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Article
Publication date: 4 April 2016

Nicola Christie, Liza Griffin, Natalie Chan, John Twigg and Helena Titheridge

The purpose of this paper is to explore the experiences of vulnerable people during flood events, impacts of changes in mobility on well-being and the extent to which…

Abstract

Purpose

The purpose of this paper is to explore the experiences of vulnerable people during flood events, impacts of changes in mobility on well-being and the extent to which frontline services, emergency planning officers and other service providers allocate resources for vulnerable members of the community to meet the challenges posed by floods.

Design/methodology/approach

In-depth qualitative interviews carried out with 15 vulnerable residents, seven community representatives and eight service providers.

Findings

Vulnerable people’s well-being was negatively affected by the disruption to travel caused by floods, though support from the community to some extent redressed these negative feelings. Whilst there seems to be a strong response from both the community and the local authorities to the mobility needs of vulnerable people during floods, what seems to be missing is an equal response from the private sector in terms of provision of transport services to access goods such as food and money.

Practical implications

More needs to be done to make sure that communication and support networks are formalised to address the potential unevenness of informal networks. Private companies need to engage more with customers. Improved information and more resilient services such as 4×4 vehicles and doorstep provision of goods and money would directly support vulnerable people who are highly dependent on their services.

Originality/value

This study is the first in the UK to explore and compare the private experiences of vulnerable people with the views of stakeholders who could support them during floods.

Details

Disaster Prevention and Management, vol. 25 no. 2
Type: Research Article
ISSN: 0965-3562

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Article
Publication date: 1 December 2007

Lucy Asquith and Bernadette Scott

This paper summarises the roundtable discussions convened by the charity Carr‐Gomm in October 2007. Participants included providers of services to vulnerable people

Abstract

This paper summarises the roundtable discussions convened by the charity Carr‐Gomm in October 2007. Participants included providers of services to vulnerable people, policy makers and academics, creating a useful mixture of theoretical and practical knowledge. The Social Exclusion Task Force report in 2006 gives a clear indication of the picture of unemployment for vulnerable people. In addition, developments in funding for key government departments, coupled with population projections, suggests that there is a strong external impetus for vulnerable people to be employed. Discussions covered a range of topics including Who benefits when vulnerable people work?, What constitutes good work? and Barriers to supporting vulnerable people into work.Overall, the group concluded that the most urgent priority is for third sector employers themselves to create flexible work opportunities which can be taken up by vulnerable people. This experience should then be used to disseminate learning and to make the case for change with other employers.

Details

Housing, Care and Support, vol. 10 no. 4
Type: Research Article
ISSN: 1460-8790

Keywords

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Article
Publication date: 12 April 2021

Chuang Wei, Zhaoji Yu and Yongli Li

Online charitable giving is prevalent, and how to attract individuals' attention to donate is essential for charities. Little is known about the interaction effect of…

Abstract

Purpose

Online charitable giving is prevalent, and how to attract individuals' attention to donate is essential for charities. Little is known about the interaction effect of empathy (donor) and vulnerability (receiver) on donate intention. To bridge this gap, this study aims to investigate whether the influence of empathy on charitable giving would be moderated by receivers' vulnerability, and if yes, what is the mechanism.

Design/methodology/approach

Five experiments were conducted in the context of charitable giving with 1,303 participants to test our hypotheses.

Findings

When empathetic individuals confronted high vulnerable receivers, they were less likely to donate; otherwise, they were more likely to donate when they confronted low vulnerable receivers, and this interaction effect was mediated by concern about self.

Originality/value

The present research identifies a novel moderator of the effect of empathy on charitable giving and elucidates the underlying mechanism of concern about self. Based on these findings, the authors provide actionable implications for charities by demonstrating the interaction effect of empathy and vulnerability on donate intention.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Content available
Article
Publication date: 11 February 2021

Kezban Yagci Sokat and Nezih Altay

Epidemics and pandemics can result in sudden morbidity and mortality as well as social and economic disruption. However, the humanitarian logistics and supply chain…

Abstract

Purpose

Epidemics and pandemics can result in sudden morbidity and mortality as well as social and economic disruption. However, the humanitarian logistics and supply chain management (HLSCM) field has been mostly focusing on life saving operations after natural disasters such as earthquakes and hurricanes. There is no research within the HLSCM literature neither on the unique properties of vulnerable groups, nor their underlying risk factors or how to mitigate them. The COVID-19 pandemic highlighted the uniqueness of some vulnerable groups and motivated us to conduct a structured literature review to identify research needs in HLSCM with regards to vulnerable populations.

Design/methodology/approach

The authors conduct a systematic review of literature on the intersection of epidemics/pandemics, humanitarian operations and vulnerable populations. They utilize the Scopus database to search for peer-reviewed journal articles published in English. Our search results in 366 articles which we reduced to 139 after filtering.

