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The marketing of neoliberalism in Chile has been premised on a sanitized view of history, erasure of collective memory, and erroneous claims of reason. This article examines neo-liberalism in Chile from the perspective of La Victoria, a working-class Santiago población, with a rich history of activism. The author shows how residents have been impacted by both economic policies and state violence, and how they have contested dominant ideology, neoliberal practices, and their problematic perspectives on time, memory, and reason. Victorianos reject collective amnesia and bring a moral imperative grounded in social justice to bear in constructing an alternative common sense.

Purpose — This chapter considers how transport policy and planning has been developing in Victoria in tandem with the research program described elsewhere in this book. Developments in policy and planning are discussed with particular regard to transport disadvantage and social inclusion.

Methodology — The chapter commences by providing a policy and planning context in terms of the geography and demography of travel needs, the relevant jurisdictional responsibilities in Australia and the policy history. It then describes the evolution of transport policy in the past decade and outlines the way in which the findings of this research are being incorporated into the development of programs and projects to support social inclusion. Additionally, some key policy challenges are outlined, at least some of which may provide fruitful areas for undertaking further research to support the development of future policies and programs.

Findings — The results show that applied research can be a highly successful endeavour, particularly when policy and planning perspectives are integrated into the development of the research design and strong collaboration is an ongoing feature of the research program.

The purpose of this study is to analyze and compare the level of professionalization of the real estate broker's occupation in Victoria, Australia, and Sweden. As previous studies have indicated that the real estate agent occupation in both regions is experiencing low levels of trust, an analysis of the level of professionalization is warranted.

The data used in the analysis in this paper have been gathered from a number of different high-quality sources. In Sweden, information has been obtained from the Swedish Real Estate Agents Inspectorate, the Association of Swedish Real Estate Agents and the Swedish Real Estate Agents Association, and Real Estate Statistics. For the Victorian case, information has been obtained from the Real Estate Institute of Victoria, which is the leading professional body in organizing real estate agents. Furthermore, information has also been sourced from the Business Licensing Authority as well as Consumer Affairs Victoria. The focus of the analysis has been on the institutional changes of the real estate profession, including the education required to become an agent, the legislation and supervision of real estate agents and the role of the professional bodies that organize the real estate agents. 10;

The analysis shows that both the real estate brokerage market in Victoria and Sweden could be characterized as mature. Using the definition of a profession from Millerson (1964), the authors conclude that the brokerage industry has a number of the characteristics of a profession such as a long albeit interdisciplinary education, strong professional bodies, code of conduct and some level of self-regulation.

This research examines two countries, both considered mature in their house market process. Findings may be very different if the research methodology was applied to house markets that do not exhibit the same level of regulatory control.

Even though the real estate occupation can be considered as a semi-profession, there is still room for improvement when it comes to how consumers perceive the trustworthiness of real estate agents. Therefore, the professional bodies ought to strive to find ways on increasing the status and trustworthiness of the profession. These could include increasing the transparency as well as continuing education for its members.

Users of real estate services need to have confidence in the skills and expertise of real estate agents they engage. The magnitude of the monies associated with real estate transactions should cause users to seek out agents who are proficient in what they do, and to this end, the professionalism of agents is critical to the provision of accurate and informative information to guide users toward positive and beneficial outcomes.

To the best of the authors’ knowledge, this is the first study that analyzes and compares the development of the real estate profession in Victoria and Sweden, using theories from the study of professions.

Describes Liverpool Victoria’s recent attempts to improve customer loyalty. Outlines the company’s history and its traditional values and client base and shows how, in spite of very low brand awareness, the organization has retained many of its customers. With changing demographic patterns it has been necessary to update the company’s strategy and, in 1993, a marketing department was formed. It became clear that although the relationship between agents and clients was strong, that between agents and head office was non‐existent. Outlines ways in which a brand image has been developed.

This article explores the impact on public libraries in Victoria, Australia, as they become increasingly reliant upon information communications technology (ICT) to manage, access and deliver information services. Libraries Online and Rural Libraries Online have, since 1998, been developing Internet access in Victorian public libraries. Funded by State (Multimedia Victoria) and Australian Federal (Networking The Nation) and delivered by VICNET, a division of the State Library of Victoria, these projects have provided a library approach to e‐services which includes provision of bandwidth, infrastructure, ICT skills, and content. The specific projects such as satellite delivery of bandwidth, rural points of presence (POPs), Victoria’s Virtual Library, the Gulliver Consortium and the SWIFT Initiative are discussed. Aligned critically to the actual ICT models and implementations is the capacity of the 44 individual public library services to understand and meet the ongoing issues.

