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1 – 10 of 102
Article
Publication date: 29 May 2020

Thayla Tavares Sousa-Zomer, Andy Neely and Veronica Martinez

Drawing on the literature on dynamic capabilities and digital transformation, this paper conceptualises and investigates the relevant antecedents of an essential…

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Abstract

Purpose

Drawing on the literature on dynamic capabilities and digital transformation, this paper conceptualises and investigates the relevant antecedents of an essential capability for digital transformation – the digital transforming capability – and its effect on the competitive advantage of firms.

Design/methodology/approach

A framework with individual and organisational microfoundations of the digital transforming capability is proposed based on previous research. The digital transforming capability is conceptualised as a second-order construct. The model is tested using data from a broad spectrum of large US companies. Structural equation modelling (SEM) is applied to test the proposed framework.

Findings

The study identifies three main microfoundations that, when combined, build a digital transforming capability (digital-savvy skills, digital intensity and context for action and interaction); in addition, the study tests the relationship between digital transforming capability and firm performance. The results validate the proposed theoretical framework. In addition to proposing relevant microfoundations of the digital transforming capability, we advance knowledge on the performance effects of those microfoundations.

Originality/value

The paper contributes to advancing the understanding of the digital transformation phenomenon by revealing the role of the primary components underlying the digital transforming capability. Yet the mechanisms by which the micro-level aspects are important for digital transformation and organisational outcomes are only suggested by anecdotal evidence. The paper also contributes to ongoing calls for further investigation to extend the understanding of the microfoundations of dynamic capabilities. Finally, by drawing on archival data, this study also contributes to calls to broaden the toolkit used in dynamic capabilities research.

Details

International Journal of Operations & Production Management, vol. 40 no. 7/8
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 9 October 2019

Veronica Martinez, Michael Zhao, Ciprian Blujdea, Xia Han, Andy Neely and Pavel Albores

The purpose of this paper is to investigate the effects of Blockchain on the customer order management process and operations. There is limited understanding of the use…

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Abstract

Purpose

The purpose of this paper is to investigate the effects of Blockchain on the customer order management process and operations. There is limited understanding of the use and benefits of Blockchain on supply chains, and less so at processes level. To date, there is no research on the effects of Blockchain in the customer order management process.

Design/methodology/approach

A twofold method is followed. First, a Blockchain is programmed and implemented in a large international firm. Second, a series of simulations are built based on three scenarios: current with no-Blockchain, 1-year and 5-year Blockchain use.

Findings

Blockchain improves the efficiency of the process: it reduces the number of operations, reduces the average time of orders in the system, reduces workload, shows traceability of orders and improves visibility to various supply chain participants.

Research limitations/implications

The research is based on a single in-depth case that has the scope to be tested in other contexts in future.

Practical implications

This is the first study that demonstrates with real data from an industrial firm the effects of Blockchain on the efficiency gains, reduction on the number of operations and human-processing savings. A detailed description of the Blockchain implementation is provided. Furthermore, this research shows a list of the resources and capabilities needed for building and maintaining a Blockchain in the context of supply chains.

Originality/value

This is the first study that demonstrates with real data from an industrial firm the effects of Blockchain on the efficiency gains, the reduction in the number of operations and human-processing savings. A detailed description of the Blockchain implementation is provided. This paper contributes to the resource-based view of the firm, by demonstrating two new competitive valuable capabilities and a new dynamic capability that organisations develop when implementing and using Blockchain in a supply–demand process. It also contributes to the information processing theory by highlighting the analytics capabilities required to sustain Blockchain-related operations.

Details

International Journal of Operations & Production Management, vol. 39 no. 6/7/8
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 26 January 2018

Vieri Maestrini, Veronica Martinez, Andy Neely, Davide Luzzini, Federico Caniato and Paolo Maccarrone

The purpose of this paper is to propose an innovative buyer-supplier performance measurement system (PMS) (called relationship regulator – RelReg), aimed at stimulating…

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Abstract

Purpose

The purpose of this paper is to propose an innovative buyer-supplier performance measurement system (PMS) (called relationship regulator – RelReg), aimed at stimulating collaboration on mutual performance. The RelReg is described all throughout the phases of its lifecycle: first, design features and visual representation of the new measurement framework are reported; second, guidelines on how to implement, use and review the system are provided, highlighting the role of the buyer and the supplier at each step.

