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This study aims to explore the role of interactants' nonverbal sensitivity, anxiety and sociodemographic characteristics in learning and satisfaction within the genetic counseling context.

This is a combined simulation and analogue study. Simulations were videotaped with 152 prenatal and cancer genetic counselors and nine simulated clients. The videotapes were shown to 559 subjects recruited to act as analogue clients (ACs) with the instruction to imagine themselves as the client in the simulation. The profile of nonverbal sensitivity (PONS), a video and audio test of accuracy in the interpretation of nonverbal cues, was administered to both the genetic counselors and ACs. In addition, the ACs completed a literacy screen and post session measures of learning and session satisfaction.

The study finds that ACs' post‐session knowledge score was positively associated with both their own and the counselors' audio PONS scores. Also related to knowledge were clients' literacy, younger age and non‐minority ethnicity. Ratings of session satisfaction were inversely related to ACs' and counselors' video PONS scores and ACs' literacy and anxiety.

While based on the performance of a large number of practicing genetic counselors, simulated and analogue clients are used to explore study questions.

The nonverbal sensitivity of both providers and ACs plays a role in medical communication and its cognitive and affective consequences. These findings warrant greater attention to nonverbal dynamics in future research and interventions.

No similar studies have investigated the role of nonverbal sensitivity in predicting learning and satisfaction for users of health care services.

To investigate the dynamics of the Europe ‘92 project, we have applied Johan Arndt's Political Economy Paradigm, four dimension of which are: external, internal, polity, and economy. These will provide us with an extensive domain of interactive and interrelated components. Our analysis of the so‐called Internal Market supports the notion that Europe '92 will be a new actor, on the global scene. This will have far‐reaching and pronounced effects on the political dynamics of the new global security system characteristics of the post‐hegemonic multipolar structures. Our arguments suggest that the long term implications of Europe '92 may well indicate cross‐border interactions among states of the magnitude that can and should integrate the U.S. and Japanese economies. Furthermore, no hegemonic power is certain to emerge from such a complex international political economy, for in a not too distant future all nations will likely have developed interests in some type of cooperation. The logical progression of this trajectory points to further predictability in and global stability for the interstate relations.

Ironic, isn’t it? Ask the average pub‐goer what he or she thinks of the brewery and its beer, and the answer will probably last until closing time. But when Wolverhampton and Dudley Breweries (W&DB) consulted its employees about working conditions, and the brewery in general, fewer than 40 percent bothered to respond at all.

The aim of the paper is to highlight the award‐winning turn‐around achieved by human resource (HR) managers at Wolverhampton and Dudley Breweries following a spate of merger and bid activity.

The paper draws on the comments of the company's group HR director, who was himself a member of the senior steering group that was set up to plan and oversee the acquisition processes.

The paper describes how the company “turned around” the prevailing view among employees that it was traditional, hierarchical and remote, and ended the “winner/loser” mentality among workers, while still achieving reductions in employee numbers and evening out differences in terms and conditions of employment.

The paper shows that real change in organizational culture can be achieved over a fairly short period of time, if HR matters are handled sensitively and lessons are learned at the appropriate times. It highlights the successes that can result from real HR input into company strategy.

The paper reveals, through “before and after” employee attitude surveys, that real improvements in employee satisfaction, commitment and motivation were achieved.

Both the Campaign for Real Ale (CAMRA) and the Society of Independent Brewers (SIBA) argue that barriers to market access in the UK brewing industry disadvantage small brewers. They have been actively campaigning for a number of years for a tax concession (progressive beer duty or PBD) to alleviate the situation of small brewers. This paper argues that the disadvantages faced by small brewers are due to a complex monopsony in the beer industry, where the power of the distribution segment of the value chain is paramount. It outlines a model of the structure of the UK beer industry, and undertakes two types of empirical analysis to test the potential impact of PBD on the small brewery sector. The paper finds that control over distribution is the key to profitability and survival in the beer industry, and that small brewers with such control are most likely to benefit from PBD. The findings, however, also have relevance to the position of any small business facing a powerful distribution segment. Finally, for the issue of policy development, the paper indicates that the potential outcomes of a policy change may not be entirely those intended.

AS J. L. Hobbs shows so clearly in his recent book, the interest in local history is growing enormously at present. The universities, training colleges and schools, as well as the institutions of further education, are all making more use of local studies—geographical, economic, social and historical—in their regular courses, in their advanced work, and in their publications.

A significant amount of research has shown that drivers of employee attitudes, and behaviors leading to outcome variables such as turnover intentions, are strongly influenced by national culture. This study focuses on the difference in relationships among some critical variables between two emerging economies with similar cultural indices.

Survey questionnaire was used to collect responses from salespeople in two countries. Correlation analysis and structural equation modeling were used to provide support for the stated hypotheses.

Results indicate that Mexican and Indian salespeople differ in how their level of trust in supervisor, regulation of emotion, interpersonal conflict and felt stress related to drive turnover intention. Findings also confirm a strong positive relationship between felt stress and turnover intention.

