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Book part
Publication date: 8 October 2018

Joseph Dippong and Will Kalkhoff

We review literature linking patterns of vocal accommodation in the paraverbal range of the voice to small group structures of status and dominance. We provide a thorough overview…

Abstract

Purpose

We review literature linking patterns of vocal accommodation in the paraverbal range of the voice to small group structures of status and dominance. We provide a thorough overview of the current state of vocal accommodation research, tracing the development of the model from its early focus on patterns of mutual vocal adaptation, to the current focus on structural factors producing patterns of unequal accommodation between group members. We also highlight gaps in existing knowledge and opportunities to contribute to the development of vocal accommodation as an unobtrusive, nonconscious measure of small group hierarchies.

Approach

We trace the empirical development of vocal accommodation as a measure of status and power, and discuss connections between vocal accommodation and two prominent theoretical frameworks: communication accommodation theory (CAT) and expectation states theory. We also provide readers with a guide for collecting and analyzing vocal data and for calculating two related measures of vocal accommodation.

Findings

Across multiple studies, vocal accommodation significantly predicts observers’ perceptions regarding interactants engaged in debates and interviews. Studies have specifically linked vocal accommodation to perceptions of relative power or dominance, but have not shown a relationship between accommodation and perceptions of prestige.

Research Implications

Vocal accommodation measures have clear applications for measuring and modeling group dynamics. More work is needed to understand how accommodation functions in clearly-defined status situations, how the magnitude of status differences affects the degree of accommodation inequality, and how vocal accommodation is related to other correlates of social status, including openness to influence and contributions to group tasks.

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-78769-013-4

Keywords

Book part
Publication date: 14 December 2023

Cayce Jamil

This study examines whether there are unintended consequences that emerge from status interventions in task groups in relation to cohesion and solidarity. Past theorists have…

Abstract

Purpose

This study examines whether there are unintended consequences that emerge from status interventions in task groups in relation to cohesion and solidarity. Past theorists have argued that inconsistent status structures produce weaker levels of cohesion and solidarity in comparison to consistent status structures.

Methodology/approach

Data come from an online experiment involving mixed-sex dyads interacting in one of three conditions. Participants individually completed an ambiguous problem-solving task and then worked together over Zoom audio to form a group decision. In the three conditions, participants were either given no performance feedback before the problem-solving task or were informed the male or the female participant performed better on a pretest related to the task. The conversations were recorded and analyzed using measures related to paraverbal synchronization and accommodation.

Findings

In terms of self-reported cohesion, there appeared to be a difference, albeit a weak one, in only the inconsistent-status condition, with female participants reporting higher levels of cohesion in comparison to males. However, in terms of solidarity, there was no significant difference between the conditions.

Discussion

Although inconsistent status structures were associated with weaker perceptions of cohesion, it did not appear to impact solidarity like theorists have suggested. Status structures do not appear to impact group solidarity.

Implications

The nature of group membership in conjunction with status consistency/inconsistency may produce the significant differences in solidarity that theorists have suggested.

Originality/value of paper

To date, there has been little empirical examination of how status consistency affects cohesion and solidarity. Relatedly, the current study advances the research on vocal accommodation by analyzing status and solidarity simultaneously.

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-83797-477-1

Keywords

Content available
Book part
Publication date: 14 December 2023

Abstract

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-83797-477-1

Content available
Book part
Publication date: 8 October 2018

Abstract

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-78769-013-4

Content available
Book part
Publication date: 8 October 2018

Abstract

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-78769-013-4

Article
Publication date: 27 November 2023

Olusegun Emmanuel Akinwale, Owolabi Lateef Kuye and Olayombo Elizabeth Akinwale

The cultural norm of compelling employees to work beyond the standard measure as a result of internal pressure from organisations is gaining popularity in the business environment…

Abstract

Purpose

The cultural norm of compelling employees to work beyond the standard measure as a result of internal pressure from organisations is gaining popularity in the business environment today. This research is a pointer to a nuanced and dynamic understanding of workaholism, and this study aims to investigate factors that constitute an individual as a workaholic in the banking industry in Nigeria. This study aims to examine the influence of workaholism on the quality of work-life (QWL) of the workforce and how it led pockets of the workforce to migrate to an international workspace.

Design/methodology/approach

To capture a good understanding of what describes an individual as a workaholic, and what influences the QWL among the workforce in the banking environment, this study utilised a longitudinal research design to survey bankers in corporate organisations in Nigeria. The study administered a battery of adapted scales to measure latent constructs of dimensions of workaholism and QWL on a random simple probability technique. The study surveyed 425 professional bankers in Nigeria's banking workspace. A structural equation model was used to analyse the data obtained from the banking workforce to establish the relationship that exists between the dimensions of workaholism and QWL.