Design/methodology/approach

A theory building and testing approach is applied. The RelReg developed features primarily ground on previous scientific contributions matched with empirical evidence collected through case studies, workshops and focus groups. The resulting conceptual model is then validated through a dyadic buyer-supplier case study.

Findings

Two conceptual frameworks are provided: the RelReg dashboard – a multidimensional PMS; and the RelReg lifecycle – set of activities to be performed by both the buyer and the supplier all along the adoption process. Moreover, empirical insights on relevant issues to be considered when adopting the RelReg are reported.

Originality/value

The RelReg represents an innovative and smart tool, allowing buyer-supplier dyads to collaborate on relationship performance.

Details

International Journal of Operations & Production Management, vol. 38 no. 11
Type: Research Article
ISSN: 0144-3577

Keywords

Content available
Article
Publication date: 26 June 2007

Veronica Martinez

509

Abstract

Details

International Journal of Productivity and Performance Management, vol. 56 no. 5/6
Type: Research Article
ISSN: 1741-0401

Article
Publication date: 26 June 2007

Micaela Martínez‐Costa and Ángel R. Martínez‐Lorente

ISO 9000 certification has a growing importance for companies, mainly in Europe but also in other countries. Several papers have analysed the effects of ISO 9000…

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Abstract

Purpose

ISO 9000 certification has a growing importance for companies, mainly in Europe but also in other countries. Several papers have analysed the effects of ISO 9000 certification on company results, with contradictory conclusions. The purpose of this work is to clarify these possible effects.

Design/methodology/approach

This paper reports new findings on the topic following a study using data from 713 companies and using the two methodologies that have been applied in the scientific literature: the comparison of certified and non‐certified companies and a longitudinal study of the results of certification.

Findings

The data suggest that not only is ISO 9000 positive for companies but also it can actually reduce benefits and profitability.

Practical implications

Several reasons for these results can be suggested and constitute a critique of the almost compulsory character of ISO 9000 as a norm for performance in some markets. Companies should be aware that implementing ISO 9000 just for compliance does not constitute a competitive advantage.

Originality/value

This research uses objective measures of performance and combines two methodologies: the comparison between certified and non‐certified companies and a longitudinal analysis.

Details

International Journal of Productivity and Performance Management, vol. 56 no. 5/6
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 1 March 2004

Umit S. Bititci, Veronica Martinez, Pavel Albores and Joniarto Parung

This is a theoretical paper that examines the interplay between individual and collective capabilities and competencies and value transactions in collaborative…

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Abstract

This is a theoretical paper that examines the interplay between individual and collective capabilities and competencies and value transactions in collaborative environments. The theory behind value creation is examined and two types of value are identified, internal value (shareholder value) and external value (value proposition). The literature on collaborative enterprises/network is also examined with particular emphasis on supply chains, extended/virtual enterprises and clusters as representatives of different forms and maturities of collaboration. The interplay of value transactions and competencies and capabilities are examined and discussed in detail. Finally, a model is presented which consists of value transactions and a table that compares the characteristics of different types of collaborative enterprises/networks. It is proposed that this model presents a platform for further research to develop an in‐depth understanding into how value may be created and managed in collaborative enterprises/networks.

Details

International Journal of Physical Distribution & Logistics Management, vol. 34 no. 3/4
Type: Research Article
ISSN: 0960-0035

Keywords

Abstract

Details

Measuring Business Excellence, vol. 9 no. 3
Type: Research Article
ISSN: 1368-3047

Article
Publication date: 1 April 2005

Umit S. Bititci, Kepa Mendibil, Veronica Martinez and Pavel Albores

The purpose of this research paper is to demonstrate how existing performance measurement may be adopted to measure and manage performance in extended enterprises.

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Abstract

Purpose

The purpose of this research paper is to demonstrate how existing performance measurement may be adopted to measure and manage performance in extended enterprises.

Design/methodology/approach

The paper reviews the literature in performance measurement and extended enterprises. It explains the collaborative architecture of an extended enterprise and demonstrates this architecture through a case study. A model for measuring and managing performance in extended enterprises is developed using the case study.

