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Article
Publication date: 1 July 2020

Virginia Bodolica and Martin Spraggon

Despite the recent increase in scholarly interest on organizational decline, the theoretical and empirical inquiry into this topic remains largely disintegrated…

Abstract

Purpose

Despite the recent increase in scholarly interest on organizational decline, the theoretical and empirical inquiry into this topic remains largely disintegrated. Therefore, leaders in corporate settings who are confronted with critical strategic management challenges are ill equipped for orchestrating successful turnaround attempts to secure the revival of their organizations. The purpose of this paper is to bridge this gap in the organizational decline literature.

Design/methodology/approach

In this paper, the authors undertake a systematic review of the specialized literature with the purpose of providing an updated account of the extant knowledge base and assisting top managers in their efforts of corporate recovery.

Findings

Drawing upon the insights from a number of prior literature reviews and the evidence provided in the sampled studies, this research framework offers an in-depth discussion of major antecedents, consequences and moderators of organizational decline.

Originality/value

The authors seek to make a discerned contribution to the field by advancing a multi-domain agenda for future research that may animate the continuous debate on the most effective strategies and leadership practices for surviving firm decline.

Details

International Journal of Organizational Analysis, vol. 29 no. 2
Type: Research Article
ISSN: 1934-8835

Keywords

Content available
Article
Publication date: 28 June 2021

Virginia Bodolica, Martin Spraggon and Nada Khaddage-Soboh

Extant crisis response literature focuses on the survival and adaptation efforts of organizations, leaving the opportunity of deploying more proactive market-shaping…

1090

Abstract

Purpose

Extant crisis response literature focuses on the survival and adaptation efforts of organizations, leaving the opportunity of deploying more proactive market-shaping strategies unexplored. This paper aims to examine the early strategic responses deployed by air-travel services players for navigating through the COVID-19 pandemic.

Design/methodology/approach

Drawing on a qualitative case study and grounded theory methods, this research analyzes how DUBZ – a purposefully selected company operating in the air-travel services sector in the emirate of Dubai (UAE) – responded to the coronavirus disruption.

Findings

Using this unique case as a basis for grounded theorizing, a framework was developed for understanding how air-travel service providers can effectively navigate through the crisis – the guard-potentiate-shape model. The advanced model suggests that in times of disruption, industry players should adopt several strategies to: guard against failure; potentiate innovative change; and shape the future design of air-travel services. An outcome of forward-looking shaping strategies that may define the new post-pandemic normal in the air-travel services sector constitutes the idea of “scattered/diffused airports” with a modified design of airport services architecture.

Originality/value

The insights from the grounded theoretical framework contribute to both the empirical research on crisis management and the nascent literature on market-shaping strategies. Air-travel services organizations may learn how to increase their resilience and build new industry normalcy in the post-disruption period.

迈向后COVID-19时代航空旅游服务行业的常态:用于危机导航的GPS(超前部署)模型

目的

先前的危机应对研究集中于组织的生存和适应性工作, 留下开发出部署更积极的市场塑造策略尚未探索的机会。本文的目的是研究空中旅游服务公司为应对COVID-19大流行而采取的早期战略应对措施。

设计/方法/诉求

利用定性的案例研究方法, 本研究分析了在迪拜酋长国(UAE)的航空旅游服务行业中特定的公司如何应对冠状病毒的破坏。

发现

使用这个独特的案例作为理论基础, 开发了一个扎根的理论框架, 用于理解航空旅行服务业者如何有效地渡过危机-GPS(超前部署)模型。先进的模型表明, 在混乱时期, 业者应采取多种策略, 以(1)预防失败, (2)加强创新变革以及(3)塑造航空旅游服务的未来设计。前瞻性塑造策略的结果可能定义了航空旅游服务领域后疫情时代的新常态, 构成了“零散的机场”的概念, 并修改了机场服务体系结构的设计。