Ensuring an excellent visitor experience and meeting customer expectations is a key goal for most tourism businesses and of primary concern to government industry organisations. The Better Business Tourism Accreditation Program, underpinning a broad tourism accreditation initiative, has been implemented in Victoria across a range of tourism sectors. The program provides business management and operational guidelines for tourism businesses. Winery tourism, the process of visiting a Winery and the associated cellar door experience, is now acknowledged as an important part of regional tourism in Victoria. To assist in establishing benchmarks for cellar door operations the Victorian Wineries Tourism Council, in consultation with the industry, has developed Cellar Door sector guidelines. The program assists winery operators to identify and document cellar door operational procedures that contribute to the visitor experience. This article discusses the development of the Better Business Tourism Accreditation Program and Cellar Door sector guidelines, and feedback gained from a series of industry workshops. These workshops addressed concerns raised by participants and provided them with support in completing the accreditation program. A self‐complete questionnaire was administered at the workshops that sought to identify participant views on cellar door activity, the importance of tourism and accreditation. The results suggest that accreditation can provide a useful means of identifying and implementing business and operational practices that will improve the cellar door experience for visitors.

The purpose of this paper is to examine the ways in which the mobility of indigenous people in Victoria during the 1960s enabled them to resist the policy of assimilation as evident in the structures of schooling. It argues that the ideology of assimilation was pervasive in the Education Department’s approach to Aboriginal education and inherent in the curriculum it produced for use in state schools. This is central to the construction of the state of Victoria as being devoid of Aboriginal people, which contributes to a particularly Victorian perspective of Australia’s national identity in relation to indigenous people and culture.

This paper utilises the state school records of the Victorian Department of Education, as well as the curriculum documentation and resources the department produced. It also examines the records of the Aborigines Welfare Board.

The Victorian Education Department’s curriculum constructed a narrative of learning and schools which denied the presence of Aboriginal children in classrooms, and in the state of Victoria itself. These representations reflect the Department and the Victorian Government’s determination to deny the presence of Aboriginal children, a view more salient in Victoria than elsewhere in the nation due to the particularities of how Aboriginality was understood. Yet the mobility of Aboriginal students – illustrated in this paper through a case study – challenged both the representations of Aboriginal Victorians, and the school system itself.

This paper is inspired by the growing scholarship on Indigenous mobility in settler-colonial studies and offers a new perspective on assimilation in Victoria. It interrogates how curriculum intersected with the position of Aboriginal students in Victorian state schools, and how their position – which was often highly mobile – was influenced by the practices of assimilation, and by Aboriginal resistance and responses to assimilationist practices in their lives. This paper contributes to histories of assimilation, Aboriginal history and education in Victoria.

The article briefly covers the establishment of the Workers’ Educational Association in both England and Australia. The development of the Workers’ Educational Association of Victoria is discussed in the context of the work of Atkinson. The idealism paradigm as exemplified in the writings of Atkinson is described and the relationship between the paradigm and adult ducation is made explicit. The development of realism is then discussed including the role of Hancock where his conceptualisation of social class is made explicit. Next the reaction by Badger to the concept enunciated by Hancock and applied to adult education is described. The article concludes by discussing the role of Badger in seeking to remove the WEAV as a major provider of adult education in Victoria.

This paper examines the implementation of recent changes to Victorian food safety legislation with particular reference to the implications for the foodservice industry. The research findings reported in this paper are based on a major food safety management audit undertaken for the Victorian Auditor General's Office. The components of the audit, on which this paper is based, involved a quantitative survey of all 79 of the Victorian local councils, in‐depth qualitative audits of 12 of these councils selected across the range of councils, from central business district to urban, suburban and rural locations, and a telephone survey of 219 food businesses within these 12 councils. Concludes that, to improve food safety awareness among operators, local councils need to pay attention to the provision of effective education and training programs, to the timely review of food safety programs, and to have a risk‐based approach to inspections.

This research paper examines the post-military landscape of the Victoria Barracks regarding the high-density urbanism in Hong Kong from the 1970s to the 2000s. The article first interprets the concept of post-military landscape according to the ideology and urbanism of the then Hong Kong society. It then studies three plans of the Victoria Barracks of different stages, showing contestations between domestic, commercial and administrative powers in controlling the military redevelopment. Several contemporary architectural projects on the site will also provide an alternative view of the transformation according to the local economic laissez-faire policy. Its influence to the unsatisfactory heritage protection leads to the disappearance and false representation of the identity of this particular military and cultural heritage.