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Book part
Publication date: 11 August 2014

Emily Weak and Lili Luo

In the past decade, library literature has witnessed a spate of studies documenting different aspects of Collaborative Virtual Reference Services (CVRS) and a significant amount…

Abstract

In the past decade, library literature has witnessed a spate of studies documenting different aspects of Collaborative Virtual Reference Services (CVRS) and a significant amount of valuable information is spread across numerous individual reports. With the support of the Institute for Museum and Library Services, the authors of this chapter undertook a synergistic effort to examine these studies and identify the popular governance models as well as shared challenges and benefits. They conducted a supplementary survey of librarians with personal experience working in CVRS. The authors found that while collaborative structures are myriad, many utilize similar staffing and management strategies. Benefits of CVRS include shared staffing responsibilities, the extension of service hours, professional and community development, access to specialists, and mitigating the risks of a new service, while challenges include answering local questions, cultural differences, and software and technology problems. The literature on CVRS primarily focuses on single collaborations. While these in-depth examinations are valuable, they cannot provide a “big picture” of how libraries may work together to provide a service. As budgets shrink and ICT-facilitated connections grow, collaboration is an option to which many libraries are turning to for the provision of reference as well as other services. The quality of such collaborations may be improved by considering the lessons presented in this chapter, resulting in better service.

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Mergers and Alliances: The Operational View and Cases
Type: Book
ISBN: 978-1-78350-054-3

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Book part
Publication date: 28 September 2011

Béatrice S. Hasler

This chapter evaluates the potential of virtual worlds for intercultural collaborative learning. A case study of a global lecture series is presented that used a virtual world as…

Abstract

This chapter evaluates the potential of virtual worlds for intercultural collaborative learning. A case study of a global lecture series is presented that used a virtual world as a platform for intercultural student collaboration. Students' subjective reports served as a basis for exploring cross-cultural differences in the perceived usefulness of virtual worlds for intercultural collaboration, and to examine what they have learned from working in an intercultural virtual team, what problems occurred, and how they resolved them. Based on the evaluation results, suggestions are provided for a culture-aware design of virtual worlds to facilitate intercultural collaborative learning and the development of intercultural literacy.

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Transforming Virtual World Learning
Type: Book
ISBN: 978-1-78052-053-7

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Book part
Publication date: 10 June 2019

Tatiana Walsh

Ongoing advancements in technology provide the opportunity to build and to improve successful virtual teams. Organizational leaders are facing a dynamic and competitive…

Abstract

Ongoing advancements in technology provide the opportunity to build and to improve successful virtual teams. Organizational leaders are facing a dynamic and competitive environment that requires levels of flexibility and fast responses to the global marketplace. The virtual team structure is built on communication that is impacted by the ability of the team members to engage with integrated collaborative technology. Advances in technology enable team members of virtual teams to communicate crucial information and to be perceived as inclusive. Communication technologies have characteristics and capabilities that allow for different levels of communication richness, which refers to the quantity and quality of the shared information provided by the technology. There are two broad categories of collaboration technology: communication-focused technology and coordination-focused technology. Communication-focused technologies are considered key contributors to building trust in virtual teams. Coordination-focused technology refers to a complementary set of tools that can be leveraged to enhance trust and coordination among team members. Advances in technology that are discussed: real-time communications protocols enhances video calls through any type of device including wearable technology; Internet of Things making it easier and more natural for people to interact with the objects to stay connected; higher video resolution continues to improve in terms of price, quality, and performance, which will increase the number and type of devices for communication.

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Advances in the Technology of Managing People: Contemporary Issues in Business
Type: Book
ISBN: 978-1-78973-074-6

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Book part
Publication date: 3 August 2017

Matt Bower

The ability for learners to interact online via their avatars in a 3-D simulation space means that virtual worlds afford a host of educational opportunities not offered by other…

Abstract

The ability for learners to interact online via their avatars in a 3-D simulation space means that virtual worlds afford a host of educational opportunities not offered by other learning technology platforms, but their use also raises several pertinent issues that warrant consideration. This chapter reviews the educational use of virtual worlds from a design perspective. Virtual-world definitions are explored, along with their key educational characteristics. Different virtual-world environments are briefly contrasted, including Second Life, Active Worlds, Open Sim, and Minecraft. A wide variety of virtual-world uses in schools and universities are examined so as to understand their versatility. Key educational benefits of virtual worlds are distilled from the literature, such as the ability to facilitate 3-D simulations, role-plays, construction tasks, and immersive learning. Emergent issues surrounding the use of virtual worlds are also analyzed, including cognitive load, safety, and representational fidelity. One higher education and one school level vignette are provided in order to offer more detailed insight into the use of virtual worlds in practice. Recommendations for learning design and implementation are presented, based on the thematic analysis of contemporary virtual-worlds research.

