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The tourist gaze remains a key concept in tourism research. The purpose of this paper is to comprehend the theoretical and empirical development of the tourist gaze notion…
Abstract
Purpose
The tourist gaze remains a key concept in tourism research. The purpose of this paper is to comprehend the theoretical and empirical development of the tourist gaze notion and its contributions to tourism knowledge, identifying potential research directions by reviewing and analyzing articles that have defined, refined and applied the concept of the tourist gaze.
Design/methodology/approach
The study identified 109 relevant research papers primarily through the Web of Science and Scopus databases. Google Scholar, ResearchGate.net and Academia.edu were used to capturing additional work not indexed in the key databases. Qualitative content analysis was used to map the evolution of the concept, distinguish between different perspectives and identify gaps in the tourist gaze literature.
Findings
This “state of the art” paper on tourist gaze outlines Foucault’s original work on gaze and power, which underpins subsequent theorization within tourism. The study identifies how the tourist gaze operates in different contexts and circumstances allowing the development of gaze theory. Importantly, the evolution of the gaze theory is presented after analyzing the knowledge gaps, the contexts in which it was used, the methodologies with which it was applied. Based on the findings, the study proposes future works of gaze with the use of technology, science, nature and social media.
Originality/value
This paper is among one of the first states of the art papers in tourism literature that comprehensively analyzes the works on the tourist gaze, tracing its evolution and identifying future research directions to address gaps in existing knowledge.
目的
旅游凝视仍然是当今旅游研究中的关键概念之一。本文的主要目的是理解旅游凝视的理论与实践及其对旅游知识的的贡献, 通过回顾性分析识别其潜在的研究方向。
设计/方法/实现
该研究主要通过Web of Science和Scopus数据库检索确定的109篇相关研究论文进行分析。为了保证研究的完整性分析, 本文也使用了Google Scholar, ResearchGate.net和Academia.edu检索了有关旅游凝视的研究成果并补充到分析数据库中。本文采用了定性的内容分析法用于分析旅游凝视概念的演化、区别不同的观点, 并识别旅游凝视文献的不足之处。
结果
研究总结了福柯关于凝视与权力的原创性研究, 强调他的相关工作为随后的旅游研究的理论化奠定了基础。本文识别了该理论在不同的旅游情景和环境下所产生的影响。特别是基于知识的鸿沟与不足, 分析了旅游凝视理论的演化过程、研究内容针对性以及所涉及方法论的应用。基于本文的结论, 本文提出了未来旅游凝视理论在技术、科学、自然与社会媒体方面的研究方向。
独创性/价值
本文是全面分析旅游凝视学术成果、追溯其演变、确定其未来研究方向, 并弥补现有相关知识不足的一篇重要的综述性论文。
Propósito
la mirada del turista sigue siendo un concepto clave en la investigación sobre el turismo. El objetivo principal de este trabajo es comprender el desarrollo teórico y empírico de la noción de mirada turística y sus aportes al conocimiento del turismo, identificando posibles direcciones de investigación a través de la revisión y análisis de artículos que han definido, afinado y aplicado el concepto de mirada turística.
Diseño/metodología/enfoque
El estudio identificó 109 artículos de investigación relevantes principalmente a través de las bases de datos Web of Science y Scopus. Se utilizaron Google Scholar, ResearchGate.net y Academia.edu para capturar trabajo adicional no indexado en las bases de datos. El análisis de contenido cualitativo se utilizó para mapear la evolución del concepto, distinguir entre diferentes perspectivas e identificar brechas en la literatura sobre la mirada turística.
Hallazgos
El estudio del "estado del arte" sobre la mirada de los turistas, describe el trabajo original de Foucault sobre la mirada y el poder, que sustenta la teorización posterior en el turismo. El estudio identifica cómo opera la mirada del turista en diferentes contextos y circunstancias, permitiendo el desarrollo de la teoría de “la mirada”. Es importante destacar que la evolución del concepto de mirada se presenta luego de analizar las brechas de conocimiento, los contextos en los que se utilizó, las metodologías con las que se aplicó. Con base en los hallazgos encontrados, el estudio propone futuros trabajos “de mirada” con el uso de la tecnología, la ciencia, la naturaleza y las redes sociales.