创意/价值

来自先进框架的见解有助于进行危机管理的实证研究以及有关战略市场塑造的新兴文献。更广泛地讲, 航空旅行服务组织可能会学习如何在灾后时期提高抵御力并建立新的行业常态。

La industria de los servicios de viajes aéreos posterior al COVID-19: El modelo GPS (Proteger-Potenciar-Modelar) para la navegación en situaciones de crisis

Propósito

La investigación previa de respuesta a crisis se ha centrado en los esfuerzos de supervivencia y adaptación de las organizaciones, dejando sin explorar la oportunidad de implementar estrategias más proactivas para modelar el mercado. Este documento tiene como objetivo examinar las primeras respuestas estratégicas desplegadas por los actores de los servicios de viajes aéreos para navegar a través de la pandemia de COVID-19.

Diseño/metodología/enfoque

Basándose en una metodología de estudio de caso cualitativo, esta investigación analiza cómo una empresa seleccionada a propósito, que opera en el sector de servicios de viajes aéreos en el emirato de Dubai (EAU), respondió a la disrupción del coronavirus.

Resultados

Utilizando este caso único como base para la teorización, se desarrolló un marco teórico fundamentado para comprender cómo los proveedores de servicios de viajes aéreos pueden navegar eficazmente a través de una crisis: el modelo GPS (Proteger-Potenciar-Modelar). El modelo avanzado sugiere que, en tiempos de disrupción, los actores de la industria deben adoptar una serie de estrategias para (1) protegerse contra fallas, (2) potenciar un cambio innovador y (3) modelar el diseño futuro de los servicios de viajes aéreos. Un resultado de las estrategias de formación prospectivas que pueden definir la nueva normalidad pos-pandémica en el sector de los servicios de viajes aéreos constituye la idea de "aeropuertos dispersos" con un diseño modificado de la arquitectura de los servicios aeroportuarios.

Originalidad/valor

Los conocimientos del marco avanzado contribuyen tanto a la investigación empírica sobre la gestión de crisis como a la literatura incipiente sobre la modelación estratégica del mercado. En términos más generales, las organizaciones de servicios de viajes aéreos pueden aprender cómo aumentar su resiliencia y construir una nueva normalidad en la industria en el período posterior a la disrupción.

Article
Publication date: 18 February 2021

Virginia Bodolica and Martin Spraggon

One of the most discernible initiatives of entrepreneurial universities constitutes the launch of innovation centers, where students and alumni can incubate their business…

Abstract

Purpose

One of the most discernible initiatives of entrepreneurial universities constitutes the launch of innovation centers, where students and alumni can incubate their business ideas and collaborate on innovative projects with the purpose of converting them into start-up ventures. While incubators and accelerators are quintessential in Western academic contexts, educational institutions in emerging economies are lagging behind in the preparation of future-ready business leaders via the establishment of hubs that stimulate entrepreneurial intention and diffusion of innovation.

Design/methodology/approach

In this conceptual paper, the authors seek to contribute to the development of entrepreneurial education ecosystems in less advanced regions of the world through the activation of university-based centers of innovation. The authors rely on a general review of the specialized literature to identify best practice insights pertaining to curriculum design and draw on the combined expertise of the authors’ research team in delivering entrepreneurship and innovation (under)graduate courses and executive education programs in emerging countries.

Findings

The authors conceptualize the mission, vision and curriculum of an innovation hub that can be adopted by any institution of higher education from transitional and emerging market settings to build powerful entrepreneurial mindsets in the future generation of innovative leaders. The proposed innovation hub curriculum incorporates a number of practically relevant and learning boosting activities, including the “So, You Think You Can Innovate?” competition, networking events and guest speakers and training seminars and workshops.

Originality/value

To keep up with changing industry dynamics and secure the relevance of their programs, institutions of higher education in emerging economies need to embrace entrepreneurial models of instruction. They ought to allocate temporal, physical and mental spaces and infrastructure to students to facilitate the generation of innovative concepts and encourage them toward commercialization.

