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Article
Publication date: 1 September 2003

Colin Jones, Rob Hecker and Peter Holland

This paper explores the endeavours of five small firms to develop Web‐based commerce capabilities within their existing operations. The focus is on the strategic…

Abstract

This paper explores the endeavours of five small firms to develop Web‐based commerce capabilities within their existing operations. The focus is on the strategic acquisition and exploitation of knowledge which underpins new value creating activities related to Web‐based commerce. A normative Web‐based commerce adoption model developed from a review of the extant literature related to electronic marketing, entrepreneurship, and the diffusion of new innovations was empirically tested. A multiple case study design enabled the exploration of contemporary marketing and entrepreneurship issues within the real life context of five small firms. The model aimed to emphasis best‐practice adoption methods emphasizing the value of a firm’s market orientation and entrepreneurial capabilities. A preliminary test of the model’s theoretical contentions lent support to its overall focus, but found that the firm’s existing learning capabilities were diminished during the adoption of Web‐based commerce, and that a lack of vision and prior knowledge produced sub‐optimal adoption outcomes.

Details

Journal of Small Business and Enterprise Development, vol. 10 no. 3
Type: Research Article
ISSN: 1462-6004

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Article
Publication date: 7 June 2013

Udo Müller, Gilbert Ahamer, Holger Peters, Elisabeth Weinke, Norbert Sapper and Elvira Salcher

The purpose of this publication is to present a didactic concept with the targeted impact of a positive future vision. This paper reflects the effect of local educational…

Abstract

Purpose

The purpose of this publication is to present a didactic concept with the targeted impact of a positive future vision. This paper reflects the effect of local educational action on the development of regionally optimised visions in rural regions of a European industrial state, compared with a rural region in the developing country of Senegal.

Design/methodology/approach

An assessment and analysis of two conceptual approaches to education and technology is conducted with a view to participating in a future multicultural participatory design process, and identifying the chances that communities have to build future‐oriented structures that support local roots and development.

Findings

In the short‐term, the technological and material results are the targeted localisation of a windmill in the (physical and cultural) countryside. In the long‐term, educative and social results are expected to strengthen local civil society, which is initiated by empowering students through their self‐responsibility in the Alpine region of Greifenburg, Austria. The “windmill” in the region is a publicly visible sign and a technology‐based icon in the landscape, based on local consensus on several levels and inspiring further regional consensus on energy, climate protection and its active creation through entrepreneurship in civil society.

Originality/value

Technology serves as a catalyst to trigger social cohesion among multiple cultures in a region and to enhance conviviality.

Details

Multicultural Education & Technology Journal, vol. 7 no. 2/3
Type: Research Article
ISSN: 1750-497X

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Article
Publication date: 28 February 2019

Lova Rajaobelina, Isabelle Brun and Line Ricard

The purpose of this paper is to classify live chat service users in the banking industry and provide relevant descriptive information on each group to be able to suggest…

Abstract

Purpose

The purpose of this paper is to classify live chat service users in the banking industry and provide relevant descriptive information on each group to be able to suggest appropriate strategies to managers.

Design/methodology/approach

A total of 682 panelists from a large Canadian polling firm self-administer a web-based questionnaire. Respondents are users of financial sector live chat services. Two-step cluster analysis was performed.

Findings

Four groups emerge from the analysis. Young frequent users (Group 1) attach dominant importance to speed of service, whereas computer users (Group 3) and conservative users (Group 4) who avail themselves of live chat services via computer focus on ease of use.

Practical implications

This study, which details four groups of live chat service users in the banking industry, enables managers to better adapt their strategies to the different market segments with a view to providing customers with better quality service and enhancing their experience.

Originality/value

The study presents the first live chat service classification to detail user profiles and examine differences at the before, during and after phases of the user experience. Findings enrich the body of academic literature in the service sector, in particular literature focusing on customer service in the banking industry. The paper also provides an interesting managerial framework for the implementation of successful, segment-specific strategies.