Originalidad/valor
Este artículo es uno de los primeros trabajos de revisión de la literatura sobre el turismo que analiza de manera integral los trabajos sobre la mirada del turista, rastreando su evolución e identificando futuras direcciones de investigación para abordar las brechas en el conocimiento existente.
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Pian Pu, Li Cheng, WHMS Samarathunga and Geoffrey Wall
Tour guides play a significant role in sustainable tourism development as leaders, mediators, resource managers and promoters of economic prosperity. This paper aims to…
Abstract
Purpose
Tour guides play a significant role in sustainable tourism development as leaders, mediators, resource managers and promoters of economic prosperity. This paper aims to show how local Tibetan tour guides practice sustainable tourism in their encounters with Western tourists.
Design/methodology/approach
The data consists primarily of 15 in-depth interviews with native Tibetan guides,Content analysis of the data were undertaken.
Findings
It was found that the guides adopt sustainable tourism practices based on their local religious wisdom and experiences as they try to establish harmonious host–guest relationships. Western clients also encourage guides to adopt more proenvironmental behaviors. The “hosts” live by Buddhist concepts such as samsara that are in line with concepts such as altruism and benevolence. Most “guests” are well-behaved and try to build sincere mutual relationships with local people. Host and guest cocreate value for local sustainable tourism practice.
Practical implications
Tour guides can practice sustainable tourism in a leadership role or as mediators, resource managers or promoters of economic prosperity. They also maintain a sincere and kind relationship with their guests that goes beyond the instrumental host–guest relationship and might help to cocreate value for local sustainable tourism practices.
Originality/value
Tour guides’ sustainable practices have been examined in the past based on their roles as leader, mediator, resource manager and promoter of economic prosperity. But researchers have seldom examined circumstances in which the tourists and tour guides were from different cultures. This paper addresses this gap.
目的
导游作为领导者、中介者、资源管理者和经济繁荣的促进者, 在旅游可持续发展中发挥着重要的作用。本文展示了藏族导游在与西方游客的接触中如何实践可持续旅游。
设计/方法/方法
深度访谈15个对当地藏族导游, 对收集的数据进行内容分析。
研究发现
导游基于本土的宗教智慧和经验, 尝试与建立更加和谐的主客关系时, 从而实现可持续旅游实践。西方客户也鼓励导游采取更环保的行为。“主人” 的生活遵循佛教轮回等观念, 提倡“利他”、“仁爱”。大多数“客人” 都行为得体, 试图与当地人建立真诚的相互关系。主客共同为当地可持续旅游实践创造价值。
实践意义
导游可以作为领导角色或中介、资源管理者或经济繁荣的促进者实践可持续旅游。他们还与客人保持真诚和友好的关系, 这超越了工具性的主客关系, 可能有助于共同为当地可持续旅游实践创造价值。
原创性/价值
在过去的研究中, 导游的可持续实践基于他们作为领导者、中间人、资源管理者和经济繁荣的促进者。但研究人员对游客和导游来自不同文化的情境缺少关注, 我们的研究试图解答这一问题。
Propósito
Los guías turísticos desempeñan un papel importante en el desarrollo del turismo sostenible como líderes, mediadores, administradores de recursos y promotores de la prosperidad económica. Este documento muestra, cómo los guías turísticos tibetanos locales practican el turismo sostenible en sus encuentros con turistas occidentales.
Diseño/metodología/enfoque
Los datos consisten principalmente en 15 entrevistas en profundidad con guías tibetanos nativos. Los datos fueron analizados mediante el método de análisis de contenido.
Hallazgos
Se encontró que, los guías adoptan prácticas de turismo sostenible basadas en su sabiduría y experiencias religiosas locales, mientras intentan establecer relaciones armoniosas entre el anfitrión y el huésped. Los clientes occidentales, también alientan a los guías a adoptar comportamientos más proambientales. Los “anfitriones”, viven según conceptos budistas, como el samsara, que están en línea con conceptos como el altruismo y la benevolencia. La mayoría de los “visitantes” se comportan bien y tratan de construir relaciones mutuas sinceras con la gente local. El anfitrión y el huesped, co-crean valor para la práctica local de turismo sostenible.