Details

Education + Training, vol. 63 no. 4
Type: Research Article
ISSN: 0040-0912

Keywords

Article
Publication date: 30 September 2020

Martin Spraggon and Virginia Bodolica

To date, it remains unclear whether the experiences of large corporations with regard to knowledge transfer and process formalization can be successfully replicated in…

Abstract

Purpose

To date, it remains unclear whether the experiences of large corporations with regard to knowledge transfer and process formalization can be successfully replicated in small companies. In this paper, the authors seek to contribute to the specialized literature on internal knowledge transfer processes and their degree of formalization in the context of small-sized innovative firms.

Design/methodology/approach

The authors adopt a multiple case study approach to perform an in-depth comparative analysis of processes deployed to transfer knowledge internally and their degree of formalization, relying on rich narratives shared by informants during the data gathering stage. This sample is composed of five small innovators operating in the software industry in Quebec and Ontario.

Findings

The authors identify seven knowledge transfer processes in our sample, namely communities of practice, within project teams, across project teams, non-project related meetings, in-house exchanges with clients, technological devices, and playful activities. Uncovering a high cross-case variation in terms of process formalization, the findings imply that the degree of formalization of intra-firm knowledge transfer processes has no direct bearing on the innovative success of small software companies.

Originality/value

The study sheds new light on the topic of heterogeneity of small organizations from the perspective of knowledge transfer endeavors and provides empirical evidence in support of equifinality for a subset of small-sized innovators from the software sector.

Details

Management Decision, vol. 59 no. 6
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 25 June 2018

Virginia Bodolica and Martin Spraggon

Literature reviews are essential tools for uncovering prevalent knowledge gaps, unifying fragmented bodies of scholarship, and taking stock of the cumulative evidence in a…

1773

Abstract

Purpose

Literature reviews are essential tools for uncovering prevalent knowledge gaps, unifying fragmented bodies of scholarship, and taking stock of the cumulative evidence in a field of inquiry. Yet, successfully producing rigorous, coherent, thought-provoking, and practically relevant review articles represents an extremely complex and challenging endeavor. The purpose of this paper is to uncover the key requirements for expanding literature reviews’ reach within and across study domains and provide useful guidelines to prospective authors interested in generating this type of scientific output.

Design/methodology/approach

Drawing upon the authors’ own experience of producing literature reviews and a scrutiny of review papers in major management journals, the authors develop an end-to-end process of writing and publishing review articles of high potential impact.

Findings

The advanced process is broken down into two phases and seven sequential steps, each of them being described in terms of key actions, required skill sets, best practices, metrics of assessment and expected outcomes.

Originality/value

By tapping into the inherent complexity of review articles and demystifying the intricacies associated with pursuing this type of scientific research, the authors seek to inspire a wealth of new influential surveys of specialized literature.

Article
Publication date: 3 April 2020

Virginia Bodolica, Martin Spraggon and Nadia Saleh

Innovative undertakings play a critical role in the economic value creation and wealth generation of a nation. This paper aims to contribute to the literature that…

Abstract

Purpose

Innovative undertakings play a critical role in the economic value creation and wealth generation of a nation. This paper aims to contribute to the literature that positions innovation at the core of the tourism industry in the context of emerging markets.

Design/methodology/approach

The authors adopt a case study approach and draw on secondary sources of data to examine how the UAE is reaping the benefits of innovation to transform itself into a leading international leisure and entertainment hub.

Findings

The strategy of significant financial investment in complex mega-projects and major infrastructure development have offered the UAE a relative advantage over other industry giants worldwide. Nonetheless, the local government should continue tapping into the multiple and diverse opportunities that product/service and process innovation has to offer if the UAE ambitions to enhance its competitiveness and acquire the status of a global tourism hub.

