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The purpose of this paper is to discuss the collaborative practices of virtual teams carrying out knowledge‐based work and the tools required/used to assemble “collective” artefacts.

The vast majority of recent work on communities of practice is devoted to community management (i.e. discovering, building, and maintaining communities), dismissing or undermining community practices and how they are technologically mediated (i.e. the practice‐specific tools and artefacts involved). This paper investigates existing practices and makes use of scenarios to envision new distributed collective practices in a designated application domain. The instruments used include both empirical tools (i.e. survey of current practice and expert interviews) and analytical tools (i.e. scenarios of use, walkthroughs, and virtual prototyping) to provide insight towards the design of practice‐oriented toolkits.

The proposed approach is validated in the context of an electronic village of local interest with a thematic focus on regional tourism, highlighting the key role of “collective” knowledge management in information‐based industries whose products are non‐material (intangible) and knowledge is central to gaining competitive advantage. The results include a general model for practice‐oriented toolkits conceived of as separate software components from (but interoperable to) the community support system and devised to establish a place for engaging in the practice the community is about. This model is then used to build an operational toolkit for assembling vacation packages by cross‐organization virtual communities of practice.

Virtual communities of practice (or partnerships) necessitate smooth integration of community management and practice‐specific tasks and tools. Community management tasks can be supported by augmenting capabilities of existing community portals to allow for community registration, role undertaking, declaration of virtual assets, etc. Practice‐oriented tasks should be designed in such a way so as to capture and accommodate domain‐specific vocabulary.

Model‐based techniques and domain‐specific design languages are used as the unifying mechanism (i.e. software factory) for integrating community management and practice‐oriented artefacts. These techniques are designed and implemented into a software platform so as to facilitate the systematic accumulation and reuse of knowledge towards the construction of collective artefacts.

The purpose of this paper is to explore how virtual world communities employ new media as a repository to record information about their past.

Using the notions of documentary practice and memory-making as a framework, a case study of MMORPG City of Heroes’ (CoH) virtual community on Reddit discussion board “/r/cityofheroes” was conducted. The study consists of an interpretative analysis of posts, comments, images, and other materials submitted to /r/cityofheroes during a period of approximately seven months.

The principal finding of the study is that the CoH community, with varying levels of intentionality, documented a range of pasts on /r/cityofheroes, relating to CoH as a game world, a site of personal experience, a product, a nexus of narratives, and a game. The analysis also lays bare the community’s memory-making processes, in which the documented conceptions of CoH’s past were put to work in the present, informing community action and viewpoints.

Games and gaming practices are increasingly prevalent in leisure and professional settings. This trend, which makes virtual environments and online media proxies for or augmentations of “real life”, makes it necessary for information scholars to understand how the full range of human information behaviours, including documenting, and memory-making, emerge or are replicated online. Additionally, few studies have examined the interplay between new media affordances, documentary practices, and memory-making in the context of virtual world communities.

This article explores the implications of virtual social spaces for conceptualizing community engagement in the practice of architecture and design by critically analyzing multidisciplinary approaches to conceptualizing community namely space, place, and context to envision social spaces of virtual community engagement by architects and designers.

This conceptual article utilized narrative literature review as the primary method for conducting a transdisciplinary theoretical integration. First, the authors defined the metaverse as all manner of human-technological interaction. Second, the authors discussed theories of place from architecture, social geography, and human ecology and employed neoecological theory to describe the interactional processes inherent in research and practice with virtual communities. Finally, the authors documented specific types of virtual engagement strategies in architectural research and practice.

Virtual environments provide varied opportunities for effective collaborations among architects, designers, and community members. The primary strategies identified by the literature review of virtual community engagement were collaborative, augmented reality, and situated digital experiences. In addition, researchers have found that the most effective community engagement bridges interactions in the physical space and digitally mediated interactions.

The authors advocate for increased research towards understanding how the expanded availability of more complex technological tools, such as future versions of artificial intelligence (AI) software, may further layer the landscape of community engagement in ways that may be unpredictable and currently less understood. Additional research is also needed to address participants' perspectives in virtual community engagement and explore how the building of communities in the meta-context is felt, lived, and understood by those who act in them.