Implicaciones prácticas
Los guías turísticos pueden practicar el turismo sostenible en un papel de liderazgo o como mediadores, administradores de recursos o promotores de la prosperidad económica. También mantienen una relación sincera y amable con sus huéspedes que va más allá de la relación instrumental anfitrión-huésped y podría ayudar a co-crear valor para las prácticas locales de turismo sostenible.
Originalidad/valor
Las prácticas sostenibles de nuestra guía han sido examinadas en el pasado en función de sus roles como líder, mediador, gestor de recursos y promotor de la prosperidad económica. Pero los investigadores, rara vez han examinado las circunstancias en las que los turistas y los guías turísticos eran de diferentes culturas. Abordamos esta brecha.
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Fatemeh Shekari, Fatemeh Azizi and Zohre Mohammadi
Considering the diversity of literary sites, various needs and motivations of literary visitors, and the limited research on literary tourists’ experiences, this study…
Abstract
Purpose
Considering the diversity of literary sites, various needs and motivations of literary visitors, and the limited research on literary tourists’ experiences, this study aims to explore the literary gaze at Hafez Tomb in Shiraz, Iran. As the visitor gaze encompasses various dimensions of experience, this study connected the two notions to identify the components of the literary gaze and determine the attributes that best describe it.
Design/methodology/approach
Data sources include semi-structured interviews with visitors and user-generated content on Tripadvisor. The deductive thematic analysis and multiple correspondence analysis were used.
Findings
The findings revealed the multidimensionality of the literary gaze. The dominant factors that best describe the literary gaze at Hafez’s tomb were the sensory component of the experience, including “seeing”, “smelling”, “hearing”; affective including “anticipation”, “joy”, “trust”; cognitive including “perceiving”, “thinking”, “learning”; behavioural including “literary related”, “general”; and relationship including “tourist-companion”, “tourist-tourist”.
Practical implications
Understanding the literary gaze can assist site managers and destination marketers in designing the literary experience and developing promotional strategies that reflect the multifaceted nature of the literary experience. Tourism authorities should identify and shape tourists’ perceptions of literary sites to build the city’s image and brand as a literary city.
Originality/value
This paper used the orchestra model of experience to analyse the literary tourist’s gaze. This modification could explain that the literary gaze has multiple dimensions and studying all the dimensions gives the literary experience greater significance.
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DMMI Dissanayake and WHMS Samarathunga
Wars destroy the tourism cities by causing damages to their cultural and natural attractions. However, the post-war cities have great upward potentials to develop through…
Abstract
Purpose
Wars destroy the tourism cities by causing damages to their cultural and natural attractions. However, the post-war cities have great upward potentials to develop through careful and integrated tourism planning. Thus, the purpose of this paper is to identify the perspectives of local stakeholders on tourism development in a post-war city.
Design/methodology/approach
The study used qualitative methods in collecting and analysing the data while closely referring to pertinent literature. Interviews, observations and focus-group discussions have been the main data collection tools and content analysis was performed with NVivo (v.12) to analyse the data.
Findings
Analysis of interviews, focus group discussion findings and observations highlighted the availability of a plethora of tourism potentials within post-war Jaffna that include, both cultural and natural attractions: Hindu Kovils and Buddhist temples, colonial heritage, traditional cuisines and way of life, beaches, flora and fauna and sceneries. The study further identified a lack of professionals, absence of a master plan, remoteness, poor infrastructure and absence of tourist activities as main obstacles for tourism development in Jaffna. Finally, implications are forwarded based on stakeholders’ perspectives to promote post-war city tourism in Jaffna.
Originality/value
Wars are not common, and post-war tourism cities are rare. The present study is focused on a destination where the war has ended, causing much damages to the destination. The study evaluates the tourism potentials and challenges based on stakeholders’ perspectives and forwards implications for city tourism development despite post-war empirical glitches, which have rarely been addressed in the tourism literature.
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Sandra Navarro-Ruiz, Ana B. Casado-Díaz and Josep Ivars-Baidal
The purpose of this paper is to provide a deeper understanding of the relevance of shore excursions in the distribution of cruise passenger flows; an approach which has…
Abstract
Purpose
The purpose of this paper is to provide a deeper understanding of the relevance of shore excursions in the distribution of cruise passenger flows; an approach which has been overlooked by many studies on cruise tourism. Specifically, the paper focuses on two destinations: Barcelona, a mature cruise destination suffering from the impact of overcrowding; and Valencia, an emerging cruise destination facing the risk of future (similar) impacts.
