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Article

Ali Zabihi, Mina Safizadeh and Massoomeh Hedayati Marzbali

Hospital landscape is not a useless space within hospital buildings anymore. It is considered as a supportive area providing mental and physical peace. However, the…

Abstract

Purpose

Hospital landscape is not a useless space within hospital buildings anymore. It is considered as a supportive area providing mental and physical peace. However, the planting design of the hospital landscape and the way it should be in order to not disrupt wayfinding performance is neglected. This paper, which is a case study, aims at investigating the effects of planting design in Kerman hospitals’ landscapes on the users’ wayfinding using space syntax techniques.

Design/methodology/approach

This research focuses on the effects of planting design on the users’ wayfinding in hospitals. In so doing, library research, computer simulation and analysis with the University College London (UCL) Depthmap software, and comparison techniques are used. Based on axial maps, the measures of integration, connectivity and intelligibility are considered for analysing the wayfinding process of individuals.

Findings

The findings show that planting configurations in the hospital landscape can affect individuals’ wayfinding. Integrated and regular planting design in addition to combining planted areas with the hospital buildings can pave the way for intelligible space and easier wayfinding.

Originality/value

According to the authors’ knowledge, the current study is the first to use the space syntax techniques in the health-care landscape architecture in terms of planting design and wayfinding. As wayfinding is an important issue in health-care spaces, the study findings can greatly help the health-care building designers and the related organizations to pay attention to the hospital landscape as much as hospital indoors.

Details

Journal of Facilities Management , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1472-5967

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Article

Wencheng Su, Zhangping Lu, Yinglin Sun and Guifeng Liu

Wayfinding efficiency is an extremely influential factor to improve users' library interior experience. However, few research has studied the different functions of…

Abstract

Purpose

Wayfinding efficiency is an extremely influential factor to improve users' library interior experience. However, few research has studied the different functions of various wayfinding signages for university library users through mobile visual experiment. To fill this gap, the purpose of this paper is to explore the relationship between university library signage system design and patrons' wayfinding behavior features.

Design/methodology/approach

In this article, an eye movement tracking method was introduced to record eye movement data during the wayfinding process of participants in the library interior, targeting the cognition and psychology of library users in the wayfinding signage system. The visual guiding usability of landmarks, informational signages and directional signages were quantitatively tested, and the fixation on the signage system between orientation strategy users and route strategy users was compared. This study also investigated the effects of library users' spatial anxiety and environmental familiarity on their fixation on the area of interest of the wayfinding signage system using the differential test and regression.

Findings

This paper observed that informational signage had the best visual navigating competence. The difference of fixation duration and searching duration between patrons used various wayfinding strategies was significant. The informational signage was most attended by the route strategy users, and the orientation strategy users rarely focused on the directional signage. And participants with high anxiety tended to ignore the visually auxiliary function of the landmarks but paid attention to the directional signage. The participants with low anxiety could capture the landmarks that could not be easily found by the route strategy users. And participants less familiar with the environment were more sensitive to the landmarks. Furthermore, this paper offers optimization measures for university library wayfinding signage system, from the perspectives of informational signage understandability improvement, directional signage physical specification design and wayfinding assistant system with automatic landmark technology.

Originality/value

This article adds to the relatively sparse literature on university library user wayfinding experimental study in China. The experimental findings of this paper also have important practical implications for academic libraries' wayfinding system evaluation. The whole process could be seen as a repeatable and standard framework and methodology to inspect university library's wayfinding signage system usability and user wayfinding behavior performance.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

Keywords

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Article

Hassan Iftikhar, Salman Asghar and Yan Luximon

Complex environments have a paucity of visual wayfinding information creating a strenuous situation for the new visitors. University campuses situated in the central urban…

Abstract

Purpose

Complex environments have a paucity of visual wayfinding information creating a strenuous situation for the new visitors. University campuses situated in the central urban areas with multi-storey structures and complex spatial layouts have poor environmental legibility. International students and visitors with diverse cultural backgrounds feel disoriented during wayfinding in these environments. The purpose of this paper is to investigate the cultural and individual differences affecting wayfinding behaviour.

