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Article
Publication date: 4 March 2014

James Campbell Quick, Ann McFadyen and Debra Lynn Nelson

– The purpose of this paper is to develop a theory of preventive health management for high-risk employees, who are the 1-3 percent with a propensity to become dangerous.

Abstract

Purpose

The purpose of this paper is to develop a theory of preventive health management for high-risk employees, who are the 1-3 percent with a propensity to become dangerous.

Design/methodology/approach

The paper reviews the literature and design a prevention model for high-risk employees that relies on primary, secondary, and tertiary surveillance indicators as well as prevention methods. The behaviors of these employees are often not accidental, even if not always intentional.

Findings

Primary prevention through organizational socialization and supervision can reduce emergence of high-risk employees. Early identification through secondary surveillance then prevention of incivility and deviance can deter escalation to violent behavior. When high-risk employees become dangerous and violent, tertiary prevention calls for containment, caregiving, forgiveness, and resilience.

Practical implications

The paper suggests that HR professionals can advance health, well-being, and performance while averting danger and violence by identifying and managing high-risk employees, anticipating their needs, and providing supportive resources and advising.

Originality/value

The paper applies public health prevention to deviant and violent employees.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 1 no. 1
Type: Research Article
ISSN: 2051-6614

Keywords

Article
Publication date: 1 November 1995

Pamela R. Johnson, Kathryn Lewis and Susan Gardner

Argues that, in the USA, violence in the workplace mirrors anincreasingly violent society, resulting from many factors includingstress, drug abuse, failed marital relationships…

1180

Abstract

Argues that, in the USA, violence in the workplace mirrors an increasingly violent society, resulting from many factors including stress, drug abuse, failed marital relationships and layoffs. Examines the reasons for workplace violence, its costs and legal implications. Suggests measures which organizations can take to prevent it.

Details

Journal of Managerial Psychology, vol. 10 no. 7
Type: Research Article
ISSN: 0268-3946

Keywords

Article
Publication date: 1 July 1996

J.S. Perry Hobson

Suggests that violent crime has become an increasing problem in the USA. What academic work has been done on the issue of security, has tended to focus on the guest as opposed to…

1891

Abstract

Suggests that violent crime has become an increasing problem in the USA. What academic work has been done on the issue of security, has tended to focus on the guest as opposed to the employee. Yet, recent statistics have revealed that the hospitality industry is among the most dangerous to work for in terms of workplace violence. Identifies the various types of workplace violence, and examines relevant US government data that identify dangerous occupations and places of work. Then outlines the changing regulatory and legal environment facing employers, and presents a number of practical steps that can be taken to make the workplace more secure.

Details

International Journal of Contemporary Hospitality Management, vol. 8 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 January 1997

Monica René Stewart and Brian H. Kleiner

Notes that workplace violence is increasing, and new structures and policies that focus on preventing employee violence are necessary. Concern over the danger of violence on the…

1930

Abstract

Notes that workplace violence is increasing, and new structures and policies that focus on preventing employee violence are necessary. Concern over the danger of violence on the job creates a new challenge for supervisors in all fields. There is no reason to panic; however, there is just cause for prudent action to increase safety and decrease the likelihood of any violent eruption in the workplace. Preventive measures include early identification of problems, decreasing the risk of disputes and thoughtful policies on handling stressful situations. Crisis preparedness requires tough self‐assessment and tougher trade‐offs, but the pay‐off is clear. Creating systems that defuse the time bombs of stress and violence on the job is an investment in peace of mind for employers and workers alike.

Details

Facilities, vol. 15 no. 1/2
Type: Research Article
ISSN: 0263-2772

Keywords

Article
Publication date: 24 February 2020

Ayatakshee Sarkar and Naval Garg

Though violence is very much prevalent in modern organizations, unfortunately, researchers and practitioners have given very little attention in creating an organizational culture…

1680

Abstract

Purpose

Though violence is very much prevalent in modern organizations, unfortunately, researchers and practitioners have given very little attention in creating an organizational culture based on nonviolence. The purpose of this paper is to explore the relationship between individual spirituality and non-violence work behaviour. It also investigates the mediating role of four constructs of psychological capital (hope, optimism, resilience and self-efficacy).