Design/methodology/approach
The method used is multiple-case study with replication logic. First, web content analysis is conducted of shore excursion descriptions of the destinations selected so as to identify the itineraries, as well as the municipalities and the specific tourist attractions included in the tours. Then, word-processing tools are used to create a regional and local data set to arrange the narrative data. Finally, density maps are drawn in order to examine the different visitor flows within the tourist hinterlands from the supply perspective.
Findings
The results indicate that most shore excursions are concentrated in the port cities. Comparing the two destinations, the paper argues that the redistribution within the cities is not equally balanced. Nevertheless, the results also reveal that the excursions offered by local shore tourism operators (TOs) in both destinations have contributed to the expansion of the cruise tourist hinterland over a wider regional area.
Research limitations/implications
This paper evaluates the visitor flow distribution from a supply perspective. Hence, future studies should examine the demand dimension in order to gain a deeper understanding of the concentration intensity. Additionally, it would be worth examining not only visitors taking guided tours but also the independent ones (those who visit the destination on their own).
Originality/value
Despite the growing importance of cruise tourism, research on the role of local shore TOs in this sector is quite limited. One element that deserves more research attention is related to the role of shore excursions in the spatial configuration of the cruise tourist hinterland. Finally, the results obtained could also have significant implications for policy makers developing and promoting effective measures to prevent overcrowding.
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This study aims to empirically investigate the antecedents of tourists’ intentions to continue solo traveling.
Abstract
Purpose
This study aims to empirically investigate the antecedents of tourists’ intentions to continue solo traveling.
Design/methodology/approach
Drawing on the theory of planned behavior (TPB), an extended model on solo travel intentions is developed that incorporates variables related to past solo travel experiences, namely, tourist satisfaction, pleasure and self-development. An online survey was applied to 187 solo tourists from different countries. Hypotheses were tested with structural equation modeling.
Findings
All the variables, except for subjective norms, are significant predictors of tourists’ intentions to continue solo traveling. Results confirm a good explanatory power of the extended TPB model.
Research limitations/implications
Caution must be exercised with the results as tourists’ actual solo travel behavior may differ from their intentions. Future research may investigate tourists’ actual behavior by using longitudinal methods and include additional demographic variables as antecedents.
Originality/value
This study empirically investigated the antecedents of tourists’ intentions to continue solo traveling – an under-researched topic. Previous research is mostly exploratory and largely focuses on female solo travelers.
游客单人旅行意愿的前因研究
摘要
设计/方法论/路径
基于计划行为的理论, 开发了关于单人旅行意愿的扩展模型, 其中包含与过去的单人旅行经历相关的变量:游客满意度, 愉悦感和自我发展。在线调查收集了来自不同国家的187位单人游客。假设用结构方程模型进行了检验。
目的
本研究实证调查了游客继续单人旅行意愿的原因。
调查结果
除主观标准外, 所有变量都是游客继续单人旅行意图的重要预测指标。结果证实了计划行为模型扩展理论的良好解释能力。
研究的局限性/含意
必须谨慎对待结果, 因为游客的实际单人旅行行为可能与他们的意愿不同。未来的研究可能会使用纵向方法来调查游客的实际行为, 并将其他人口统计变量作为前因。
原创性/价值
这项研究实证调查了游客继续单人旅行意愿的前因, 这是一个尚未得到充分研究的话题。先前的研究主要是探索性的, 并且主要针对女性单身旅行者。
关键字
单人旅行;计划行为理论,游客满意度,愉悦感,自我发展
Antecedentes de las intenciones de viaje en solitario de los turistas
Resumen
Diseño/metodología/enfoque (límite 100 palabras)
Basándose en la teoría del comportamiento planificado, se desarrolla un modelo extendido sobre las intenciones de viajar en solitario que incorpora variables relacionadas con experiencias pasadas de viajes en solitario: satisfacción del turista, placer y autodesarrollo. Se aplicó una encuesta en línea a 187 turistas en solitario de diferentes países. Las hipótesis se probaron con un modelo de ecuaciones estructurales.
Propósito
Este estudio investiga empíricamente los antecedentes de la intención de turistas de continuar viajando solos.