Findings

The research found that due to structural differences between traditional and extended enterprises, the systems required to measure and manage the performance of extended enterprises, whilst being based upon existing performance measurement frameworks, would be structurally and operationally different. Based on this, a model for measuring and managing performance in extended enterprises is proposed which includes intrinsic and extrinsic inter‐enterprise coordinating measures.

Research limitations/implications

There are two limitations this research. First, the evidence is based on a single case, thus further cases should be studied to establish the generalisibility of the presented results. Second, the practical limitations of the EE performance measurement model should be established through longitudinal action research.

Practical implications

In practice the model proposed requires collaborating organisations to be more open and share critical performance information with one another. This will require change in practices and attitudes.

Originality/value

The main contribution this paper makes is that it highlights the structural differences between traditional and collaborative enterprises and specifies performance measurement and management requirements of these collaborative organisations.

Details

International Journal of Operations & Production Management, vol. 25 no. 4
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 21 October 2013

Amir Toossi, Helen Louise Lockett, Jawwad Z. Raja and Veronica Martinez

The purpose of this paper is to investigate the diverse nature of tangible and intangible value dimensions that contribute to customers’ perception of value from…

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Abstract

Purpose

The purpose of this paper is to investigate the diverse nature of tangible and intangible value dimensions that contribute to customers’ perception of value from outsourced maintenance services.

Design/methodology/approach

A multiple case study approach has been adopted. Repertory grid, an in-depth structured interviewing technique, has been used in order to draw out the respondents’ hidden constructs in evaluating outsourced maintenance services. Data have been collected from four customer organizations of outsourced maintenance services, and a total of 33 interviews have been undertaken.

Findings

The paper has identified a range of tangible and intangible value dimensions that are of importance in maintenance outsourcing decision making. The most important value dimensions for maintenance outsourcing were found to be specialist knowledge, accessibility (of the service provider), relational dynamic, range of products and services, delivery, pricing and locality. Although the paper has identified the most important value dimensions the paper also emphasizes the need to take into account the full range of value dimensions in order to understand the whole value pattern in an organization.

Practical implications

The results will be of use for maintenance service providers to help them to improve value-adding capacity of maintenance services. The results can also be applied by customers to help them assess the value they receive from outsourced maintenance services.

Originality/value

A different perspective on maintenance outsourcing value is provided. The value patterns in different organizations and the viewpoints of respondents in different organizational roles are described. The dynamic nature of these tangible or intangible values over time and their interrelationships has also been explored.

Details

Journal of Quality in Maintenance Engineering, vol. 19 no. 4
Type: Research Article
ISSN: 1355-2511

Keywords

Article
Publication date: 1 July 2006

Mark Bromley, Robin Cuthbertson, Veronica Martinez and Mike Kennerley

Survey research suggests that 85 per cent of companies world‐wide have performance management systems. Of that number, many adopt such systems with the ultimate objective

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Abstract

Purpose

Survey research suggests that 85 per cent of companies world‐wide have performance management systems. Of that number, many adopt such systems with the ultimate objective of increasing productivity and profitability. The purpose of this paper is to show how EDF Energy decided to adapt existing theory to create an in‐house version of the balanced scorecard, with the objective of creating and sustaining a continuous improvement culture.

Design/methodology/approach

This paper outlines the integration of fundamental principles of performance management systems in the context of a large UK energy company. It highlights good practices in the design, alignment, implementation and communication of such systems.

Findings

The key findings of this paper are the importance of the use of goal‐setting theories, particularly in the design and alignment of company ambitions and objectives. In doing so, value‐mapping provides the mechanism to align individual performance with company strategy. This case also highlights the importance of a “performance dialogue” to support the strategic alignment of organisational goals and build a culture of continuous improvement.

Practical implications

Organisations that are planning to review or implement performance management systems should first, consider the alignment of company ambitions and goals with the operational and individual objectives and second, build structured but adaptable communications channels to convey and reinforce the ambitions, objectives and values of the organisation.

Originality/value

The paper provides insight into the way in which standard and accepted approaches to performance management, based around the Balanced Scorecard framework, can be modified to reflect the context of a specific organisation, and the lessons that have been learned along the way.

Details

Measuring Business Excellence, vol. 10 no. 3
Type: Research Article
ISSN: 1368-3047

Keywords

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