The availability of new technological tools and digital platforms challenges diverse professionals to expand their community-engaged practice into the metaverse. Although not every community has broadband Internet or software access, many physical locations whether community centers, libraries, schools, or one’s own home may serve as safe spaces for novel virtual engagement experiences by individuals and groups. Digital engagement can increase opportunities for involvement from persons who are home-bound, lack transportation or child-care to attend in-person community events, or may desire the anonymity afforded by virtual engagement.

Virtual environments can provide varied opportunities for effective collaboration among architects, designers, and community members by overcoming physical or nonphysical barriers to in-person engagement. For example, recent case studies of civic and community organizations have successfully integrated physical and virtual community engagement during the global COVID-19 pandemic by overcoming physical or nonphysical barriers to in-person engagement. Community development theorists have referred to such contexts as a “post-place community” in which individuals find solidarity through digital global networks.

This article theorizes virtual community engagement in the metaverse from a transdisciplinary perspective and coins the innovative concept of meta-contexts to describe a global “post-place” community. Integrating theories of place from architecture, social geography, and human ecology guides an original review of effective strategies for meta-contextual digital community engagement by architects and designers.

The purpose of this paper is to propose an in-depth analysis of online communities of practice that support the innovative development of web applications. The analysis is aimed at understanding the preeminent characteristics of communities of practice that can favour the process of innovation (conceptualisation and realization of a web application) and if these characteristics differ in the diverse phases of a software development project (requirement specification, design, implementation and verification).

The authors adopted a multiple case study research design, selected 29 communities of practice related to the development of web applications and classified them recognizing the different practices that refer to the different phases of the innovation process of web-applications software development. Finally, the authors focussed on seven communities comparing five important dimensions for each one.

The results of the empirical analysis show that the best practices are different, considering the different phases of the project, and that these practices can be strategies directed at members to attract them and also, strategies directed at the community to permit collaboration.

The paper proposes an important and new insight into the management of virtual communities of practice (VCoP). The authors supposed that the ways to manage a VCoP could depend on project phases. In particular, the management practices of community should differ according to the different project phases, i.e. requirements specification, design, implementation and verification of the software. Literature in this sense presented only research focussed on the different effects of virtualness on teams depending on the length of team duration and on communication efforts.

This paper reports the results of a qualitative study of motivation and barriers to employee participation in virtual knowledge‐sharing communities of practice at Caterpillar Inc., a Fortune 100, multinational corporation. The study indicates that, when employees view knowledge as a public good belonging to the whole organization, knowledge flows easily. However, even when individuals give the highest priority to the interests of the organization and of their community, they tend to shy away from contributing knowledge for a variety of reasons. Specifically, employees hesitate to contribute out of fear of criticism, or of misleading the community members (not being sure that their contributions are important, or completely accurate, or relevant to a specific discussion). To remove the identified barriers, there is a need for developing various types of trust, ranging from the knowledge‐based to the institution‐based trust. Future research directions and implications for KM practitioners are formulated.

With the development of Web 2.0 virtual communities, the authors see a useful platform for knowledge sharing. However, knowledge sharing in virtual communities still remains a big challenge given the concern of knowledge quantity and quality. The purpose of this paper is to explore the effect of individual differences on knowledge contributing, knowledge seeking, trust and norm of reciprocity. This study also explores the mean difference between knowledge seeking and knowledge contributing as well as the correlations between knowledge seeking, knowledge contributing, trust and reciprocity so as to provide some guidance for knowledge management practice in China.

Data collected from 430 users of Web 2.0 virtual communities were used for data analysis. The independent samples t-test, one-way analysis of variance (ANOVA), paired samples t-test and correlation analysis were employed.

The independent samples t-test and one-way ANOVA present the effect of individual differences on knowledge contributing, knowledge seeking, trust and norm of reciprocity. The paired samples t-test suggests that employees are more likely to seek knowledge from than contribute knowledge to Web 2.0 virtual communities. The correlation analysis suggests there are positive correlations between knowledge contributing, knowledge seeking, trust and reciprocity.

Knowledge management initiatives in Chinese organizations are encountered relatively less frequently, compared with western countries. The authors suggest the findings of this study provide useful insights into the informal knowledge sharing in Web 2.0 virtual communities, which is helpful for guiding knowledge management practice in China.

Based on knowledge quantity and knowledge quality whose significance cannot be over-emphasized in virtual communities, this study explores employee perceptions of Web 2.0 virtual communities from the perspective of knowledge sharing, which the authors think provides a new view for knowledge sharing research and practice alike in China.