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Design of Technology-Enhanced Learning
Type: Book
ISBN: 978-1-78714-183-4

Book part
Publication date: 9 January 2014

This chapter focuses on visualization. Seeing the humanities differently is one of the amazing benefits of working with tools mentioned within this category. Whether it be more…

Abstract

This chapter focuses on visualization. Seeing the humanities differently is one of the amazing benefits of working with tools mentioned within this category. Whether it be more traditional visualizations like images or video or that which is considered a bit more advanced like augmented or virtual reality, the enhanced perspective gained through the use of these tools offers digital humanities scholars unprecedented disciplinary perspectives while helping to shape new research areas, questions, and understanding of humanity and culture. In addition to visualization and issues related to it, this chapter also examines gaming and how games and play are impacting the digital humanities in exciting ways.

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Digital Humanities: Current Perspective, Practices, and Research
Type: Book
ISBN: 978-1-78190-689-7

Book part
Publication date: 24 September 2018

Melanie E. Hassett, Riikka Harikkala-Laihinen, Niina Nummela and Johanna Raitis

In this chapter, we focus on virtual teams and emotions during postmerger and acquisition (M&A) integration. Our main research question is “How to manage emotions and virtual…

Abstract

In this chapter, we focus on virtual teams and emotions during postmerger and acquisition (M&A) integration. Our main research question is “How to manage emotions and virtual teams following cross-border M&A?”. We answer this question through the following research subquestions: (1) What virtual interaction can be identified post-M&A?; (2) What emotions arises from virtual communication; and (3) What emotions and challenges do virtual teams encounter following cross-border M&As? This research is based on a single case study. The main findings imply that emotions, trust, and cultural differences play an important role in virtual interaction following a cross-border M&A.

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Individual, Relational, and Contextual Dynamics of Emotions
Type: Book
ISBN: 978-1-78754-844-2

Keywords

Open Access
Book part
Publication date: 4 May 2018

Aster Aryati Rakhmasari and Dian Anwar

Purpose – The purpose of this study is to analyze and design a virtual collaboration information system of the Jamu supply chain network based on a fair adaptive contract to…

Abstract

Purpose – The purpose of this study is to analyze and design a virtual collaboration information system of the Jamu supply chain network based on a fair adaptive contract to respond to stability challenges in business with an uncertainty environment condition.

Design/Methodology/Approach – System entity approach is used for the purpose of system analysis and then case, sequence diagram, class diagram, graph data modeling, and business process modeling and Notation verse 2 (BPMN2.0) are also used to design the system concept. Each process of the connecting event and gateways was arranged with relevant multicriteria decision approach, whilst an adaptive quantitative formulation based on prescriptive analytics was embedded to ensure a fair contract implementation during the terms for all sphere roles in supply chain.

Findings – The results and implications of this model emphasizes on the knowledge, competence, trust, and fair (KCTF) for actors’ adoption to improve supply chain stability and implementation.

Practical Implications – This led actors to collaborate their business in a more effective way.

Originality/Value – This model can reach more stability in the uncertainty environment.

Book part
Publication date: 12 October 2011

Raghu Garud, Arun Kumaraswamy and Philipp Tuertscher

We examine how digital technologies enable distributed actors to collaborate asynchronously on virtual projects. We use Wikipedia and associated wiki digital technology as the…

Abstract

We examine how digital technologies enable distributed actors to collaborate asynchronously on virtual projects. We use Wikipedia and associated wiki digital technology as the research site for our exploration. Our probe of the emergence of Wikipedia articles highlights a distinctive property of such digital technologies: in their very use, they generate a digital trace. This digital trace serves as a generative memory that facilitates ongoing cocreation, justification, and materialization of contributions from distributed actors. We examine the implications of such processes for virtual projects that embrace digital technologies with properties similar to the wiki technology used in Wikipedia.

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Project-Based Organizing and Strategic Management
Type: Book
ISBN: 978-1-78052-193-0

Abstract

Details

Globalization, Political Economy, Business and Society in Pandemic Times
Type: Book
ISBN: 978-1-80071-792-3

Content available
Book part
Publication date: 29 April 2017

Peter A. Gloor

Abstract

Details

Sociometrics and Human Relationships
Type: Book
ISBN: 978-1-78714-113-1

1 – 10 of over 3000