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Article
Publication date: 1 June 2006

Virpi Slotte and Anne Herbert

This paper aims to understand the situational appropriateness of adopting e‐learning for the in‐house company qualification, and more specifically to compare the benefits…

1526

Abstract

Purpose

This paper aims to understand the situational appropriateness of adopting e‐learning for the in‐house company qualification, and more specifically to compare the benefits of studying online to more traditional way of studying with print material.

Design/methodology/approach

At the end of seven months study, final test results for company certification were collected and analyzed. Additionally, quantitative and qualitative data from the 59 employees' individual learning experiences were obtained to address the research questions.

Findings

The paper finds that the first year's experiences of using e‐learning course were mostly positive. The results showed that participants learning online gained similar or slightly better learning outcomes than those who used the print material. Those learning online earned the certificate in less time in comparison with those studying the print version.

Research limitations/implications

The present study is limited by its small and potentially non‐representative sample, representing those who voluntarily participated to work towards the in‐house qualification.

Practical implications

The practical implications of the results include integrating e‐learning into the real workplace environment. When enough attention is paid to the course design, e‐learning provides good possibilities for effective use of employee time. The work has relevance for other corporate training providers considering incorporating e‐learning into their professional development programs.

Originality/value

Not many companies who have moved traditionally delivered programs online, have been able to compare groups of employees who have studied from text‐based material with those who have taken the online version. Two separate research processes implemented provided a unique opportunity to analyze work‐based learning outcomes.

Details

Journal of Workplace Learning, vol. 18 no. 4
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 4 April 2008

Virpi Slotte and Anne Herbert

The purpose of this paper is to evaluate learners' attitudes to the use of simulation‐based e‐learning as part of workplace learning when socially situated interaction and…

2451

Abstract

Purpose

The purpose of this paper is to evaluate learners' attitudes to the use of simulation‐based e‐learning as part of workplace learning when socially situated interaction and blended learning are specifically included in the instructional design.

Design/methodology/approach

Responses to a survey questionnaire of 298 sales personnel were collected and analysed. Additionally, quantitative and qualitative data from 37 sales directors were obtained to further address the research question.

Findings

It was found that a majority of the participants conveyed improvement in their overall level of customer service skills applied in their own work tasks. In addition to the on‐line simulation being an engaging and fun way of learning, the socially situated interaction and blended delivery of the training program encouraged and facilitated discussion and fruitful debates about customer service in the workplace.

Research limitations/implications

This study was limited by its potentially non‐representative sample, representing those who voluntarily participated to improve their sales and customer service skills in one chain bookstore.

Practical implications

A high rate of positive participant responses is attributable to the proper opportunity to supplement learning with practice, achieved through the design features of the program. The work has relevance for other corporate training providers considering incorporating live facilitation into on‐line simulation solutions.

Originality/value

Previously, not much attention has been paid to the use of a coach physically present working with learners using on‐line simulation‐based training, nor to differential benefits such arrangements may provide. Nor were many practical examples of socially situated e‐learning found in the literature. Feedback from both sales personnel and their directors provided a unique opportunity to analyse a work‐based training program using such arrangements.

Details

Journal of Workplace Learning, vol. 20 no. 3
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 1 November 2006

The paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Abstract

Purpose

The paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

The company learning “Valio Certificate” has been running since 1988 in print form, however a learning review was undertaken in 2002 and it was decided to run an online version alongside. A study was conducted in which users of both learning systems analyzed their learning to determine which was the more successful.

Practical implications:

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Details

Development and Learning in Organizations: An International Journal, vol. 20 no. 6
Type: Research Article
ISSN: 1477-7282

Keywords

Content available
Article
Publication date: 4 April 2008

Tauno Kekle and Sara Cervai

342

Abstract

Details

Journal of Workplace Learning, vol. 20 no. 3
Type: Research Article
ISSN: 1366-5626

Content available
Article
Publication date: 1 June 2006

Darryl Dymock

165

Abstract

Details

Journal of Workplace Learning, vol. 18 no. 4
Type: Research Article
ISSN: 1366-5626

Article
Publication date: 11 April 2016

Mona Lundin and Johan Lundin

In this study, online in-service training for people employed in the food production industry is scrutinized. The purpose of this study is to analyse how the participants…

Abstract

Purpose

In this study, online in-service training for people employed in the food production industry is scrutinized. The purpose of this study is to analyse how the participants adapt to such online environments in terms of the kind of discussions they establish. The more specific interest relates to how the participants discuss current work experiences in relation to the contents of quality assurance they are expected to learn.

Design/methodology/approach

The data analyzed are Web discussions in forms of chat log files from ten courses.

Findings

The results show that, on the one hand, general principles have to be substantiated in the form of concrete examples to actually function as principles and, on the other hand, concrete examples are made interesting only if they have a bearing on a more general issue. Another interesting finding is that the course participants gradually take over the vocabulary of quality assurance; they more frequently write about their work in terms of, e.g. criteria, relevance, estimations and hazards. The conclusion is that Web discussions as part of in-service training constitute a new arena for reflection in and on practice.

Originality/value

This is interesting to explore, as it is designed to meet the needs of employers and employees to learn the new set of rules and procedures, which regulate the European food industry. In this respect, the training activities are of direct relevance to daily work practices. Simultaneously, online environments seem to offer flexibility and thus constitute a solution for training in a dispersed industry.

Details

Journal of Workplace Learning, vol. 28 no. 3
Type: Research Article
ISSN: 1366-5626

Keywords

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