Details

International Journal of Bank Marketing, vol. 37 no. 3
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 15 August 2008

Helen Walker and Christine Harland

The purpose of this paper is to examine the factors influencing e‐procurement adoption in the United Nations (UN) system of organizations are examined.

Abstract

Purpose

The purpose of this paper is to examine the factors influencing e‐procurement adoption in the United Nations (UN) system of organizations are examined.

Design/methodology/approach

This paper reports on an extended multi‐method case study of e‐procurement in the UN. A three stage methodology is adopted – a questionnaire survey of UN organizations, case studies of e‐procurement issues in three UN organizations, and an interactive workshop with the heads of purchasing of UN organizations.

Findings

The paper finds that e‐procurement is being used in the UN for transactions of routine, non‐strategic purchases. UN development agencies are more likely to adopt e‐procurement than humanitarian aid agencies as their operations are more predictable. The intention of the majority of UN organizations to adopt e‐procurement within three years has been reversed following the workshop, which revealed that adoption of e‐procurement would run counter to UN policies of supporting less developed nations, regions and organizations. A more cautious, “wait and see” approach has been taken rather than to unilaterally promote e‐procurement across the UN system.

Research limitations/implications

This research focuses on the UN, yet could have implications for other complex systems of organizations such as the public sector, or multinational companies considering implementing e‐procurement with suppliers in developing countries.

Practical implications

E‐procurement needs to be considered in the context of other procurement policy objectives. What may be good e‐procurement practice in a profit‐making firm may be viewed as competing with broader policy objectives of not‐for‐profit organizations. The digital divide is a salient contextual factor for the UN, and brings about unforeseen issues regarding e‐procurement adoption which may have resonance for other organisations.

Originality/value

Much research on e‐procurement has been conducted in the private sector and this paper contributes to the small but growing number of studies of e‐procurement in the context of the public and not‐for‐profit sectors by studying e‐procurement in the UN.

Details

International Journal of Operations & Production Management, vol. 28 no. 9
Type: Research Article
ISSN: 0144-3577

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Case study
Publication date: 20 January 2017

Daniel Diermeier and Gregory L. Hughes

United Learning is a family-owned leader in the K-12 supplementary teaching material market. In January 2001, United Learning realized that sales for one of its flagship…

Abstract

United Learning is a family-owned leader in the K-12 supplementary teaching material market. In January 2001, United Learning realized that sales for one of its flagship products, a drug and prevention program, were rapidly deteriorating because the program was not mentioned on a recently released U.S. Department of Education list of recommended products. United Learning must decide on which action to take: regain sales or focus on its other educational products—which are also threatened by changes in the regulatory environment.

Details

Kellogg School of Management Cases, vol. no.
Type: Case Study
ISSN: 2474-6568
Published by: Kellogg School of Management

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Article
Publication date: 17 May 2013

Marie‐Laure Baron and Hervé Mathieu

The purpose of this paper is to discuss the evolution of local port community systems (PCS) towards a vast network of interlinked locations in Europe.

Abstract

Purpose

The purpose of this paper is to discuss the evolution of local port community systems (PCS) towards a vast network of interlinked locations in Europe.

Design/methodology/approach

The paper is conceptual. It builds on the findings of platform theory and the analogy between the market for cargo information and the payment system industry to discuss the potential outcomes and shapes of a European port community. A number of interviews were also conducted with PCS market participants.

Findings

As a result, insight is given into the stages of building a European maritime information network, the growing part played by PCS operators and the way competition and the market are organizing, as well as into some institutional difficulties.

Research limitations/implications

The paper makes various inroads into the subject of PCS operation that call for further research. One particular field concerns the possible impact of PCS interoperation on port competition, which is not sufficiently clear at this stage of the research.

Originality/value

The paper enlightens a hot topic in an original way and provides a useful benchmark for all concerned parties, professionals and public authorities alike. It also opens many prospects into future research on how information systems may contribute to shaping the cargo industry.

