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This chapter asks: How has Donald Trump communicated about COVID-19 on Twitter? How have conspiracy theories influenced his Twitter communication about COVID-19? Utilising critical discourse analysis, it analysed tweets in which Trump communicated about COVID-19 and showed that he used social media to spread conspiracy theories and fake news about COVID-19.

The findings show that Donald Trump uses social media such as Twitter for spreading far-right ideology, conspiracy theories and fake news. He makes use of a variety of linguistic ideological devices. In the context of COVID-19, Trump has spread a variety of conspiracy theories to his millions of followers, which has contributed to the intensification of risks and harms at the time of the worst global health crisis in 100 years.

On August 26, 1971, OCLC introduced the online union catalog and shared cataloging system. During the 1970s, OCLC focused its efforts on creating and expanding the online cataloging system and telecommunications network. It added an online interlibrary loan system in 1979. In the 1980s, OCLC began adapting distributed computing and microcomputing technologies as its product and service lines expanded to some 60 offerings. The organization also began looking at ways to move beyond bibliography by furnishing information not only to library staffs, but also to library patrons. In the 1990s, OCLC launched a new core business in reference services. (Smith, 1998, pp. 251–252). Now, in the 21st century, OCLC is introducing tools, services and infrastructure to manage the life cycle of digital content in libraries.

This chapter discusses how digital project management has fundamentally changed the nature of collection service models in university archives and special collections.

Through a conceptual overview of case studies, this chapter examines the establishment of “digital content hubs,” with a special focus on the ways in which a variety of library units share the work of surfacing distinctive collections through cross-functional team-building.

To successfully build “digital content hubs,” academic libraries have embraced a new alignment to incorporate special collections and archives staff, services, and collections more holistically into larger library collecting initiatives and organizational structures. This chapter posits that, through the stewardship of digital projects, archivists and librarians have had to sharpen and expand requisite managerial and technical skills to support “distinctive collection teams” who work cross-functionality with outward-facing approaches to integrated collection building. In addition to embracing assessment tools and diversified funding strategies, archives and special collections have also adopted new collaboration models reliant on centralized but flexible project management structures that emphasize cross-training, complementary subject and technological specializations, and a team-based focus in order to ensure interoperability, sustainability, and broad accessibility of digital collections.

This chapter offers readers a new way of conceptualizing “distinctive collection teams,” proposes some strategies for marshaling resources from across library units, and suggests ways in which librarians and archivists can collaborate on content selection, copyright clearance, metadata creation, and web design and information technology development.

This study illustrates that differences across health-related websites, as well as different Internet usage patterns, have significant implications for how individuals view and interact with their health care providers.

We rely on a qualitative study of three health-related websites and an ordinary least squares regression analysis of survey data to explore how websites with different organizational motives frame health-related issues and how variations in Internet usage patterns affect patients’ perceptions of the patient-doctor interaction.

Results reveal differences across three health-related websites and show that both the number and the type of websites patients visit affect their perceptions of physicians’ responses. Specifically, visiting multiple websites decreased perceptions of how well doctors listened to or answered patients’ questions, whereas using nonprofit or government health-related websites increased evaluations of how well doctors listened to and answered questions.

This study suggests that practitioners and scholars should look more closely at how patients use the Internet to understand how it affects doctor-patient interactions. Future research could expand the analysis of website framing or use methods such as in-depth interviewing to more fully understand on-the-ground processes and mechanisms.

This study highlights the importance of fleshing out nuances about what it means to be an Internet-informed patient given that varying patterns of Internet use may affect how patients perceive their physicians.

This chapter advances our understanding of collaborative innovation processes that span across organizational boundaries by providing an ethnographic account of idea generation dynamics in a member-initiated online songwriting community. Applying a science and technology studies perspective on processes “in the making,” the findings of this chapter reveal the generative entanglements of three processes of content-in-the-making, skill-in-the-making, and community-in-the-making that were triggered and maintained over time by temporary stabilizations of provisional, interim outcomes. These findings also elucidate interferences between these three processes, particularly when an increased focus on songs as products undermines the ongoing collaborative production of ideas. Regular interventions in the community design were necessary to simultaneously stimulate the three processes and counteract interfering tendencies that either prioritized content production, community building, or skill development, respectively. The authors conclude that firms seeking to tap into online communities’ innovative potential need to appreciate community and skill development as creative processes in their own right that have to be fostered and kept in sync with content production.

With the rise of alternate discovery services, such as Google Scholar, in conjunction with the increase in open access content, researchers have the option to bypass academic libraries when they search for and retrieve scholarly information. This state of affairs implies that academic libraries exist in competition with these alternate services and with the patrons who use them, and as a result, may be disintermediated from the scholarly information seeking and retrieval process. Drawing from decision and game theory, bounded rationality, information seeking theory, citation theory, and social computing theory, this study investigates how academic librarians are responding as competitors to changing scholarly information seeking and collecting practices. Bibliographic data was collected in 2010 from a systematic random sample of references on CiteULike.org and analyzed with three years of bibliometric data collected from Google Scholar. Findings suggest that although scholars may choose to bypass libraries when they seek scholarly information, academic libraries continue to provide a majority of scholarly documentation needs through open access and institutional repositories. Overall, the results indicate that academic librarians are playing the scholarly communication game competitively.