Design/methodology/approach

Collected data is subjected to rigorous reliability, validity and common method biasness tests. Further mediation is analyzed with the help of hierarchical regression, Sobel test and bootstrapping estimates.

Findings

The results show that all four dimensions of psychological capital partially mediate the relationship of individual spirituality and non-violent behaviour at the workplace. The practical and theoretical implications of the study are also discussed.

Research limitations/implications

Although the study produces significant results, it has certain limitations, too, which can be addressed in future research. Firstly, as psychological capital is a state like construct, the responses of the participants may vary from time to time, leading to biases. Secondly, the study is confined only to manufacturing, IT/ITES and financial institutions. It can be duplicated to other sectors as well to assess its generality. Future researchers may adopt both quantitative and qualitative methodology to explore the field. Even experimental research may help to understand these work behaviours. Although the study has been conducted in business organization the purpose is not to limit it to the workplace context. It is relevant to all sectors and across all domains.

Practical implications

The findings have revealed individual spirituality as a significant predictor of nonviolence behaviour at the workplace. Thus managers, leaders, policymakers or organizational development practitioners need to facilitate spirituality at the workplace and introduce spiritual-based interventions such as meditation, yoga and several other mindfulness practices. Even organizational training, which is considered to be essential to human resource development, needs to develop a spiritual development program and also to examine the impact of such programs on organizational outcomes (Dent et al., 2005). Organizational interventions that facilitate mindfulness practices, yoga and meditation will enhance nonviolence communication through empathy and compassion-based listening, meaningful dialogues, through connecting employees with universal human values/needs.

Social implications

The primary objective of the study is to foster conflict prevention in society rather than conflict resolution. With the help of the study, the authors understand the importance of spiritual intervention and its impact on the elevation of people's values, beliefs and attitudes. Major organisations such as Apple, Google, Amazon, Microsoft and Facebook have already started to develop spiritual interventions at their workplace. It is an excellent time to capitalize on India's rich spiritual tradition that honours unity in diversity. Besides, an organization's facilitation to connect to employee’s actions with spiritual values can overcome cultural conditioning that triggers violence and help in making a more meaningful place to work. Thus, impacting the society from a macro perspective.

Originality/value

This is one of the pioneer studies that tried to unlock the “black-box” of mechanism through which individual spirituality impacts non-violent work behaviour.

Details

International Journal of Conflict Management, vol. 31 no. 5
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 11 July 2023

Kusum Lata and Naval Garg

This study aims to develop a model to predict non-violent work behaviour (NVWB) among employees using machine learning techniques.

Abstract

Purpose

This study aims to develop a model to predict non-violent work behaviour (NVWB) among employees using machine learning techniques.

Design/methodology/approach

Four machine learning techniques (Naïve Bayes, decision tree, logistic regression and ensemble learning) were used to develop a prediction model for NVWB of employees. Also, 10-fold cross-validation method was used to validate the NVWB prediction models. The confusion matrix is used to derive various performance matrices to express the predictive capability of NVWB models quantitatively.

Findings

The model developed using random forest technique was identified as best NVWB prediction model, as it resulted in highest true positive rate and true negative rate, thereby resulting in the highest geometric mean, balance and area under receiver operator characteristics curve.

Originality/value

To the best of the authors’ knowledge, this is one of the pioneer studies that used machine learning techniques to develop a predictive model of NVBW.

Details

International Journal of Conflict Management, vol. 34 no. 5
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 1 November 1995

Barbara Pease

Libraries are usually thought of as havens of quiet. In fact,however, they have a long history of encounters with disturbed andpotentially violent patrons. Surveys the history and…

1647

Abstract

Libraries are usually thought of as havens of quiet. In fact, however, they have a long history of encounters with disturbed and potentially violent patrons. Surveys the history and incidence of workplace violence generally and then focuses on violence and inappropriate behaviour in libraries in particular. Demonstrates that virtually all instances came from users rather than from staff. Provides an analysis of different types of public and publicly‐owned buildings and highlights the specific features of public access that render staff more vulnerable. Also highlights the dilemma between the ethos of public service, on the one hand, and the need for both security and discipline, on the other. Provides suggestions as to how this balance can be achieved.