Resultados
Todas las variables, excepto las normas subjetivas, son predictores significativos de la intención de los turistas de seguir viajando en solitario. Los resultados confirman un buen poder explicativo del modelo ampliado de la teoría del comportamiento planificado.
Limitaciones/implicancias de la investigación
Se debe tener precaución con los resultados, ya que el comportamiento real de los turistas cuando viajan solos puede diferir de sus intenciones previas. Las investigaciones futuras pueden investigar el comportamiento real de turistas que viajan solo mediante el uso de métodos longitudinales e incluir variables demográficas adicionales como antecedentes.
Originalidad/valor
Este estudio investiga empíricamente los antecedentes de la intención de los turistas de seguir viajando en solitario, un tema poco investigado. Las investigaciones anteriores son en su mayoría exploratorios y se centran principalmente en las mujeres que viajan solas.
Palabras claves:
Viaje en solitario, satisfacción del turista, placer del turista , autodesarrollo del turista , Teoría del comportamiento planificado
Tipo de papel
Revisión de literatura
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Mohan Li, Hazel Tucker and Ganghua Chen
This study aims to reconsider Chinese tourist gaze studies, examining the extent to which extant studies and theoretical models relating to the Chinese tourist gaze have…
Abstract
Purpose
This study aims to reconsider Chinese tourist gaze studies, examining the extent to which extant studies and theoretical models relating to the Chinese tourist gaze have overcome the Eurocentric limits of John Urry’s concept of the tourist gaze and elaborated the complexity of Chinese tourists’ gazes and visual practices.
Design/methodology/approach
Content analysis is carried out, examining research articles, books, book chapters and PhD and MSc theses collected from multiple English and Chinese databases.
Findings
The research results manifest that, overall, the previous studies, mobilise cultural essentialism, with an overestimation of the “Chineseness” of Chinese tourists’ behavioural patterns, which are widely believed to be framed by, but also constituting of, unique Chinese culture. Overdependence on Chinese cultural values and traditional philosophies as sources for rationale has resulted in a handful of theoretical frameworks, which appear to be of insufficient magnitude both in terms of their contribution to the original tourist gaze model and in their manifesting of the complexity of Chinese tourists’ visual behaviour. Indeed the divide that once deliberately set apart West and East, or more precisely Western and Chinese tourist gazes, seems to become accentuated in most attempts to study and write about Chinese tourist gaze(s). The previous studies thus largely serve to mirror the Eurocentrism of Urry’s gaze, rather than challenging it.
Research limitations/implications
This study has a few limitations, especially, as this study only reviews and analyses the studies of the Chinese tourist gaze. It means that the conclusion might not well be generalised to either the investigation of the tourist gaze in another culture or the Chinese tourist studies, at large, which might exhibit a different pattern deserving more academic attention in future. Moreover, the authors recommend the future researchers, who are eager to probe Chinese tourists’ behavioural pattern, to seek for new pathways and alternative paradigms, which would be useful in overcoming the limits of cultural representations and in reducing the problematic Sino-Western divide.
Originality/value
Despite not aiming to reconceptualise the Chinese tourist gaze, this review paper contributes to the field of tourist gaze studies by engaging critically with the bias and theoretical insufficiencies that have emerged, while this concept is appropriated and re-formulated to explain Chinese tourists’ gazes and visual practices. On this basis, the authors suggest a critical redirection of the extant Chinese tourist gaze studies, which would be rather significant to those researchers in future with an interest to research what the Chinese tourists prefer to see in travel and how they engage with the gazee.
