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To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to customers has changed from traditional communication channels to Web‐based information systems. Consequently, the widely used service quality measurement instrument SERVQUAL, developed for traditional customer service, may require adaptation for use in this information age. The identified general service quality dimensions in SERVQUAL may no longer be appropriate under this new and specific context. Shifts in service quality dimensions are due to the differences between Web‐based and traditional communication as well as the complementary functions of these two channels. A survey was conducted online and analyzed using structural equation modeling. Two new quality dimensions were identified. This information should be useful to Web designers and information service providers.

The virtual display of 3D garment is one of the most important features in a computer-aided garment design system. The purpose of this paper is to present a novel web-based 3D virtual display framework for the online design of warp-knitted seamless garment using the latest WebGL and HTML5 technologies.

Based on the feature-based parametric 3D human body model, the 3D model of skin-tight warp-knitted seamless garment is established using the geometric modeling method. By applying plane parameterization technology, the 3D garment model is then projected into corresponding 2D prototype pattern and a texture-mapping relationship is obtained. Finally, an online 3D virtual display application framework for warp-knitted seamless garment is implemented on modern WebGL-enabled web browsers using the latest WebGL and HTML5 technologies, which allow garment designers to globally access without installing any additional software or plugin.

Based on the 2D/3D model of warp-knitted seamless garment, an online 3D virtual display application running on modern WebGL-enabled web browser is implemented using the latest Javascript, WebGL and HTML5 technologies, which is proven to be an effective way for building the web-based 3D garment CAD systems.

This paper provides a parametric design method for warp-knitted seamless garment 2D/3D model, and web-based online virtual display of 3D warp-knitted seamless garment is implemented for the first time, which establishes the foundation for the web-based online computer-aided warp-knitted seamless garment design system.

The purpose of this project was to develop a web‐based self‐training package for information retrieval using the distance education approach.

The package was developed using the distance education approach with STOU Plan, STOU Plan 2000 and GMS‐VU applied. The distance education model for the web‐based self‐training package was composed of five stages: identifying the learners, design of the package, production of the package, establishing the delivery system, and evaluation. The system development methodology was based on the system development lifecycle (SDLC) with a combination of waterfall, phased and prototyping approaches. There are several phase in SDLC to carry out: problem and objective identification, requirement determination, requirement analysis, package design, package implementation, delivery system and evaluation. Evaluation of the package was conducted in two phases: formative evaluation and summative evaluation using the focus group discussion method. Formative evaluation was conducted during the package development by experts in the field prior to the summative evaluation. The summative evaluation was conducted after the package development had been completed as a pilot study for field trial by target users, consisting of junior library staff and library users. All comments were reviewed and refined in terms of instructional content, design, overall opinion and learning progress before put on production.

The package consists of three main components: About the project, Study modules, References and further readings. Study modules, which is the most important component, consists of ten instructional modules focusing on information retrieval, and self‐assessment through pre‐test and post‐test. The package includes multimedia such as images and sound to attract learners during their learning session. The delivery mode for the self‐training package offers both online and off‐line modes. Online mode is offered when there is network facility and internet connection available, while offline mode is offered through CD‐ROM without requiring network and internet connection. The features and functions of both modes are identical. Moreover, print materials are also included as supplementary media.

Since the module is a self‐directed learning or self‐training tool in information retrieval it can be employed for junior library staff and library users; it provides a training tool for librarians to train library users and supports human resource and development to narrow digital divides and support the right to access information.

The purpose of this paper is to present a fuzzy-rule-based model to classify spare parts inventories considering multiple criteria for better management of maintenance activities to overcome production down situation.

Fuzzy-rule-based approach for multi-criteria decision making is used to classify the spare parts inventories. Total cost is computed for each group considering suitable inventory policies and compared with other existing models.

Fuzzy-rule-based multi-criteria classification model provides better results as compared to aggregate scoring and traditional ABC classification. This model offers the flexibility for inventory management experts to provide their subjective inputs.