Findings

There is no research within the HLSCM literature on the unique properties of various vulnerable populations. The authors show that HLSCM scholars can contribute to literature by investigating operational and logistical challenges of serving vulnerable populations through multi-disciplinary research, research on the intersection of public health and supply chain management, research on the intersection of ethics and operations management, and research on cross-sectoral partnerships.

Research limitations/implications

The authors’ work is limited to peer-reviewed journal articles published in English. They did not include books, conference proceedings and think-tank or NGO reports. However, the authors do recognize that these sources can be very valuable.

Originality/value

To best of authors’ knowledge, this is the first study to review the literature on vulnerable populations under the threat of epidemics and pandemics.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 11 no. 2
Type: Research Article
ISSN: 2042-6747

Keywords

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Article
Publication date: 10 October 2017

Kate Brown

Diverse narratives and practices concerned with “vulnerability” increasingly inform how a range of social issues are understood and addressed, yet the subtle creep of the…

Abstract

Purpose

Diverse narratives and practices concerned with “vulnerability” increasingly inform how a range of social issues are understood and addressed, yet the subtle creep of the notion into various governance arenas has tended to slip by unnoticed. The purpose of this paper is to explore the role of vulnerability in responding to longstanding and on-going dilemmas about social precariousness and harm.

Design/methodology/approach

Drawing on in-depth qualitative research into how vulnerability was operationalised in services for “vulnerable” young people in an English city, prominent narratives of vulnerability are traced, which operate in relation to a variety of often-dissonant service user responses.

Findings

The paper shows the governance of vulnerability as a dynamic process, informed by policy developments and wider beliefs about the behaviours of “problem” populations, interpreted and modified by interactions between practitioners and young people, and in turn shaping lived experiences of vulnerability. Patterns in this process illuminate how vulnerability narratives re-shape long-running tensions at the heart of social welfare interventions between a drive to provide services that might mitigate social precariousness and an impetus towards regulating behaviour.

Originality/value

The paper argues that although gesturing to inclusivity, the governance of vulnerability elaborates power dynamics and social divisions in new ways. Resulting outcomes are evidently varied and fluid, holding the promise of further social change.

Details

International Journal of Sociology and Social Policy, vol. 37 no. 11-12
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 10 August 2020

Sarah Dodds and Alexandra Claudia Hess

Coronavirus disease 2019 (COVID-19) has created a challenging, yet opportunistic, environment in which to conduct transformative service research (TSR) and assess research…

Abstract

Purpose

Coronavirus disease 2019 (COVID-19) has created a challenging, yet opportunistic, environment in which to conduct transformative service research (TSR) and assess research methodology. The purpose of this paper is to evaluate and gain important new insights of a group interviewing method with vulnerable people and their support group, adapted and transferred online during COVID-19.

Design/methodology/approach

This research examines the experiences of 35 participants (nine family groups composed of parents and young people), involved in a research project that explores a sensitive topic, youth alcohol consumption and family communication, that was moved online during lockdown. Researcher reflections on running group interviews face-to-face prior to COVID- 19 and online during lockdown are included in the data.

Findings

Thematic analysis of participant interviews and researcher reflections reveals four key benefits and three limitations of online group interviews with vulnerable people and their support group. The benefits include being comfortable, non-intrusive and safe; engaging and convenient; online communication ease and easy set-up. The limitations relate to lack of non-verbal communication, poor set-up, and privacy and access issues.

Practical implications

The global environment is uncertain and being able to implement effective qualitative research online is essential for TSR and service research in the future. This paper provides a step by step procedure for an innovative online group interviewing technique that can be used by TSR and qualitative service researchers.

Originality/value

Conducting research during a pandemic has provided unprecedented insights into qualitative research approaches and methodology. This paper contributes to literature on service and TSR methodology by providing a framework for researchers to investigate vulnerable groups online in an effective, safe and non-intrusive way. The framework also has the potential to be applied to other service contexts.

Details

Journal of Service Management, vol. 32 no. 2
Type: Research Article
ISSN: 1757-5818

Keywords

Content available
Article
Publication date: 12 March 2021

Bach Quang Ho and Kunio Shirahada

The purpose of this paper is to develop a process model for the role transformation of vulnerable consumers through support services.

Abstract

Purpose

The purpose of this paper is to develop a process model for the role transformation of vulnerable consumers through support services.

Design/methodology/approach

The study is based on four years of participant observation at a community-based support service and in-depth interviews with the consumers. Visual ethnography was used to document the process of the consumers' role transformation through service exchanges.

Findings

The main outcome of this study is a consumer transformation model, describing consumers' role transformation processes, from recipients to generic actors. The model demonstrates that vulnerable consumers will transform from recipients to quasi-actors before becoming generic actors.

Social implications

Vulnerable consumers' participation in value cocreation can be promoted by providing social support according to their dynamic roles. By enabling consumers to participate in value cocreation, social support provision can become sustainable and inclusive, especially in rural areas affected by aging and depopulation. Transforming recipients into generic actors should be a critical aim of service provision in the global challenge of aging societies.

