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Article
Publication date: 19 May 2021

DMMI Dissanayake and WHMS Samarathunga

Wars destroy the tourism cities by causing damages to their cultural and natural attractions. However, the post-war cities have great upward potentials to develop through…

Abstract

Purpose

Wars destroy the tourism cities by causing damages to their cultural and natural attractions. However, the post-war cities have great upward potentials to develop through careful and integrated tourism planning. Thus, the purpose of this paper is to identify the perspectives of local stakeholders on tourism development in a post-war city.

Design/methodology/approach

The study used qualitative methods in collecting and analysing the data while closely referring to pertinent literature. Interviews, observations and focus-group discussions have been the main data collection tools and content analysis was performed with NVivo (v.12) to analyse the data.

Findings

Analysis of interviews, focus group discussion findings and observations highlighted the availability of a plethora of tourism potentials within post-war Jaffna that include, both cultural and natural attractions: Hindu Kovils and Buddhist temples, colonial heritage, traditional cuisines and way of life, beaches, flora and fauna and sceneries. The study further identified a lack of professionals, absence of a master plan, remoteness, poor infrastructure and absence of tourist activities as main obstacles for tourism development in Jaffna. Finally, implications are forwarded based on stakeholders’ perspectives to promote post-war city tourism in Jaffna.

Originality/value

Wars are not common, and post-war tourism cities are rare. The present study is focused on a destination where the war has ended, causing much damages to the destination. The study evaluates the tourism potentials and challenges based on stakeholders’ perspectives and forwards implications for city tourism development despite post-war empirical glitches, which have rarely been addressed in the tourism literature.

Article
Publication date: 15 November 2022

Pian Pu, Li Cheng, WHMS Samarathunga and Geoffrey Wall

Tour guides play a significant role in sustainable tourism development as leaders, mediators, resource managers and promoters of economic prosperity. This paper aims to…

Abstract

Purpose

Tour guides play a significant role in sustainable tourism development as leaders, mediators, resource managers and promoters of economic prosperity. This paper aims to show how local Tibetan tour guides practice sustainable tourism in their encounters with Western tourists.

Design/methodology/approach

The data consists primarily of 15 in-depth interviews with native Tibetan guides,Content analysis of the data were undertaken.

Findings

It was found that the guides adopt sustainable tourism practices based on their local religious wisdom and experiences as they try to establish harmonious host–guest relationships. Western clients also encourage guides to adopt more proenvironmental behaviors. The “hosts” live by Buddhist concepts such as samsara that are in line with concepts such as altruism and benevolence. Most “guests” are well-behaved and try to build sincere mutual relationships with local people. Host and guest cocreate value for local sustainable tourism practice.

Practical implications

Tour guides can practice sustainable tourism in a leadership role or as mediators, resource managers or promoters of economic prosperity. They also maintain a sincere and kind relationship with their guests that goes beyond the instrumental host–guest relationship and might help to cocreate value for local sustainable tourism practices.

Originality/value

Tour guides’ sustainable practices have been examined in the past based on their roles as leader, mediator, resource manager and promoter of economic prosperity. But researchers have seldom examined circumstances in which the tourists and tour guides were from different cultures. This paper addresses this gap.

目的

导游作为领导者、中介者、资源管理者和经济繁荣的促进者, 在旅游可持续发展中发挥着重要的作用。本文展示了藏族导游在与西方游客的接触中如何实践可持续旅游。

设计/方法/方法

深度访谈15个对当地藏族导游, 对收集的数据进行内容分析。

研究发现

导游基于本土的宗教智慧和经验, 尝试与建立更加和谐的主客关系时, 从而实现可持续旅游实践。西方客户也鼓励导游采取更环保的行为。“主人” 的生活遵循佛教轮回等观念, 提倡“利他”、“仁爱”。大多数“客人” 都行为得体, 试图与当地人建立真诚的相互关系。主客共同为当地可持续旅游实践创造价值。

实践意义

导游可以作为领导角色或中介、资源管理者或经济繁荣的促进者实践可持续旅游。他们还与客人保持真诚和友好的关系, 这超越了工具性的主客关系, 可能有助于共同为当地可持续旅游实践创造价值。

原创性/价值

在过去的研究中, 导游的可持续实践基于他们作为领导者、中间人、资源管理者和经济繁荣的促进者。但研究人员对游客和导游来自不同文化的情境缺少关注, 我们的研究试图解答这一问题。

Propósito

Los guías turísticos desempeñan un papel importante en el desarrollo del turismo sostenible como líderes, mediadores, administradores de recursos y promotores de la prosperidad económica. Este documento muestra, cómo los guías turísticos tibetanos locales practican el turismo sostenible en sus encuentros con turistas occidentales.

Diseño/metodología/enfoque

Los datos consisten principalmente en 15 entrevistas en profundidad con guías tibetanos nativos. Los datos fueron analizados mediante el método de análisis de contenido.

Hallazgos

Se encontró que, los guías adoptan prácticas de turismo sostenible basadas en su sabiduría y experiencias religiosas locales, mientras intentan establecer relaciones armoniosas entre el anfitrión y el huésped. Los clientes occidentales, también alientan a los guías a adoptar comportamientos más proambientales. Los “anfitriones”, viven según conceptos budistas, como el samsara, que están en línea con conceptos como el altruismo y la benevolencia. La mayoría de los “visitantes” se comportan bien y tratan de construir relaciones mutuas sinceras con la gente local. El anfitrión y el huesped, co-crean valor para la práctica local de turismo sostenible.

Implicaciones prácticas

Los guías turísticos pueden practicar el turismo sostenible en un papel de liderazgo o como mediadores, administradores de recursos o promotores de la prosperidad económica. También mantienen una relación sincera y amable con sus huéspedes que va más allá de la relación instrumental anfitrión-huésped y podría ayudar a co-crear valor para las prácticas locales de turismo sostenible.

Originalidad/valor

Las prácticas sostenibles de nuestra guía han sido examinadas en el pasado en función de sus roles como líder, mediador, gestor de recursos y promotor de la prosperidad económica. Pero los investigadores, rara vez han examinado las circunstancias en las que los turistas y los guías turísticos eran de diferentes culturas. Abordamos esta brecha.

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