Originality/value

While most research efforts to date focused on Western markets, this study contributes to the development of a knowledge base about the role of innovation in the tourism industry in emerging market settings.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 13 no. 2
Type: Research Article
ISSN: 1753-8394

Keywords

Article
Publication date: 15 April 2022

Sonia Ben Jaafar, Khadeegha Alzouebi and Virginia Bodolica

Over the past decades, there has been an intensifying movement to privatize education in Western nations, with equal concern about the quality of education for all. This…

Abstract

Purpose

Over the past decades, there has been an intensifying movement to privatize education in Western nations, with equal concern about the quality of education for all. This article adds to a global understanding of school inspections as a governance mechanism to promote educational quality in an entirely open K-12 educational marketplace.

Design/methodology/approach

The role of school inspections as a quality assurance device is examined from a market accountability perspective. The Emirate of Dubai is used as an illustrative example of market accountability, where the educational landscape constitutes primarily a private open market.

Findings

Dubai proves that market accountability can address the needs of all families, assuring the provision of a sufficient quality standard of education, while allowing for competition to drive improvement. There are two lessons that Dubai offers a global audience that has been debating the merits of privatizing education: a fully free unregulated market does not promote an education system that provides a minimum standard of education for all; and a private education system can address stakeholder concerns and operate successfully in parallel to a public sector.

Originality/value

The idiosyncratic United Arab Emirates (UAE) education sector calls for a balance between flexibility and quality assurance across semi-independent jurisdictions. Hosting a majority of non-Emirati resident families, Dubai has developed a public inspection system for a private education market for quality assurance across 17 curricula offered in 215 private schools with diverse profit models. That most Dubai school-aged children are in private schools demanded accommodating an atypical landscape for K-12 education that affords insights into how a free market can operate. The authors encourage future research that may build a more comprehensive framework for better understanding the public–private education debate.

Details

International Journal of Educational Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0951-354X

Keywords

Article
Publication date: 23 March 2021

Daniel Dupuis, Virginia Bodolica and Martin Spraggon

Volume-based liquidity ratios suffer from potential measurement bias due to share restriction and may misrepresent actual liquidity. To address this issue, the authors…

Abstract

Purpose

Volume-based liquidity ratios suffer from potential measurement bias due to share restriction and may misrepresent actual liquidity. To address this issue, the authors develop two modified metrics, the free-float liquidity and the alternative free-float illiquidity ratios. These measures are well suited to estimate liquidity in the presence of trading constraints, as can be found in closely held/state-owned entities, IPOs/SEOs with lockup restrictions, dual-class share structures and family-owned businesses.

Design/methodology/approach

The authors modify the turnover illiquidity ratio, where the number of outstanding shares is scaled by the public free float, and use natural log transformation to normalize free-float liquidity. Our dataset is composed of daily observations for US stocks included in the S&P 500 index over the 2015–2018 period. To test the validity of free-float (il)liquidity ratios, the authors perform a correlation analysis for various liquidity metrics. To examine their empirical efficiency, the authors employ pooled OLS regression models for family firms as a subsample of liquidity-constrained entities, relying on five different identifiers of family-owned businesses.

Findings

The authors’ empirical testing indicates that the proposed free-float (il)liquidity ratios compare favorably with other volume-based methods, such as Amihud's ratio, liquidity ratio and turnover ratio. For the subsample of family organizations as a restricted-share setting, the authors report significant coefficients for our free-float measures across all the family firm identifiers used. In particular, as free-float decreases with progressive family influence, the advanced ratios capture an increase (decrease) in perceived liquidity (illiquidity) that is absent in the other benchmarks.

Originality/value

This study allows the authors to inform the ongoing debate on the management and governance of publicly listed companies with various impediments to trade. Traditional measures understate illiquidity (overstate liquidity) as the fraction of free trading shares is limited by design or circumstances. The authors’ proposed free-float metrics offer informational gains for family leaders to aid in their financing decisions and for non-family outsiders to guide their investment choice. As a constrained free float inhibits price discovery processes, the authors discuss how restricted stock issuers may alleviate the attendant negative effects on governance and information opacity.