Design/methodology/approach

An online wayfinding survey has been conducted through a questionnaire from 170 university students and visitors from Hong Kong and Pakistan. A five-point bipolar Likert scale has been used to evaluate wayfinding problems and ascribed behaviour.

Findings

The results enunciated a substantial influence of culture on the decision-making process and wayfinding behaviour. Critical differences have been documented based on the country of origin and native language. Individual-related differences (age, gender, spatial familiarity, education, etc.) were computed, where age and spatial familiarity being noted as key factors impacting the respondents’ opinion. Future exploration has been discussed for the pivotal elements regarding wayfinding information signage using computer simulations.

Research limitations/implications

The investigation can be further moved towards the other complex environments with fused facilities for a better understanding of wayfinding behaviour.

Practical implications

The findings can be instrumental for improved access to user facilities and can reinforce the user’s trust and dependence on the institutional facility management.

Originality/value

In the wayfinding study, no cross-cultural (individualists vs collectivists) study has been conducted in a university campus to investigate the wayfinding difficulty and ascribed behaviour, especially when the environment is unfamiliar.

Abstract

Purpose

The purpose of this paper is to investigate similar and different wayfinding strategies used by novice and expert patrons at an academic library.

Design/methodology/approach

The study employed a usability study approach. In total, 12 people, places, or things were identified as important for students to be able to locate within an academic library. Students from one of three groups (high school, freshmen, and seniors) were randomly assigned a scenario requiring them to find the indicated person, place, or thing. Student researchers video recorded participants and took field notes during the wayfinding activity and conducted an interview about participant’s experience following the exercise.

Findings

Total and average time needed to locate the person, place, or thing indicated in the scenario were determined for each group. In addition, wayfinding tools (signs, maps, help desks, technology, and experience) used by participants were identified.

Originality/value

The research compares novice and expert wayfinding strategies. It is unique in its use of student researchers as part of a sociology class project, to collect and analyze the data.

Details

Performance Measurement and Metrics, vol. 17 no. 1
Type: Research Article
ISSN: 1467-8047

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Article

Christopher Kian Teck Kueh

This paper seeks to apply a systemic approach to study human‐map‐space interactions that will benefit the design of a wayfinding map.

Abstract

Purpose

This paper seeks to apply a systemic approach to study human‐map‐space interactions that will benefit the design of a wayfinding map.

Design/methodology/approach

This paper presents a case study that was based on Van Bockstaele et al.'s sociocybernetic theory as a research framework to map study. Van Bockstaele et al.'s theory suggests that an individual's behaviour derives from a cognitive system that consists of latent (background thinking process) and patent (amplified language or action that communicates with the public) action. To observe and understand an individual's action, the observer must also consider cognitive systems. Applying this theory, the process of individuals using maps to solve wayfinding tasks within the City of Fremantle, Western Australia was observed. The study involved observing 30 international students who use three maps, each of which presents iconic, symbolic, and iconic and symbolic representations, to locate four destinations in the city.

Findings

Findings suggest that external systems such as maps and the actual environment affect an individual's latent and patent actions, while their behaviour affects the way they perceive the external systems.

Research limitations/implications

This paper addresses the complexity of systems involved in the process of an individual using maps to solve wayfinding tasks in the actual environment.

Practical implications

This study provides graphic and information designers with a substantial understanding of human‐map‐space interactions based on systemic perspectives.

Originality/value

The application of sociocybernetics is uncommon in map studies. This paper provides a link between the two disciplines.

Details

Kybernetes, vol. 36 no. 9/10
Type: Research Article
ISSN: 0368-492X

Keywords

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Article

Angelo Bonfanti, Vania Vigolo, Jackie Douglas and Claudio Baccarani

The purpose of this paper is to profile wayfinders into homogeneous sub-groups according to their wayfinding ability, and to investigate the differences between the…

Abstract

Purpose

The purpose of this paper is to profile wayfinders into homogeneous sub-groups according to their wayfinding ability, and to investigate the differences between the clusters identified and their evaluations of satisfaction.

Design/methodology/approach

This study uses survey data collected in a hospital in the Northern part of Italy. The survey questionnaire assessed the participants’ self-estimation of wayfinding ability in terms of wayfinding competence, wayfinding strategy and wayfinding anxiety, as well as the wayfinder’s satisfaction.

