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The purpose of this study is to explore the experiences of those volunteering within a restorative justice service thus enabling an insight into their perceptions of the different methods used, their beliefs about restorative justice effectiveness, and its place within the criminal justice system. The study also sought to identify any challenges and positive experiences the participants encountered during their role as volunteers, with volunteering during the COVID-19 pandemic explored specifically.

Data was collected from the participants (n = 5) via semi-structured interviews and analysed using thematic analysis, thus enabling patterns within the experience of the volunteers to be identified.

A prior understanding and interest in restorative justice was evident within the data, with participants demonstrating a preference for direct, face-to-face mediation. The perceived lack of support from external agencies was discussed along with the role of education in their volunteering experience. Finally, it was acknowledged that although face-to-face practice was deemed the most effective overall, certain practices adopted during COVID-19 enabled aspects of the role to be carried out more efficiently and equally as effectively.

The findings from this study draw out real-world implications, producing tangible action points for restorative justice services. Some tentative suggestions for future practice are outlined.

The volunteers’ role within restorative justice is often overlooked within the literature (Paul and Borton, 2013) and time constraints can add additional barriers to a hard-to-reach population. However, volunteers play a vital role in restorative justice. By exploring and listening to the volunteers’ experience, this study expands an additional strand within the literature in terms of what makes restorative justice effective and the challenges that are faced from a volunteer perspective.

In the last 10 years, India has amended its laws dealing with sexual offences against women with the changes ranging from increasing terms of imprisonment for the offence of rape to state-funded compensation schemes for women and child victims. In this regard, challenges persist for the agencies of the criminal justice system in India especially the courts to realise the vision of restorative justice as these forums have to navigate the relevant statutory provisions and binding precedents. This chapter seeks to analyse the challenges faced by courts in proper reintegration of victims and offenders of sexual offences, the institutional responses of the courts and suggests reforms to the criminal justice system in India in consonance with the principles of restorative justice acknowledged in the restorative justice movement in the international discourse.

This chapter examines the relationship between neocolonialism, neoliberalism and the overrepresentation of Indigenous women and girls in Canada's criminal justice system. Indigenous women are 60% more likely to be convicted of violent offences than non-Indigenous women and they make up 42% of all federally sentenced women – while First Nations people represent approximately 5% of the total Canadian population. With an abolition feminist and decolonial theoretical framework, we argue that even when Indigenous women do commit violent crimes, their criminalisation is contingent on the legacy of colonialism. This includes the ongoing genocide against Indigenous women and girls and a neoliberal criminal justice system that reproduces gendered racial state violence and perpetrates the portrayal of stereotypes about Indigenous women, rendering them as inherently violent and ‘risky’. We examine why and how such a disproportionate number of Indigenous women end up involved in cycles of violence, with subsequent disputes with the law. This chapter advances the field of feminist criminology by building on feminist analyses of penal abolition to critique global neoliberalism and the interlocking systems that sustain the ongoing violence in which First Nations women and girls are involved.

This research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the moderating roles of timeliness and personalization in this proposed model.

An online survey study using retrospective experience sampling and a scenario-based experimental study were conducted to test the proposed hypotheses.

Customer forgiveness positively influences customer engagement and plays a mediating role in the relationship between service recovery transparency and customer engagement. Additionally, timeliness and personalization moderate the positive influence of service recovery transparency on customer forgiveness. The positive influence of service recovery transparency on customer forgiveness is more apparent when levels of timeliness and personalization decrease.

To retain focal customers' engagement after a service failure, firms must obtain their forgiveness. One of the firm's online complaint handling strategies to increase the forgiveness level of focal customers is to provide a high level of service recovery transparency (i.e. responding to their complaints in a public channel), especially when the firm is unable to respond to online complaints quickly or provide highly personalized responses.

This research provides new insights into the underlying mechanism of customer engagement by applying the concept of customer forgiveness. It also contributes to the social influence theory by applying the essence of the theory to explain how other customers' virtual presence during the online complaint handling influences the forgiveness of focal customers in order to gain their engagement. Additionally, it provides insight into the conditions under which the role of service recovery transparency can be very effective in dealing with online complaints.