Details

The International Journal of Logistics Management, vol. 24 no. 1
Type: Research Article
ISSN: 0957-4093

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Article
Publication date: 30 December 2019

Md. Habibur Rahman

The purpose of this study is to explore the roles that should be practiced in university libraries of Bangladesh; the more specific objectives are to identify the present…

Abstract

Purpose

The purpose of this study is to explore the roles that should be practiced in university libraries of Bangladesh; the more specific objectives are to identify the present practicing roles of university libraries of Bangladesh, the tools and technologies which are needed for serving libraries in changing environment, the qualities of library professionals that are necessary for providing better service in changing roles of library and the problems of implementing changing roles in university libraries of Bangladesh and to explore the ways to overcome the existing problems.

Design/methodology/approach

Survey methods were used for gathering data using a well-structured questionnaire. The questionnaire was sent to the respondents of some selected public and private universities of different divisions of Bangladesh including Dhaka, Chittagong, Rajshahi, Khulna, Sylhet and Barisal. The respondents consisted of library and information professionals and IT professionals who are working in libraries. Descriptive analysis techniques of SPSS were used to analyze the quantitative data. Qualitative data has been analyzed using thematic analysis process.

Findings

The findings revealed that there are some hindrances to provide modern library service, lack of IT skills, funds and problems of intellectual property right act and provide some suitable suggestions for the advancement of modern university libraries of Bangladesh.

Originality/value

The insights and views of the respondents regarding tools and technologies obtained from this study are original and unique in nature.

Details

Library Hi Tech News, vol. 37 no. 2
Type: Research Article
ISSN: 0741-9058

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Article
Publication date: 11 January 2013

Andy K.D. Wong and Rong Zhang

This paper aims to identify the challenges of Hong Kong and overseas developers in project management when undertaking real estate projects in China, and then focuses on…

Abstract

Purpose

This paper aims to identify the challenges of Hong Kong and overseas developers in project management when undertaking real estate projects in China, and then focuses on how to mitigate and solve the problems. The proposed solution is about a concept of using the IT tool “web‐based construction project management system” (WPMS) to help assuring projects success in China. The study reported in this paper focuses on how to implement WPMS to manage construction projects in China considering the overall situation, limitations and Chinese culture.

Design/methodology/approach

Case studies and interviews were adopted to identify the main reasons why experienced Hong Kong developers have apparently been outperformed by the capital‐deprived local developers in China. SWOT was applied to analyse project failure factors. Afterwards, 49 web‐based construction project management software systems were reviewed to identify their features, their client expectations, the technology propagation modes, and the most emphasized functions in the construction stage. An in‐depth case study was adopted to test the hypothesis that web‐based construction project system could help Hong Kong developers to properly manage their projects in China.

Findings

Cooperation and coordination difficulties among participants caused by long geographical project distance and remote management control were identified to be the main causes of project failure. Web‐based construction project management system was proved to be efficient and effective in cross region project coordination and monitoring. Since property development business is a continuing and non‐one‐off activity, the investment of a tailor made WPMS is really good value for money. Concerning the low readiness of business partners in China, an encouraging pattern with more self‐incentives should be considered for achieving a win‐win‐win situation as an essential tactic as proposed in this paper.

Research limitations/implications

How to evaluate the benefit of using WPMS in quantitative method remains a challenge. Future research could compare the project with WPMS and without WPMS.

Practical implications

The case study of the application of a tailor‐made web‐based project management system (named ICPMS) by one of the major developers in Hong Kong has demonstrated that the headquarters in Hong Kong is able to get timely first hand project information, facilitating timely decisions and ensuring project success. Thus, the adoption of WPMS is a worthwhile investment for overseas developers undertaking real estate development projects in China.

Originality/value

This paper puts forward the concept of overseas developers using WPMS to help assure project success in China. Chinese culture and other limitation factors were considered for the first time in WPMS implementation in the construction industry. How to make the implementation of WPMS to successfully overcome such barriers is illustrated based on this empirical study.