Findings

The findings propose that three factors, namely, individual orientation skills, confidence in servicescape elements and anxiety control, contribute to defining wayfinding ability. Based on these factors, cluster analysis reveals three profiles of wayfinders, as follows: the Easy Goings, the Do-it-yourselves and the Insecures. Group differentiation comes from wayfinding ability and customer satisfaction levels.

Research limitations/implications

The results of this study advance the segmentation literature by analyzing different types of wayfinding ability that can lead to different satisfaction levels.

Practical implications

These findings will help service managers improve servicescape design and help them formulate effective targeting strategies.

Originality/value

While previous research outlined the importance of some factors such as gender differences, familiarity with the service environment and cognitive approaches, this study recommends the examination of the profile of visitors to the service setting to allow them to find their way more effectively.

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Abstract

Details

‘Purpose-built’ Art in Hospitals: Art with Intent
Type: Book
ISBN: 978-1-83909-681-5

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Article

Wayne Buente, Chad Kālepa Baybayan, Lala Hajibayova, Mallory McCorkhill and Roman Panchyshyn

The purpose of this paper is to provide a critical analysis from an ethical perspective of how the concept of indigenous wayfinding and voyaging is mapped in knowledge…

Abstract

Purpose

The purpose of this paper is to provide a critical analysis from an ethical perspective of how the concept of indigenous wayfinding and voyaging is mapped in knowledge representation, organization and discovery systems.

Design/methodology/approach

In this study, the Dewey Decimal Classification, the Library of Congress Subject Headings, the Library of Congress Classifications systems and the Web of Science citation database were methodically examined to determine how these systems represent and facilitate the discovery of indigenous knowledge of wayfinding and voyaging.

Findings

The analysis revealed that there was no dedicated representation of the indigenous practices of wayfinding and voyaging in the major knowledge representation, organization and discovery systems. By scattering indigenous practice across various, often very broad and unrelated classes, coherence in the record is disrupted, resulting in misrepresentation of these indigenous concepts.

Originality/value

This study contributes to a relatively limited research literature on representation and organization of indigenous knowledge of wayfinding and voyaging. This study calls to foster a better understanding and appreciation for the rich knowledge that indigenous cultures provide for an enlightened society.

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Article

Micah L. Brachman, Richard Church, Benjamin Adams and Danielle Bassett

Emergency evacuation plans are often developed under the assumption that evacuees will use wayfinding strategies such as taking the shortest distance route to their…

Abstract

Purpose

Emergency evacuation plans are often developed under the assumption that evacuees will use wayfinding strategies such as taking the shortest distance route to their nearest exit. The purpose of this paper is to analyze empirical data from a wildfire evacuation analyzed to determine whether evacuees took a shortest distance route to their nearest exit and to identify any alternate wayfinding strategies that they may have used.

Design/methodology/approach

The wildfire evacuation analysis presented in this paper is the outcome of a natural experiment. A post-fire online survey was conducted, which included an interactive map interface that allowed evacuees to identify the route that they took. The survey results were integrated with several additional data sets using a GIS. Network analysis was used to compare the routes selected by evacuees to their shortest distance routes, and statistical hypothesis testing was employed to identify the wayfinding strategies that may have been used.

Findings

The network analysis revealed that 31 percent of evacuees took a shortest distance route to their nearest exit. Hypothesis testing showed that evacuees selected routes that had significantly longer distances and travel times than the shortest distance routes, and indicated that factors such as the downhill slope percentage of routes and the elevation of exits may have impacted the wayfinding process.

Research limitations/implications

This research is best regarded as a spatiotemporal snapshot of wayfinding behavior during a single wildfire evacuation, but could inspire additional research to establish more generalizable results.

Practical implications

This research may help emergency managers develop more effective wildfire evacuation plans.

Originality/value

This research presents an analysis of an original data set that contributes to the broader body of scientific knowledge on wayfinding and spatial behavior during emergency evacuations.

Details

Disaster Prevention and Management: An International Journal, vol. 29 no. 3
Type: Research Article
ISSN: 0965-3562

Keywords

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Abstract

Details

Threats from Car Traffic to the Quality of Urban Life
Type: Book
ISBN: 978-0-08-048144-9

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