Domestic violence in Hong Kong is understudied in various ways: (a) there is no study about the relationships between restorative justice and domestic violence, (b) women’s resilience in the context of domestic violence is seldom mentioned and (c) practitioners’ perspective is often not voiced. This chapter is an explorative study aiming at finding out the following: (a) the relationships between restorative justice and domestic violence in the context of Hong Kong, (b) the understanding and practical implications of women’s resilience from a cultural perspective and (c) the challenges of social work deliverance to victims of domestic violence in Hong Kong. The research of this chapter has been conducted by in-depth interviews with five social work practitioners who deal with victims of domestic violence daily. Three specific cases of domestic violence have been selected and systematically analysed, and the temporal results are: (a) it is challenging to exercise ‘restorative justice’ in cases of domestic violence; (b) Chinese women have a very different understanding of the ‘western’ concept of ‘women’s resilience’; (c) any social work relating to ‘women’s resilience’ is challenging to apply to Hong Kong and arguably any Asian contexts, and (d) restorative justice is not a widespread practice when it comes to domestic violence in Hong Kong.

Research on the practice of child marriage has been extensive, with studies recommending local strategies that are peculiar to the countries involved. Rights-based literature also recommends stringent laws; portraying the girls involved as helpless victims needing external agencies to rescue them from parochial and oppressive cultural practices. This chapter, however, presents their resilience as they navigate through the challenges and trauma of demeaning marriage practices. Their ability to rise above the challenges of child marriage contradicts the stereotypical perception of being passive and unable to develop agency and empower themselves. The author also draw from the experiences of these young women to argue for restorative justice (RJ) to tackle child marriage issues. Indeed, a restorative process is likely to prove far more effective in achieving social discipline than the current reliance on punishment and sanctions. More so, harm as a result of child marriage is a violation against the victim and not necessarily the state. Hence, RJ, which is future-focussed with healing and prevention as key goals, would be more suitable.

The purpose of this paper is to consider what safeguarding responses to discriminatory abuse and hate crime might learn from existing research on restorative justice and to drive practice development based on available evidence.

This paper is based on a scoping review of literature using four academic databases and reference harvesting. This comprised a critical appraisal of 30 articles, which were thematically analysed to appreciate the benefits and challenges of restorative justice responses to hate crime and how this might inform safeguarding responses to discriminatory abuse and hate crime.

The analysis identifies four domains where learning can be drawn. These relate to theory on restorative justice; restorative justice practices; perspectives from lived experience of restorative justice and hate crime; and an appraisal of critiques about restorative justice.

This paper connects the emerging evidence on restorative criminal justice responses to hate crime to the “turn” towards strengths-based practices in adult safeguarding. Although this provides a fertile environment for embedding restorative practices, the authors argue certain precautions are required based on evidence from existing research on hate crime and restorative justice.

Individual, interpersonal, and societal transformation will require continually working through the past. In this chapter, I process how inequalities contextualized my identity formation in the Southeastern United States. Racism, colonization, environmental degradation, misogyny, and homophobia shaped the institutions central to my Appalachian socialization – namely family, education, and law. Then, when the criminal punishment system interfered with one of my earliest intimate relationships, it sparked my interest and commitment to prison abolition. Ultimately, I find creativity and accountability, both personally and structurally, essential for potential transformation.

Restorative justice (RJ) approach is currently not a mainstream practice for addressing the issue of intimate partner violence (IPV) in Singapore. In IPV, the persons affected are not limited to the persons experiencing violence (PEV) and persons using violence (PUV). There is a ripple effect when IPV happens and oftentimes, children, significant others and people in the community are negatively impacted. In short, IPV hurts self and relationships. Being relational in focus, the authors believe that an RJ approach can bring about healing and growth for persons directly or indirectly affected by the violence by building connectedness and a person’s relational capacity.

The authors proposed a framework for IPV work in the context of males using violence and females experiencing violence. Anchored in four working principles that are based on RJ, this framework seeks to guide practitioners to journey with affected parties in their healing process. In their endeavour to make a case for RJ in IPV work, the authors also offered possibilities and challenges for restorative IPV intervention in Singapore’s current landscape.

The authors strongly believe that an RJ-influenced practice has the potential to break the violent cycle by disrupting the conditions associated with IPV, including isolation, economic stress and societal norms regarding gender expectations. The authors also opined that an RJ-influenced practice can create a sustained longer-term outcome of healthy relationships through establishing non-violence behaviour as a societal norm.