Originality/value

Beyond identifying service factors, the research findings describe the mechanism of consumers' role transformation process as a service mechanics study. Furthermore, this study contributes to transformative service research by applying social exchange theory and broadening service-dominant logic by describing the process of consumer growth for individual and community well-being.

Details

Journal of Service Theory and Practice, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2055-6225

Keywords

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Article
Publication date: 6 November 2017

Seyed Mohammad Sadegh Khaksar, Fatemeh S. Shahmehr, Rajiv Khosla and Mei Tai Chu

By developing a conceptual model, the purpose of this paper is to improve the understanding of the role of social assistive technologies in facilitating the process of…

Abstract

Purpose

By developing a conceptual model, the purpose of this paper is to improve the understanding of the role of social assistive technologies in facilitating the process of service innovation in care providing organisations to adopt the principles of the consumer-directed care strategy and reduce perceived consumer vulnerability.

Design/methodology/approach

Using a cross-sectional survey method, the authors collected data through a survey questionnaire distributed among 335 aged caregivers and specialists. The conceptual model and its 11 research hypotheses were examined using confirmatory factor analysis in structural equation modelling. The rival and mediation models were also estimated.

Findings

The conceptual model was validated and eight of eleven hypotheses were supported. It was found that dynamic capabilities are crucial to developing service innovation concept in care providing organisations. In this way, social assistive technologies play a facilitating role to promote the consumer-directed care strategy throughout care providing organisations and allow care providers to enhance wellbeing of vulnerable older people based on their socio-economic status. From the lens of aged care providers, it was also found that the consumer-directed care strategy implemented in aged care facilities may help reduce consumer vulnerability among older people especially when they use social assistive technologies in their service settings.

Practical implications

This study suggests aged care service providers should boost dynamic service innovation capabilities to improve the need for social assistive technologies in aged care facilities with respect to the importance of the consumer-directed care strategy.

Originality/value

This study contributes to the development and validation of a conceptual model for the use of social assistive technologies to sustain service innovation in aged care business models and enhance the consumer-directed care strategy’s performance to better understand consumer vulnerability among older people.

Details

Journal of Services Marketing, vol. 31 no. 7
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 1 November 2006

Claire Maxwell

This paper aims to contribute to growing efforts to “contextualise” young people's experiences of sexual and intimate relationships in research and sex and relationships…

Abstract

Purpose

This paper aims to contribute to growing efforts to “contextualise” young people's experiences of sexual and intimate relationships in research and sex and relationships education (SRE). The study reports on which explored factors young people identified as influencing their relationships – in the past, present and future.

Design/methodology/approach

An exploratory, qualitative investigation was conducted using focus groups and in‐depth interviews to elicit young people's attitudes to, and experiences of, intimate relationships. A diverse group of young men and women (N=52) were purposively sampled from a range of agencies, including supported accommodation units, a young offenders' institution and two boarding schools.

Findings

Peer groups, a need for protection and companionship, and previous negative relationships variously influenced young people's experiences in early youth. Access to potential partners, other priorities, and the degree to which young people could offer a critical assessment of a relationship played a role in explaining current relationship attitudes and experiences. Future aspirations for sexual and intimate relationships were largely influenced by young people's broader plans for their education and transition into adulthood.

Practical implications

Age‐appropriate and personally relevant forms of SRE need to be developed which focus on the various factors influencing relationships at different points in time for groups of young people.

Originality/value

Contextualising young people's sexual and intimate relationships in terms of the specific factors influencing attitudes, experiences in the past and present, together with future aspirations can usefully inform the development of SRE programmes.

Details

Health Education, vol. 106 no. 6
Type: Research Article
ISSN: 0965-4283

Keywords

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Article
Publication date: 29 July 2010

Lynne Phair and Hazel Heath

Despite widespread development in safeguarding vulnerable adults across legislation, policy, research, education and practice in recent years, some aspects of this work…

Abstract

Despite widespread development in safeguarding vulnerable adults across legislation, policy, research, education and practice in recent years, some aspects of this work remain relatively ill‐defined. Neglect in formal care settings and the nursing contribution to multi‐agency safeguarding work are two such aspects. This paper offers perspectives acknowledging the current context of safeguarding. It identifies defining attributes of neglect and highlights why older people are particularly vulnerable to the consequences of neglect. The nursing contribution to multi‐agency safeguarding work, specifically health‐focused investigations, is discussed in detail, including when nurses should be involved, the knowledge and skills required and considerations for giving a professional opinion. The paper offers a model of registered nurse involvement in health safeguarding investigations and concludes with suggestions on how investigations can be approached.

Details

The Journal of Adult Protection, vol. 12 no. 3
Type: Research Article
ISSN: 1466-8203

Keywords

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