The web-based model developed in this paper can be implemented in various industries such as manufacturing, chemical plants, and mining, etc., which deal with large number of spares. This method classifies the spares into three categories A, B and C considering multiple criteria and relationships among those criteria. The framework is flexible enough to add additional criteria and to modify fuzzy-rule-base at any point of time by the decision makers. This model can be easily integrated to any customized Enterprise Resource Planning applications.

The value of this paper is in applying Fuzzy-rule-based approach for Multi-criteria Inventory Classification of spare parts. This rule-based approach considering multiple criteria is not very common in classification of spare parts inventories. Total cost comparison is made to compare the performance of proposed model with the traditional classifications and the result shows that proposed fuzzy-rule-based classification approach performs better than the traditional ABC and gives almost the same cost as aggregate scoring model. Hence, this method is valid and adds a new value to spare parts classification for better management decisions.

Current online testing often lacks credibility, integrity, and reliability, though many online tests are implemented. Online testing with face recognition is a relatively new form of web‐based testing model in comparison to current testing. The purpose of this paper is to discuss implementation of face recognition technology to increase quiz efficacy and build credible online quiz systems.

While existing models of web‐based quiz systems are being improved, most current quiz models do not consider the function of fraud detection during a web‐based quiz. Online testing credibility includes the perceptions of the student and teacher on how the site would meet their expectations and how believable the testing scores are.

In a survey of faculty (25) and students (257) on online testing credibility, 80 percent of the teachers and 98 percent of the students doubt the score credibility of the current online testing system. After explaining and implementing face recognition system to the subjects, 74 percent of the teachers and 69 percent of the students positively believe the online testing result. According to hypothetical examination, face recognition, practicality, and interaction greatly shape users' opinions regarding online testing credibility.

The most prominent finding in this paper is that face recognition technology positively improves the online testing credibility.

The purpose of this study is to analyze the impact of web‐based electronic commerce (WEC) use on organizational benefits (OBE).

The researchers develop a research model based on a literature review. A large‐scale instrument was applied to empirically test the model. MANOVA was first used employing a general linear model. Then, univariate tests were performed to further analyze differences. The model was tested and validated using a sample of 180 firms in the USA.

The findings empirically tested that there is a significant positive impact of WEC use on OBE. Findings also demonstrated the multi‐dimensional nature of both factors.

This research develops and validates reliable measures for the WEC use and OBE. It also provides several indicators that can be used to measure the extent of usage of WEC for both transactional and strategic purposes, and OBE that span several dimensions, including information quality, business efficiency, and competitive advantage. These indicators can serve as benchmarks to evaluate the current state of a firm and help in setting future organizational goals, which can also help managers gauge the risks and benefits associated with WEC.

This paper contributes to the literature by providing evidence of the positive impact of WEC on OBE. It also develops and validates measures for all the constructs involved in the study that can be used in other empirical studies.

This paper explores the endeavours of five small firms to develop Web‐based commerce capabilities within their existing operations. The focus is on the strategic acquisition and exploitation of knowledge which underpins new value creating activities related to Web‐based commerce. A normative Web‐based commerce adoption model developed from a review of the extant literature related to electronic marketing, entrepreneurship, and the diffusion of new innovations was empirically tested. A multiple case study design enabled the exploration of contemporary marketing and entrepreneurship issues within the real life context of five small firms. The model aimed to emphasis best‐practice adoption methods emphasizing the value of a firm’s market orientation and entrepreneurial capabilities. A preliminary test of the model’s theoretical contentions lent support to its overall focus, but found that the firm’s existing learning capabilities were diminished during the adoption of Web‐based commerce, and that a lack of vision and prior knowledge produced sub‐optimal adoption outcomes.

This study aims to empirically validate the LibWebSQ measurement scale. In addition, it investigates the relationship between perceived web-based service quality and three other latent constructs, namely, user satisfaction, service value and user loyalty.

A quantitative survey design was used to collect the data. Structural equation modeling was used to determine the influence of web-based service quality on the three latent constructs. The respondents were students, academic staff and non-academic staff from two federal universities in the North-western zone of Nigeria.