Details

Construction Innovation, vol. 13 no. 1
Type: Research Article
ISSN: 1471-4175

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Article
Publication date: 20 June 2019

Ruan Li

The paper aims to study the effects of the combination of synchronous Web-based teaching with visually creative teaching on art students’ creativity. The twenty-first…

Abstract

Purpose

The paper aims to study the effects of the combination of synchronous Web-based teaching with visually creative teaching on art students’ creativity. The twenty-first century is the society of information technology and knowledge-based economy. To cope with the information society, teaching methods would be changed. Traditional chalk and talk can no longer adapt to the changing society. In addition to passing down the tradition, new ideas should also be introduced. In the informational age, the internet becomes an essential living element and synchronous Web-based teaching breaks through the obstacle of space, provides instant and multiple communication channels and creates alternative creativity learning environment.

Design/methodology/approach

With experimental design, totally, 208 students in Fujian University of Technology, as the research objects, were led to a 15-week (3 hours per week for total 45 hours) experimental teaching. The study uses analysis of variance for discussing the effect of synchronous Web-based teaching on art students’ creativity and further understanding the effect of the combination of synchronous Web-based teaching with visually creative teaching on art students’ creativity.

Findings

The research results show significant effects of synchronous Web-based teaching on creativity, visually creative teaching on creativity and the combination of synchronous Web-based teaching with visually creative teaching on the promotion of creativity.

Research limitations/implications

First, the sample size taken in this study was not large enough to fully reflect the results of the study. The survey sample didn’t cover all the major cities in China, which had a small coverage and couldn’t reflect the research situation of the whole country. Second, the evaluation criteria for artistic students’ creativity were too broad. More specific evaluation rules should be set and the creativity standards should be graded to better guide the implementation of art courses and the cultivation of students’ creativity.

Practical implications

The synchronous Web-based learning environment provides favorable individual thinking space to effectively reduce disturbance among classmates. Synchronous Web-based teaching shares sound, pictures and even films with each other to enrich the learning media. What is more, teachers would be more convenient and fast to deal with materials or handouts or rapidly updating materials and avoiding the loss of handouts.

Originality/value

This paper studied the effects of the combination of synchronous Web-based teaching with visually creative teaching on art students’ creativity, which was a meaningful and innovative topic. And this study can provide more enlightenment and reference for future education.

Details

The Electronic Library, vol. 37 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 10 August 2010

Pierre Hadaya and Robert Pellerin

The purpose of this paper is to measure the influence of two categories of determinants – those tied to the characteristics of the organization and those tied to the…

Abstract

Purpose

The purpose of this paper is to measure the influence of two categories of determinants – those tied to the characteristics of the organization and those tied to the characteristics of its supply chain relationships – on construction firms' use of web‐based interorganizational information systems (IOISs) to support interorganizational processes with their key suppliers.

Design/methodology/approach

Empirical evidence is gathered through an electronic survey conducted with 67 senior managers of Canadian construction companies.

Findings

Findings indicate that both categories of determinants strongly influence each of the facets of construction firms' use of web‐based IOISs to support interorganizational processes with their key suppliers. Findings also indicate that the two facets of the use of web‐based IOISs to support collaborative processes are influenced by the same characteristics of supply chain relationships while the use of both types of web‐based IOISs are not influenced by the same characteristics of the supply chain relationships.

Practical implications

This study shows construction managers that a supply chain approach may facilitate firms' adoption of IT to support their interorganizational processes with their suppliers. This research also exposes practitioners to the different ways web‐based IOISs can be used by construction firms to support their relationship with suppliers and emphasizes the need for managers to consider the characteristics of their supply chain relationships and not only technological factors while developing and implementing their web‐based IOISs strategy.

Originality/value

This study is amongst the few empirical studies on the use of information technology to support supply chain processes between construction companies and their suppliers. By proposing an approach to web‐based IOISs measurement comprising five facets, this research also makes a theoretical contribution to the field of IOISs.

Details

Supply Chain Management: An International Journal, vol. 15 no. 5
Type: Research Article
ISSN: 1359-8546

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