中国性与行为复杂性:反思中国游客凝视研究
目的
本文重新检视有关中国游客凝视的研究, 审视现有研究和理论模型在多大程度上克服了约翰·厄里提出的游客凝视概念所蕴含的欧洲中心主义的局限, 并阐述中国游客凝视和视觉实践的复杂性。
设计/方法/进路
本研究进行了内容分析; 资料来源于多个渠道的期刊论文、书籍、书章和博硕论文。
发现
总体而言, 以往研究调动了文化本质主义, 过分强调了中国游客行为模式的“中国性”–被广泛认为受制于中国文化, 且也是中国文化一部分。对作为基本理论来源的中国文化价值观和传统哲学的过度依赖产生了一系列理论框架, 但它们在对最初的游客凝视模型的贡献上, 以及在对中国游客视觉行为的复杂性的阐释上, 都是不够的。在大部分中国游客凝视研究中, 以往对西方游客和中国游客的凝视的刻意区分都得以凸显, 从而映照出厄里的游客凝视概念所蕴含的欧洲中心主义。
原创性/价值
虽然本评述论文并不致力于对中国游客凝视进行重新概念化, 但依旧对游客凝视研究领域做出了贡献。当游客凝视这一概念被挪用且重新定制以解释中国游客凝视和视觉实践时, 本文对涌现其间的偏见和理论上的缺陷进行了批判性的揭示。在此基础上, 我们认为, 有必要对有关中国游客凝视的研究做出批判性的重新定向。这对于未来有志于研究中国游客视觉偏好以及他们如何与被凝视者互动的研究人员而言, 尤其重要。
启示局限/启示
本研究有一些局限, 特别是, 因为我们只评价和分析了有关中国游客凝视的研究。这意味着, 我们的结论可能不能被推广至对其他文化情境下的游客凝视的调查, 也不能推广至中国游客研究整体。我们建议, 对中国游客行为模式感兴趣的研究人员需要寻求新的路径和替代性的范式, 以克服文化表象的局限并减少中西分歧带来的问题。
Carácter chino y la complejidad de comportamiento: repensar los estudios de la mirada del turista chino
Objetivo
Este artículo reconsidera los estudios de la mirada del turista chino para investigar hasta qué punto los estudios y los modelos teóricos existentes sobre la mirada del turista chino han superado los límites eurocéntricos del concepto de la mirada del turista de John Urry y explicado la complejidad de la mirada del turista chino y las prácticas visuales.
Diseño/metodología/método
Se lleva a cabo el análisis de contenido investigando artículos de investigación, libros, capítulos de libros y las tesis de PhD y de MSc provenientes de las diversas bases de datos tanto en inglés como en chino.
Hallazgos
Los resultados de la investigación manifiestan que, en general, los estudios anteriores movilizan el esencialismo cultural con una sobrestimación del “carácter chino” del modelo del comportamiento de turistas chinos, se cree en gran medida que el cual es motivado por la cultura china mientras forma parte de ella. Lo que la fuente de los fundamentos básicos sobredepende de los valores culturales y la filosofía tradicional de China resulta una pequeña cantidad de marcos teóricos, que no son suficientes tanto para la contribución al modelo original de la mirada del turismo como para manifestar la complejidad del comportamiento visual de turistas chinos. De hecho, se destaca la intención de la separación del Occidente y el Oriente, o hablando de forma precisa, de la mirada del turista occidental y la del turista chino al estudiar y escribir sobre la mirada del turista chino. Los estudios anteriores reflejan el eurocentrismo de la mirada de Urry en vez de ponerlo en duda.
Originalidad/valor
A pesar de que el artículo no tiene la reconceptualización de la mirada del turista chino como su objetivo, contribuye al ámbito de la investigación de la mirada del turista a través de revelar de manera crítica el prejuicio y la insuficiencia teórica que ya ha existido cuando se usa y se reformula este concepto para explicar la mirada del turista chino y las prácticas visuales. Con lo que hemos mencionado, planteamos una redirección crítica de los estudios existentes de la mirada del turista chino, lo cual sería significativo para aquellos que tienen la intención de investigar qué prefieren ver los turistas chinos durante el viaje y cómo van a interactuar con los mirados en el futuro.
Límites de investigación/inferencia
Esta investigación tiene varios límites, sobre todo, como solo revisamos y analizamos los estudios de la mirada del turista chino, lo cual significa que nuestra conclusión no se podría generalizar tanto a la investigación de la mirada del turista de otras culturas como a los estudios del turismo chino, que mostrarían un modelo diferente que merece más atención académica en el futuro. Al mismo tiempo, recomendamos a las personas que se interesen por investigar el modelo del comportamiento de los turistas chinos buscar nuevos caminos y paradigmas alternativos, los cuales serían útiles para superar los límites de las representaciones culturales y reducir la división problemática sino-occidental.