Findings

The outcome of this study indicated an insightful one. The results of the study illustrated that long hours of work, workload, work pressure, financial challenges as well and the pursuit of career growth are determinants of workaholism in banking corporate business. The study illustrated that all the predictors of workaholism equally affect the QWL of the employees in Nigeria's banking industry.

Originality/value

The originality of this study is captured in the dynamics of the concept of workaholism which portends negative outcomes in the Nigerian business environment given the nature of banking business in Nigeria. The study elucidates that workaholism is not work engagement in Nigeria but the attitude of compulsion from the management of the organisations.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

Keywords

Abstract

Details

Leading with Presence: Fundamental Tools and Insights for Impactful, Engaging Leadership
Type: Book
ISBN: 978-1-78714-599-3

Book part
Publication date: 22 November 2012

Alison Barnes

Purpose – This chapter seeks to contribute to our understanding of how the delivery of customer service shapes the development and expression by workers of resistance…

Abstract

Purpose – This chapter seeks to contribute to our understanding of how the delivery of customer service shapes the development and expression by workers of resistance, misbehavior, and accommodation. Workers at three call centers enjoyed customer service and endeavored to enhance its importance. At the same time, however, they knew it to be emotionally wearing and, on occasion, morally dubious.

Methodology – The chapter draws on interviews with and a survey of call center employees and management and trade unions.

Findings – The chapter explores how workers used the aesthetic skills that underpin “good” customer service to subvert management objectives and give vent to their frustration with disgruntled customers.

Social implications – Even in the most closely controlled and monitored situations, people are capable of developing unanticipated and often ingenious responses to regimens that are antithetical to their immediate interests.

Originality – The exploration of how call center workers use their customer service and aesthetic skills to undermine managerial control.

Details

Rethinking Misbehavior and Resistance in Organizations
Type: Book
ISBN: 978-1-78052-662-1

Keywords

Article
Publication date: 22 June 2012

Katherine E. Brown and Victoria Syme‐Taylor

This paper aims to explore the ways in which gender and feminism are practised in professional military education (PME), which is viewed as an atypical higher education…

966

Abstract

Purpose

This paper aims to explore the ways in which gender and feminism are practised in professional military education (PME), which is viewed as an atypical higher education institution, by focusing on the practice and discourse of female academics.

Design/methodology/approach

The paper uses a case study approach using participant observation and semi‐structured interviews. The authors' qualitative analysis is informed by feminist research methods.

Findings

The authors identified a number of key areas around which resistance and accommodation to gender norms are produced: the visual, the vocal and collective action. Analysis of these revealed the everyday practices of academic identities, the gendering of knowledge, and feminist interventions. The authors found that the practices and debates of academic women in PME reflect the wider debates in academia.

Originality/value

PME and its relationship with gender and feminism have rarely been studied. This paper begins that task. The findings of this atypical case also add to the growing body of research on identity, gender, and feminism in academia, as well as to women working in male‐dominated institutions.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 31 no. 5/6
Type: Research Article
ISSN: 2040-7149

Keywords

Book part
Publication date: 22 October 2019

Lisa Buchter

Previous theories discuss how corporate managers can stir anti-discrimination laws away from their initial social goal by managerializing the law. Yet, other actors – notably…

Abstract

Previous theories discuss how corporate managers can stir anti-discrimination laws away from their initial social goal by managerializing the law. Yet, other actors – notably insider activists – can contribute to move corporate regulations beyond merely symbolic compliance. I demonstrate this influence of activists with three cases studies: (1) LGBT activists for same-sex parental leave; (2) disability rights activists for implementing a quota; and (3) Muslim activists to secure accommodations in French workplaces. Through these cases, I show how activists can move corporate laws beyond compliance, pressure firms to go from merely symbolic to substantive compliance, and analyze mechanisms that explain their unequal success. Bringing together insights from the legal endogeneity theory and social movements theory, I analyze these activist legal intermediaries as actors faced with unequal structure of opportunities, and examine what factors hinder or favor an activist-driven legal endogeneity. I demonstrate the impact of more prescriptive regulations, the institutional power of union representatives (and their alignment with activists’ claims), reputational stakes for companies, and the resources of activists themselves (legal expertise, ability to reframe laws, and informal power within their organizations). Last, I show how activists leverage organizational and legal tools (collective agreement, diversity policies) to induce recoupling between formal commitments and informal practices.

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