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The purpose of this paper is to explore the underlying asymmetries in training evaluation practices of call centre (CC) firms based on their “in-house” and “subcontractor” ownership heterogeneity.

The data for this qualitative inquiry were collected from key informants of 13 different CCs in Pakistan through semi-structured interviews.

The findings revealed various asymmetries in training evaluation practices among in-house and subcontractor CCs based on five different dimensions of two renowned training evaluation frameworks.

Training evaluation professionals can benefit from training evaluation methods identified in this study for measuring training evaluation practice and advancing future research.

This study has theoretically contributed to the existing research on firm heterogeneity and human resource management by focussing on training evaluation practices in CCs.

The usage of social media at the workplace has become an undeniable reality, yet the role of social media use (SMU) in job-related outcomes is still unclear. This study uncovers a chain process through which SMU may strengthen job security perception of employees through social media disorder (SMD) and networking behavior.

This quantitative study used ratings of 197 Emirati students enrolled in a higher education institution located in United Arab Emirates (UAE). The respondents were professionals serving in different public and private organizations in UAE.

The statistical results supported a significant serial mediation of SMD and networking behavior between SMU and job security perceptions of employees.

This study offers implications for employees and their supervisors about the usage of social media for strengthening their perceptions of job security.

This study contributed to the existing stream of research on SMU to explain a chain process through which employees may benefit from social media to strengthen their perceptions of job security.