makers.

Methodology: As an emerging country with a young population having significant digital appliance joy, Vietnam will be a perfect case study to research the development of digital banking. Besides, digital banks, as well as the appliances of artificial intelligence (AI) in the banking sector, have appeared in Vietnam’s banking system at several different levels.

Findings: Moreover, most commercial banks in Vietnam are now in the race to complete their digital services to provide innovative digital banking services that add more value to their clients. Hence, the chapter will describe the overall picture of Vietnam’s current digital banking market.

Implications: Based on the crucial features of the operations of several digital banks and the appliances of AI in the digital banking sector in Vietnam during the chosen period, the author would like to give information on the potential of the Vietnamese digital banking market and suggest the key policies which the Vietnamese government should consider to support the digital transformation of the banking sector in Vietnam.

In addition to data transforming the insurance sector from within, insurance consumers and their behaviour has transformed significantly over the past 20 years from traditional retail to, predominantly, online trading. Data are a fundamental part of how the sector operates, and the use of data in insurance is constantly evolving. This paper aims to explore consumer perceptions about digital privacy and their subsequent motivations to disclose personal data for insurance purposes.

The study uses an exploratory research approach based on in-depth interviews to generate metathemes to provide an understanding of consumer perceptions about digital privacy and data sharing in the insurance sector.

Consumers were extrinsically motivated to disclose data by financial reward and convenience; however, subsequent intrinsic motivations may be an influence on the initial motivations. Consumers perceived transactions as “fair” if they received the expected rewards, retained control of the data, and the data was not unilaterally used to their detriment. Concern for privacy was generally low, provided antecedent conditions were met.

As the study uses an exploration for discovery approach, the main limitation of this study is its small sample. However, this research aimed to identify metathemes and issues that may be the focus of future research in this area and is, therefore, not proposing to suggest strong conclusions and definitive answers.

This paper presents the first empirical research to examine data privacy issues in the UK insurance context. It contributes to knowledge in the areas of motivation, applied ethics and online consumer behaviour in general.

The purpose of this paper is to examine the extent to which HTTPS encryption and Google Analytics services have been implemented on academic library websites, and discuss the privacy implications of free services that introduce web tracking of users.

The home pages of 279 academic libraries were analyzed for the presence of HTTPS, Google Analytics services and privacy-protection features.

Results indicate that HTTPS implementation on library websites is not widespread, and many libraries continue to offer non-secured connections without an automatically enforced redirect to a secure connection. Furthermore, a large majority of library websites included in the study have implemented Google Analytics and/or Google Tag Manager, yet only very few connect securely to Google via HTTPS or have implemented Google Analytics IP anonymization.

Librarians are encouraged to increase awareness of this issue and take concerted and coherent action across five interrelated areas: implementing secure web protocols (HTTPS), user education, privacy policies, informed consent and risk/benefit analyses.

Third-party tracking of users is prevalent across the web, and yet few studies demonstrate its extent and consequences for academic library websites.