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A.C.I.D. Karunarathne, J.P.R.C. Ranasinghe, U.G.O. Sammani and K.J.T. Perera
The tourism industry has been extensively affected by numerous disasters throughout its history including 30 decades of ethnic war, the tsunami disaster in 2004 and the…
Abstract
Purpose
The tourism industry has been extensively affected by numerous disasters throughout its history including 30 decades of ethnic war, the tsunami disaster in 2004 and the Easter Sunday attack in 2019 substantially impacted the resources and capacities of the tourism industry in Sri Lanka. This study aims to explore the impact of COVID-19 on Sri Lanka as a tourism destination and the tourism industry as a resilient sector of the economy.
Design/methodology/approach
This qualitative study was conducted from July 2020 to September 2020 focusing on the perspectives of multi-level stakeholders in the tourism and hospitality industry in three distinct areas of Sri Lanka, namely, the coastal area, hill country and cultural triangle. The data were collected from 15 stakeholders via semistructured interviews. Convenience sampling method was used to choose the sample and thematic analysis was occupied to meet the study objectives.
Findings
This study will help to reframe the resources and capacities of the country as an emerging destination identifying the diverse credentials from the perspective of different stakeholders to embed the essential resilience after the pandemic.
Research limitations/implications
The prevailing lockdown situation and travel restrictions within the country was a huge challenge during the data collection process. Further to that, the respondents were reluctant to meet outsiders owing to the health threat, and hence some important stakeholders were missing from the study.
Originality/value
This study proposes effective measures to build up a robust destination, necessary strategic planning for policymakers and provisions for stakeholders in the industry to address the health and safety of travelers in the case of future potential health epidemics.
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The aim of this study is to explore the host–guest relationship at a macro level, investigating the sociopsychological relationship between a destination and its markets.
Abstract
Purpose
The aim of this study is to explore the host–guest relationship at a macro level, investigating the sociopsychological relationship between a destination and its markets.
Design/methodology/approach
This study adopted netnography to fulfill the research purpose. Data were collected from Sina Microblog, the predominant social media platform in China, focused on bloggers responses to a fatal conflict between a tour participant and the guide during a shopping tour.
Findings
Bloggers' attributional discussions help to understand the nature of the host–guest relations. Responses from Chinese and Hong Kong bloggers showcased criticism toward the other community and criticism of one's own community. These were reflected in three themes: concerns with the place of conflict or the identities of the perpetrators, hospitableness or discrimination and the Chinese and Hong Kong cultures.
Research limitations/implications
The major limitation is that the subject of this study (young bloggers) does not represent a complete cross section of the residents of China and Hong Kong. This study suggests a need for a broader theoretical perspective of the host–guest encounter. The study results have practical implications for destinations receiving Chinese group package tours.
Practical implications
The study results have practical implications for destinations receiving Chinese group package tours.
Originality/value
On-site interaction has been the focus of previous studies of the host–guest relationship, and off-site interactions were seldom explored. This study bridges the gap and extends the discourse on the host–guest relationship to a wider temporal (by taking a post event view) and spatial (by assessing the issue off-site) scale.
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Georgia Lindsay and Mark Sawyer
The Tourist Gaze has been debated, reimagined and applied to a variety of actors and settings. This paper helps investigate how contemporary architecture operates as…
Abstract
Purpose
The Tourist Gaze has been debated, reimagined and applied to a variety of actors and settings. This paper helps investigate how contemporary architecture operates as subject and participant in gazing practices.
Design/methodology/approach
Using Yelp reviews of art museums in a regional US city, a thematic analysis of text reviews and image uploads was conducted.
Findings
Reviewers do refer to buildings as objects of the gaze; but they also connect their experience of the building to emotions and to actions and use the building to orient themselves spatially. This article demonstrates that contemporary buildings are important components of tourist experiences as objects of the gaze, but also as frames for gazing and as stages for tourist practices.
Research limitations/implications
The research implications are both topical and methodological: the paper demonstrates that contemporary (neo-modern) architecture is a vibrant avenue of research, and that social networking sites are a promising potential source of data for studying architecture in the social field.
Originality/value
This research uses an underexplored data set, Yelp reviews, to capture what people pay attention to and think others will find interesting about architecture. It also adds important layers to studies on the tourist gaze. First, it emphasizes that architecture is important to tourists not only as an object of the gaze but also as a site for affective experience, action and daily life. Second, it addresses some building styles beyond the historical ones that are foundational to the idea of the tourist gaze.
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