Article
Publication date: 13 February 2017

Martin Spraggon and Virginia Bodolica

The purpose of this paper is to contribute to the literature by examining the generation of collective tacit knowledge (CTK) in organizations through social ludic…

1083

Abstract

Purpose

The purpose of this paper is to contribute to the literature by examining the generation of collective tacit knowledge (CTK) in organizations through social ludic activities (SLAs) as a specific form of playful micro-practice carried out by employees.

Design/methodology/approach

This paper builds upon socially distributed cognition (SDC) and transactive memory systems (TMS) to analyze SLAs’ contribution to CTK creation in the workplace. These theories provide conceptual underpinnings for comprehending how workers self-organize shared activities to store, retrieve and use each other’s tacit knowledge within the collective. An example is provided to illustrate SLAs’ manifestation in an agile-based software development firm.

Findings

SLAs may facilitate collective members’ knowing and learning whereby different solutions are sought and potential tactics to cope with work issues are attuned to changing conditions by the collective members at work. Four moderating factors, namely physical proximity, psychological safety, richness of communication pathways and intensity of interactions, are identified and propositions to conceptualize their role in CTK generation through SLAs are formulated.

Practical implications

SLA players’ efforts to solve dysfunctionalities at work are not merely prompted by interdependencies among work-related tasks but also driven by high levels of social embeddedness and interaction among employees. Managers should become more supportive of collective playful activities in their organizations by building a propitious corporate climate for the mobilization of CTK in the workplace. Understanding SLAs as a soft group device where CTK resides, transits, is enacted and continuously metamorphosed represents an important complement to hard devices offered by information systems.

Originality/value

Relying on the notion of SLAs as a means to cope with work concerns, the authors integrate insights from organizational play, knowledge management, SDC and TMS literatures to advance the authors’ understanding of CTK creation through collective playful undertakings at work.

Case study
Publication date: 2 November 2018

Diantha D’Costa, Virginia Bodolica and Martin Spraggon

Upon completion of this case study analysis, the course audience is expected to achieve four learning outcomes. In particular, students should be able to conduct a…

Abstract

Learning outcomes

Upon completion of this case study analysis, the course audience is expected to achieve four learning outcomes. In particular, students should be able to conduct a comprehensive organizational diagnosis to uncover the peculiarities of managing a family business; analyze the specific challenges faced by family-owned enterprises in the context of emerging markets; evaluate the succession management practices in family organizations and design a profile of a successful successor; assess the effectiveness of managerial decision-making and provide recommendations for securing the sustainability of a family firm.

Case overview/synopsis

This case study unveils the tumultuous story of Vishwanath Shetty, an ambitious entrepreneur who transformed his small venture into a profitable family business with operations in Middle East, Asia and Africa. Since the early establishment of Qontrac International in 1989, he relied on the ownership and management participation of several members of his and his wife’s families. Over the years, Vishwanath was successful in pursuing a strategy of continuous growth and geographic diversification by taking advantage of the business opportunities in several regions and opening up branches in Oman, the United Arab Emirates (UAE), Ghana and India. Yet, almost three decades after its launch, the company was confronted with a number of family, growth and succession management challenges that endangered its survival in the long run. The Shetty family experienced a serious rift due to financial reasons, the performance of the two branches managed by siblings declined, and the old firm structure and management style did not fit well with the newly enlarged and geographically dispersed Qontrac International. To deal with these organizational issues, Vishwanath was faced with an additional dilemma of securing the support of a suitable intra-family candidate who could join the family business and become his successor. By describing the strategic events and family dynamics that shaped the evolution of Qontrac International over time, the case provides an opportunity to assess the effectiveness of managerial decision-making in the context of family firms and provide viable recommendations for ensuring firm survival and longevity.

Complexity academic level

Upper-level undergraduate audience Graduate audience (in Master of Global Entrepreneurial Management program).

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Subject code

Strategy.

Details

Emerald Emerging Markets Case Studies, vol. 8 no. 4
Type: Case Study
ISSN: 2045-0621

Keywords

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