Details

Library Management, vol. 16 no. 7
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 1 November 2005

Vick Gupta and Brian H. Kleiner

Employees are an integral part of an organisation. They are important assets for a company. Employees with their hard work and sincerity can either make a company or break a…

Abstract

Employees are an integral part of an organisation. They are important assets for a company. Employees with their hard work and sincerity can either make a company or break a company with their insincerity or disruptive behaviour. Employees should be treated like a family. It is important for an organisation to keep employees happy. If employees are satisfied and feel part of the organisation, they will work harder and ultimately the organisation will grow by leaps and bounds. On the other hand, if they are not happy, it could adversely affect company’s growth. If employees are dissatisfied or frustrated, there is a potential that they can turn violent. Companies should take appropriate measures to make sure that the employees are free from any kind of harm.

Details

Management Research News, vol. 28 no. 11/12
Type: Research Article
ISSN: 0140-9174

Keywords

Article
Publication date: 22 March 2011

Graeme Lockwood

The purpose of this paper is to examine how the concept of vicarious liability has developed in recent years.

3693

Abstract

Purpose

The purpose of this paper is to examine how the concept of vicarious liability has developed in recent years.

Design/methodology/approach

This work analyses case law decisions pertaining to vicarious liability.

Findings

The paper examines how court decisions have acted to widen considerably the application of vicarious liability in a business context.

Research limitations/implications

Further research could usefully speculate on the direction the law might take in the future.

Practical implications

The paper reveals how vicarious liability applies in a business context and provides some pertinent learning outcomes for employers from case law development.

Originality/value

The analysis presented in this paper explains how an important legal concept applies in a contemporary business context.

Details

International Journal of Law and Management, vol. 53 no. 2
Type: Research Article
ISSN: 1754-243X

Keywords

Book part
Publication date: 30 November 2020

Nicole Cvenkel

This chapter critically examines the dynamics that exists between workplace violence, employee well-being, and governance as experienced and perceived by employees in the Forestry…

Abstract

This chapter critically examines the dynamics that exists between workplace violence, employee well-being, and governance as experienced and perceived by employees in the Forestry context. The purpose of this research is to explore what signals the prevalence of workplace violence in the Forestry sector; to understand the consequences of workplace violence; to explore the degree to which workplace violence can be stopped; and how can employers strive for a violence “free” and healthy workplace. This chapter focuses on research into workplace violence in the Forestry sector in British Columbia, Canada.

A questionnaire survey, telephone interviews, and focus groups were used to focus on managers, union, and employees' verbal accounts of their own experiences and perceptions of workplace violence. Managers completed 367 questionnaire surveys. The union and employees from across five different organizations also completed the survey that was analyzed. Twenty semi-structured telephone interviews were conducted with each interview lasting 60–75 minutes, tape-recorded, and transcribed verbatim. Two focus groups were the one with 15 managers only and the other with 10 union representatives. Each focus group lasted 45–60 minutes, tape-recorded, and transcribed verbatim.

This research adopted an interpretivist approach, which allows a positivist and an interpretivist viewpoint that examines situations to establish the norm by using questionnaires, interviews, and focus groups. The mixed methodology is appropriate for addressing the research aims and provided insight into the lifeworld of participants, providing the opportunity for managers, union, and employees to share their personal experience of workplace violence. Using Interpretative Phenomenological Analysis (IPA) provided insight into the lifeworld of participants, providing the opportunity for employees, managers, and union representative to share their personal experience of workplace violence and its implications for governance, violence prevention, and employee well-being at work.

The data revealed that 13 key themes emerged as salient to forestry workers' perspective of workplace violence, the prevalence of violence, consequences of violence, prevention of violence, and how employers can strive toward a violent “free” and healthy workplace. These themes include Stress Management, Mental Health, Leadership Development, Trust, Employee Involvement and Engagement, Communication and Collaboration, Education and Training, Employee Violence Assistance Program, Violence Response Protocol, Respectful Workplace Culture, Job Redesign, Fear of Change, and Employee Appreciation. This research has relevance for employee well-being, leadership, governance, corporate social responsibility, and performance for practitioners and academics alike. The findings and insights from this research can be extrapolated to other organizations inBritish Columbia, Canada, and other parts of the world.

Details

CSR in an age of Isolationism
Type: Book
ISBN: 978-1-80043-268-0

Keywords

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