The findings of the path analysis indicate that perceived web-based service quality and service value exhibit no statistically significant direct influence on user loyalty. However, user satisfaction has a direct positive influence on user loyalty, and it also mediates the relationship between web-based service quality and user loyalty to the library.

The LibWebSQ is a reliable and valid scale to be used in Nigerian university libraries for web-based service quality measurement. User loyalty in academic libraries can be modelled as a result of service quality and user satisfaction

This study provides a means of assessing web-based library service quality and further improving the policy and practice in university libraries.

This is the first attempt to assess web-based library service quality using the LibWebSQ measurement scale. A satisfactory model fit is obtained, which allows the measurement model to be integrated with service value, user satisfaction and user loyalty. The study contributes to the conceptualization of web-based library service quality.

The delivery of information services in higher education is increasingly relying on Web-based systems. The low adoption and underutilization of information systems have been major problems for developing countries such as Pakistan in terms of realizing their full benefits. This study aims to investigate factors affecting student use of Allama Iqbal Open University’s (AIOU) Web-based services by using the Unified Theory of Acceptance and Use of Technology (UTAUT) from the perspective of Pakistani distance education.

This study has adopted quantitative research design with the UTAUT model as a theoretical framework. A self-completion structured questionnaire-based survey has been administered to 388 master’s level students, selected through systematic sampling from the target population. The response rate was 82 per cent (318). All statistical tests have been performed using IBM SPSS (version 20.0) and Process macro for SPSS.

Findings of the model’s hypotheses reveal that performance expectancy, effort expectancy and social influence are significant predictors of student behavioural intention to use AIOU Web-based services, whereas actual student use is dependent on facilitating conditions and student behavioural intention to use. The impact of moderating variables with respect to age, gender and experience did not influence the actual use of the Web services. However, the research model significantly measured (62.1 per cent) the actual use of AIOU Web-based services by the students.

This study is delimited to the UTAUT model to investigate the phenomena. Besides this, the context of the study is the voluntary instead of mandatory usage of Web services. A study conducted in mandatory settings, in which students are bound to use Web services, may have different results.

This is the first attempt to apply the UTAUT model to investigate the factors affecting student use of Web-based services from the perspective of distance education and the findings prove strong support for the model.

In an era overshadowed by the alarming consequences of climate change and the escalating peril of recurring floods for communities worldwide, the significance of proficient disaster risk management has reached unprecedented levels. The successful implementation of disaster risk management necessitates the ability to make informed decisions. To this end, the utilization of three-dimensional (3D) visualization and Web-based rendering offers decision-makers the opportunity to engage with interactive data representations. This study aims to focus on Thiruvananthapuram, India, where the analysis of flooding caused by the Karamana River aims to furnish valuable insights for facilitating well-informed decision-making in the realm of disaster management.

This work introduces a systematic procedure for evaluating the influence of flooding on 3D building models through the utilization of Web-based visualization and rendering techniques. To ensure precision, aerial light detection and ranging (LiDAR) data is used to generate accurate 3D building models in CityGML format, adhering to the standards set by the Open Geospatial Consortium. By using one-meter digital elevation models derived from LiDAR data, flood simulations are conducted to analyze flow patterns at different discharge levels. The integration of 3D building maps with geographic information system (GIS)-based vector maps and a flood risk map enables the assessment of the extent of inundation. To facilitate visualization and querying tasks, a Web-based graphical user interface (GUI) is developed.

The efficiency of comprehensive 3D building maps in evaluating flood consequences in Thiruvananthapuram has been established by the research. By merging with GIS-based vector maps and a flood risk map, it becomes possible to scrutinize the extent of inundation and the affected structures. Furthermore, the Web-based GUI facilitates interactive data exploration, visualization and querying, thereby assisting in decision-making.

The study introduces an innovative approach that merges LiDAR data, 3D building mapping, flood simulation and Web-based visualization, which can be advantageous for decision-makers in disaster risk management and may have practical use in various regions and urban areas.