This study is based on survey responses and should be interpreted with the associated limitations of method bias. The hypothesized model of relationships among constructs was based on theory and prior research, but researchers understand that there could be other statistically equivalent models with equal fit. Moreover, stress can result from numerous other combinations of variables in addition to those used in this model. The relationships among constructs as presented could also be due to the absence of other key variables. This study looked at turnover intentions from an employee perspective using responses made when economic conditions worldwide were robust. This is not the case today because of the global pandemic. Economic conditions wield substantial influence on employee responses as well as on turnover intentions. In addition, economic downturn lowers turnover potential and heightens stress level.

Findings confirm a strong positive relationship between felt stress and turnover intention. Efforts to keep stress within a productive range should be encouraged, because while the direct costs of turnover can be substantial, indirect costs may be even greater. For example, when salespeople leave an organization, the customer relationships they formed and developed may be at risk, exposing their companies to potential reduction in revenue. Sales organizations that pay inadequate attention to high turnover rate among their salespeople become susceptible to a phenomenon Dudley and Goodson (1988) identified as “low sales recruiting ceiling syndrome.”

Most of the current studies results from developing countries have been compared to those from developed countries where the theories and seminal research originated. The outcome of the authors' research lends yet another argument in favor of more comparative studies on East versus East or developing economies versus developing economies. Such effort could further delineate the applicability of “foreign” theories and inform the development of “local” theories for richer insight on local management practice. The current drive to inject diversity, equity and inclusion in the workplace should be reflected in the development of theory and the conduct of research. No one country or individual or group of individuals can claim ownership of theory development and standards for assessing theories originating elsewhere. Diversity, equity and inclusion have a place in academic research and should be encouraged. Second, the results obtained in this paper offer a cautionary note against over-generalization. Just as small details matter in life, likewise, small differences in variables that explain a phenomenon can make a big difference. Third, the findings confirm a strong positive relationship between felt stress and turnover intention. This is true for the two countries examined in this research.

This study seeks to understand why potential drivers of turnover intention might manifest differently in countries that have a similar cultural outlook. The current research leverages the contingency theory and zeroed in on turnover intention. In addition, two additional cultural dimensions (long-term orientation and uncertainty avoidance) were incorporated, and the model was tested using salespeople (rather than plant workers).

If I do not count the introductory essay by the editors, the book Economics and Language (Henderson, et al., 1993), can be divided into three substantive parts. The first is titled rhetoric and critical theory, the second, controversy and hedging in economics, and the third, language and the history of economic thought. Again not counting the introduction, the volume consists of a total of ten essays: four in the first part and three each in the remaining two. In Part I, the reader is introduced to a realist philosophy of economic rhetoric, to Ricoeur and the significance of the hermeneutic project for economics, to Bakhtin's dialogism in the formation of the canon, and to the relevance of Derrida and of deconstructive methods for rational choice theory. Part II is concerned with the “stylistics” of two sets of material: with the “debate” between Milton Friedman and his critics; and with 11 articles chosen from a recent issue of the Economic Journal. Finally, the three essays in Part III are devoted to Adam Smith, to Edgeworth and to the response of six elementary textbooks to a “puzzle” of economic theory.

The only comprehensive list of British medical libraries hitherto available has been that in The Aslib directory 1928, and there is an extended account of those in London in Reginald Rye, The students' guide to the libraries of London (3rd ed., 1927), pp. 362–77. The new list, here put forward, is intended to bring the information from those two books of reference up to date, after nearly twenty years. British libraries are briefly listed among ‘Medical libraries outside North America’ in the Medical Library Association's A handbook of medical library practice, ed. Janet Doe, Chicago, American library association 1943, chapter 1, appendix 2, pages 41–64. The meagre information in that list, if contrasted with the detailed documentation of American and Canadian libraries in successive issues of the American medical directory, accentuates the need for us to know ourselves better. Several, perhaps many, medical librarians have had to compile lists of kindred libraries for their own convenience. A list which I had thus prepared seemed to Aslib to offer adequate basis for a Directory of British medical libraries, and in order to complete it Aslib issued a questionnaire in the autumn of 1944 to libraries known to possess medical collections and to hospitals, medical societies, and medical institutions throughout the British Isles. The information obtained from the generous response to this questionnaire is epitomized in the list which follows. I am responsible for all omissions and errors and I hope that those who detect any will supply corrections and additions so that this preliminary list may be revised and become a definitive Directory.

The development of the Single European Market and the resulting publicity has persuaded many smaller firms to look to continental Europe as their first choice for market expansion opportunities. These include many UK small firms in the service sector where the economic benefits of a reduction in trade barriers are not so apparent. The approaches used by small service companies and professional practices in dealing with Europe are examined to identify the lessons learnt and to draw comparisons with Central Government advice. Semi‐structured interviews were held with managers from a randomly drawn sample of small firms in the UK with experience of exporting their services to Europe. The firms had experienced varying degrees of success with their forays into Europe. The study suggests that some small service sector firms may have greater potential in non‐EEC and/or English‐speaking nations than in Europe and that for many the experience of Europe has been expensive and erroneous. Small service firms should look to match their strengths to the market, which may be in Eastern Europe, South Africa or the Middle East, rather than tackle an EEC country where their competitive advantages are limited and market conditions may be hostile.