This paper aims to investigate how virtual communities of practice (V‐CoP) develop in large‐scale virtual projects.

A case study of a large‐scale ES implementation was conducted in Italy and in the USA.

It was found that management can encourage the formation of V‐CoP if, along with the creation of virtual project teams they promote informal interaction between the team members, encourage commitment, and put together “the right mix of people”.

Understanding how the technical and the functional communities communicated is meaningful to understand the extent to which different CoP can, virtually, overcome context‐specific barriers.

This chapter examines the use of virtual communities of practice to group coach and mentor educators and facilitate engaging critical consciousness. A Group Coaching and Mentoring framework became the platform in which the core elements of coaching, mentoring, metacognition, and self-regulated learning strategies were employed. These core elements were applied within virtual communities of practice to manifest self-awareness, reflective thinking, planning for action, and accountability, each of which is vital to the development of critical consciousness. Research shows that fostering critical consciousness creates spaces to address learning equity and gaps in educational achievement. Therefore, this chapter serves as a guide for educational leaders to effectively administer group coaching to raise an educator’s higher-order thinking, plan, problem solve, and co-create. The implementation of this design resulted in increased motivation and willingness among educators to apply new skills and foster new teaching experiences that shaped learning outcomes for their students.

This paper aims to improve understanding of knowledge‐sharing (KS) processes that occur in Immersive Virtual Worlds (IVW), which offer much richer opportunities for KS than standard text‐based environments.

Starting with a systematic literature review of the most recent trends in knowledge‐sharing and virtual worlds, this research investigates potential factors of KS in IVW. A conceptual model was developed and empirically validated.

The rich environment provided by IVW results in higher levels of KS but a sense of community and other motivations for KS in IVW is the same as in standard virtual environments. The validated research model that explains the interaction of the motivating factors with KS is presented.

Primary data were collected from only one group in one IVW. This may limit the scope of generalisation of findings. It is advised that this study should be conducted with a number of immersive virtual communities or practice (IVCoP) in a variety of virtual worlds.

Owners and managers of IVWs should promote perception of community, trust and reciprocity, as they are very important for keeping and growing virtual communities in immersive environments. Concurrently it is necessary to ensure that the amount of social part introduced is in line with the goals of the community.

This research proposes a model for knowledge sharing in virtual communities of practice (CoP) in immersive virtual worlds (IVW). It may be used to evaluate the functioning of such communities of practice. It also suggests methods of research in such an environment.

The purpose of this paper is to investigate boundary spanning tactics in a cross-organizational virtual alliance and discuss the analytical value of “digging” into technology for excavating boundaries and understanding their dynamic and emergent features.

Although boundaries, their role and implications have been extensively investigated across a variety of online settings, the results are inconclusive as to the features of technology that create, dissolve or re-locate boundaries. This is attributed to the fact that in most cases technology is addressed as a black box – a discrete artefact of practice – without seeking justification for the inscribed functions that enable or constrain use. The paper overcomes these shortcomings by analysing digital trace data compiled through a virtual ethnographic assessment of a cross-organizational tourism alliance. Data comprise electronic traces of online collaboration whose interpretive capacity is augmented using knowledge visualization techniques capable of revealing dynamic and emergent features of boundary spanning.

Boundary spanning in virtual settings entails micro-negotiations around several types of boundaries. Some of them are either enforced by or inscribed into technology, while others are enacted in practice. Knowledge visualization of digital trace data allows “excavation” of these boundaries, assessment of their implications on distributed organizing of online ensembles and discovery of “hidden” knowledge that drives boundary spanning tactics of collaborators.

In cross-organizational collaborative settings, boundary spanning represents an enacted capability stemming from the intertwining between material and social/collective agencies. Consequently, boundaries surface as first class design constructs, directing design attention not only to features inscribed in technology (i.e. user profiles, registration mechanisms, moderation policies) but also the way such features are appropriated to re-shape, re-locate or dissolve boundaries.

An empirical data pool compiled through virtual ethnographic assessment of online collaboration is revisited and augmented with knowledge visualization techniques that enhance the interpretive capacity of the data and reveal “hidden” aspects of the collaborators’ boundary spanning behaviour and tactics.